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Reviews of Hotel L'Imperatrice

3 out of 5
Hotel L'Imperatrice
15 rue de la Liberté, Fort-de-France

Reviews

7.6

Good

Rating 10 - Excellent. 69 out of 264 reviews" "
Rating 8 - Good. 104 out of 264 reviews" "
Rating 6 - Okay. 57 out of 264 reviews" "
Rating 4 - Poor. 25 out of 264 reviews" "
Rating 2 - Terrible. 9 out of 264 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the middle of town.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Historic hotel with balcony overlooking the park. Air conditioner & good wifi.
Stayed 1 night in Mar 2024

10/10 Excellent

gail

Liked: Cleanliness, staff & service, property conditions & facilities
Nice views from the terrace. Staff are helpful. Hot water is so so.
Stayed 1 night in Jan 2024

8/10 Good

Pierre

Liked: Cleanliness, staff & service
The elevator was much too small. It can fit maybe three people in it. And there is only one elevator. This is an old quaint hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
You really can’t beat the quality for the price. Our room was clean and comfortable. The service was good but the restaurant is only available for lunch (online indicates dinner). The location was prime, with a coffee/breakfast stand across the street that opens at 6:30am.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jukka

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just in transit
Stayed 1 night in Sep 2023

10/10 Excellent

Vivian Georgis

Travelled with family
It is centrally located in downtown Fort de France, within walking distance of shops and restaurants, the folly terminal and the bus to the airport
Stayed 1 night in Aug 2023

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff!!! From receptionist to bar tenders!
Stayed 1 night in Aug 2023

8/10 Good

Suzette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location especially since it’s easy access to the ferry terminal, just 5 minutes walk to L ‘Imperatrice hotel. All amenities is in walking distance also the beach. I recommend improvement with the breakfast menu. Overall I’d a pleasant stay except for the language barrier if you only speak English.
Stayed 2 nights in Aug 2023

10/10 Excellent

Kyle Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Manuel Alejandro

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Poorly maintained hotel, bathroom was full of mildew and mold on grout, very disgusting experience having to shower on a bathroom like this. My room had also no tv. Keep in mind that this area its very noisy at nights. The shape in which this hotel is kept gives the feeling that you are staying at an abandoned house when you don’t see people around. the location it’s great, the view from my room was nice but this hotel needs good maintenance and care to bring up the great potential it has.

10/10 Excellent

Rachel, Parker

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very very nice staff and very nice room
Stayed 1 night in Jul 2023

8/10 Good

Darra

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had a good location very close to the port and easily walkable . The staff I came in contact with were pleasant and helpful. The room I got was very small but it was clean and the bed was comfortable and I was able to get a good rest. The bar /lounge area downstairs was always busy with people coming in and out it seemed like a pleasant laid back vibe . Check in is at 4pm , I wish I could have gotten the room a bit earlier but no such luck and I tried for a later checkout at 1 instead of 11 am which was a no no as well. Overall it was a pleasant enough stay.
Stayed 1 night in Jul 2023

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel and room/bath were small. Hotel seems to do its best to maintain the historic hotel.
Stayed 2 nights in Apr 2023

10/10 Excellent

Sophie

Stayed 1 night in Mar 2023

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff and excellent location
Stayed 4 nights in Feb 2023

6/10 Okay

Stephen, Savannah

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
One person can ruin your entire trip, and this hotel was sure to hire them.
Stayed 2 nights in Feb 2023

10/10 Excellent

Stephen, Savannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very charming and ideally located.
Stayed 3 nights in Jan 2023

8/10 Good

Lucien

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Well located and Convenient
Stayed 1 night in Jan 2023

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for downtown and all sorts of ferries. Retro feel to the building but the room was decent with a cute balcony, bed OK, bathroom huge. Did not eat there. Many street food stalls in the park just across the street from the hotel, all open late.
Stayed 1 night in Dec 2022
Response from CHRISTELLE on Jan 2, 2023
Cher client,Merci pour votre commentaire suite à votre expérience au sein de notre établissement.La situation géographique de l’hôtel en plein coeur de la ville est effectivement idéale pour rayonner à pied lors de votre séjour. Nous espérons que nous aurons l’opportunité de vous revoir au sein de notre hôtel.Bien à vous

8/10 Good

Zelfa

Stayed 1 night in Nov 2022
Response from Christelle on Jan 2, 2023
Au plaisir de vous accueillir.Bien cordialement

10/10 Excellent

Sven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!!
Stayed 4 nights in Aug 2022

4/10 Poor

anthony

Disliked: Staff & service, property conditions & facilities
the area around the property is very scenic with the park and seaside and the hotel has a lively lounge wrung are plus. however the elevator makes a horrible sound all night which is toured. paying customers should not have to endure this night after night. check out the lift before you pay
Stayed 5 nights in May 2022

4/10 Poor

Myriam

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The door between the room and the balcony is not fully sealed allowing flying insects to come into the room at night and bitting me. I lost generally 2-3 hours of sleep per night by the noise or trying to capture them. The air conditioning was also not functional for half of my stay. Walls a quite thin allowing to hear the TV in the next room which can play until midnight, and street noise. Table to work is very small. However, there is a nice terrace on the top floor that allowed me to work during the day.
Stayed 3 nights in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this hotel and the staff are extremely friendly
Stayed 1 night in Sep 2019

10/10 Excellent

Glenn, Tampa, Florida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We inadvertently booked our stay on the night of Carnival. The hotel was right in the heart of all the action! We were able to walk there from the cruise terminal with our luggage without much difficulty. They let us store our luggage since we arrived before check-in time. Very good restaurant upstairs. Room was tiny but comfortable. They helped us arrange for a cab to the airport early the next morning.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020

6/10 Okay

Bruno

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Enoch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

Leslie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Probably great if it's a business trip
Staff extremely noisy whilst cleaning. Don't expect to sleep in at this place. They start throwing buckets and yelling at 7 AM.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were cockroaches in the bathroom as well as a baby crawling insect. The air condition was a joke...did not work at all. Ee moved rooms and it still did not work.
Stayed 1 night in Sep 2019

4/10 Poor

Sharon, St.Lucia

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Proximity to port and shopping areas great. The room was too small and the noise from an activity lasted until 3am preventing persons from sleeping
Stayed 1 night in Aug 2019

10/10 Excellent

S....

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Beautiful View. Spacious room. Close to everything.
Stayed 3 nights in Aug 2019

6/10 Okay

msclody

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The location is awesome. We came by ferry from St Lucia and the hotel was about 10 mins away, walking distance. It is located in the heart of the town and close to the beach. However, there was a lack of customer service. I needed to use their only computer and when asked for the password, I was told that the ones who have it were not there. I asked for a wake up call and I have yet to receive it. Our tour guide came to meet us at the hotel and when asked to call our room (he had our name and room number), he was told by the receptionist to simply go up and look for us. However, they did let us borrow a phone charger. Concerning the room, it was very small. The bathroom door could not open fully, it would bang on the side of the bed. The bathroom was so small it was hard for both of us to be in it at the same time. The room had no refrigerator and no safe.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Good.good. I will recommend the impératrice Hotel to my friends, family and Colegue
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Great location and I had a lovely spacious room with a patio. It was a bit noisy but otherwise very happy.
Stayed 2 nights in Mar 2019
Response from Manager on May 9, 2019
Dear guest, Thank for your this special review. We are very pleased that you enjoyed your stay at L'Impératrice. All the staff thank you for your comment, it give us motivation. We look forward to welcome you again at the hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1950s hotel with great views
I loved the view of my room. It was breathtaking.
Stayed 2 nights in Mar 2019
Response from Manager on May 9, 2019
Dear guest, Thank you for your comment. We are pleased that you enjoyed you stay at L'Imperatrice and specially the view over the park. Hope to see you again at the hotel.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We liked the balcony overlooking the park, the bed was nice, but the bathroom had a very stuffy/moldy smell. The staff was excellent and the 2nd floor restaurant served a very good lunch. The staff allowed us to leave our luggage for 3-4 hours after checkout after our flight was delayed.
Stayed 1 night in Mar 2019
Response from Manager on May 9, 2019
Dear Guest, Thank you for your comment. We are pleased that you enjoyed you stay at L'Imperatrice. All the staff thank you for your comment, it give us motivation. We look forward to welcome you again at the hotel. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
We had a small room with an African theme decoration ( as opposed to the colonial style room pictured on the site . Balcony was great to take in some of the carnival preparations . . Great location, friendly bar which is the hub of the town especially on Sunday when everything else is closed . Nearby church has a moving mass on Sunday ( choir ) worth seeing .
Stayed 1 night in Feb 2019

6/10 Okay

Eugene

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is great. Near the cruise ships, ocean and stores. But.....Loud church bells early morning, leaf blowers at sun rise every morning and the windows do not keep out any outside noise. Very small rooms old and rundown. Party over head with music till about 1:00 Am then you can sleep till about sunrise. Get what you pay for.
Stayed 2 nights in Jan 2019
Response from Manager on Feb 6, 2019
Dear guest, Thank you for your comment. The location of the hotel is indeed great because it's close to all the activites. But as it's in the center of the city, there is a city life that can be noisy. All our rooms are different in size and price. For a next stay, we recommend a superior room that is a larger than the standard room you booked. Best regards,

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a community center for socializing in the middle of Fort-de-France. We were looking for this.
Stayed 7 nights in Jan 2019
Response from Manager on Feb 13, 2019
Dear guest, It was a pleasure to read your comment. We are delighted that you have been sensitive to the athmosphere of the hotel. Staying at the Imperatrice Hotel, you live in a unique place, steeped in history, a true component of the cultural life of Martinique. Looking forward to seeing you again in our property.

6/10 Okay

Keith

Disliked: Staff & service, room comfort
Small hotel room
The room was much smaller than the site's photos. It was about the size of most European hotel rooms - tiny.
Stayed 3 nights in Jan 2019
Response from Manager on Feb 6, 2019
Dear guest, Thank you for your review. We have different type of rooms so there are different photos on the website. The hotel is an old historic building and some of the rooms are indeed small. Our standard room are the smallest but we propose confort room with balcony and superior room that are the largest ones. We look forward to welcome you again at L'Impératrice.

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Stay in Fort de France, Martinique. 3 night stay
The hotel was fine; the room was clean and the air conditioner worked well. I had issue with mosquitoes the first night. The rest of the tome was fine. The continental breakfast was pretty good. Some of the staff could be friendly or rude, but that wasn’t a big issue for me. This is Martinique so some knowledge of speaking and comprehending some French is crucial; even in Fort de France. The location was great as it is central to many sites in Fort de France, public transport and ferry terminals and so on.
Stayed 3 nights in Dec 2018
Response from Manager on Feb 13, 2019
Dear guest, Thank you for your comment. We are pleased that you enjoyed you stay at L'Imperatrice. Hope to see you again at the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, very good location, right in the center of the town!
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
No service at the hotel counter
Stayed 1 night in Dec 2018
Response from Manager on Feb 13, 2019
Dear guest, Thank you for your comment. If the receptionist is not at the front desk, we invite you to ring the bell or to ask at the bar. Hope to see you again.