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Reviews of Holiday Inn Express Fargo SW - I-94 Medical Center, an IHG Hotel

2.5 out of 5
Holiday Inn Express Fargo SW - I-94 Medical Center, an IHG Hotel
4711 19th Avenue South, Fargo, ND

Reviews

9.2

Wonderful

Rating 10 - Excellent. 430 out of 625 reviews" "
Rating 8 - Good. 147 out of 625 reviews" "
Rating 6 - Okay. 21 out of 625 reviews" "
Rating 4 - Poor. 19 out of 625 reviews" "
Rating 2 - Terrible. 8 out of 625 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah, Fonthill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in.
Stayed 1 night in May 2024
Response from Gm on May 26, 2024
Thanks, Deborah for the great rating and that you found our check in quick and easy we appreciate the support and look forward to your next stay with us.Justin Carlson General Manager

8/10 Good

Tanis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GM on May 21, 2024
Thanks, Tanis for the good rating and for your support we very much appreciate it.Justin CarlsonGeneral Manager

4/10 Poor

Brendan

Disliked: Staff & service, amenities
This was such a disappointing experience. The gentleman who checked me in when I arrived was cold, and generally unhelpful. The hallways were noisy with kids well past 11pm. The room was very noisy. Both the walls and ceilings were paper thin. I got around 4 hours of sleep as I could clearly hear whenever anyone rustled in the bed above my room, and the footsteps were extremely loud, even with earplugs in. Breakfast was very average, with many items missing at 8:30am (including coffee) while the staff were visibly standing around talking in the back room. This was not a cheap hotel, and I would not recommend.
Stayed 1 night in May 2024

6/10 Okay

Dyane

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from GM on May 11, 2024
Thank you Dyane for the rating we appreciate you taking time out of your day to give us a rating. Every little bit helps and hopefully we can approve the score the next time you stay with us.Justin CarlsonGeneral Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff !! Fast check in and clean room
Stayed 1 night in May 2024
Response from gm on May 5, 2024
Thank you for the kind words letting us know you found our staff friendly, we appreciate the support and look forward to your next stay with us.General Manager

10/10 Excellent

Michele

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from GM on May 4, 2024
Thanks Michele, for the wonderful rating and for taking the time to give us feedback we appreciate the support.Justin CarlsonGeneral Manager

8/10 Good

Roberta, Red Wing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gm on Apr 27, 2024
Thanks for good rating we appreciate the support and look forward to your next stay Justin Carlson General Manager

6/10 Okay

Mary, Omaha

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from GM on Apr 23, 2024
Dear Mary:Our apologies for the not the best stay at our property, hopefully we can provide better service and quality next time you stay at our property. We appreciate the feedback and hopefully can learn from this.Justin Carlson General Manager

10/10 Excellent

KATHY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the breakfast & staff were busy refilling the buffet. (Nothing was empty very long) Staff were very friendly. The room was very comfortable and clean. We would recommend staying here and plan it again in the future.
Stayed 1 night in Apr 2024
Response from GM on Apr 21, 2024
Thank you for the wonderful rating and for taking the time out of your day to write a review about your experience at our hotel. We are glad you enjoyed our breakfast and found our staff friendly and helpful we appreciate your support and look forward to your next stay with us.Justin CarlsonGeneral Manager

10/10 Excellent

Anthony

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to conference
Stayed 2 nights in Apr 2024
Response from GM on Apr 16, 2024
Thanks for the wonderful rating and letting us know that our hotel was close to your event and that you enjoyed your stay. We appreciate the support.Justin CarlsonGeneral Manager

10/10 Excellent

Carmen

Stayed 3 nights in Mar 2024
Response from Gm on Apr 23, 2024
Thank you for the great rating and for taking the time to let us know you enjoyed your time at our hotel we appreciate the support.Justin Carlson General Manager

10/10 Excellent

Angela

Liked: Cleanliness, amenities
Good bed good breakfast
Stayed 1 night in Mar 2024
Response from Gm on Mar 29, 2024
Dear Angela:Thank you for the great rating and letting us know your enjoyed our bed and our breakfast. We appreciate the support and look forward to your next stay.Justin CarlsonGeneral Manager

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay
Stayed 1 night in Mar 2024
Response from GM on Mar 20, 2024
Thank you Emma, for the great rating and letting us know you found your stay amazing we appreciate the support and look forward to your next stay with us.Justin CarlsonGeneral Manager

4/10 Poor

Cassandra

Stayed 2 nights in Mar 2024

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean inside and in room. Outside hotel seemed dirty. Could be because winter was just here. But would stay again
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Thanks Eric. We appreciate the support and l look forward to your next stay with us.Justin CarlsonGeneral Manager

10/10 Excellent

Kelsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool area. Good for all ages. Breakfast was good. Rooms were nice. Everything was clean. Staff was friendly. Would definitely come back
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Hello Kelsey:Thank you so much for the wonderful rating and taking the time to review our property. We appreciate the feedback, we are so glad you enjoyed our pool and found our breakfast to your liking. We love to hear you found our staff friendly and helpful. We look forward to your next stay with us.Justin CarlsonGeneral Manager

10/10 Excellent

Jami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. I would stay here again.
Stayed 2 nights in Feb 2024
Response from GM on Feb 28, 2024
Thanks Jami, for the wonderful rating and letting us know you found our place nice and that you would stay here again we love to hear that.Justin CarlsonGeneral Manager

10/10 Excellent

Mary

Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Thank you for the great rating we appreciate the support, and look forward to your next stay with us.Justin CarlsonGeneral Manager

6/10 Okay

Carla

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Thank you for giving us a rating, please let us know if we can help you in any way, and please do not hesitate to let me know what we can do to improve your score the next time you stay with us. We appreciate the rating.Justin CarlsonGeneral Manager

10/10 Excellent

Verified traveller

Always a favorite location in Fargo, friendly service, clean rooms and great breakfast.
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
Thank you, for the kind words and for letting us know you found the room clean and breakfast wonderful we really appreciate the support and look forward to your next stay with us. Justin CarlsonGeneral Manager

8/10 Good

Ormond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Newer facility
Stayed 1 night in Feb 2024
Response from GM on Feb 21, 2024
Thank you for the good rating and letting us know you found our hotel newer and to your liking we appreciate the support and look forward to your next stay with us.Justin CarlsonGeneral Manager

10/10 Excellent

Ronaldo

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Thanks Ronaldo for the wonderful rating we appreciate the support and look forward to your next stay with us.Justin CarlsonGeneral Manager

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Thanks, for the great rating we truly appreciate the feedback and look forward to your next stay with us.Justin CarlsonGeneral Manager

10/10 Excellent

Joseph

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Thank you, Joseph for the great rating and taking your time to leave a rating, we appreciate your support.Justin CarlsonGeneral Manager

8/10 Good

Addison

Stayed 1 night in Feb 2024
Response from GM on Feb 7, 2024
Thanks, Addison for the good rating and for taking the time to let us know how you found your stay with us, we appreciate the support.Justin CarlsonGeneral Manager

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything besides check in. We were told it was going to be 20 minute to check in. So we left and came back. Then again we were told it was going to be another 30 minutes. After they just checked in a family.
Stayed 1 night in Feb 2024
Response from GM on Feb 5, 2024
Dear Leah:My apologies on the late check-in, on us and we are very sorry for making a come back a few times before being able to check-in, we try to not make a guest wait. Hopefully we can do better for you in the future, I am glad Leah that you enjoyed your stay besides the bad check-in experience, thanks for taking the time out of your day to leave a review. We appreciate the feedback.Justin CarlsonGeneral Manager

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel could’ve been a little cleaner in areas
Stayed 1 night in Feb 2024
Response from GM on Feb 7, 2024
Thanks, Mark for the good rating and for letting us know we could provide better in some aspects of cleaning, we appreciate the feedback and hopefully, next time you come it will be cleaner for you.Justin CarlsonGeneral Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, and the staff were friendly.
Stayed 3 nights in Jan 2024
Response from Gm on Jan 23, 2024
Dear Karen:Thanks for wonderful rating and taking the time to leave us feedback for your recent stay with us. Glad we could provide a clean room and friendly staff during your time with us. Justin CarlsonGeneral Manager

2/10 Terrible

Laura

Stayed 1 night in Jan 2024
Response from GM on Feb 7, 2024
We are so very sorry for the bad experience, we appreciate the feedback and hopefully can provide a better experience for you next time. Justin CarlsonGeneral Manager

10/10 Excellent

Kimi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and accommodating
Stayed 2 nights in Jan 2024
Response from GM on Jan 16, 2024
Thank you for the wonderful rating we appreciate the support and look forward to your next stay with us.Justin CarlsonGeneral Manager

10/10 Excellent

Haydee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Thank you for the great rating we appreciate the support.Justin CarlsonGeneral Manager

10/10 Excellent

Taylor

Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Thank, Taylor for the great rating and taking time out of your day to leave a review we greatly appreciate the support.Justin CarlsonGeneral Manager

10/10 Excellent

Sharon

Stayed 1 night in Dec 2023
Response from GM on Feb 5, 2024
Thank you, Sharon, for the wonderful rating and taking you're time leaving us a rating, we appreciate the support.Justin CarlsonGeneral Manager

10/10 Excellent

Amanda

Stayed 2 nights in Dec 2023
Response from GM on Feb 5, 2024
Thanks, Amanda, for the great rating we truly appreciate the support have a great rest of your day.Justin CarlsonGeneral Manager

10/10 Excellent

Becky

Stayed 1 night in Dec 2023
Response from GM on Jan 11, 2024
Thank you, Becky for the wonderful rating we really appreciate the time you took to give us this rating.Justin CarlsonGeneral Manager

10/10 Excellent

Elizabeth, Great Falls

Stayed 1 night in Dec 2023
Response from GM on Jan 11, 2024
Thank you, Elizabeth for the wonderful rating we appreciate the support and look forward to your next stay with us.Justin CarlsonGeneral Manager

6/10 Okay

Suleima

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 16, 2024
Thanks for the good rating we appreciate the support. Hopefully next time you stay with us we can make it a great stay.Justin CarlsonGeneral Manager

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on Dec 6, 2023
Thank you, Joan, for the great rating we appreciate the support and look forward to your next stay with us.Justin CarlsonGeneral Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Dec 6, 2023
Hello Brian:Thanks, for the great rating and for taking time out of your busy day to leave us a rating we appreciate it very much. I hope you have a great weekend and look forward to your next stay with us.Justin CarlsonGeneral Manager

6/10 Okay

Thomas

Stayed 1 night in Nov 2023
Response from GM on Nov 24, 2023
Thanks, Thomas, For taking time out of your day to rate us, hopefully, next time we can turn that 6 into a 10. We appreciate the rating.Justin CarlsonGeneral Manager

10/10 Excellent

Ron

Stayed 1 night in Nov 2023
Response from GM on Nov 24, 2023
Thank you, Ron, for the wonderful rating and for taking the time to give us a score. We appreciate the support and look forward to your next stay with us. Happy Holidays.Justin CarlsonGeneral Manager

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from GM on Nov 24, 2023
Thank you, Nancy, We appreciate the support and look forward to your next stay with us. We greatly appreciate you taking the time to give us a rating and choosing to review your stay. Justin CarlsonGuest Manager

10/10 Excellent

Natalie

Stayed 1 night in Nov 2023
Response from GM on Nov 24, 2023
Thanks, Natalie. We appreciate your support and love that you took time out of your day to leave us a review and rating. Have a great rest of your week.Justin CarlsonGeneral Manager

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was in Fargo to my niece who was in the hospital.
Stayed 1 night in Nov 2023
Response from GM on Nov 24, 2023
Dear Molly:My apologies for your stay being not such a positive one, we loved having you here and appreciate you taking time out of your day to leave us a review and rating. We hopefully provided you with a great and comfortable stay. Justin CarlsonGeneral Manager

10/10 Excellent

Laurie

Stayed 1 night in Nov 2023
Response from GM on Dec 6, 2023
Thanks, Laurie for the wonderful rating and for taking the time out of your day to drop us a rating we appreciate the support have a great rest of your week.Justin CarlsonGeneral Manager

10/10 Excellent

Reinhold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Nov 24, 2023
Thank you, Reinhold, for the wonderful rating and time. We appreciate the support.Justin CarlsonGeneral Manager

8/10 Good

Henry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was decent. The fridge had someone’s leftovers from their stay.
Stayed 2 nights in Oct 2023
Response from GM on Nov 24, 2023
Our apologies for the fridge having a guest's leftovers, hopefully, you let us know, and we could get in there and remove and clean the fridge for you. We appreciate you letting us know and giving us a good review and rating we appreciate the feedback and look forward to giving you a perfect stay next time with us. Thanks again for letting us know have a great rest of your week Henry.Justin CarlsonGeneral Manager

10/10 Excellent

Karen

Stayed 1 night in Oct 2023
Response from GM on Nov 24, 2023
Hello Karen:Thank you for taking time out of your day to leave a review and rating for your stay at our hotel we greatly appreciate the support and look forward to your next stay with us.Justin CarlsonGeneral Manager

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to several eating places.
Stayed 5 nights in Oct 2023
Response from GM on Nov 24, 2023
Hello Debbie:Thank you for taking time out of your day to leave us a review of your stay with us, glad we could provide you with choices of restaurants. We appreciate the support. Have a great rest of your week.Justin CarlsonGeneral Manager

10/10 Excellent

Gene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the staty, only one night but very pleasant and easy to acess.
Stayed 1 night in Oct 2023
Response from GM on Nov 24, 2023
Thank you for the great rating and for letting us know you found our hotel pleasant and easy to access. We appreciate the support and look forward to your next stay with us. Justin CarlsonGeneral Manager