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Reviews of The Gordon Hotel

3.5 out of 5
The Gordon Hotel
555 Oak Street, Eugene, OR

Reviews

9.6

Exceptional

Rating 10 - Excellent. 640 out of 743 reviews" "
Rating 8 - Good. 71 out of 743 reviews" "
Rating 6 - Okay. 20 out of 743 reviews" "
Rating 4 - Poor. 6 out of 743 reviews" "
Rating 2 - Terrible. 6 out of 743 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Austin on May 10, 2024
Brent, thank you for your review! We are sorry to hear we did not meet all of your expectations. We hope we can make your next visit a spectacular one!

10/10 Excellent

Roberta

Josh gave me coffee from behind the desk this morning before the coffee was out for guests. I really appreciated this so early!
Stayed 2 nights in May 2024
Response from Austin on May 10, 2024
Roberta, thank you for your review! Joshua is a stellar employee, and we are glad he was able to take care of you! We hope to see you again soon!

10/10 Excellent

GUY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Austin on May 10, 2024
Guy, thank you for your 5! We appreciate it!

6/10 Okay

Kathleen

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Austin on May 10, 2024
Kathleen, we are sorry to hear that we fell short on your visit with us. We hope we can do better the next time you are with us!

10/10 Excellent

beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Austin on May 10, 2024
Beth, thank you for your 5! We appreciate it!

10/10 Excellent

Elyse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Austin on May 10, 2024
Elyse, thank you for your 5! We appreciate it!

10/10 Excellent

Glynis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Austin on May 6, 2024
Glynis, thank you for our 5! We are glad that you enjoyed your stay with us!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel It’s a little noisy and sheets could Use a upgrade but overall very nice option for Eugene
Stayed 1 night in Apr 2024
Response from Austin on May 1, 2024
John, thank you for your review! I will make sure to pass along the feedback on the sheets to our ownership. We hope to see you again soon!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Austin on May 1, 2024
Shannon, thank your for your 5! We hope to see you soon!

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check-in to check-out everything was seamless. Patrick at the front desk was phenomenal. Give that guy a raise!
Stayed 1 night in Apr 2024
Response from Austin on Apr 29, 2024
Adam, thank you so much for your review! Patrick is definitely an amazing team member, and I will make sure to pass your on your praise!

10/10 Excellent

shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, we had everything we needed. It was elegant but welcoming, the staff was professional and friendly. Complimentary snacks and drinks and a cozy lounge were very nice. The room was very nice. Great bed and huge tv. I would highly recommend this hotel.
Stayed 1 night in Apr 2024
Response from Austin on Apr 29, 2024
Shelley, thank you so much for your detailed review! We are so glad to hear that you had a wonderful time with us, and were able to take advantage of our complimentary items. We hope to see you again soon!

10/10 Excellent

Quentin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be back
Stayed 1 night in Apr 2024
Response from Ausitn on Apr 20, 2024
Quentin, thank you for your 5! We will gladly have you back any time!

8/10 Good

Mary, Eugene

Room design is very conveniently laid out for a traveler. Nice touch with the refillable glass water bottles. Beds were a little softer than I like but there are comfy and warm bedclothes.
Stayed 1 night in Apr 2024
Response from Austin on Apr 20, 2024
Mary, thank you for your review! We are glad to hear you enjoyed the room. Sorry to hear the bed was not comfortable for you. Hopefully your next visit we can find one that will work.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Valet parking only. Good dining options
Stayed 2 nights in Apr 2024
Response from Austin on Apr 15, 2024
Jane, thank you for your review! We are glad to hear you enjoyed our hotel and partner restaurants!

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Austin on Apr 16, 2024
Jared, thank you for your 5! We appreciate it!

10/10 Excellent

Curtis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gordon is wonderful, and we’ll stay there any chance we get. Note that service in the restaurant (which is not run by the hotel) can be slow on busy weekends and plan accordingly. Also, the lamps block the TVs in the bar.
Stayed 2 nights in Apr 2024
Response from Austin on Apr 12, 2024
Curtis, it's always a pleasure to have you join us! We are so glad to hear that you had a great stay with us! I will make sure to pass along the restaurant feedback to their ownership!

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time at our stay and would definitely come again.
Stayed 2 nights in Apr 2024
Response from Austin on Apr 12, 2024
Irene, we are glad to hear you had a great time with us! We hope to see you again soon!

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great staff. Speakeasy was super cool, loved the cocktails we got. Wonderful location. Highly recommend!
Stayed 1 night in Apr 2024
Response from Austin on Apr 8, 2024
Ann! Thank you for your glowing review! We are so glad to hear that you had a great stay!

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Clean. Staff very friendly. Rooms are lovely. Always try to stay there.
Stayed 1 night in Apr 2024
Response from Austin on Apr 8, 2024
Ingrid, thank you for your 5! We are glad to hear you are a loyal guest and that we can provide wonderful stays!

10/10 Excellent

Taizo

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to be
Stayed 1 night in Apr 2024
Response from Austin on Apr 8, 2024
Taizo, thank you for your 5! We strive to be a wonderful place for our guests to be and we are glad we were able to provide that for you!

2/10 Terrible

Thomas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Super noisy. There is a restaurant/ bar on the top floor. If you get a room under it don’t count on getting any sleep with all the banging and noise.
Stayed 1 night in Apr 2024
Response from Austin on Apr 8, 2024
Thomas, I am so sorry to hear about the issues with your stay. We hope we can provide a better stay for you next time! If you can reach out to us and let us know more about how we can improve that would be great!

10/10 Excellent

Docia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff, and great dining on-site.
Stayed 1 night in Mar 2024
Response from Austin on Apr 5, 2024
Docia, thank you so much for your 5! Our staff are the best, and we are glad you enjoyed our partner restaurants!

10/10 Excellent

Roslyn, Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely LOVE my stay here, albeit it was brief, but definitely worth it. It is bougie and boutiquey. Also it’s the details that stood out. Having a complimentary cocktail upon arrival and endless complimentary snacks- chef’s kiss. Lastly, the tablet, the bright and airy room, and the lobby vibe is an ENTIRE MOOD. Also staff super friendly and being able to walk to shops and food options were a bonus
Stayed 1 night in Mar 2024
Response from Austin on Mar 30, 2024
Roslyn! Thank you so much for your glowing review! We are so happy to hear that you loved your stay with us and we look forward to seeing you again!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around!
Stayed 1 night in Mar 2024
Response from Your friendly Gordon Hotel staff on Mar 28, 2024
Thank you for the great rating. See you again soon!

10/10 Excellent

John, Colorado Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive, helpful, welcoming.
Stayed 1 night in Mar 2024
Response from Austin on Mar 27, 2024
John! Thank you for your 5! We are glad that our staff were able to provide you with a great experience!

6/10 Okay

Anita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very small room Tv difficult to operate confusing key security in elevators no breakfast was quiet and clean
Stayed 2 nights in Mar 2024
Response from Austin on Mar 27, 2024
Anita, we are sorry to hear you had some troubles during your stay with us. Hopefully we can provide a better experience for you next time!

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Austin on Mar 27, 2024
Hayley! Thank you for your review! We hope we can make it a 5 next time!

10/10 Excellent

Owen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly comfortable beds
Response from Austin on Mar 26, 2024
Owen! Thank you for your 5! We are glad to hear you enjoyed our one of a kind beds!

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly service.
Stayed 2 nights in Mar 2024
Response from Austin on Mar 25, 2024
Douglas! Thank you for your 5! We are glad to hear we were able to provide a friendly experience for you!

10/10 Excellent

Kathleen, St Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Austin on Mar 25, 2024
Kathleen! Thank you for your 5! We are glad you enjoyed your stay!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel In a fantastic area
Stayed 1 night in Mar 2024
Response from Austin on Mar 24, 2024
John! Thank you for your review! We do enjoy being centrally located in town! We hope to see you again. soon

10/10 Excellent

Maren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the hotel during our visit to UO and enjoyed the hotel and Eugene
Stayed 1 night in Mar 2024
Response from Your friendly Gordon Hotel staff on Mar 24, 2024
Thank you for the great rating. We hope to see you again soon

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Austin on Mar 17, 2024
Eric! Thank you for your 5! We are glad you enjoyed your stay!

10/10 Excellent

Alexander, Portland

Liked: Staff & service, property conditions & facilities
Excellent place to stay in Eugene
Stayed 1 night in Mar 2024
Response from Austin on Mar 15, 2024
Alexander! Thank you for your review!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with great, friendly staff. My only complaint is that the internet is unstable and needs to be improved.
Stayed 2 nights in Mar 2024
Response from Austin on Mar 15, 2024
Robert! Thank you for your review. I will pass this information along to our management. team!

10/10 Excellent

Fiona

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was very clean, bed and pillows were comfy! Lots of dining options too!
Stayed 1 night in Mar 2024
Response from Austin on Mar 10, 2024
Fiona, thank you for your wonderful review! We are so glad to hear that you enjoyed our one-of-a-kind beds!

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Best part of downtown Eugene. Close to everything. Wonderful place!
Stayed 2 nights in Feb 2024
Response from Austin on Mar 2, 2024
Karl! Thank you so much for your 5! We are glad you were able to enjoy everything around us!

10/10 Excellent

Matthew

Stayed 2 nights in Feb 2024
Response from Austin on Mar 23, 2024
Matthew! Thank you for your 5! We are glad you enjoyed your stay!

6/10 Okay

Curtis

Travelled with family
Liked: Amenities
Poor acoustics… heard the couple next door (ahem) throughout the night. Banging on the wall did not deter them.
Stayed 1 night in Feb 2024
Response from Austin on Mar 2, 2024
Curtis, we are so sorry to hear about the issues you experienced. Our quiet hours start at 11pm, so we are always happy to reach out to reach out to guests who are a little loud

10/10 Excellent

Sharyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A cool place to stay.
Stayed 1 night in Feb 2024
Response from Austin on Feb 25, 2024
Sharyn, Thank you for your 5! We are glad to hear you enjoyed your stay!

8/10 Good

Josh, Portland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique property, with plenty of dining options near-by. Staff was very helpful from front desk to concierage and restaurant staff. Very similar setting to the Dairy District in Denver,...open air walkable property.
Stayed 2 nights in Feb 2024
Response from Austin on Feb 22, 2024
Josh, thank you for your review! We do enjoy all the options around us, and our staff try to provide the best experience they can. We are glad to hear that you had a good stay with us!

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Austin on Feb 23, 2024
Edward, thank you for your review! We hope we can make it a stellar experience for you on your next visit!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It will be tough to maintain the level of service and amenities of The Gordon Hotel — I think that’s the real challenges facing many great businesses these days. Everything was great from checkin with complimentary beer/wine and snacks, stellar accommodations (minimalistic in style) to bar/dining area, walkable shops and restaurants and checkout/fetch car from valet. We tried the separate 86 Speakeasy and would pass in the future due to subpar drinks. But we love the hotel and will definitely stay again — next time with our pooch (pet friendly). It’ll be tough, but keep up the good work!
Stayed 1 night in Feb 2024
Response from Austin on Feb 17, 2024
Steven, thank you for your fantastic review! Our team strives to provide the best service possible to our guests, and our furry family members that join them. I can assure you that we will only continue moving upward!

8/10 Good

Debra

Stayed 1 night in Feb 2024
Response from Austin on Mar 23, 2024
Debra, thank you for your review! We hope we can make it a 5 on your next visit!

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must while in Eugene.
Absolutely Amazing place. Service and staff is wonderful. Rooms are beautiful, functional and most of all comfortable.
Stayed 1 night in Feb 2024
Response from Kathryn Allen on Feb 13, 2024
Hello Megan, Thank you for your lovely comments. We look forward to seeing you again very soon!

10/10 Excellent

Peter, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Austin on Feb 8, 2024
Peter! Thank you for your 5! We are glad to hear you enjoyed your stay

10/10 Excellent

Louise

Travelled with family
The personnel were so friendly and helpful!
Stayed 1 night in Feb 2024
Response from William on Feb 7, 2024
Louise,I am glad you found our team friendly and helpful! We look forward to welcoming you back!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from William on Feb 6, 2024
Jennifer,Thank you for the 10/10 review! We look forward to welcoming you back!

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Bring your noise canceling headphones. Ear plugs are not enough.
Stayed 1 night in Feb 2024
Response from William on Feb 4, 2024
Andrew,I am sorry to hear you had a noisy stay. Thank you for choosing The Gordon Hotel!

10/10 Excellent

Roberta Jo

Stayed 2 nights in Jan 2024
Response from Austin on Mar 23, 2024
Roberta Jo! Thank you for your 5!