Lobby

Reviews of Hilton Garden Inn Halifax Airport

3 out of 5
Hilton Garden Inn Halifax Airport
200 Pratt & Whitney Dr, Goffs, NS

Reviews

7.8

Good

Rating 10 - Excellent. 400 out of 1008 reviews" "
Rating 8 - Good. 311 out of 1008 reviews" "
Rating 6 - Okay. 134 out of 1008 reviews" "
Rating 4 - Poor. 91 out of 1008 reviews" "
Rating 2 - Terrible. 72 out of 1008 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in May 2024
Response from AAGAM on May 9, 2024
Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that you enjoyed your stay at our hotel. It was our pleasure to have you as our guest, and we're delighted that you found our hotel to your liking. We continuously strive to provide our guests with a memorable and comfortable stay, and your feedback is a great motivator for us.We look forward to welcoming you back to our hotel in the future. If you have any more feedback or suggestions for us, please don't hesitate to reach out. Your input helps us improve and create even better experiences for our guests.Have a wonderful day!

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for limited Parking.
Stayed 1 night in May 2024
Response from yash on May 8, 2024
We're thrilled to hear that overall you had a great experience during your stay with us! Thank you for your positive feedback. We understand that limited parking can be frustrating, and we apologize for any inconvenience it caused you. Your satisfaction is important to us, and we'll certainly take your comments into consideration as we continue to improve our amenities and services. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your understanding and hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Service in dining room was not good, rude and dismissive
Stayed 1 night in May 2024
Response from yash on May 8, 2024
We're deeply sorry to hear about your disappointing experience with the service in our dining room. Providing courteous and attentive service is paramount to us, and it's disheartening to learn that we fell short of meeting your expectations. Please accept our sincere apologies for any rudeness or dismissiveness you encountered. Your feedback is invaluable, and we take it seriously as we continuously strive to improve. We'll address this issue with our team to ensure that such incidents are not repeated in the future. If there's anything else we can do to make amends or if you'd like to discuss your experience further, please don't hesitate to reach out. We truly appreciate your feedback and hope to have the opportunity to restore your faith in our service on your next visit.

8/10 Good

Raelee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick convenient
Stayed 1 night in May 2024
Response from yash on May 8, 2024
We're glad to hear that you found your stay quick and convenient! Providing efficient service and a hassle-free experience is important to us. If there's anything we can do to further enhance your convenience during future stays, please let us know. We appreciate your feedback and look forward to welcoming you back for another seamless visit!

10/10 Excellent

Barrett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place!
Stayed 1 night in May 2024
Response from yash on May 8, 2024
We're thrilled to hear that you enjoyed your time with us! Thank you for your kind words. We strive to create a great experience for all our guests, and we're delighted that we succeeded during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from AAGAM on May 10, 2024
Thank you so much for taking the time to share your positive feedback with us! It was our pleasure to have you as our guest, and we're delighted that you found our hotel to your liking. We continuously strive to provide our guests with a memorable and comfortable stay, and your feedback is a great motivator for us.We look forward to welcoming you back to our hotel in the future. If you have any more feedback or suggestions for us, please don't hesitate to reach out. Your input helps us improve and create even better experiences for our guests.Have a wonderful day!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff did not know how to program key card and had to walk us to our room
Stayed 1 night in Apr 2024
Response from yash on May 8, 2024
We apologize for the inconvenience you experienced with the key card during your stay. It's unfortunate that there were technical issues with our key machine, but we're glad to hear that our staff was able to assist you promptly by walking you to your room. Your comfort and convenience are important to us, and we appreciate your understanding. We'll address the technical issues to ensure a smoother experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless stay.

10/10 Excellent

TIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very nice stay
Stayed 1 night in May 2024
Response from yash on May 8, 2024
We're thrilled to hear that you had a very nice stay with us! Your satisfaction is our top priority, and we're delighted that you enjoyed your time with us. If there's anything specific that made your stay special or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Delicious food and excellent service in the dining room.
Stayed 1 night in May 2024
Response from AAGAM on May 3, 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. It was our pleasure to have you as our guest, and we're delighted that you found our hotel's restaurant to your liking. We continuously strive to provide our guests with a memorable and comfortable stay, and your feedback is a great motivator for us.We look forward to welcoming you back to our hotel in the future. If you have any more feedback or suggestions for us, please don't hesitate to reach out. Your input helps us improve and create even better experiences for our guests.Have a wonderful day!

8/10 Good

Jennifer

Travelled with family
Liked: Amenities, property conditions & facilities
It is clean and new…but mattress was lumpy and pool was cold…expected more from Hilton..
Stayed 1 night in Apr 2024
Response from AAGAM on May 3, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely appreciate your input, as it helps us identify areas for improvement and enhance the overall guest experience. We are truly sorry to hear that your stay did not meet your expectations. Your experience does not reflect the high standard of service we aim to provide to all our guests. Please accept our sincere apologies for any inconvenience or disappointment you may have experienced.We have carefully reviewed your comments and will take appropriate steps to address the issues you raised. We genuinely hope to have the pleasure of welcoming you back as our guest soon. Please let us know all the shortcomings in your stay so that we can make your next stay better with us.Have a wonderful day!

10/10 Excellent

subin

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from AAGAM on May 3, 2024
Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that you enjoyed your stay at our hotel. It was our pleasure to have you as our guest, and we're delighted that you found our hotel to your liking. We continuously strive to provide our guests with a memorable and comfortable stay, and your feedback is a great motivator for us.We look forward to welcoming you back to our hotel in the future. If you have any more feedback or suggestions for us, please don't hesitate to reach out. Your input helps us improve and create even better experiences for our guests.Have a wonderful day!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from AAGAM on May 3, 2024
Thank you so much for taking the time to share 5/5 rating with us! We are thrilled to hear that you enjoyed your stay at our hotel. It was our pleasure to have you as our guest, and we're delighted that you found our hotel to your liking. We continuously strive to provide our guests with a memorable and comfortable stay, and your feedback is a great motivator for us.We look forward to welcoming you back to our hotel in the future. If you have any more feedback or suggestions for us, please don't hesitate to reach out. Your input helps us improve and create even better experiences for our guests.Have a wonderful day!

4/10 Poor

Morgan

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from AAGAM on May 3, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely appreciate your input, as it helps us identify areas for improvement and enhance the overall guest experience. We are truly sorry to hear that your stay did not meet your expectations. Your experience does not reflect the high standard of service we aim to provide to all our guests. Please accept our sincere apologies for any inconvenience or disappointment you may have experienced.We genuinely hope to have the pleasure of welcoming you back as our guest soon. Please let us know all the shortcomings in your stay so that we can make your next stay better with us.Have a wonderful day!

6/10 Okay

Terrance

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from AAGAM on May 3, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely appreciate your input, as it helps us identify areas for improvement and enhance the overall guest experience. We are truly sorry to hear that your stay did not meet your expectations. Your feedback does not reflect the high standard of service we aim to provide to all our guests. Please accept our sincere apologies for any inconvenience or disappointment you may have experienced.We genuinely hope to have the pleasure of welcoming you back as our guest soon. Please let us know all the shortcomings in your stay so that we can make your next stay better with us.Have a wonderful day!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great, and had plug ins and usb ports by each bed, which is very convenient. The beds were very comfortable.
Stayed 1 night in Apr 2024
Response from AAGAM on May 3, 2024
Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that you enjoyed your stay at our hotel. It was our pleasure to have you as our guest, and we're delighted that you found our hotel's room to your liking. We continuously strive to provide our guests with a memorable and comfortable stay, and your feedback is a great motivator for us.We look forward to welcoming you back to our hotel in the future. If you have any more feedback or suggestions for us, please don't hesitate to reach out. Your input helps us improve and create even better experiences for our guests.Have a wonderful day!

10/10 Excellent

Linda

Travelled with partner
Convenient location to the airport after 23 hours of travel . We were able to have an early check in. The Cannery restaurant offered a varied menu selection and wine list. They also provide a take out service. Unfortunately it is not possible to take a bottle of wine up to your room. Perhaps related to the type of license .Great staff
Stayed 1 night in Apr 2024
Response from AAGAM on May 3, 2024
Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that you enjoyed your stay at our hotel. It was our pleasure to have you as our guest, and we're delighted that you found our hotel's location, restaurant and staff to your liking. We continuously strive to provide our guests with a memorable and comfortable stay, and your feedback is a great motivator for us.We look forward to welcoming you back to our hotel in the future. If you have any more feedback or suggestions for us, please don't hesitate to reach out. Your input helps us improve and create even better experiences for our guests.Have a wonderful day!

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Four stars
Stayed 1 night in Apr 2024
Response from AAGAM on May 3, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We will genuinely appreciate your input, as it helps us identify areas for improvement and enhance the overall guest experience. Your feedback does not reflect the high standard of service we aim to provide to all our guests. Please accept our sincere apologies for any inconvenience or disappointment you may have experienced.We genuinely hope to have the pleasure of welcoming you back as our guest soon. Please let us know all the shortcomings in your stay so that we can make your next stay better with us.Have a wonderful day!

8/10 Good

Janet

Liked: Staff & service, amenities, property conditions & facilities
I could not find a handicap parking place so the staff parked my car for me
Stayed 1 night in Apr 2024
Response from yash on May 8, 2024
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced in finding a handicap parking place during your stay. We're glad our staff could assist you by parking your car. Your comfort and convenience are important to us, and we appreciate your understanding. We'll take note of your feedback and work to ensure better accessibility for all our guests in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024
Response from AAGAM on Apr 22, 2024
Thank you so much for taking the time to share your positive experience with us! It was our pleasure to have you as our guest, and we're delighted that you found our hotel's location to your liking. We continuously strive to provide our guests with a memorable and comfortable stay, and your feedback is a great motivator for us.We look forward to welcoming you back to our hotel in the future. If you have any more feedback or suggestions for us, please don't hesitate to reach out. Your input helps us improve and create even better experiences for our guests.Have a wonderful day!

10/10 Excellent

Neil Douglas

Stayed 1 night in Apr 2024

8/10 Good

Blake

Travelled with partner
Liked: Amenities
The weekly parking and shuttle service
Stayed 1 night in Apr 2024
Response from AAGAM on Apr 21, 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. It was our pleasure to have you as our guest, and we're delighted that you found our hotel 's weekly parking and shuttle service to your liking. We continuously strive to provide our guests with a memorable and comfortable stay, and your feedback is a great motivator for us.We look forward to welcoming you back to our hotel in the future. If you have any more feedback or suggestions for us, please don't hesitate to reach out. Your input helps us improve and create even better experiences for our guests.Have a wonderful day!

6/10 Okay

John

Travelled with partner
No
Stayed 1 night in Apr 2024
Response from AJ on Apr 18, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. Please accept our sincere apologies for any inconvenience or disappointment you may have experienced.We genuinely hope to have the pleasure of welcoming you back as our guest soon. Please let us know all the shortcomings in your stay so that we can make your next stay better with us.Have a wonderful day!

10/10 Excellent

Jules

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service to airport was great
Stayed 1 night in Apr 2024
Response from AJ on Apr 18, 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. It was our pleasure to have you as our guest, and we're delighted that you found our hotel's shuttle service to your liking. We continuously strive to provide our guests with a memorable and comfortable stay, and your feedback is a great motivator for us.We look forward to welcoming you back to our hotel in the future. If you have any more feedback or suggestions for us, please don't hesitate to reach out. Your input helps us improve and create even better experiences for our guests.Have a wonderful day!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AJ on Apr 18, 2024
Thank you so much for taking the time to share your positive experience with us! It was our pleasure to have you as our guest, and we're delighted that you found our hotel to your liking. We continuously strive to provide our guests with a memorable and comfortable stay, and your feedback is a great motivator for us.We look forward to welcoming you back to our hotel in the future. If you have any more feedback or suggestions for us, please don't hesitate to reach out. Your input helps us improve and create even better experiences for our guests.Have a wonderful day!

6/10 Okay

Jeffrey

Travelled with group
Liked: Staff & service
nothing
Stayed 1 night in Apr 2024
Response from AJ on Apr 18, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely appreciate your input, as it helps us identify areas for improvement and enhance the overall guest experience. Your experience does not reflect the high standard of service we aim to provide to all our guests. Please accept our sincere apologies for any inconvenience or disappointment you may have experienced.We genuinely hope to have the pleasure of welcoming you back as our guest soon.Please let us know all the shortcomings in your stay so that we can make your next stay better with us.Have a wonderful day!

8/10 Good

Debbie, Port Hope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2024
Response from AJ on Apr 18, 2024
Thank you so much for taking the time to share your positive experience with us! It was our pleasure to have you as our guest, and we're delighted that you found our hotel staff to your liking. We continuously strive to provide our guests with a memorable and comfortable stay, and your feedback is a great motivator for us.We look forward to welcoming you back to our hotel in the future. If you have any more feedback or suggestions for us, please don't hesitate to reach out. Your input helps us improve and create even better experiences for our guests.Have a wonderful day!

4/10 Poor

randy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff lacked friendliness
Stayed 1 night in Apr 2024
Response from AJ on Apr 9, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely appreciate your input, as it helps us identify areas for improvement and enhance the overall guest experience. We are truly sorry to hear that your stay did not meet your expectations. Your experience does not reflect the high standard of service we aim to provide to all our guests. Please accept our sincere apologies for any inconvenience or disappointment you may have experienced.We have reviewed your comment about our staff and will take appropriate steps to address the issue you raised. We genuinely hope to have the pleasure of welcoming you back as our guest soon.Have a wonderful day!Please let us know all the shortcomings in your stay so that we can make your next stay better with us.

10/10 Excellent

Lois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2024
Response from AAGAM on Apr 2, 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. It was our pleasure to have you as our guest, and we're delighted that you found our hotel to your liking. We continuously strive to provide our guests with a memorable and comfortable stay, and your feedback is a great motivator for us.We look forward to welcoming you back to our hotel in the future. If you have any more feedback or suggestions for us, please don't hesitate to reach out. Your input helps us improve and create even better experiences for our guests.Have a wonderful day!

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from AAGAM on Apr 20, 2024
Thank you so much for taking the time to share your positive experience with us! We continuously strive to provide our guests with a memorable and comfortable stay, and your rating is a great motivator for us.We look forward to welcoming you back to our hotel in the future. If you have any more feedback or suggestions for us, please don't hesitate to reach out. Your input helps us improve and create even better experiences for our guests.Have a wonderful day!

8/10 Good

Rick

Checked in at 6:00 pm our hall had plates of partially eaten food at a few doors, all still there at 7 am. many of the tables in the lobby restaurant / bar still had empty beer bottles and plates of food from the night before.
Stayed 1 night in Mar 2024
Response from AAGAM on Apr 2, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely appreciate your input, as it helps us identify areas for improvement and enhance the overall guest experience. We are truly sorry to hear that your stay did not meet your expectations.We have carefully reviewed your comments and will take appropriate steps to address the issues you raised. We genuinely hope to have the pleasure of welcoming you back as our guest soon.Have a wonderful day!

10/10 Excellent

Candaci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from the moment you walk in. The restaurant staff was incredible and the whipped feta bruschetta is to die for! Just Wow.
Stayed 1 night in Mar 2024
Response from AAGAM on Apr 2, 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. It was our pleasure to have you as our guest, and we're delighted that you found our hotel to your liking. We continuously strive to provide our guests with a memorable and comfortable stay, and your feedback is a great motivator for us.We look forward to welcoming you back to our hotel in the future. If you have any more feedback or suggestions for us, please don't hesitate to reach out. Your input helps us improve and create even better experiences for our guests.Have a wonderful day!

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for airport comute
Stayed 1 night in Mar 2024
Response from yash on Mar 25, 2024
Dear [Guest],Thank you for sharing your positive feedback about your recent stay at the Hilton Garden Inn. We're thrilled to hear that you found our hotel to be a great place to stay, particularly for airport commuting.Ensuring convenience for our guests, especially those traveling to and from the airport, is one of our top priorities. We're delighted that our location met your needs and provided you with a comfortable and convenient experience.We truly appreciate your kind words and your decision to stay with us. We look forward to welcoming you back for another excellent stay in the future.Warm regards,Yash

6/10 Okay

Lyric

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from yash on Mar 25, 2024
Thank you for taking the time to share your feedback regarding your recent stay at the Hilton Garden Inn. We appreciate your honesty and value your input as it helps us identify areas where we can improve.While we're glad to see that your experience was generally positive, we also understand that there may have been aspects of your stay that did not meet your expectations. Your satisfaction is important to us, and we would love to hear more about your experience so we can address any concerns you may have had.Please feel free to reach out to us directly to provide more detailed feedback or to discuss any specific issues you encountered during your stay. We are committed to continuously improving the guest experience, and your feedback is invaluable in helping us achieve that goal.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,yash

10/10 Excellent

Rachelle, Shediac

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from yash on Mar 25, 2024
Thank you so much for your outstanding rating and positive feedback following your recent stay at the Hilton Garden Inn. We are thrilled to hear that you had a fantastic experience with us!Your satisfaction is our utmost priority, and we are delighted that we were able to meet and exceed your expectations during your time with us. It's always rewarding to receive such glowing feedback from our guests.We truly appreciate your kind words and your decision to share your positive experience. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,Yash

8/10 Good

Ali Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from yash on Mar 25, 2024
Thank you for taking the time to provide feedback on your recent stay at the Hilton Garden Inn. We appreciate your honesty and value your input as it helps us improve our services for future guests.While we're glad to see that your overall experience was positive, we also recognize that there may have been areas where we could have improved to earn a higher rating. If there are specific aspects of your stay that you feel we could have done better, we would love to hear from you.Your satisfaction is important to us, and we are committed to continuously enhancing the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a flawless stay.Warm regards,

2/10 Terrible

joseph

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from yash on Mar 25, 2024
We're deeply sorry to learn that your recent experience at our hotel did not meet your expectations. Your satisfaction is our utmost priority, and we regret any disappointment or inconvenience you may have encountered during your stay.We value your feedback immensely and would appreciate the opportunity to understand more about your specific concerns so that we can address them promptly and prevent similar issues from occurring in the future. Your experience does not reflect the high standards of service we aim to provide, and we take your feedback very seriously.Please reach out to us directly so that we can discuss your concerns further and work towards resolving any outstanding issues. We are committed to ensuring that every guest has a comfortable and enjoyable stay, and we sincerely apologize for falling short in your case.Thank you for bringing these matters to our attention. We hope to have the chance to regain your trust and welcome you back for a much-improved experience in the future.Warm regards,Yash

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The price to stay there is very high. i don’t like how the rate changes depending on the day of the week. Also when i checked in i was not made aware of the extra parking costs involved for long term stays.
Stayed 1 night in Mar 2024
Response from yash on Mar 25, 2024
Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or frustration caused by the fluctuating rates and lack of communication regarding parking costs.We understand that pricing consistency and transparency are important factors for our guests, and we regret that we did not meet your expectations in this regard. Your feedback will be shared with our management team for review and improvement.Regarding the parking costs, we apologize for any oversight in not informing you of this at check-in. We strive to be transparent about any additional fees associated with long-term stays, and we regret any inconvenience this may have caused you.Your feedback is invaluable to us as we continuously strive to improve our services and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.If there is anything further we can assist you with or if you have any additional concerns, please do not hesitate to contact us directly.Warm regards,Yash

10/10 Excellent

geralyn, millville

Stayed 1 night in Mar 2024
Response from yash on Mar 25, 2024
Thank you so much for your outstanding rating and positive feedback following your recent stay at the Hilton Garden Inn. We are thrilled to hear that you had a fantastic experience with us!Your satisfaction is our utmost priority, and we are delighted that we were able to meet and exceed your expectations during your time with us. It's always rewarding to receive such glowing feedback from our guests.We truly appreciate your kind words and your decision to share your positive experience. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,Yash

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport, easy access to the main highway. Always stay here when i travel for business. Restaurant on site is great, good food & service.
Stayed 2 nights in Mar 2024
Response from yash on Mar 25, 2024
Thank you for your continued loyalty and for sharing your positive experience with us. We're delighted to hear that our convenient location near the airport and easy access to the main highway have been beneficial for your business travels.It's fantastic to know that you consistently choose to stay with us and that our on-site restaurant has met your expectations with its great food and service. We strive to provide a comfortable and convenient experience for all our guests, and we're thrilled that we have been able to do so for you.We appreciate your kind words and look forward to welcoming you back for another excellent stay during your future business travels.Warm regards,Yash (Guest Service Lead)

8/10 Good

Roy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good and met my expectations
Stayed 2 nights in Mar 2024
Response from yash on Mar 25, 2024
Thank you for sharing your positive feedback about your recent stay with us at the Hilton Garden Inn. We are delighted to hear that everything met your expectations and that you had a pleasant experience during your time with us.Ensuring our guests' satisfaction is our top priority, and we're thrilled that we were able to provide you with a comfortable and enjoyable stay. Your kind words are greatly appreciated and will be shared with our team.We hope to have the opportunity to welcome you back for another excellent stay in the future. If there is anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Yash

10/10 Excellent

Glen

Liked: Cleanliness, amenities, property conditions & facilities
Quite, convenient location , clean, friendly staff
Stayed 1 night in Mar 2024
Response from yash on Mar 25, 2024
Thank you for choosing to stay at the Hilton Garden Inn and for taking the time to share your feedback with us. We are thrilled to hear that you found our hotel to be quiet, conveniently located, clean, and that you experienced friendly service from our staff.Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we are delighted that we were able to meet your expectations in these areas. Your kind words will be shared with our team, as they serve as motivation to continue providing excellent service.We truly appreciate your feedback and your decision to stay with us. We look forward to welcoming you back for another pleasant stay in the future.Warm regards,Yash

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 1 night in Mar 2024
Response from yash on Mar 25, 2024
Thank you for taking the time to share your positive feedback regarding our staff. We are thrilled to hear that you found them helpful during your stay.Providing excellent service is at the core of what we do, and we are delighted that our staff exceeded your expectations. Your kind words will be shared with our team, as they serve as a great source of motivation to continue delivering exceptional service to all our guests.We appreciate your recognition of our efforts and look forward to welcoming you back for another pleasant stay in the future.Warm regards,Yash(Guest Service Lead)

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from yash on Mar 25, 2024
Thank you so much for your outstanding rating and positive feedback following your recent stay at the Hilton Garden Inn. We are thrilled to hear that you had a fantastic experience with us!Your satisfaction is our utmost priority, and we are delighted that we were able to meet and exceed your expectations during your time with us. It's always rewarding to receive such glowing feedback from our guests.We truly appreciate your kind words and your decision to share your positive experience. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,Yash

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from yash on Mar 25, 2024
Thank you so much for your outstanding rating and positive feedback following your recent stay at the Hilton Garden Inn. We are thrilled to hear that you had a fantastic experience with us!Your satisfaction is our utmost priority, and we are delighted that we were able to meet and exceed your expectations during your time with us. It's always rewarding to receive such glowing feedback from our guests.We truly appreciate your kind words and your decision to share your positive experience. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,Yash

4/10 Poor

Victoria

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pool was freezing, staff was on their phone when we arrived. Humming noise all night
Stayed 1 night in Mar 2024
Response from yash on Mar 25, 2024
Thank you for bringing your recent experience to our attention. We sincerely apologize for the issues you encountered during your stay.Firstly, we regret that the pool temperature did not meet your expectations and caused discomfort. Your feedback will be shared with our maintenance team to ensure that the pool temperature is regulated appropriately for our guests' comfort.Additionally, we apologize for any lapse in our service standards upon your arrival. Our team is expected to provide attentive and welcoming service at all times, and it is disappointing to hear that this was not the case during your check-in. We will address this with our staff to ensure that all guests are greeted warmly and promptly upon arrival.Regarding the humming noise that disturbed your night, we understand the importance of a peaceful environment for a good night's rest. We will investigate the source of the noise and take corrective measures to prevent it from recurring.Your feedback is invaluable to us as we continually strive to improve our guest experience. We hope you will give us another opportunity to exceed your expectations during a future stay.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Fast and easy check in
Stayed 1 night in Mar 2024
Response from yash on Mar 25, 2024
Thank you for highlighting the efficiency of our check-in process during your recent stay with us. We're thrilled to hear that you found it fast and easy.Ensuring a smooth and seamless check-in experience is a priority for us, and we're delighted that we were able to meet your expectations in this regard. Your satisfaction is important to us, and we're glad that we could start your stay off on the right foot.We look forward to welcoming you back for another hassle-free experience in the future.Warm regards,Yash (Guest Service Lead)

6/10 Okay

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfy
Stayed 1 night in Mar 2024
Response from yash on Mar 8, 2024
Thank you for taking the time to share your feedback about your recent stay. We're delighted to hear that you found the bed comfy! Providing a comfortable and restful experience is one of our top priorities, and we're thrilled that we were able to meet your expectations in this regard.If there's anything else you'd like to share or if you have additional feedback, please feel free to let us know. We appreciate your positive comments and hope to welcome you back for another comfortable stay in the future.Thank you for choosing to stay with us.Best regards,Hilton Garden Inn

8/10 Good

jason

Stayed 1 night in Mar 2024
Response from AJ on Apr 2, 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. It was our pleasure to have you as our guest, and we're delighted that you found our hotel to your liking. We continuously strive to provide our guests with a memorable and comfortable stay, and your feedback is a great motivator for us.We look forward to welcoming you back to our hotel in the future. If you have any more feedback or suggestions for us, please don't hesitate to reach out. Your input helps us improve and create even better experiences for our guests.Have a wonderful day!

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from yash on Mar 8, 2024
Thank you so much for your fantastic 5/5 review! We are absolutely thrilled to learn that you had such a positive experience during your stay with us.It's our utmost priority to ensure our guests have a memorable and enjoyable time, and your perfect score is a true testament to our efforts. We're delighted to have met and even exceeded your expectations.If there's anything specific that stood out to you or if you have any additional feedback, we'd love to hear it. Your insights are valuable as we continually strive to provide exceptional service.We sincerely appreciate your choosing to stay with us, and we look forward to welcoming you back for another outstanding experience in the future.Warm regards,Hilton Garden Inn