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Reviews of Quality Suites Near West Acres

2.5 out of 5
Quality Suites Near West Acres
1415 35th St. S., Fargo, ND

Reviews

6.8
Rating 10 - Excellent. 169 out of 1003 reviews" "
Rating 8 - Good. 342 out of 1003 reviews" "
Rating 6 - Okay. 233 out of 1003 reviews" "
Rating 4 - Poor. 162 out of 1003 reviews" "
Rating 2 - Terrible. 97 out of 1003 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Kaymar

Disliked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Neil, Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in May 2024
Response from Manager on May 23, 2024
Hello Neil,We're delighted to hear you found good value during your stay with us. Your satisfaction is our priority, and we hope to welcome you back soon for another great experience!

10/10 Excellent

Johnna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was nice and employees were very accommodating
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Johnna,We are delighted to hear that you had a pleasant stay and enjoyed our team's hospitality. Your kind words motivate us to continue providing exceptional service to all our guests. If you have any further feedback or need assistance, please don't hesitate to reach out to us.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Manager on May 14, 2024
Hello Darrell,Dear Guest, We appreciate you choosing our hotel for your stay and are delighted to hear that you had a wonderful experience. We look forward to welcoming you back soon for another fantastic stay.

6/10 Okay

Luke

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The bed's suck the pull out. Couch was dirty and have food in it still.
Stayed 1 night in Apr 2024
Response from Manager on May 6, 2024
Hello Luke,We apologize that your experience did not meet expectations and appreciate your feedback for us to improve our services for future guests. Your concerns will be shared with the management for further evaluation and attention.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Great price.
Stayed 1 night in Apr 2024
Response from Manager on May 1, 2024
Hello Kathy,We are pleased to hear that you found our rates favorable for your stay. Your feedback is valuable to us. Thank you for sharing your experience and we hope to welcome you back in the future.

8/10 Good

William

Stayed 1 night in Apr 2024
Response from Manager on May 19, 2024
Hello William,We're delighted to hear that you enjoyed your stay with us! Should you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

4/10 Poor

Judy, Winnipeg

Travelled with family
Disliked: Staff & service, property conditions & facilities
They didn’t provide extra bedding , for sofa bed , and the tv had poor reception it was blurry . And the front desk said they would come and check and bring extra bedding . No one came or brought any bedding , very annoying when you pay almost 200 for a suite a night and treated like it was an I’m inconvenience for them . Won’t be staying there again or suggesting otherwise.
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Judy, We apologize for any inconvenience you may have experienced during your stay. Your feedback will be shared with the team for improvement. We value your comments as they help us strive to better serve our guests in the future.

6/10 Okay

Nicole

Travelled with family and small children
Comfortable bed. Clean pool area. Hot tub not working. They’re doing renos on the rooms and ours was freshly painted. Older furniture still and old doors as well, and they don’t close very well. But it was quiet and clean.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Nicole,We're thrilled to hear you enjoyed our comfortable bed and clean pool area. We appreciate your understanding during our ongoing renovations to enhance our guests' experience. Your feedback on the hot tub and furniture will be shared with our team for review. Thank you for choosing to stay with us, and we hope to welcome you back to experience our improvements in the future.

4/10 Poor

Hollie

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The room itself was nice. It was messy due to remodel around the hotel. Drywall dust was around the perimeter of the room walls that very clearly needs to be vacuumed. There wasn't staff available after check in which was around 3 pm. There was a box left out to return your room keys instead of being able to bring any questions or concerns about my stay.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Hollie, We appreciate your feedback on the room and apologize for any inconvenience caused by the remodeling. Our team strives to ensure a clean environment for our guests and will address the issue with our housekeeping department promptly. Your comments about the availability of staff have been noted for improvement in our service. Please feel free to contact our management with any further concerns about your stay.

6/10 Okay

Terri

Disliked: Staff & service, amenities, property conditions & facilities
The service here leaves much to be desired. I was here for an extended stay, and it seemed I was forgotten a lot. I normally had to call for service.
Stayed 21 nights in Mar 2024
Response from Manager on Apr 7, 2024
Hello Terri,We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our team for their awareness and improvement. If you have any further details to provide, please don't hesitate to reach out to us.

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and reasonably priced. Kids had a blast in the pool.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Lindsay,We are delighted to hear that your family enjoyed our clean and affordable accommodations, and that the children had a great time in the pool. Your feedback is greatly appreciated, and we hope to welcome you back for more family fun in the future.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Vanessa,We are delighted to hear that you had a wonderful stay with us! It was a pleasure hosting you, and we look forward to welcoming you back soon for another exceptional experience.

6/10 Okay

Joanne

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It was under construction inside the hotel. It was clean though.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Joanne, Thank you for sharing your feedback with us. We appreciate your recognition of our cleanliness standards and apologize for any inconvenience caused by the construction. Our team works hard to ensure a comfortable stay for all our guests. If you have any further comments or concerns, please feel free to reach out to us directly.

8/10 Good

Joshua

Travelled with family and small children
Liked: Cleanliness
We had a good stay, hotel was doing some upgrades and the remote didn’t work in our room.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 6, 2024
Hello Joshua, We appreciate your feedback on your recent stay with us. Our team is constantly working on improvements, and we apologize for any inconvenience caused by the remote issue. Feel free to reach out to our management for further assistance with this matter.

4/10 Poor

Vicki

Travelled with partner
Disliked: Cleanliness
Floors were not vacuumed, night stand dirty (several sticky rings on it) Shower walls dirty
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Vicki,We apologize for your experience and appreciate your feedback. We encourage guests to bring any concerns to our attention during their stay for immediate resolution. Feel free to reach out to us directly to address this matter further with management.

6/10 Okay

brad

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Feb 29, 2024
Hello brad, We appreciate you choosing our hotel for your stay! We strive to provide a top-notch experience for all our guests. If there are any concerns you experienced during your time here, please don't hesitate to contact us directly so we can address them promptly.

4/10 Poor

Heather

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Run down
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Heather, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us directly with any detailed feedback so we can address your concerns and improve our services for the future.

6/10 Okay

Raymond

Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Raymond,We regret to hear that your experience did not meet expectations. Please feel free to reach out to us with any feedback you may have from your stay. Your input is valuable for us to improve our services and facilities.

6/10 Okay

Carmen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Remodeling going on, so is what it is.
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Carmen, We appreciate your understanding during our renovation process and hope it did not disrupt your stay too much. We strive to improve our facilities to provide a better experience in the future. If you have any other feedback, please do not hesitate to reach out to us.

6/10 Okay

Ian

Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Ian, We appreciate you choosing to stay with us. Please feel free to contact us directly with any feedback you may have from your visit. We value your input and hope to welcome you back again in the future.

6/10 Okay

Lorin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast during the week wasn’t what I expected for the price. Room was clean.
Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Hello Lorin,Thank you for sharing your feedback with us. We're delighted to hear that you found your room to be clean. We appreciate your comments about breakfast and will use them to further improve our offerings. We hope you had an enjoyable stay overall and would be thrilled to welcome you back in the future.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was remodeling but in other areas like the pool area and vending area it was pretty clean and my check in was good too. The front desk gentleman was very kind and smiley.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Sarah,We appreciate your feedback regarding our ongoing renovation. It's great to hear that you found the pool area and vending area clean, and that your check-in experience was positive. Our team strives to provide excellent service, and we're glad the front desk gentleman was kind and smiley. Thank you for choosing our hotel, and we hope to welcome you back in the future for an even better stay.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Yvonne,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If you have any further feedback or suggestions, please feel free to reach out to us. We appreciate your support and hope to welcome you back soon for another wonderful stay.

6/10 Okay

Maria

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Not a well-maintained room. Broken plug plates, dirty vent cover, peeling drywall on the bathroom ceiling, broken security guard latch. No mini soap bar on the bathroom counter. Attention to details make even a modest hotel like this one more comfortable. Front desk attendant was friendly and helpful.
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Maria,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team strives to provide a comfortable and welcoming environment for all our guests. We appreciate your kind words about our front desk attendant and will address the maintenance issues you mentioned with our team. We value your input and hope to have the opportunity to improve your experience in the future.

8/10 Good

Caroline

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Caroline,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you had a great experience. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another memorable stay.

6/10 Okay

David, Lidgerwood

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello David, We appreciate you choosing to stay with us. Please reach out to us directly with any feedback you may have from your recent visit. We value your input and would like to ensure your next stay exceeds your expectations.

8/10 Good

John

Good
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello John, Thank you for taking the time to leave us a review. We appreciate your feedback and are sorry to hear about your recent experience. We strive to provide excellent service and regret that we fell short of your expectations. We will take your comments into consideration to improve our services. Please feel free to reach out to our management team so they can further assist you with this matter.

6/10 Okay

Jessica

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Jessica,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any shortcomings you may have experienced during your visit. Should you have any specific concerns or issues you would like to share, please do not hesitate to reach out to us directly. We value your input and would like the opportunity to address any concerns you may have had.

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Renovations are good. Limited breakfast choice.
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Gina, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our renovations. We apologize if the breakfast selection did not meet your expectations but we appreciate your understanding during this transitional period. We always strive to improve and hope to have the opportunity to provide you with an even better experience in the future.

6/10 Okay

Pat

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on Feb 3, 2024
Hello Pat, We appreciate you taking the time to rate your recent stay at our hotel. We strive for excellence and would love to hear more about how we can improve your experience. Please reach out to us at your convenience so we can address any concerns you may have had. We value your feedback and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Lakin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from Manager on Feb 1, 2024
Hello Lakin, Thank you for taking the time to share your feedback with us. We appreciate your thoughts and apologize for any inconvenience you may have experienced during your stay. Guest satisfaction is a top priority for us, and we would like to learn more about your specific concerns. Please reach out to our management team directly so that we can address any issues you may have encountered. We value your patronage and hope to have the opportunity to welcome you back in the future.

8/10 Good

Berkeley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues at all, clean, quiet, enjoyed our stay. Would come back.
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Berkeley,Thank you for your kind words! We're delighted to hear that you had a pleasant and comfortable stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.

8/10 Good

Sherry

Liked: Staff & service, amenities
Ceiling fan in bathroom was very loud.
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Sherry,Thank you for taking the time to share your feedback with us regarding the ceiling fan in the bathroom. We apologize for any inconvenience caused during your stay. We will certainly look into this matter to ensure a more pleasant experience for future guests.

2/10 Terrible

Mike

Disliked: Staff & service, amenities
I had guests over to my room and they lit cigarettes in the room. I let them know that they had to stop smoking in there and the guy who worked the desk knocked on the door and very rudely kicked me out. I told him that there would be no more smoking in the room vut he kept calling my friends and i bad people. I did break a rule amd i told him i would be happy to pay a fine but he still made me and my friends leave. I was told i would be refunded my money minus a 100 dollar fine but have yet to recieve one. I will not be staying again more than likely at any of the choice hotel propertiea. I was very calm and polite during the entire incident but o asked around and that guy has a reputation for being rude to customers. All if this is kind of moot though i did break a rule and the consequences were qhat they were but he could have handled it better. I was not hostile or confrontational as im sure video surveilance would show if reviewed. I was appologetic and willing to try and figure something out so i could stay. Im not making excuses and aside from the difference of what i paid minus the 100 dollars im not asking for anything. The man vehind the desk needs a serious attitude adjustment though and i suspect the barren parking lot was probably related to that attitude.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 26, 2024
Hello Mike,Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Our team takes guest safety and comfort seriously, which is why smoking is not permitted in our rooms. We regret that the situation escalated, and we will address this with our staff to ensure better communication and professionalism moving forward. If you have any further concerns, please contact our management directly. Thank you for your understanding.

10/10 Excellent

Meg

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Jan 27, 2024
Hello Meg,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another great stay!

10/10 Excellent

Cleve

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location/easy and quick to get to from the interstate
Stayed 2 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello Cleve,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you found our location convenient and easily accessible from the interstate. We strive to provide a seamless experience for our guests and appreciate your positive feedback. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Amaris

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were delightful, breakfast was limited. The room quality was a bit rough (peeling wallpaper, sleeper sofas mattress damage). It's a decent place if you're on a tight budget
Stayed 2 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello Amaris, Thank you for your feedback about our staff. We appreciate your comments about our breakfast and the affordability of our hotel. We apologize for any inconvenience caused by the room quality and will make note of your concerns for future improvements. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Shaan

Liked: Staff & service
Disliked: Cleanliness
Needs a lot of work.
First room was not cleaned, dirty sheets, garbage, etc. Did give us new room roght away but tub had huge chips in it, wallpaper and paint pealing, heater had loud high pitch squeal and molding came off. Also a dog was barking a lot of the night. "Hot" breakfast was one waffle maker, some old fruit, mini muffins and hard eggs. Most people walked in, saw it and walked out. We should have checked out early but nowhere else to go. Very disappointed. Will not be back.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello Shaan, Thank you for taking the time to share your experience with us. We apologize for the cleanliness issues you encountered in your first room and the inconvenience it caused. We appreciate your understanding in accepting the alternative room offered. We regret to hear about the maintenance and noise issues you experienced during your stay. Rest assured, we will address these concerns with our team. Regarding breakfast, we apologize if it did not meet your expectations and we will work on improving the variety and freshness of our offerings. We apologize for any disappointment caused and hope you will reconsider and give us another chance in the future.

8/10 Good

Jason

Liked: Staff & service, property conditions & facilities
Breakfast area should have staff coming in to regularly wipe tables. I understand this is and older property but you can still keep it clean. Beds were comfortable.
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Jason,Thank you for your feedback regarding the breakfast area. We appreciate your understanding that our property is older, but please be assured that we strive to maintain cleanliness throughout. We are glad to hear that you found the beds comfortable during your stay.

4/10 Poor

Sheri

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not the best place.
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Sheri, We apologize that our hotel did not meet your expectations. We appreciate your feedback and will use it to improve our services for future guests. Thank you for bringing this to our attention.

8/10 Good

Courtney

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Courtney,Thank you for choosing our hotel for your stay! We appreciate your rating and are glad to hear that you had a positive experience. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and look forward to welcoming you back in the future.

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities
This place has no elevator. It was not mentioned on the website. I have limited climbing abilities and was a struggle to stay there.
Stayed 5 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Pamela,Thank you for sharing your experience with us. We apologize if the absence of an elevator caused any inconvenience during your stay. We strive to provide accurate information on our website and will review our listings to ensure clarity for future guests. Your feedback is valuable to us as we continuously work to improve our accommodations.

8/10 Good

brady

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello brady,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are delighted to hear that you had a pleasant experience. Should you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Marlan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was close to room, well lite, safe and superb breakfast. The staff was excellent. We stayed at a Motel 6 in Fargo, and it was terrible in all ways. They have lost our business, We recommend Quality Suites to everyone.
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Marlan,We're delighted to hear that you had a positive experience with our parking facilities, well-lit environment, safe surroundings, and delicious breakfast! It's also fantastic to know that our staff provided excellent service during your stay. Thank you for recommending Quality Suites to others, and we hope to welcome you back again in the future for another wonderful stay.

6/10 Okay

Aubrey

Travelled with family
Liked: Cleanliness
It was a nice place. I liked the big rooms with a couch, as I broke my arm, I can only sit up and sleep. So that was very helpful. The place was a little older than I thought, but overall had a good stay..
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Aubrey, We're glad to hear that you enjoyed our spacious rooms and the convenient couch, especially given your circumstances. While our property may have a bit of age, we strive to provide a comfortable stay for all our guests. Thank you for sharing your feedback and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kezia, Grand Forks

Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Kezia,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back in the future for another amazing stay!

8/10 Good

Aracili

Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Aracili,We appreciate you choosing our hotel for your recent stay! If you have any feedback or suggestions for improvement, please don't hesitate to reach out to us directly. We value your input and hope to welcome you back in the future for another great stay.

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Dawn, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Jan 8, 2024
Hello Michael, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.