Down comforters, pillowtop beds, desk, laptop workspace
Check availability

Reviews of Springhill Suites by Marriott Erie

3 out of 5
Springhill Suites by Marriott Erie
2087 Interchange Rd, Erie, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 555 out of 1005 reviews" "
Rating 8 - Good. 273 out of 1005 reviews" "
Rating 6 - Okay. 103 out of 1005 reviews" "
Rating 4 - Poor. 43 out of 1005 reviews" "
Rating 2 - Terrible. 31 out of 1005 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When they say this property was remodeled it is true and they did a wonderful job on the remodel. . This is conveniently located to I-79, tons of shopping and restaurants and also the Bayfront area which is a beautiful area that I knew was there until I was invited to lunch while in town. The staff is excellent from the time I checked in to the tie I checked out everyone was very polite and professional. The breakfast was very good and fresh with a wide variety of items. Great Job Springhill Suites.
Stayed 3 nights in May 2024

8/10 Good

Chandanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Both individuals were friendly at the front desk. In our first room, the shower wasn’t clean so they switched us to a room on the first floor. I like the first floor because I parked right next to the side door and was able to enter and exit without any problems. Overall, it was a good stay and I will definitely stay there again.
Stayed 1 night in May 2024
Response from Kimmi on May 13, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!!! Love the 12:00 check out time
Stayed 1 night in May 2024
Response from Kimmi on May 13, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff. Will stay again if ever visiting erie
Stayed 3 nights in May 2024
Response from Kimmi on May 7, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Cornelia, Scottsdale

Liked: Staff & service
Overall a great stay, however the most annoying thing is how the sheets that are supposed to be under and on top of the comforter seem smaller that the comforter itself. I don't understand why hotels in the US are using this system with 2 individual sheets for the comforter instead of using a duvet cover that could be more easily put on and removed, washed and more hygienic as you wouldn't end up covering yourself with a comforter that doesn't get washed after each guest. No hotel that is using this idiotic system will get 5 star reviews from me.
Stayed 2 nights in Apr 2024
Response from Kimmi on May 7, 2024
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. We hope to welcome you again soon.

10/10 Excellent

Laren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean the room was perfect for the four of us, the night we went there were a ton of kids so the pool area was a bit over crowded and very rowdy but other than that it was an enjoyable stay.
Stayed 1 night in Apr 2024
Response from Kimmi on May 3, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean hotel, large rooms, great continental breakfast, we will be going back.
Stayed 2 nights in Apr 2024
Response from Kimmi on May 3, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Dione

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel entrance is nice and well kept. The pull out bed was not very comfortable, it was a flat mattress and the bedding was not comparable to what was on the other 2 beds which were very comfortable. The blanket for the pull out was like sand paper. The shower is lacking proper upkeep, the shower head needs to be changed or at least soaked in vinegar. The breakfast was nice I was expecting continental but was pleasantly surprised with the many tasty options.
Stayed 1 night in Apr 2024
Response from KImmi on Apr 16, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kimmi on Apr 14, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Allan

Travelled with group
Disliked: Amenities, property conditions & facilities
the tv didnt work and we were supposed to recieve a discount instead we were charged an inflated price
Stayed 1 night in Apr 2024
Response from Kimmi on Apr 12, 2024
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future.

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, property conditions & facilities
We were pleasantly surprised how clean the room was and staff was very helpful
Stayed 1 night in Apr 2024
Response from Kim on Apr 9, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an overwhelming pot smell through the vents into our bathroom in the morning. We could also hear people talking. That said, I'd come back. Staff was really nice
Stayed 1 night in Apr 2024
Response from Kim on Apr 9, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Parker

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Has an indoor pool for the kids!
Stayed 2 nights in Mar 2024
Response from Kimmi on Apr 4, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was phenomenal; The only thing is that when you have children in your room, they run and make a lot of noise and it doesn't allow you to rest. It would be very great if when people with children go to stay, they are guided so as not to run around the room. Thank you.
Stayed 2 nights in Mar 2024
Response from Kimmi on Apr 2, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Mike

Stayed 1 night in Mar 2024
Response from Kimmi on May 3, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Mar 2024
Response from Kimmi on Apr 1, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

10/10 Excellent

Andrew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a family members birthday away from home. The staff allowed us to utilize the common area to have a small gathering to celebrate.
Stayed 1 night in Mar 2024
Response from Kimmi on Apr 1, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk clerk was great and filled with info.
Stayed 1 night in Mar 2024
Response from Kimmi on Apr 1, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Lorraine

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon entering hotel noticed a nice clean fragrance..great checkin. Room had great layout, nice finishes, and relaxing. Loved that our child (dog) was allowed to be a guest.
Stayed 1 night in Mar 2024
Response from Kim on Mar 28, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Lots of fun activities nearby. Very clean. Courteous staff. We can’t wait to stay here again!
Stayed 2 nights in Mar 2024
Response from Kim on Mar 28, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 3 nights in Mar 2024
Response from Kim on Mar 28, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Bradley

Stayed 3 nights in Mar 2024
Response from Kimmi on Apr 12, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Kimmi on Mar 19, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Tina

Travelled with family
Liked: Cleanliness
Disliked: Amenities
could not check in as there systems were down, one elevator was not working and the other one was very shaky. Got to our room and the bed skirt was half off the bed only some of the lights were working. Went to the pool and it was freezing, pool heater was broke. Not too sure if I would stay here again. I have stayed here several times before and was happy, that is why I booked it again this time. I have also stayed at other hotels in this area and I believe I will go back to them. So unfortunate!
Stayed 3 nights in Mar 2024
Response from Kimmi on Mar 19, 2024
Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the SpringHill Suites Erie, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

10/10 Excellent

Priscilla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff great location.
Stayed 1 night in Mar 2024
Response from Kimmi on Mar 15, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities
The breakfast was not very good. One of the elevators was broke and the other one was having issues. Staff and property are very nice.
Stayed 1 night in Mar 2024
Response from Kimmi on Mar 12, 2024
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us

10/10 Excellent

Lisa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely wonderful. 10/10 stars. Definitely will be booking again in the near future.
Stayed 2 nights in Mar 2024
Response from Kimmi on Mar 8, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Maria, Toronto

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
rooms did not seem to have been cleaned very well or at all. once of our two rooms has mold in the shower and did not appear to have been cleaned recently.
Stayed 1 night in Feb 2024
Response from Kimmi on Mar 5, 2024
Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the SpringHill Suites Erie, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. We hope to welcome you again soon.

6/10 Okay

terry

Travelled with group
Liked: Staff & service
Our room had some minor issues. The curtain was coming off the track. The bathroom ceiling had rust spots all over it and I even saw "hair" on the ceiling. The coffee pot had to be "played" with several times to get it to work. Our friends in the next room had no kleenex in the holder and no shampoo/conditioner in the bathroom. The holder was broken off the wall. It was ok otherwise, could use some TLC
Stayed 1 night in Mar 2024
Response from Kimmi on Mar 5, 2024
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. We hope to welcome you again soon.

6/10 Okay

James

Travelled with family and small children
Liked: Cleanliness
We have stayed at this hotel a few times in the past and were pleased with our stay. This time, I can not say the same. We paid for a room and had a toilet not working. We told the front desk twice and Sunday morning were told we had to wait until 9am for the maintenance man to come. Why weren’t we given a different room? Why wasn’t this made right? We still paid full price for a room with a non working toilet. This is unacceptable. And the elevators were not working. No big deal, but found that to be a concern too.
Stayed 1 night in Mar 2024
Response from Kimmi on Mar 5, 2024
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. Once again, thank you for taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Alyson

Stayed 1 night in Feb 2024
Response from Kimmi on Mar 26, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and close to everything
Stayed 3 nights in Dec 2023
Response from Kim on Feb 16, 2024
Thank you for staying at the SpringHill Suites Erie

10/10 Excellent

Sara

Travelled with family
Stayed 2 nights in Feb 2024
Response from Kim on Feb 14, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Good breakfast that’s well stocked even if busy. Our first night was very noisy. There was hours of heavy footsteps. The ceiling was also creaking with all of their movements. This happened in the evening and morning. I checked with the front desk and they told me the room above did check out. We didn’t have a noise problem the next two nights. All of your staff was so friendly & polite. This us our second stay there and we will return.
Stayed 3 nights in Feb 2024
Response from Kimmi on Feb 6, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again for sure
Stayed 1 night in Jan 2024
Response from Kimmi on Feb 6, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We hope to welcome you again soon.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
was great experience, we stay in erie alot for cheer, will be staying at this hotel again!!
Stayed 2 nights in Jan 2024
Response from Kim on Jan 22, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sink draining was really slow. TV remote was horrible but the staff were very polite.
Stayed 1 night in Jan 2024
Response from Kim on Jan 8, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Kristen Lyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kim on Jan 8, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Alyssia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good just wish the tv had more options to watch more apps like STARZ or showtime
Stayed 2 nights in Dec 2023
Response from Kim on Jan 3, 2024
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kim on Jan 3, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great get-away with wife. Room was clean, staff very helpful and definitely would come back again.
Stayed 1 night in Dec 2023
Response from Kim on Jan 3, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Iftin, Buffalo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First ever review. This was a top notch hotel for me and my kids. We were in the area for splash lagoon. This was easy booking, clean rooms, 24hr laundry, pool open, and wonderful breakfast to top it off. I would stay here again, and again. Thank you
Stayed 1 night in Dec 2023
Response from Kim on Jan 3, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Yun Liang

Stayed 2 nights in Dec 2023
Response from Kim on Jan 3, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Doug

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility with spacious dining area
Stayed 1 night in Dec 2023
Response from Kim on Jan 3, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lamar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kimmi on Feb 6, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We hope to welcome you again soon.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kim on Dec 27, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023
Response from Kim on Dec 27, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Allison

Stayed 2 nights in Dec 2023
Response from Kim on Dec 18, 2023
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future.

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at this hotel and we will ALWAYS come back. It was such a great stay and the breakfast was awesome. Very clean. We found our new hotel when we visit Erie!
Response from Kim on Feb 14, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay at the SpringHill Suites Erie.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Kathryn

Travelled with group
Liked: Cleanliness, staff & service
Depends on the room
The hotel was nice and in a decent location. Rooms were large and breakfast was good. Beds weren’t the greatest as in felt like my upper body was sinking in so that my feet were in the air. Also, my friends room had ample space around both beds plus two closets while ours only had one closet and the one bed was basically ontop of the heater.. we book the exact same rooms. Overall it was a decent stay and we enjoyed our time.
Stayed 2 nights in Nov 2023
Response from Kim on Dec 6, 2023
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the SpringHill Suites Erie.