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Reviews of Holiday Inn Express & Suites Flowood, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Flowood, an IHG Hotel
112 Ridge Way, Flowood, MS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 430 out of 670 reviews" "
Rating 8 - Good. 160 out of 670 reviews" "
Rating 6 - Okay. 42 out of 670 reviews" "
Rating 4 - Poor. 21 out of 670 reviews" "
Rating 2 - Terrible. 17 out of 670 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

RODRIGO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good! Minor cleaning needed to AC and restroom vent but I am being picky. Everything was good
Stayed 1 night in May 2024

6/10 Okay

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room and interior/exterior of the property was very clean. Staff was friendly and helpful. Only thing that was an issue during our stay was the noise in the hallways by inconsiderate guest coming in late in the night, 1am-3am. Being loud and disturbing that carried on. Front desk was made aware.
Stayed 2 nights in May 2024

10/10 Excellent

Lacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sonya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and professional
Stayed 1 night in May 2024

8/10 Good

Donald Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Elysha

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024
Response from Demmi on Apr 24, 2024
Thank you for your review of our hotel. We appreciate the feedback.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
It was an easy stay. Everything was quiet, clean & locatio was conveniently
Stayed 1 night in Apr 2024
Response from Demmi on Apr 24, 2024
Thank you for your review of our hotel. We appreciate the feedback!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As part of the review, we had just one little hiccup. Because, we had to leave 1 day early, and we booked with Expedia, we were not able to get a refund for the 1 night we unable use. Maybe this situation will be rectified? Other than that the stay was great.
Stayed 3 nights in Mar 2024
Response from Demmi on Apr 24, 2024
Thank you for your review of our hotel. We appreciate the feedback and look forward to accommodating you in the future.

8/10 Good

Tolanda M.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024
Response from Demmi on Apr 24, 2024
Thank you for your review of our hotel. We appreciate the feedback.

10/10 Excellent

JC

Business traveller
Liked: Amenities
there was some deferred maintenance in bathroom; toilet seperated from base caulking
Stayed 1 night in Feb 2024
Response from Demmi on Apr 24, 2024
Thank you for your review of our hotel. We would like to apologize for any inconvenience you experienced at our property. We will use your feedback to make your future stay better.

10/10 Excellent

Laurin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 2 nights in Feb 2024

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HIE Flowood nice stay
In Flowood for business, this location is good for things to eat after work. Table 100 is within walking distance and really good! Several close walking distance shops works nicely as the last thing I want to do is drive somewhere after work.
Stayed 1 night in Feb 2024

10/10 Excellent

Traci

Stayed 1 night in Feb 2024

10/10 Excellent

WILLIAM

Stayed 1 night in Feb 2024

10/10 Excellent

Pamela, Cleveland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024

10/10 Excellent

Monikia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
The stay was amazing!
Stayed 3 nights in Feb 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Tamekia

Travelled with group
Stayed 1 night in Feb 2024

10/10 Excellent

Amber

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Checkin was smooth, property was clean, staff was very nice. Room was comfy and clean. All around nice experience.
Stayed 1 night in Feb 2024

4/10 Poor

tracey

Ok
Stayed 1 night in Feb 2024

10/10 Excellent

Meriel

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and clean.
Stayed 1 night in Jan 2024
Response from Mar74 on Feb 3, 2024
Thank you for choosing the Holiday Inn Express in Flowood. It was our pleasure to serve you. We appreciate the feedback and we hope to see you soon.

10/10 Excellent

Gina

Stayed 1 night in Aug 2023
Response from Mar74 on Feb 3, 2024
Thank you for taking time to rate our hotel. We appreciate the feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Demmi on Jan 26, 2024
Thank you for your review on our Hotel. We appreciate the feedback and we are looking forward to serving you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Good
Stayed 1 night in Jan 2024
Response from Demmi on Jan 26, 2024
Thank you for your review on our hotel. We appreciate your feedback and look forward to serving you in the future.

10/10 Excellent

Chancelor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience ever!
Everything was neat and well-put together smelled great and also made me feel comfortable and secure! I’ll definitely be coming back
Stayed 1 night in Jan 2024
Response from Demmi on Jan 5, 2024
Thank you for your review of our hotel. We appreciate your feedback and we are looking forward to serving you again.

10/10 Excellent

Travis, Saint Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice updated suite. It had two tvs and a pullout couch for our toddler to sleep on in the adjoining room. Nice pillows and smooth sheets in comfortable king size bed.
Stayed 1 night in Dec 2023
Response from Demmi on Dec 24, 2023
Thank you for your review on our hotel. We appreciate your feedback and we look forward to accommodating you in the future.

8/10 Good

Kayla

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we didn't like is that the first room they gave us was already occupied... they apologized but it was really awkward trying to get into a room at 11:30p and a half naked man opens the door while I'm carrying my 2 year old daughter. Otherwise, the stay was really good and it was a safe location.
Stayed 1 night in Dec 2023
Response from Demmi on Dec 18, 2023
Thank you for your review of our hotel. I do want to apologize for the mishap you experienced during your stay and we are retraining all staff to be sure this doesn't happen again. It was a pleasure to have you stay here with us and we hope to see you again.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Demmi on Dec 18, 2023
Thank you for rating our hotel. We appreciate the feedback.

10/10 Excellent

Harold

Liked: Staff & service, amenities, property conditions & facilities
Clean room, quiet, and ready for me when we arrived
Stayed 1 night in Dec 2023
Response from Mar74 on Dec 17, 2023
Thank you for taking time to review our hotel. It was our pleasure to serve you. We appreciate your feedback and we hope to see you soon.

6/10 Okay

patrick s

Liked: Room comfort
Disliked: Property conditions & facilities
There was no soap (hand or body wash) and no lotion in the room. The outside of the hotel looked nice but the inside did not.
Stayed 1 night in Dec 2023
Response from Mar74 on Dec 17, 2023
We apologize for any inconvenience we caused you during your stay. We value your feedback and we will use it to make our hotel better.

10/10 Excellent

Renata

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Demetra Patton on Dec 12, 2023
Thank you for your review of our hotel. It was our pleasure to serve you .

2/10 Terrible

James

Travelled with family
Disliked: Staff & service, amenities
Our check was not great! They charged my card an additional charge and the card machine was down or not properly working. The hostess was flustered and also the guest. We were given keys to a room that someone was in. I asked the hostess to look into the extra charge because I was charged an amount that was different than I was told I was being charged. Going into a room that was already occupied was not good, the situation could have gone from bad to worse pretty quickly! I am glad that I was with my wife and she didn’t go in by herself!
Stayed 2 nights in Dec 2023
Response from Mar74 on Dec 10, 2023
I apologize for any inconvenience we caused you during your stay at our hotel. We value your feedback and we will use it to make our hotel better.

8/10 Good

Gerald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mar74 on Dec 10, 2023
Thank you for reviewing our hotel. We appreciate the feedback.

10/10 Excellent

Cheryl

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
I am so impressed with pillows. I want to buy some now.
Stayed 1 night in Dec 2023
Response from Mar74 on Dec 10, 2023
Thank you for choosing the Holiday Inn Express in Flowood. We appreciate your feedback and we look forward to your next visit.

10/10 Excellent

Haley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great area with lots of shopping near by.
Stayed 1 night in Nov 2023
Response from Mar74 on Dec 2, 2023
Thank you for taking time to review our hotel. It was our pleasure to serve you. We appreciate the feedback and we look forward to your next visit.

10/10 Excellent

SHARI, LAUREL

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was all so nice! The only thing I noticed was the front porch drive thru area was a bit messy as if there had been a large group outside … just needed a sweeping
Stayed 1 night in Nov 2023
Response from Mar74 on Dec 2, 2023
Thank you for your review of our hotel. I apologize for any inconvenience the driveway caused you during your stay. We value your feedback and we will use it to make our hotel better.

10/10 Excellent

Jayna

Stayed 2 nights in Nov 2023
Response from Mar74 on Dec 10, 2023
Thank you for reviewing our hotel. We appreciate the feedback.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Nov 2023
Response from Mar74 on Nov 9, 2023
Thank you for taking time to review our hotel. It was our pleasure to serve you. We appreciate the feedback and we look forward to your next visit.

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mar74 on Nov 9, 2023
Thank you for rating our hotel. We apologize for any inconvenience we caused you during your stay. We value your feedback and we hope to see you soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant right next door.
Stayed 1 night in Nov 2023
Response from Mar74 on Nov 9, 2023
Thank you for taking time to review our hotel. It was our pleasure to serve you. We appreciate the feedback and we hope to see you soon.

10/10 Excellent

Elmetra

Stayed 1 night in Oct 2023
Response from Mar74 on Oct 24, 2023
Thank you for taking time to rate our hotel. We appreciate the feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mar74 on Oct 24, 2023
Thank you for taking time to rate our hotel we appreciate the feedback.

10/10 Excellent

Lori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Perfect location and lovely, clean hotel.
Stayed 1 night in Oct 2023
Response from Mar74 on Oct 24, 2023
Thank you for taking time to review our hotel. It was our pleasure to serve you. We appreciate the feedback and we look forward to your next visit.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean friendly place
Everything was really nice and clean! Staff was very nice my daughter got an upset stomach and threw up in the bed and we had to get clean sheets they asked if we’d like to just switch rooms or have this one cleaned! Our granddaughter was in hospital and we needed a place to get some rest and this hotel was close and perfect for what we needed!
Stayed 1 night in Sep 2023
Response from Mar74 on Oct 24, 2023
Thank you for taking time to review our hotel. It was our pleasure to serve you. We appreciate the feedback and we look forward to your next visit.

8/10 Good

Deon

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
the tray that the coffee machine was dirty .
Stayed 1 night in Aug 2023
Response from Mar74 on Oct 24, 2023
Thank you for your review of our hotel. We apologize for any inconvenience we caused you during your stay with us. We value your feedback and we will use it to make our hotel better.

10/10 Excellent

Terrill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurant next door within walking distance. Excellent breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

Erica

Stayed 1 night in Aug 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Mar74 on Aug 3, 2023
Thank you for rating our hotel. We appreciate the feedback.