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Reviews of Chandos Premier Hotel Folkestone - Channel Tunnel

3 out of 5
Chandos Premier Hotel Folkestone - Channel Tunnel
Chandos Premier Folkestone, 77 Cheriton Road, Folkestone, England

Reviews

6.8
Rating 10 - Excellent. 19 out of 108 reviews" "
Rating 8 - Good. 37 out of 108 reviews" "
Rating 6 - Okay. 24 out of 108 reviews" "
Rating 4 - Poor. 14 out of 108 reviews" "
Rating 2 - Terrible. 14 out of 108 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

5.2/10

Amenities

6.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

8/10 Good

Iain

Liked: Cleanliness
It did a job
Stayed 1 night in Mar 2024

2/10 Terrible

Aaron

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down
Look, we lasted an hour befor leaving and getting a premier inn, and here is why 1. The place stinks, like stale smoke and animals 2. The place is filthy, our bed has blood on the sheets, catpet is in need of a deep clean, rubish everywhere, bathroom ceiling is broken clearish perspex with a variety of bugs and other unknowns inside it. 3. This is NOT a b&b this is a b.. there is no breakfast facility at all and hasnt been since covid started 4. Site manager is grumpy and clearly doesnt want to be there, chased us for an arrival time while we were on route, and then just gives us the key, tells us to where to dump it in the morning and walks off..
Stayed 1 night in Dec 2023

2/10 Terrible

hady

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too cold the heaters are not working properly and they are on timer
Stayed 3 nights in Dec 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice room perfect
Stayed 1 night in Nov 2023

4/10 Poor

Ian

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
European Motorcycle Trip 2023
2nd time I have stayed here, the 1st time, it was great, a nice fresh B&B, however this time, it was a very rundown B&B, very grubby and tired throughout. One thing that worked well was the fire alarm which went off at 23:59, but there was no direction from anyone on-site and people just went back to bed.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness
You get what you pay for
The sign outside states that this is a 'bed and breakfast' and on the website that there is a restaurant. Neither of these were true so I was disappointed when i arrived at the property and was told they haven't had a restaurant facility since the start of the Covid-19 pandemic. This was misleading. My room wasn't ready at the time I checked in (3pm) and was told I would receive a towel when I returned at night to the property. This did not happen either and by the time I arrived back at the property it was too late to ask. There were tea/coffee facilities but no mug. When I checked out and explained the issues with the manager he did not even bother to speak to me face to face and decided to speak to me behind a door which I felt was rude. Although the room was cheap and I did not expect anything fancy, I felt even the basic levels of customer service were not met. I'd be more inclined to spend a bit more money on a better hotel.
Stayed 1 night in Sep 2023

8/10 Good

Nathan

Stayed 1 night in Aug 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Iratheyan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing
Not as expected
Stayed 1 night in Jul 2023

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It should have been so much better.
I chose this guest house for 3 reasons. According to the information on Hotels.com, this guest house serves breakfast, has free parking, and has wifi. Parking is very important to me. If I'm coming by car, i will not go somewhere that doesn’t have parking. This property has no parking for cars. The car park in the picture on Hotels.com belongs to a solicitors office down the road! To park in the streets is a nightmare and is not free for much of the time. The guest house is currently not serving breakfast either (due to Covid)! There was Wifi, but I didn't connect to it as my phone said that the connection is not secure. The rooms were ok, but dirty in places. The man running the place was nice and friendly and was trying to make our stay as pleasant as possible. I feel that in order to avoid bad reviews, he must ensure that he provides the services described online, or must update the information to reflect reality. I appreciate that it's a cheap place to stay and that customers should not expect a 5-star hotel service, but this is a case of false advertising. I dont know if the guest house is at fault for this or if it is Hotels.com, but the online information MUST be amended. See other similar reviews! It's a shame, as with a bit more TLC and a lot more honesty, this could be a pleasant place to stay.
Stayed 3 nights in Jul 2023

2/10 Terrible

Kerrie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property is nothing like the picture on your site.i have emailed you and sent you lots of pictures.
Stayed 3 nights in Jun 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Chandos Guesthouse
This is a bargain priced Guesthouse that is close to the railway and to town. It’s a little threadbare but is excellent value for money. The manager, Richard, is very helpful & knowledgeable. I’ll be staying there next time I’m in Folkestone.
Stayed 2 nights in Jun 2023

4/10 Poor

Moritz

Disliked: Cleanliness
Stayed 2 nights in Jun 2023

6/10 Okay

Khrys

Stayed 2 nights in Jun 2023

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is NO onsite parking. Ignore what it says on the web or is displayed outside. More like a doss house
Stayed 1 night in May 2023

4/10 Poor

Kim

Disliked: Property conditions & facilities, room comfort
Was nit like the pictures online, very dated brown patches on the pillows, very uncomfortable bed. No on-site parking only on the road do not park there before 6 u will gets. Ticket
Stayed 1 night in Mar 2023

4/10 Poor

Warren

Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Liked: Staff & service
I had a good stay here, it was like I expected, basic but a satisfactory budget place to stay.
Stayed 1 night in Dec 2022

2/10 Terrible

Jenni

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated and damp
Absolutely apalling. I had the family room and it stank of damp. The bathroom not only smelt stale and damp but had a huge puddle of water as you entered and near the toilet. The toilet roll was soaked through sat on the sink unit. There was also an out of date open bottle of milk in the fridge. The chap who greeted me was pleasant and amply friendly and helpful but the room was dire. Had I not have been travelling with four children including a young one already asleep upon arrival I would have complained and demanded an alternative room or a fix to the minging water issue in the bathroom, but for a single night with very early departure and an autistic child who would have had a meltdown if woken..it wasnt worth the hassle. Cant comment on food or any other services offered. Decor dated but ok, carpets worn and threadbare. Parking is on street out the front and only free overnight.
Stayed 1 night in Nov 2022

10/10 Excellent

Kerry

Stayed 1 night in Oct 2022

4/10 Poor

Nikki

Stayed 1 night in Sep 2022

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful town.and nice landlord attention
Stayed 1 night in Sep 2022

8/10 Good

Georgi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable
Stayed 1 night in Sep 2022

2/10 Terrible

philippe

Stayed 1 night in Aug 2022

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I usuallt look for something positive to say, but frankly i struggle on this occasion. The place looks tired and shabby. Our room was in dire need of a clean and refurbishment. Thete was mould throughout the shower and ceiling. The wood around the shower was rotten. Cowwebs hung from ceiling and there were dead flies behind the bedside locker.Would not stay again.
Stayed 1 night in Jul 2022

4/10 Poor

Stephen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Similar to other reviews. Dated, a bit smelly, firdge in particular, very old fashioned and in dire need of refurb
Stayed 1 night in May 2022

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities
We arrived after a 300 mile drive. My partner knocked on the door, it was opened by a man who was very unwelcoming. We knew it was too early to go in, and asked where the private car parking was, which we expected to have, and is also displayed outside on his sign. He was not interested in us or where we could park the car. We were told that we could park anywhere in the town after 6pm free, were we expected to get up before 8am in the morning to move the car, and to where?. The street signs displayed 6pm until 8am, what was we expected to do, drive around until 6pm. He also said that he did not allow anyone in the room until 5pm, on my print out it said 4pm. How were we expected to carry our valuables into the guesthouse from where we were supposed and hopefully find a parking place. We would not recommend this place to anyone with a vehicle. I was sat in the car on double yellow lines, while Lynn went to the door. Also, I think he was totally ignorant to my partner Lynn, the way he spoke to her. We both agreed to find somewhere else, and went to the Premier Inn a few miles away, where we had a great overnight stay. OK a little more money, but hassle free, worth every penny spent. Remember, you only get what you pay for. I would also recommend that Expedia take another look at this place, three star, I would not even give it minus three stars. I also think that Expedia should reimburse for the money had paid out on their three star recommendation.
Stayed 1 night in Mar 2022

4/10 Poor

Anthony

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Beware, not as advertised.
We booked this guest house mainly for the free parking clearly advertised and shown in a photo on your site. On arrival we were horrified to see there was no car park and that we would have to park on a street other than outside the guest house and it would be free of charges only between 6pm until 8am. The whole hotel was shabby and our room despite being advertised as deluxe was far from it, no bedside lamp, filthy fridge to keep the jug of fresh milk in, inadequate toilet and generally very cramped. This hotel advertises things that clearly do not exist such as air conditioning etc. The photos and description on your site are very misleading and this must be addressed immediately. The room and service we were given was nowhere near what we were charged for, a complete disappointment al l round.
Stayed 1 night in Mar 2022

2/10 Terrible

Dave

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID! AVOID!
This is the first time I’ve ever walked out of a Hotel in the 20 years I’ve been working away from Home. ‘HOTEL’ It’s a Guest House. So no En-suite, as you’d expect in a ‘Hotel’. Shared Bathroom on one floor, shared Shower on another floor. ‘FREE PARKING’ On the road, only after 6pm. I had room No.6. The previous occupier obviously had a bladder problem. There is a reason why your Pre-Payment is Non-refundable. I payed for 3 Nights. Didn’t get a penny back.
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Would not stay again.
Outdated. Dirty. Smelly. Mirrors duct taped together. Filthy lights in bathroom.
Stayed 1 night in Aug 2020

8/10 Good

Peter

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
Literally slept here.... there was a lot of noise from next door but this wasn’t anything to do with the hotel just noisy Neighbours . Clean rooms, coffee and kettle in the room but no tea.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property Clean and friendly kind helpful staff so no fault there. Room clean and warm and nice. Unfortunately what let our stay down was the fire alarm kept going off. It went off at 1:30am and again at 4am on the first night. Next night fire alarm went off again at 2am. My family were very unsettled and scared. It was very worrying and we couldn't go back to sleep each time which had an impact on our stay and a a result we were very tired and restless. We were booked for 3 nights and my family were wanting to leave after the 2nd night due to the anxiety and worries of the fire alarm going off in the middle of night. It did put. Downer on our stay unfortunately and hope that you could offer us some compensation... will look forward to hearing from you soon.
Stayed 3 nights in Oct 2019

6/10 Okay

Tara, Edmonton Canada

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I wouldn’t recommend The doors were to be open at 4pm. We knocked at waited until much after 4. The lady was surprised we were there and nothing was ready. Doors open and messes all over. Lovely lady tho, she gave us recommendations on where to eat which was appreciated. The water pressure was HORRIBLE, the toilet ran and ran and ran. Noisy place next to the street. No elevator so be prepared which we didn’t mind but some will. Later that day the lady complained about how she didn’t feel well, it put me off asking for breakfast the next day so we left. It is an old run down boarding house type of place. Stay elsewhere.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

2/10 Terrible

Derek

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting Hotel
This hotel is disgraceful . stuck in the 60s electric sockets taped up with black gaffa tape , 1 half double bed one single bed. filthy glasses 2 tvs one broke still in room extrntions lose on floor . manager said brekjy 8 to 9 so we went doen 810am Ge aaid no brekky u didnt order ut I only got £46 from hotels .com we paid £63 . Hotels.com still havent sorted it. stay away from here
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Good value for money! Staff very obliging. Very effective double glazing. Room clean and tidy with tea and coffee facilities and tv. Down side was lack of en suite.
Stayed 1 night in Jul 2019
Response from Chris on Aug 5, 2019
Thank you for your review, we are happy you enjoyed the room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ok for a brief stop over.
An adequate place to stay, it was only for just one night, room was ok, bed comfy and clean, water hot, shower hot, and the television worked ok. I got there late and left early so at the price of less than £40 it served its purpose
Stayed 1 night in Jul 2019
Response from Chris on Aug 5, 2019
It is great to hear the room delivered on what you expected. Thank you for booking with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable for the price, owners were very attentive and nice
Stayed 1 night in May 2019

6/10 Okay

Christine

Liked: Cleanliness, property conditions & facilities, room comfort
Room very clean and good for the money. Very good for Eurotunnel. Wouldn't let us in until 4pm which is quite late, we arrived abourt 2.30pm. We did have problem with hot water which they did try to solve.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice little place to stay
Stayed 1 night in Feb 2019
Response from Chandos Premier on Apr 16, 2019
Thank you Mandy. We hope you would stay again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Chandos Premier on Apr 16, 2019
Great to know you had a good stay.

6/10 Okay

Kenneth, Indianapolis

Liked: Cleanliness, staff & service
Great for night prior to LeShuttle. Great restaurants within walking distance. Safe.
Stayed 1 night in Oct 2018
Response from Guest Relations on Jan 4, 2019
Thank you Kenneth.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for a stop over
Only stayed one night to break up a journey the place is clean tidy , comfortable bed , shower in our room didn’t seem to work so we settled for a quick wash in the sink .
Stayed 1 night in Sep 2018

10/10 Excellent

john, CANADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to the beach ..friendly staff ...good value for the price
Stayed 1 night in Sep 2018

8/10 Good

Tim, Hertfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Folkestone hotel in a good location.
Warmly received on our arrival at the hotel. Jackie (staff) was very friendly and eager to help us which was very much appreciated. My room was quite pleasant also. The dining room for breakfast was fairly basic, self service also. The hotel is clean and tidy. An attractive building. All in all, good value for money.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very GOOD Value for money.
The room was quiet and provided adequate facilities with a comfortable bed and En-suite shower, toilet and wash basin. The room had a double bed and a pair of Bunk beds. I was fine because I was travelling alone, but I would not have been very happy, if I was travelling as a couple with two children. It would have been VERY overcrowded. For the price of £44.00 three understanding people would have very good value for money.
Stayed 1 night in Jun 2018

4/10 Poor

Mal, Australia

Liked: Cleanliness
Disliked: Property conditions & facilities
Cheap, save some money but make sacrifices
Advertised parking does not exist, 1 hour free outside, otherwise find untimed free street parking three blocks away. Be aware parking police are all about. Advertised breakfast does not exist, the sign that says "Bed & Breakfast" has the "breakfast" part taped over. Single rooms must share bathrooms and lavatories. Proprietor was unfriendly but the chambermaid "Jackie" was very friendly and accommodating, she even, very kindly ironed my shirt.
Stayed 2 nights in Jun 2018

6/10 Okay

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The noise from the street was horrendous ,I had the window open as it was a very warm evening , the traffic , people shouting went on until 2 am not a very nice experience. I had a 4 hour drive which was not very good. Would not recommend staying at this hotel on a Saturday night.
Stayed 1 night in Jun 2018