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Reviews of Wards Hotel

3 out of 5
Wards Hotel
39 Earls Avenue, Folkestone, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 67 out of 148 reviews" "
Rating 8 - Good. 57 out of 148 reviews" "
Rating 6 - Okay. 16 out of 148 reviews" "
Rating 4 - Poor. 4 out of 148 reviews" "
Rating 2 - Terrible. 4 out of 148 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Harry

Stayed 1 night in Jan 2024
Response from Dick on Feb 28, 2024
Hi there, Thank you for your review. It's a real shame you didn't let any of us know prior to writing this review and may that be a message to other guests, if you're not having a great time let us know and we will do our best to change it.Kind regards

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly staff👍
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Stayed 1 night in Sep 2023

8/10 Good

Michele

Stayed 1 night in Sep 2023

8/10 Good

Ray

Stayed 1 night in Sep 2023

6/10 Okay

Valerie

Stayed 1 night in Sep 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
A one night stop over en route to France. The staff were incredibly friendly and the bar and restaurant were very nice . A lovely place to stay .. will definitely use again . Also had English wines by the glass … looking forward to my next trip out if Folkestone ..
Stayed 1 night in Sep 2023

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern and the staff were very helpful. Location was great.
Stayed 2 nights in Sep 2023

10/10 Excellent

Christopher

Stayed 1 night in Sep 2023

6/10 Okay

Emma

Stayed 1 night in Aug 2023

10/10 Excellent

Carl

Stayed 1 night in Sep 2023

8/10 Good

francis f

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

6/10 Okay

Philip

Stayed 1 night in Aug 2023

10/10 Excellent

Brenden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location.
Stayed 1 night in Jul 2023

6/10 Okay

Ken

Stayed 1 night in Jul 2023

10/10 Excellent

Stanton

Stayed 1 night in Jun 2023

8/10 Good

Graham

Stayed 3 nights in Jun 2023
Response from Cinq on Jun 28, 2023
thanksCinq

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I strongly advise against it
it was my first business trip to the UK. I have stayed in several places and hotels but this one was the worst. Dirty, dark, even something as simple as internet doesn't work. Carpet in the bathroom by the toilet is an exaggeration and it's scary to think about what's on it - I think that the UV light would make it visible. If you have arachnophobia, think twice before staying there. Surroundings around the hotel and parking neglected. The hotel staff should know that the floors are also wet wiped, not only vacuumed, but it's more difficult work, that's why no one does it and the floor is sticky. I strongly advise against staying. Such places should be eliminated from the market.
Stayed 2 nights in May 2023
Response from Dick on Jun 3, 2023
Dear Janas, Thank you for your heinous review. We had issues with our internet this week due to a change over from internet suppliers and a faulty hub. The management have been working tirelessly to fix the problem and have now got it back on in 2 out of 4 zones in the Hotel. The carpet in the bathroom toilet is wet vacuumed daily, you should have got your UV light out for a look. The floor is swept, vacuumed an mopped daily also, it's interesting that someone with such little vocal input has a wealth of negativity to post on the reviews, interesting though as we've come to recognise a type of customer. Nevertheless, we thank you for your review.

10/10 Excellent

Khrys

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant stay and pleasantly surprised to find an excellent vegan menu with a full English! Nice location, comfy bed and staff very friendly. Will come again
Stayed 1 night in Apr 2023

4/10 Poor

Peter

Travelled with partner
Disliked: Amenities, property conditions & facilities
We haven't been in here for over 10 years when Wards we a lovely building and interior, unfortunately it is now very tired and in need of some updating, especially the bathrooms.
Stayed 1 night in Mar 2023
Response from Dick on Mar 27, 2023
10 years ago life was good. Since then we have been through recession, Covid, economic crisis etc. We have done our upmost to stay open and welcoming. Had you conversed with any of the staff you would have seen what’s available and on offer. Sadly we won’t be able to fix the building and regenerate the bathrooms if our customers are turned off by your negative review. My Mother always told me,“If you’ve not got anything nice to say don’t say anything at all”

2/10 Terrible

Mark

Stayed 2 nights in Nov 2022

10/10 Excellent

Peter

Stayed 1 night in Oct 2022

4/10 Poor

rd

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
Rooms very small, overpriced, scrapes on walls with paper missing, water marks on walls in bathroom decoration in poor repair, dirty marks on quilt cover and what appeared to be a mustard-coloured throw in quilt cover not a proper quilt.
Stayed 2 nights in Sep 2022

10/10 Excellent

Arindam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden treasure
Warm and friendly and dog friendly! We couldnt have asked for more! Connor even arranged for a takeaway breakfast pack for our early morning check out for Eurotunnel! Fantastic!!!
Stayed 1 night in Sep 2022

8/10 Good

Dmitry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helpful.
Stayed 1 night in Aug 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staycation
Had a staycation with my partner for 3 nights and love to say we had a wonderful time. All staff and management very friendly and fantastic, nothing was too much trouble, would fully recommend this hotel. Excellent breakfast and comfortable room. Would definitely stay here again.
Stayed 3 nights in May 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Clare, Enfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, helpful staff, nice breakfast, comfortable room.
Stayed 3 nights in Mar 2020

6/10 Okay

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Being elderly could have done with a lift stairs are painful for us. Breakfast was excellent
Stayed 2 nights in Mar 2020

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic find in Folkestone Kent
From the reception check in to the actual stay, superb..
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The hotel has parking, which is an added bonus, especially as there is Limited parking in the area. Checking in service very cheerful and efficient. We were showed to our room. As we were getting an early eurotunnel train, a continental takeaway breakfast was provided. This was very nice and fresh, with cinnamon bun, croissant with butter, jam & marmalade, muffin, apple and orange juice box. Room was clean, airy, not too warm and a good size with twin beds, large bathroom with toiletries, tea & coffee facilities and TV. The room was quiet. The bed was comfortable. Highly recommend. We always stay here the night before we travel to France, as it is only 10 minutes from the Eurotunnel.
Stayed 1 night in Mar 2020

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet,clean and cosy hotel.
Lovely, family run hotel with spotless, cosy rooms and polite attentive staff..perfect for our 1 night stay.
Stayed 1 night in Mar 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top place
Lovely place, friendly staff comfy bed. No complaints
Stayed 1 night in Feb 2020

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night away and show
Excellent located hotel to the Leas. Friendly check in,staff superb.Nice dinner drinks a tad expensive but served nicely
Stayed 1 night in Feb 2020

10/10 Excellent

Alastair

Stayed 2 nights in Feb 2020

8/10 Good

Allan Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Booked due to great reviews, however, without a doubt the most uncomfortable bed, ever!
Stayed 1 night in Jan 2020

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wards Hotel
Very welcoming andvery good service . food excellent
Stayed 1 night in Dec 2019

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
This is the best value hotel stay i have ever experienced. Super friendly service in a tastefully newly decorated building. If it wasn't for Folkestone being a place to avoid...i would stay more often at Wards :)
Stayed 1 night in Dec 2019

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cant say anything bad about the stay, fantastic owner and staff.
Stayed 1 night in Dec 2019

8/10 Good

M A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Osaf
Very good. Nice clean room and common areas. Good breakfast and food. Excellent, very helpful staff. A few minor issues that could easily be fixed. All in all a good stay.
Stayed 1 night in Nov 2019

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for channel tunnel
A good hotel,well priced and ideal for the Channel Tunnel, just 10 mins away. Plenty of free parking. Very good
Stayed 1 night in Dec 2019

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely sweet hotel
We went for a Xmas party and stayed over. We were really impressed with the look of the hotel. It was decorated beautifully. The staff were all so helpful. The bedroom was clean and a decent size with a powerful power shower which was great. Breakfast was cooked beautifully. The restaurant area is light and airy with plenty of tables with window views.
Stayed 1 night in Nov 2019

8/10 Good

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliness guaranteed
Really friendly and welcoming from the owner tooi the cleaners.. never came across this before... everyone says hello... even even off duty ... great management.. will return
Stayed 2 nights in Nov 2019

8/10 Good

Arthur

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Rebecca

Stayed 1 night in Nov 2019

10/10 Excellent

stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in many hotels in Folkestone and this one has been the best. The receptionist was very lovely on arrival and even showed us to our room and offered to carry the bags.
Stayed 1 night in Nov 2019