Exterior

Reviews of Best Western Fort Lauderdale Airport/Cruise Port

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 743 out of 2000 reviews" "
Rating 8 - Good. 586 out of 2000 reviews" "
Rating 6 - Okay. 293 out of 2000 reviews" "
Rating 4 - Poor. 168 out of 2000 reviews" "
Rating 2 - Terrible. 210 out of 2000 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Debra

Travelled with family
Liked: Staff & service, property conditions & facilities
My AC was not working and the front desk staff gave me another room. She gave us 2 water bottles at check in.
Stayed 1 night in May 2024
Response from Sophia CSR on May 27, 2024
Hi Debra,We regret the inconvenience with your AC, but we're glad our staff could swiftly address the issue by providing you with another room. Your comfort is important to us, and we appreciate your understanding. It's great to hear that you were provided with water bottles at check-in. Thank you for your feedback and 4-star rating, and we hope you had an otherwise enjoyable stay with us.

4/10 Poor

Diego

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a musty smell in the room. The carpet was dirty and the bed was uncomfortable and smelled.
Stayed 1 night in May 2024
Response from Sophia CSR on May 27, 2024
Hi Diego,We are very sad to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Poor

Jimmia L

Travelled with family
Disliked: Cleanliness, amenities
The beds were so uncomfortable…Like you could feel the springs through the mattress
Stayed 1 night in May 2024
Response from Sophia CSR on May 27, 2024
Dear Guest,It is bad to hear that you found the beds uncomfortable during your stay. Your comfort is important to us, and we regret any inconvenience caused by the quality of our mattresses. We appreciate your feedback and will look into this matter further to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient and helpful staff.
Stayed 1 night in May 2024
Response from Sophia CSR on May 27, 2024
Dear Guest,We're overjoyed to read your comments with our stellar team! Efficiency and helpfulness are our guiding principles, and it's fantastic to know that we hit the mark for you. We're already looking forward to crafting more memorable moments for your next visit. Thank you for choosing us and for your kind words!

6/10 Okay

karl

can be updated
Stayed 1 night in Feb 2024

8/10 Good

Tamima

Travelled with group
Liked: Cleanliness, staff & service, amenities
The shuttle service is helpful, breakfast is pretty good and healthy. You may improve on the decor a bit. The room had a damp smell that was a little unpleasant, otherwise it is good for the price.
Stayed 1 night in May 2024
Response from Sophia CSR on May 22, 2024
Dear Guest,Thank you for your valuable feedback! We're delighted to hear that you found our shuttle service convenient and enjoyed our breakfast offerings. We appreciate your suggestion regarding the decor and will certainly consider it for future improvements. Additionally, we regret the inconvenience caused by the damp smell in your room and will address this issue promptly to ensure a more pleasant stay for our guests in the future. We hope to welcome you back soon for an even better experience!

6/10 Okay

Gary

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Sophia CSR on May 23, 2024
Hi Gary,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guests' feedback, both positive and negative, to improve our services.

8/10 Good

Jody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place to stay prior to a flight.
Stayed 1 night in May 2024
Response from Sophia CSR on May 20, 2024
Hi Jody,It is heartwarming to see such a wonderful 4-star rating. We truly appreciate your comment that you found our location convenient and for taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Charles

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on May 20, 2024
Hi Charles,Providing the highest level of hospitality is our number one priority. We would love to know about your experience in detail. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

John, Whitby

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay
Stayed 1 night in May 2024
Response from Sophia CSR on May 17, 2024
Hi John,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Berlinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on May 24, 2024
Hi Berlinda,Thank you for the incredible 5 out of 5-star rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Berlinda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on May 18, 2024
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!

10/10 Excellent

Viviana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shuttle service, easy check in
Stayed 1 night in May 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,We are glad that you found our shuttle service great and check-in easy. We will always ensure that we keep delighting you with our facilities and services. Wish you a pleasant stay in future as well.

8/10 Good

Remus, Jamaica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Always enjoy the breakfast. Pool was out at the time we were there.
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 16, 2024
Hi Remus,Feeling blessed to see this wonderful 4-star rating. Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon.

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine for its intended purpose.
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 16, 2024
Hi Sharon,We appreciate your feedback regarding your recent stay and appreciate your wonderful rating! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 Good

Jeremy

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was a good size, clean, but had a real odd smell, damp and musty. Nice pool. Good having strip plaza next door. Dollar store, grocery store and a Wendy's. Not by the beach but a $15 Uber ride. Really suited our needs and breakfast was excellent! Now fellow checking people in was not a pleasant chap. Not understanding the "$15 fee waiting list" for an early check'in, he was not happy at all clarifying it. Customer after me (elderly lady) didn't know what a $25 incidental charge was. He really wasn't nice to her either, Zero patients. Airport shuttle driver was a really friendly guy.
Stayed 1 night in May 2024
Response from Sophia CSR on May 16, 2024
Hi Jeremy,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. However, your feedback related to check-in and fees will be forwarded to our team for investigation. We will always ensure that we keep delighting you with our facilities and services.

2/10 Terrible

rodneke, Nassau

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
When I pulled the sheets back to go to bed there were bed bugs in both beds.
Stayed 1 night in May 2024
Response from Sophia CSR on May 16, 2024
Dear Guest,We deeply regret that you had an unpleasant experience at our property and for the bug-related issues. We have shared this feedback with the concerned staff to take care of the pest problem. Hopefully, you will give us another chance next time you are in the area. Thanks for letting us know about your experience, your feedback will be used to implement changes.

10/10 Excellent

Karen, Rochester Hills

Travelled with partner
Liked: Cleanliness, staff & service
Lobby and ro. Room very clean. Bed was comfortable. Convenient location to cruiseport. Nice spot for a stayover. The icemachine was broken.
Stayed 1 night in May 2024
Response from Sophia CSR on May 15, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations. However, your concern related to the ice machine will be forwarded to our team for examination. We are looking forward to hosting you again soon!

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the beach
Stayed 1 night in May 2024
Response from Sophia CSR on May 15, 2024
Hi Corey,Receiving an astonishing 5-star rating and review is a real victory for our hotel. We are infinitely grateful if you will choose us again and our team is waiting to welcome you back soon!

6/10 Okay

Ruiting

Travelled with family
Disliked: Amenities, property conditions & facilities
The property is really in desperate need of renovation.
Stayed 1 night in May 2024
Response from Sophia CSR on May 15, 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Laurissa

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Sophia CSR on May 15, 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although there was a slight snafu, regarding the pick-up location of the hotel shuttle, all worked out well. Enjoyed a pleasant conversation with the driver. Upon my arrival, check-in was quick & easy.. A room wasn't available since I was quite early, so it was suggested I could sit out near the pool, which I did. The lobby's set up nicely, with chairs & tables, with a hot coffee or tea station in the corner (24 hours, self-serve). For a quick eat, there's a McDonald's a few feet away from the property. Upon entry into my room, there was a nice fragrance.. Wifi worked fine (no problems).. Being there for only one night, I was quite comfortable & relaxed. Vending machines (snacks & water/soda) on each floor. Reasonable price.. Have coins on hand just in case. The staff (front desk (day/night) and shuttle drivers) were friendly, helpful, and courteous! Check-out was a breeze! Definitely would stay again...
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 13, 2024
Dear Guest,We are happy that you enjoyed most aspects of your stay, and that you found our hotel, rooms, and amenities to be perfect for your needs. We are also so pleased to read that you will return to stay with us again. Wish you a pleasant stay in the future as well.

8/10 Good

Walt

Liked: Cleanliness, staff & service, property conditions & facilities
It was OK
Stayed 1 night in May 2024
Response from Sophia CSR on May 12, 2024
Dear Guest,Thanks for sharing your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on May 13, 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

FIRAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and bed was comfy also the reception man did excellent customer service
Stayed 1 night in May 2024
Response from Sophia CSR on May 12, 2024
Dear Guest,We can't thank you enough for your compliments about our friendly, hardworking staff and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

8/10 Good

Trucia

Travelled with partner
Liked: Staff & service
Close to a shopping area, with a choice of restaurants, Mini Pita béing the best. The rooms were a good size, bed comfortable, but our room had an odor. It the property fault, but people in the hallways late at night talking very, very loud!
Stayed 3 nights in May 2024
Response from Sophia CSR on May 12, 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5, I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

10/10 Excellent

David

Liked: Cleanliness
Great front desk service and standard lite beakfast
Stayed 2 nights in Apr 2024
Response from Sophia CSR on May 12, 2024
Hi David,Thanks for the outstanding review of our breakfast and for taking the time to compliment our front desk service. We are delighted to know you received excellent service from our cordial associates and that they took great care of you. We appreciate you choosing us and we are already excited to have you as our guest again!

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found everything very clean. The bed was really comfortable.
Stayed 1 night in May 2024
Response from Sophia CSR on May 12, 2024
Hi Kristine,We're grateful to know that you were completely satisfied with us. Our motto is to provide the best value to our valuable customers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to showing the same great hospitality on your next visit

8/10 Good

Marie

Nice breakfast for a best western
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 12, 2024
Hi Marie,Glad to know that you liked our breakfast. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business.

8/10 Good

Robert

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall a very nice hotel. Worth the money
Stayed 1 night in May 2024
Response from Sophia CSR on May 12, 2024
Hi Robert,We are pleased with the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 Good

mark

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 12, 2024
Hi Mark,Thank you for taking the time to share your rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

CHANDER

Liked: Cleanliness, staff & service, property conditions & facilities
We liked our stay
Stayed 1 night in May 2024
Response from Sophia CSR on May 24, 2024
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services.

6/10 Okay

Adrian

Stayed 2 nights in May 2024
Response from Sophia CSR on May 12, 2024
Dear Guest,We appreciate your rating. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

6/10 Okay

Angela

Travelled with family
Dining facility furniture needs to be updated. Breakfast items overcooked, probably dried out from heat lamp. Hotel fit the need for my one night stay.
Stayed 1 night in May 2024
Response from Sophia CSR on May 12, 2024
Hi Angela,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please be assured that we will forward your feedback to our team for improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 12, 2024
Hi Robert,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ease of checkin
Stayed 1 night in May 2024
Response from Sophia CSR on May 7, 2024
Dear Guest,Glad to see that you liked our check-in service. We would love to know more about your experience and always welcome our guest's ideas and suggestions. Our Team hopes to earn your business in future travels.

4/10 Poor

Melanie

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,It is disheartening to see this rating. We would like to know about your experience in detail so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Leon, Elsternwick

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Likes: - breakfast (except for powdered eggs) - large room - close to basic shops - close to airport & cruise port Dislikes: - very noisy air conditioner - extremely noisy bathroom fan comes on when switching on light - bed was not so comfortable - small TV (but it had Netflix) -
Stayed 3 nights in May 2024

10/10 Excellent

Shamine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like there was a grocery right next door and the place is night and quiet. The breakfast in the morning was amazing and a nice add on to the stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and the airport. Clean rooms and friendly staff.
Stayed 4 nights in Apr 2024

6/10 Okay

Norman

Travelled with partner
Better options for the price. Older Motel with musty smell in the room.
Stayed 1 night in Apr 2024

6/10 Okay

Marcia

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were smelly. First room had a wet rug in front of aircondioning. There was a constant noise like someone was hammering. Hall was reeking with Marijuana. The girl at the front desk let us move to the first floor and went upstairs to take care of the problems. She was brave and great.
Stayed 1 night in Apr 2024

8/10 Good

ralph l

Liked: Staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
My kids woke up with big bumps all over their bodies
Stayed 1 night in Apr 2024

4/10 Poor

Vanessa

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please spend the extra money on a place where you will get a good rest. This place was load and had poor service I asked for earlier check and they wanted to charge $15 they have an air freshener that is obnoxiously loud and go off every 30 minutes Just don’t waste your money
Stayed 1 night in May 2024

8/10 Good

Alita

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff lovely and clean but room there were 3 nails in the carpet pointing up which 1 went into my mums foot and the entire carpet was sopping wet obviously just been cleaned 👎on on good note breakfast was nice and lots to choose from
Stayed 1 night in May 2024
Response from Sophia CSR on May 3, 2024
Hi Alita,Thank you for your feedback. We regret the issues you encountered with the nails in the carpet and the wet condition. This is unacceptable and does not meet our standards. We take guest safety very seriously and will address this immediately. However, we are pleased to hear you enjoyed our breakfast offerings and had a positive interaction with our staff. We hope you will give us another chance to provide you with a better experience.

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating with free airport shuttle. Facility and staff were great.
Stayed 1 night in May 2024
Response from Sophia CSR on May 3, 2024
Hi Tara,I am glad to hear that you had a positive experience with our free airport shuttle service and that you found our facility and staff to be great! Thank you for your kind words and for choosing to stay with us. We hope to welcome you back again in the future!

8/10 Good

Bobby

Liked: Staff & service
Everything is very average.
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 1, 2024
Hi Bobby,Thank you for your feedback and 4-star rating. We appreciate your honesty and will strive to improve. We hope to exceed your expectations on your next visit.

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 1, 2024
Hi Joan,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The place was convenient to the airport and it was a good price. The front desk help was not very friendly and kind of short with the guests. He had something in his mouth when he checked us in and forgot to put it into the computer so one of the housekeepers came walking into our room but my fault for not locking the deadbolt. We had some time to kill before our departure to the airport so they stored the bags but did not give us a ticket to claim them which made me wonder if anybody could have come and got them and taken them away.. it was quite clean in the public areas and the rooms. The mattresses were not very comfortable on one side of ours there was a big depression I guess where it had worn down.. Time to flip them or change to new mattresses. About what you get for the price I guess. The trip to the airport was quick and free.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 30, 2024
Hi Laura,Thank you for sharing your feedback with us. We will investigate the less-than-satisfactory experience you encountered with our front desk staff and the oversight during check-in. Your comments about the other issues will be considered by our team for immediate action. We're glad to hear that you found the location convenient and the trip to the airport quick and complimentary. We hope to have the opportunity to welcome you back and provide you with an improved experience.