Pool

Reviews of Hotel Indigo Alishan, an IHG Hotel

4.5 out of 5
Hotel Indigo Alishan, an IHG Hotel
No. 20, Longtou, Alishan, Fanlu, Chiayi County

Reviews

8.8

Excellent

Rating 10 - Excellent. 17 out of 30 reviews" "
Rating 8 - Good. 8 out of 30 reviews" "
Rating 6 - Okay. 5 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from 阿里山英迪格酒店 Hotel Indigo Alishan on Mar 20, 2024
Dear Tim, Thank you very much for your 5 stars. We hope to have the pleasure of welcoming you back soon for another memorable stay!

10/10 Excellent

Chia Min

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from 阿里山英迪格酒店 Hotel Indigo Alishan on Jan 19, 2024
感謝您入住阿里山英迪格酒店,並給予我們滿分回饋。您的肯定是我們持續追求優質服務的動力。我們會繼續努力,致力為賓客留下愉快美好的回憶,期待不久的將來能再次與您相見!祝您新年快樂、事事順心!

10/10 Excellent

Samantha

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean and it has the best viewing deck for the famous Alishan sunrise. The food is good and the staffs are great. Don’t miss the heated pool up on the roof, the view is breathtaking.
Stayed 1 night in Dec 2023
Response from 阿里山英迪格酒店 Hotel Indigo Alishan on Dec 29, 2023
Thank you for your wonderful feedback on your stay at Hotel Indigo Alishan. We are delighted to hear that you enjoyed your experience with us. We will continue to strive for excellence and look forward to welcoming you back in the future. Thank you for choosing to stay with us!

8/10 Good

Rebecca

Stayed 1 night in Oct 2023
Response from 阿里山英迪格酒店 Hotel Indigo Alishan on Nov 15, 2023
感謝您選擇入住阿里山英迪酒店。我們很高興您對我們的服務和住宿整體體驗感到滿意。我們非常重視每一位顧客的回饋,並持續努力提升我們的服務和設施。期待下次有機會能聽您與我們進一步分享還有哪邊需要加強,以確保每一位客人都能擁有滿分的住宿體驗。再次感謝您的入住,我們期待能再次為您提供優質的服務,並再次為您服務!‘a veo veo yu!

8/10 Good

Celine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outside view from my room not very nice cause we can see the metal rooftop and doesn't private for clients if we open all the curtain. need to add more facilities, like Spa, Yuka... for food, need to be diversification...
Stayed 2 nights in Sep 2023
Response from 阿里山英迪格酒店 Hotel Indigo Alishan on Sep 21, 2023
Thank you for taking the time to share your feedback regarding your recent stay at Hotel Indigo Alishan. We sincerely apologize for any inconvenience or disappointment you may have experienced during your stay.We understand your concerns regarding the outside view from your room and the lack of privacy when opening all the curtains. We will explore options to enhance the view and ensure a more private atmosphere for our valued guests.In addition, we appreciate your suggestion regarding the need for additional facilities such as a Spa and Yoga classes. We are pleased to inform you that we are already in the planning stages for the implementation of a Spa facility. We believe that this addition will greatly enhance our guests' overall experience and provide a relaxing and rejuvenating atmosphere. Regarding Yoga classes, we currently offer fixed classes every Saturday and Sunday morning. Furthermore, we have taken note of your feedback regarding the need for diversification in our food offerings. Our culinary team is working on expanding and diversifying our menu options to cater to a wider range of preferences.Thank you for bringing these matters to our attention. Your feedback is invaluable to us as we strive to continuously improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that meets your expectations.Warm regards,Hotel Indigo Alishan

10/10 Excellent

Feefoon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean property. Friendly staffs. Mid way to Alishan. Bus stop right outside the hotel. Luxury stay at Alishan area.
Stayed 2 nights in Jul 2023
Response from Sales & Marketing on Jul 27, 2023
Thank you for selecting Hotel Indigo Alishan and taking the time to share your delightful experience. We are thrilled to receive your positive feedback regarding our services and facilities, as it motivates us to strive for even greater excellence. Please do not hesitate to contact us if you have any additional feedback or suggestions about our services. We value your input and are committed to making your future stays with us even more enjoyable. Once again, we sincerely appreciate your choice to stay with us and eagerly await the opportunity to serve you again. We are excited to welcome you back soon!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from 行銷公關部 on May 5, 2023
Thank you for choosing Hotel INDIGO Alishan and sharing your enjoyable experience. We are delighted that you gave us a positive review of our service and facilities, which will motivate us to keep improving.If you have any further feedback on our service, please do not hesitate to contact us. Once again, thank you for staying with us, and we look forward to providing you with excellent service again.Hope to see you soon again, ‘a veo veo yu!

8/10 Good

Chiuhsiang

Travelled with group
Liked: Cleanliness, staff & service, room comfort
細節設計很好,只是附近環境不優 房間空間小了一些 硬體設備佳 質感不錯 餐飲用心
Stayed 1 night in Jan 2024
Response from 阿里山英迪格酒店 Hotel Indigo Alishan on Jan 30, 2024
感謝您選擇入住阿里山英迪酒店並分享您的住宿體驗。阿里山英迪格酒店注重飯店所在地區的鄰間文化,強調與鄰里共生,親切接待每一位到訪的客人。從鄰間文化到周邊餐飲和設計靈感,各具特色的鄰間故事讓酒店每項細節元素都別出心裁。我們一直致力於提供最頂級美味的佳餚與舒適的住宿環境,致力於讓每位賓客都能擁有賓至如歸的感受。很開心您喜愛我們酒店設計、餐點及設備,並度過一段愉快且美好的時光。我們會繼續努力,期待不久的將來能再次與您見面!祝您新年快樂!

10/10 Excellent

HSIAO HAN

Stayed 2 nights in Dec 2023
Response from 阿里山英迪格酒店 Hotel Indigo Alishan on Dec 18, 2023
Thank you for your kind review! We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Hsu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 阿里山英迪格酒店 Hotel Indigo Alishan on Dec 18, 2023
感謝您入住阿里山英迪格酒店,並分享您的住宿體驗。您的回饋都激勵著我們提供更優質的服務,並將致力於讓您未來住宿留下愉快美好的回憶。我們會繼續努力提供更好的服務,期待您下次光臨阿里山英迪格酒店!‘a veo veo yu!祝您一切順心!Thank you for your kind review! We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Sachiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
屋上のジャグジーとプールが最高に気持ちよかったです。
Stayed 1 night in Oct 2023
Response from 阿里山英迪格酒店 Hotel Indigo Alishan on Oct 29, 2023
お客様のご評価とご満足いただけたこと、大変嬉しく思っております。お客様の快適な滞在を提供できたことを誇りに思います。今後もお客様に満足いただけるサービスを提供するため、スタッフ一同努力してまいります。またのご利用を心よりお待ちしております。どうもありがとうございました。

8/10 Good

Rebecca

Stayed 1 night in Oct 2023
Response from 阿里山英迪格酒店 on Oct 27, 2023
感謝您選擇入住阿里山英迪酒店並分享您的住宿體驗。您的回饋都將激勵我們提供更優質的服務。我們會繼續努力,我們期待能再次為您提供優質的服務,讓您留下愉快美好的回憶。‘a veo veo yu!希望很快能再見到您!

6/10 Okay

Yu Tung

Travelled with family and small children
Liked: Cleanliness, staff & service
景觀不好,餐點很貴又難吃
Stayed 1 night in Sep 2023
Response from 阿里山英迪格酒店 on Sep 15, 2023
親愛的客戶,感謝您選擇入住阿里山英迪格酒店,對於讓您有這樣的感受感到遺憾。我們非常重視您對餐點價格和品質的關注,我們將盡力改善您所提到的問題,以確保客人能夠享受到物有所值的美食體驗,讓您未來的住宿體驗更加愉快。再次感謝您的支持和寶貴意見,期待未來能為您提供更優質的服務。如有任何其他問題,致電酒店與我們聯繫,我們將竭誠為您服務。阿里山英迪格酒店

6/10 Okay

tzumiao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住一晚2萬多的房間,卻被安排在低樓層,都看不到風景⋯雖然後來有換房,卻也只能看到中庭,而且換房後的浴室沒有泡澡用的中藥包,感覺被坑了⋯⋯若高樓層都客滿就直接讓我換日期就好,我可以改天再來,實在不想強迫自己住沒有風景、採光也不好的房間,那還不如住家裡就好
Stayed 1 night in Aug 2023
Response from 行銷公關部 on Aug 16, 2023
感謝您選擇阿里山英迪格酒店。也謝謝您的留言,包含退房時您與現場同仁分享的意見,我們都會予以參考,這將成為我們持續改進的動力。如果您對我們的服務有任何進一步的反饋,請隨時與我們聯繫。再次感謝您的入住,我們期待能再次為您提供優質的服務。期待很快能再次為您服務,’a veo veo yu!

8/10 Good

Iting

Travelled with family
Stayed 2 nights in Jul 2023
Response from 行銷公關部 Sales & Marketing on Aug 14, 2023
感謝您選擇阿里山英迪格酒店。我們很高興您給予我們正面的評分,這將成為我們持續改進的動力。如果您對我們的服務有任何進一步的反饋,請隨時與我們聯繫。再次感謝您的入住,我們期待能再次為您提供優質的服務。期待很快能再次為您服務,’a veo veo yu!Thank you for selecting Hotel Indigo Alishan. We are thrilled to receive your positive score, as it motivates us to strive for even greater excellence. Please do not hesitate to contact us if you have any additional feedback or suggestions about our services. We value your input and are committed to making your future stays with us even more enjoyable. Once again, we sincerely appreciate your choice to stay with us and eagerly await the opportunity to serve you again. We are excited to welcome you back soon!

10/10 Excellent

Chia hsing

Stayed 1 night in Jul 2023
Response from 行銷公關部 on Jul 25, 2023
感謝您選擇阿里山英迪格酒店,並分享您的愉快體驗。我們很高興您對我們的服務和設施給予正面的評價,這將成為我們持續改進的動力。如果您對我們的服務有任何進一步的反饋,請隨時與我們聯繫。再次感謝您的入住,我們期待能再次為您提供優質的服務。期待很快能再次為您服務,’a veo veo yu!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from 行銷公關部 on Jul 25, 2023
感謝您選擇阿里山英迪格酒店,並分享您的愉快體驗。我們很高興您對我們的服務和設施給予正面的評價,這將成為我們持續改進的動力。如果您對我們的服務有任何進一步的反饋,請隨時與我們聯繫。再次感謝您的入住,我們期待能再次為您提供優質的服務。期待很快能再次為您服務,’a veo veo yu!

8/10 Good

Kun Yen

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from 行銷公關部 on Jul 25, 2023
感謝您選擇阿里山英迪格酒店,並分享您的愉快體驗。我們很高興您對我們的服務和設施給予正面的評價,這將成為我們持續改進的動力。如果您對我們的服務有任何進一步的反饋,請隨時與我們聯繫。再次感謝您的入住,我們期待能再次為您提供優質的服務。期待很快能再次為您服務,’a veo veo yu!

10/10 Excellent

Chih Chiang

Stayed 1 night in Jun 2023
Response from 行銷公關部 on Jul 25, 2023
感謝您選擇阿里山英迪格酒店,並分享您的愉快體驗。我們很高興您對我們的服務和設施給予正面的評價,這將成為我們持續改進的動力。如果您對我們的服務有任何進一步的反饋,請隨時與我們聯繫。再次感謝您的入住,我們期待能再次為您提供優質的服務。期待很快能再次為您服務,’a veo veo yu!

10/10 Excellent

Yumin

Stayed 1 night in Jun 2023
Response from 阿里山英迪格酒店 Hotel Indigo Alishan on Dec 18, 2023
Thank you for your kind review! We hope to welcome you back soon for another enjoyable stay!感謝您入住阿里山英迪格酒店,並分享您的住宿體驗。您的回饋都激勵著我們提供更優質的服務,並將致力於讓您未來住宿留下愉快美好的回憶。我們會繼續努力提供更好的服務,期待您下次光臨阿里山英迪格酒店!‘a veo veo yu!祝您一切順心!

10/10 Excellent

WENYING

Stayed 1 night in Feb 2023
Response from 行銷公關部 on Jul 25, 2023
感謝您選擇阿里山英迪格酒店,並分享您的愉快體驗。我們很高興您對我們的服務和設施給予正面的評價,這將成為我們持續改進的動力。如果您對我們的服務有任何進一步的反饋,請隨時與我們聯繫。再次感謝您的入住,我們期待能再次為您提供優質的服務。期待很快能再次為您服務,’a veo veo yu!

8/10 Good

Vivian

Stayed 2 nights in May 2023
Response from 行銷公關部 on Jul 25, 2023
感謝您選擇阿里山英迪格酒店,並分享您的愉快體驗。我們很高興您對我們的服務和設施給予正面的評價,這將成為我們持續改進的動力。如果您對我們的服務有任何進一步的反饋,請隨時與我們聯繫。再次感謝您的入住,我們期待能再次為您提供優質的服務。期待很快能再次為您服務,’a veo veo yu!

8/10 Good

wan chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from 行銷公關部 on May 23, 2023
感謝您選擇阿里山英迪格酒店,並分享您的愉快體驗。我們很高興您對我們的服務和設施給予正面的評價,這將成為我們持續改進的動力。如果您對我們的服務有任何進一步的反饋,請隨時與我們聯繫。再次感謝您的入住,我們期待能再次為您提供優質的服務。期待很快能再次為您服務,’a veo veo yu!

10/10 Excellent

Chi I

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很棒
Stayed 1 night in Apr 2023
Response from 行銷公關部 on May 5, 2023
感謝您選擇阿里山英迪格酒店,並分享您的愉快體驗。我們很高興您對我們的服務和設施給予正面的評價,這將成為我們持續改進的動力。如果您對我們的服務有任何進一步的反饋,請隨時與我們聯繫。再次感謝您的入住,我們期待能再次為您提供優質的服務。期待很快能再次為您服務,’a veo veo yu!

10/10 Excellent

Meng Hsien

Stayed 1 night in Mar 2023
Response from 行銷公關部 on May 5, 2023
感謝您選擇阿里山英迪格酒店,並分享您的愉快體驗。我們很高興您對我們的服務和設施給予正面的評價,這將成為我們持續改進的動力。如果您對我們的服務有任何進一步的反饋,請隨時與我們聯繫。再次感謝您的入住,我們期待能再次為您提供優質的服務。期待很快能再次為您服務,’a veo veo yu!

6/10 Okay

KUEIWANG

Travelled with family
Liked: Room comfort
沒有物超所值
飯店的地理位置沒有很好,設施也非常一般,但價位卻是五星
Stayed 1 night in Feb 2023
Response from 阿里山英迪格酒店 Hotel Indigo Alishan on Dec 18, 2023
感謝您選擇入住阿里山英迪格酒店。很抱歉讓您有這樣的住宿感受,我們深表歉意。關於地底位置不佳的部份,由於我們無法改變地理位置及自然景觀,很遺憾無法提供您理想的房間景色。但我們盡力提供最好的景點接駁專車服務及旅遊建議,讓客人能夠更輕鬆地探索這個美麗的地方。並提供豐富的館內節慶活動、SPA服務、及手工皂製作與晨光瑜珈課程,歡迎您下次來體驗。未來,我們將努力提供其他館內設施及體驗活動,以讓您在酒店內創造難忘的回憶。再次感謝您的支持和寶貴意見,我們會持續努力精進,期待未來能為您提供更優質的服務和住宿體驗,讓每位賓客能有賓至如歸的感受。

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
酒店硬體不到位,像3星級體驗
622房廁所有異味(排糞管)。 622房浴室水壓有問題,水很弱。 餐廳比較簡陋,比較像是canteen。
Stayed 2 nights in Feb 2023
Response from 阿里山英迪格酒店 Hotel Indigo Alishan on Dec 18, 2023
親愛的顧客,感謝您的反饋。我們對您在阿里山英迪格酒店的不愉快經歷感到抱歉。我們非常重視每一位顧客的意見,我們已解決房間廁所異味和水壓問題並提供豐富的館內服務及體驗活動,以確保每位賓客都能感受物有所值的住宿體驗。感謝您的支持和寶貴意見,期待未來能有機會為您服務。‘a veo veo yu!

6/10 Okay

Meiling

Travelled with family
英迪格的價位太高與整體服務不匹配! 早餐選項太少! 實在是高房價、低CP 值
Stayed 1 night in Feb 2023
Response from 阿里山英迪格酒店 Hotel Indigo Alishan on Dec 18, 2023
感謝您選擇入住阿里山英迪格酒店,對於讓您有這樣的感受感到遺憾。我們非常重視每一位顧客的意見,關於您提到的問題,目前酒店每日提供定時定點免費景點接駁專車服務及旅遊建議,讓客人能夠更輕鬆探索這個美麗地方,並提供豐富的館內活動、SPA服務、及手工皂製作與晨光瑜珈課程,盛情邀您下次來體驗!未來,我們也會繼續努力豐富館內服務及活動,以確保每位賓客都能享受到物有所值的住宿體驗,讓您未來的住宿感受更加愉快。感謝您的支持和寶貴意見,期待未來能為您提供更優質的服務。‘a veo veo yu!