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Reviews of Comfort Suites

2.5 out of 5
Comfort Suites
12 Paul Lee Pkwy, Eufaula, AL

Reviews

7.8

Good

Rating 10 - Excellent. 125 out of 295 reviews" "
Rating 8 - Good. 79 out of 295 reviews" "
Rating 6 - Okay. 43 out of 295 reviews" "
Rating 4 - Poor. 24 out of 295 reviews" "
Rating 2 - Terrible. 24 out of 295 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tory

Stayed 6 nights in Apr 2024

10/10 Excellent

Aspen

Travelled with family
Liked: Cleanliness, staff & service
Check in process was easy and the staff was friendly. Good location.
Stayed 1 night in Apr 2024

8/10 Good

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities
Outside security light blinked all night. Closed the curtains didn't help, made the inside of the room look like a huge lighting storm was in the area. Pillows on the bed, were half size and should be replaced.
Stayed 1 night in Apr 2024

4/10 Poor

Kimberly m

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We had a nice room previously, but this time, the floor was filthy, and the headboard was dusty. The wall covering was pulling away from the wall in the bathroom. When we got there, their system was down, so she didn't know what to do. She called someone for assistance, and then, we got stuck with a dirty, rundown room.
Stayed 1 night in Apr 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. Clean area nicer room than expected.
Stayed 1 night in Mar 2024

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent
Stayed 1 night in Mar 2024

8/10 Good

Teairra

Stayed 2 nights in Feb 2024

6/10 Okay

Ashley

Liked: Staff & service
Disliked: Cleanliness
I have stayed here before and had a very pleasant stay. However - this time was different. My room, specifically the bathroom, was dirty. Within 5 minutes of arriving I killed 3 roaches, one of which was in the refrigerator. In the bathroom there was dirt piled up behind the toilet and door, someone who previously stayed there had left their nose ring under the sink in plain sight, hair in the shower, urine behind the lid of the toilet, and something grimy on the sink faucet. In the living room area, there was no way it had been vacuumed because there were small pieces of paper and string (I’m guessing) still on the floor. I’m not one who likes to complain, so I decided to just deal with it. On the upside, the staff is very kind and helpful. Location is great. Grounds are kept up nicely.
Stayed 2 nights in Feb 2024

4/10 Poor

Melissa

Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Hyundai, EUFAULA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 6 nights in Feb 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Its not 5 star but I didnt pay 5 star money!!!
I will say the staff was kind and accommodating but the room smelled, the sheets were worn and we had to request new and I killed a roach in the bathroom. i know that when you see one there are hundreds hiding
Stayed 2 nights in Jan 2024

10/10 Excellent

Elta

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

kayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No early check-in a 45.00 charge to check in early.
Stayed 1 night in Jan 2024

8/10 Good

mireya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like the breakfast no many options, same every day
Stayed 6 nights in Dec 2023

4/10 Poor

JOHN, POINCIANA

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property is dated. Ceiling had paint peeling off and property needs an upgrade. Overall I was satisfied because of the price. One major annoyance was only one luggage cart. Most places have several. Someone just kept the single cart so we had to carry all our stuff to the room. The staff was good.
Stayed 1 night in Dec 2023

8/10 Good

Angeleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel for the money
Everything was perfect and our room was amazing.. Only reason I couldn't give it Five Stars is the employees and guests stand right outside the front door smoking..
Stayed 1 night in Dec 2023

4/10 Poor

Rachel

Disliked: Staff & service, property conditions & facilities
Unwelcomed Stay and the missing manager
The hotel was clean and there were no obvious issues but as night fell we realised there was no light in the bathroom, the sink faucet wasn’t attached to the stone and the 8am knock from housekeeping was so frustrating. We were in town on vacation and wanted to do in. When we went for vacation the cleaning lady asked us when we would be checking out. She knocked again at 10 and said she was only waiting on us! We left at 10:30 even though we had till 11am. We felt so unwelcome and that we were a burden. On the desk I brought these complaints up. There was no business cards or ways to make a complaint so the manager was called on the phone. He didn’t respond even one word. I was willing to make the complaint in person and not online but he responded nothing and offered no apology or explanation. Very, very unprofessional.
Stayed 1 night in Dec 2023

8/10 Good

Cynthia

Travelled with family
Liked: Staff & service
Stayed 3 nights in Nov 2023

6/10 Okay

Abby

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The room wasn't bad but it had an smelly odor to it. And the carpet was dirty.
Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Travelled with partner
Quick and efficient check-in, spacious and clean room. No complaints, would stay there again.
Stayed 1 night in Nov 2023

10/10 Excellent

Aime, Louisville

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio,EXCELENTE !!!
Stayed 1 night in Nov 2023

8/10 Good

karen

Liked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

Smith

Business traveller
Disliked: Cleanliness, property conditions & facilities
One Night Was Enough!
The stay was just par. The hotel is neglecting upkeep and cleanliness.The shower/tub was dirty and had mold around the tub and shower wall. TV clarity was poor. It would not be the place we would stay for an extended length of time.
Stayed 1 night in Oct 2023

6/10 Okay

Samantha

Liked: Room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023

2/10 Terrible

Trevaris

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches are everywhere
Stayed 4 nights in Oct 2023

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice room, the best we’ve had in a hotel so far on this trip. Front desk lady could not have been nicer. Very quiet also, that counts big time for us. Would very much want to stay here again!
Stayed 1 night in Oct 2023

6/10 Okay

Neil

Travelled with family
Liked: Staff & service
Weird smell
Stayed 1 night in Sep 2023

8/10 Good

Karen

Stayed 1 night in Sep 2023

10/10 Excellent

K. Linda

Travelled with family
Liked: Amenities, property conditions & facilities
Wonderful property! Very clean! Basic king bed room had additional sitting room with sofa bed and separate tv. Large clean bathroom and very comfortable bed. Helpful pleasant staff! 5 star!
Stayed 1 night in Sep 2023

2/10 Terrible

Donovan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Kwang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than average stay
Over all it was a better stay then expected Probably would stay there again
Stayed 1 night in Sep 2023

10/10 Excellent

Patrick, Orange park

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and neat. Staff was very friendly and helpful
Stayed 3 nights in Sep 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property has been updated and has a wonderful staff. The breakfast area and breakfast were great. Very clean indoor pool. The room was clean, and the bed was very comfortable. Quiet hotel in a very quiet neighborhood/part of town. The only improvement I would make would be to add more lighting to the hallways. This would make this location more inviting and safer for quests.
Stayed 2 nights in Aug 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Cessely

Stayed 2 nights in Aug 2023

2/10 Terrible

Mitchell

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried to leave extensive review but comment field has a character limit so this has to be brief. Desk clearly rude at checkin…barely a word spoken. Room smelled a little moldy…some lights inside the room not working. Shower water BARELY Luke warm, tub had rust looking material showing thru floor. German cockroaches visible several times…small but there. Throw pillow size pillows on bed…not real pillows. Breakfast hot but def nothing worth remembering, limited choices. Computer in lobby not working, needed to print work papers, wireless printing option not functional, msg said “network error” AM desk clerk had me email to him so he could print(which I appreciated) stay away…this place is very subpar for a Comfort suites
Stayed 1 night in Aug 2023

10/10 Excellent

Jamie

Liked: Staff & service, amenities, property conditions & facilities
Accommadating and easy
Stayed 1 night in Aug 2023

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lay over stay while traveling, quite location, very comfortable.
Stayed 1 night in Jul 2023

8/10 Good

Archie

Stayed 2 nights in Jul 2023

6/10 Okay

Robert

Travelled with family
Liked: Staff & service, room comfort
This property is falling fast
The staff was very friendly. The condition and cleanliness has gone down, however, over the last year. We found molded bread in the cabinet of our room, and my aunt's room had a peeling ceiling. This hotel is too new for that. The hot breakfast choices were awful. The cheese omelets were inedible. This is still one of Eufaula's better lodging establishments, but they really need to improve.
Stayed 2 nights in Jul 2023

6/10 Okay

James

Stayed 1 night in Jul 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Terry

Travelled with family, Travelled with partner
Liked: Staff & service
The hotel is in need of some deep cleaning. Our room had what appeared to be a blood stain on the carpet and on the sofa bed.. The bed itself was clean and comfortable. The bathtub needed some attention. It was a comfort suites in Eufala, AL that was more expensive than a night in Sarasota, FL. It seemed to be too pricey for the area and for the condition it was in.
Stayed 1 night in Jul 2023

4/10 Poor

Johnnie

Travelled with family
Disliked: Staff & service, property conditions & facilities
I am not happy because they had to change my room because the toilet overflow didn’t offer me know incentive for the inconvenience and then they say they didn’t have no plumber on hand, because the toilet overflowed in my room, as if it was my fault
Stayed 4 nights in Jul 2023

8/10 Good

Shauna

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Just need a better job of cleaning
It was hot when I walked into room. I found hair in the tub. And I found a chocolate milk bottle and gummy bears under the let out sofa.
Stayed 2 nights in Jul 2023

2/10 Terrible

Lisa

Business traveller
Disliked: Cleanliness, property conditions & facilities
Our room smelled like mold there was mold on the floor by the air conditioner. The air conditioner had leaked and was still leaking. There was water all over the floor underneath the air conditioner. There was no more rooms to move to because the place was completely booked because we were there for a softball tournament. I have never stayed in a comfort suites before and it be bad. I always had great stays. I wasted my money and had to smell, mold the entire night.
Stayed 1 night in Jul 2023

8/10 Good

Gregory

Travelled with partner
Liked: Staff & service, property conditions & facilities
Quite property and it convenient location.
Stayed 2 nights in Jun 2023