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Reviews of Prospector Hotel and Casino

3.5 out of 5
Prospector Hotel and Casino
1501 East Aultman Street, Ely, NV

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1308 out of 1696 reviews" "
Rating 8 - Good. 307 out of 1696 reviews" "
Rating 6 - Okay. 54 out of 1696 reviews" "
Rating 4 - Poor. 15 out of 1696 reviews" "
Rating 2 - Terrible. 12 out of 1696 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Clean room. Friendly front desk staffi.
Stayed 2 nights in May 2024

10/10 Excellent

Daniel Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was laid out nicely.
Stayed 1 night in May 2024

10/10 Excellent

david

great hotel/ casino
Stayed 1 night in May 2024

10/10 Excellent

Bobbi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Arnoldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 1 night in May 2024
Response from Management on May 10, 2024
Dear Arnoldo,All of us with the Prospector Team appreciate your kind words about our Hotel and for giving us Expedia's Top Rating of 5 out of 5! We LOVE you had a "Great Stay" and hope to see you back for another Memorable Stay. Safe Travels and wishing you SWEET DREAMS!

6/10 Okay

John

Travelled with family
I would have rated conditions, cleanliness and overall condition higher but for the extremely heavy cigarette smoke in the lobby and coffee shop areas. I did not use any of the amenities for this reason including the vouchers provided at check in. The room itself was well appointed and freshly updated. .
Stayed 1 night in May 2024
Response from Management on May 10, 2024
Dear John,Thank you for detailing your recent stay with us and we LOVE you enjoyed your newly upgraded guest rooms. Safe Travels and wishing you SWEET DREAMS!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Wayne Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Great value!
Stayed 1 night in May 2024
Response from Management on May 10, 2024
Dear Wayne,Thank you for choosing to stay with us during your travels through Ely, NV and for giving us Expedia's Top Rating of 5 out of 5! We're so happy you found us a "Great Value" and hope you can make it back for another Memorable Stay. Safe Travels and wishing you SWEET DREAMS!

6/10 Okay

Ann

Liked: Cleanliness, staff & service
Room was very clean. Nice Mexican restaurant. Because there is a casino here there is a heavy smell of smoke as soon as you enter the hotel.
Stayed 1 night in May 2024
Response from SLEEP FAIRY on May 7, 2024
Dear Ann,Thank you for choosing to stay with us during your travels through Ely, NV and we're so happy you enjoyed our convenient onsite Restaurant. Safe Travels from all of us and we hope to see you back for another Great Nights Rest. SWEET DREAMS.

10/10 Excellent

Steve

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the historical aspect and the pool was quiet and clean.Great staff. Stayed in the pet friendly rooms and was very impressed. Will stay again
Stayed 2 nights in May 2024
Response from Management on May 7, 2024
Dear Steve,Many thanks for your AMAZING review of our Hotel and for the PERFECT 5 out of 5 Rating. We LOVE you enjoyed the "historical" aspect of our property as we pride ourselves on being different than the boring chain hotels.Safe Travels from all of us and we look forward to hosting you again. SWEET DREAMS!

10/10 Excellent

Megan

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Pet Friendly! Dog treats and a dog bed in the room!
Stayed 1 night in Apr 2024
Response from Management on May 7, 2024
Dear Gail,Thank you for detailing your recent stay with us and for the PERFECT 5 out of 5 rating! We're all so happy you and your "Furry Loved One" enjoy your time and hope to see you back soon. Safe Travels and wishing you SWEET DREAMS!

6/10 Okay

Fattie

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from other establishments
Stayed 1 night in May 2024
Response from SLEEP FAIRY on May 7, 2024
Dea Fattie,Thank you for choosing to stay with us during your travels and we LOVE you enjoyed our great location! Safe Travels and wish you SWEET DREAMS!

10/10 Excellent

chunchira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really clean and comfortable.
Stayed 1 night in Apr 2024
Response from Management on May 7, 2024
Dear Chunchira,Many thanks of your kind words about our Hotel and for Expedia's Top Rating of 5 out of 5! We're THRILLED you found everything "Clean & Comfortable" and hope to see you back for another Great Nights Rest.Safe Travels and wishing you SWEET DREAMS!

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Very funky lobby in a good way . Bang for the buck
Stayed 1 night in Apr 2024
Response from Management on May 7, 2024
Dear William,Thank you for choosing to stay with us during your travels and for the PERFECT 5 out of 5 Rating! We LOVE you enjoyed our "Funky Lobby" as we pride ourselves on being different than the boring chain hotels. Safe Travels and wishing you SWEET DREAMS!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Liked: Staff & service, property conditions & facilities
The staff is wonderful and the rooms are great.
Stayed 1 night in Apr 2024
Response from Management on May 8, 2024
Dear Patricia,Thank you for choosing to stay with us during your travels through Ely, NV and for the PERFECT 5 out of 5 Rating! We're so happy you enjoyed our newly upgraded guest rooms and hope to see you back for another Great Nights Rest!Safe Travels and wishing you SWEET DREAMS!

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from SLEEP FAIRY on May 8, 2024
Dear Debbie,Many thanks of your kind word about our property and we hope to see you back for another Great Nights Rest! Safe Travels and SWEET DREAMS!

10/10 Excellent

Billie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favorite place to stay as we travel each year. It is clean and affordable. Love the pet accomodayions.
Stayed 1 night in Apr 2024
Response from Management on May 8, 2024
Dear Billie,All of us with the Prospector Family thank you for your continued LOYALTY over the years and for the PERFECT 5 out of 5 Rating! We also LOVE that your "Fury Loved One" approves too! Safe Travels from all of us and wishing you SWEET DREAMS!

10/10 Excellent

Kiki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place would definitely stay there again...
Stayed 1 night in Apr 2024
Response from Management on May 8, 2024
Dear Kiki,Many thanks for your WONDERFUL review of our Hotel and for giving us Expedia's Top Rating of 5 out of 5!We LOVE you found us to be "Wonderful" and that you would be staying with us again. Safe Travels and wishing you SWEET DREAMS!

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this very cute hotel
Stayed 1 night in Apr 2024
Response from Management on May 8, 2024
Dear Christine,All of us with the Prospector Team appreciate your kind review of our Hotel and we're THRILLED you found us "Very Cute"! Safe Travels from all of us and wishing you SWEET DREAMS!

10/10 Excellent

Terrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional place to stay. Staff were wonderful, very clean comfortable rooms. Especially liked the little touches, earplugs and candy laid out for you, treats for your pet if you have one , toiletries ect... Will stay here again!
Stayed 1 night in Apr 2024
Response from Management on Apr 26, 2024
Dear Terrie,Thank you for detailing your rent stay with us and for the PERFECT 5 out of 5 Rating! We're all so THRILLED you found us to be an "Exceptional Place" and that you will be staying with us again!Safe Travels from all of us with the Prospector Family and wishing you SWEET DREAMS!

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although associated with a casino, we frequently stay at The Prospector because of its affordable rates and high standards of cleanliness and service. We have no issues with this hotel, though we would advise finding other dining options in Ely (though admittedly limited) because the in-house, privately operated Mexican restaurant in The Prospector Hotel is less than responsive to issues that may arise. We experienced it on a night when it was out of rice (how about that - a Mexican restaurant without rice....). Instead of hopping down to the local grocer, they simply served their dishes without rice (just beans!) with no price adjustment. Upon leaving, we attempted to pay with a credit card only to learn that they charge a service fee. Yes, there IS a sign displayed to inform patrons, however it's situated so as to be nearly invisible when walking in to the restaurant. Then, they spring it on you when you attempt to card your charges. We see that as deceptive, if not outright opportunistic. We wish to add that this is NOT the hotel's fault.
Stayed 1 night in Apr 2024
Response from Management on Apr 24, 2024
Dear Wayne,Thank you for your detailed review of our property and for the PERFECT 5 out of 5 rating! We LOVE you enjoyed our "High Standards of Cleanliness" and hope you can make it back for another Memorable Stay. We will make sure to pass your comments on to the Restaurant ownership as well. Safe Travels and wishing you SWEET DREAMS!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great time!
Stayed 1 night in Mar 2024
Response from Management on Apr 25, 2024
Dear Gary,Many thanks of your kind words about our Hotel and for giving us Expedia's Top Rating of 5 out of 5! We LOVE you had a "Great Time" and hope you can make it back for another Memorable Stay. Safe Travels & SWEET DREAMS!

10/10 Excellent

Jamie, Elko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all the artwork in the hallways. The beds were very comfy and the room was clean.
Stayed 2 nights in Apr 2024
Response from Management on Apr 24, 2024
Dear Jamie,Many thanks for your wonderful review of our Hotel and for giving us Expedia's Top Rating of 5 out of 5! We're so happy you enjoyed all our unique artwork and recently upgraded mattresses. Safe Travels from all of us and wishing you SWEET DREAMS!

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Dear Justin,Thank you of choosing to stay with us during your travels and for the PERFECT 5 out of 5 rating! We LOVE you found us to be a "Great Hotel" and We Agree!! Ha! Safe Travels from all of us and wishing you SWEET DREAMS!

6/10 Okay

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and overall pretty clean, with eclectic decor. They do their best but still the smell of smoke was almost everywhere. Food was served promptly but just average in character. Nice pool, hot tub without jets but plenty of bubbles. Miss breakfast. Overall 3.75/5 for us.
Stayed 1 night in Apr 2024
Response from SLEEP FAIRY on Apr 24, 2024
Dear Paul,Thank you for taking the time to detail your recent stay with us and we LOVE you enjoyed our "Electric Decor" as we pride ourselves on being different than the boring chain hotels.Safe Travels and we hope to see you back for another Great Nights Rest. SWEET DREAMS!

10/10 Excellent

Zoltan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, clean rooms. Good stay for the price.
Stayed 1 night in Apr 2024
Response from Management on Apr 22, 2024
Dear Dan,Thank you for choosing to stay with us during your travels and for the PERFECT 5 out of 5 rating! We're so happy you enjoyed our newly upgraded mattresses and found everything clean.Safe Travels from all of us and wishing you SWEET DREAMS!

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent place to stay!
Stayed 3 nights in Apr 2024
Response from Management on Apr 22, 2024
Dear Joanne,Many thanks for detailing your recent stay and for giving us Expedia's Top Rating of 5 out of 5! We LOVE you had an "Excellent Stay" and hope to see you back for another Great Nights Rest. SWEET DREAMS!

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice property and everyone had amazing customer service.
Stayed 1 night in Apr 2024
Response from Mamagement on Apr 20, 2024
Dear Pam,Thank you for choosing to stay with us during your travels and for the PERFECT 5 out of 5 rating! We LOVE you found us to be a "Very Nice Property" and hope you can make it back for another Memorable Stay.Safe Travels and wishing you SWEET DREAMS!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2024
Response from Management on Apr 20, 2024
Dear Phillip,Many thanks for your kid words about our Hotel and for the PERFECT 5 out of 5 Rating! We're so happy you enjoyed our convenient onsite Restaurant and hope to see you back for another Great Nights Rest. SWEET DREAMS!

10/10 Excellent

Jennifer, Bozeman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Wendy

Travelled with pets, Travelled with partner
Liked: Amenities
The very best hotel for pets. Dog bed and treats in room. Two free drinks in Lounge. Great food at Margarita’s. We will always stay there when passing through.
Stayed 1 night in Apr 2024
Response from Management on Apr 20, 2024
Dear Wendy,Thank you for choosing to stay with us during your travels and for the PERFECT 5 out of 5 Rating! We're all so happy you and your "Furry Loved One" enjoyed your time and look forward to seeing you going soon.Safe Travels and wishing you SWEET DREAMS!

10/10 Excellent

Marsha

Liked: Staff & service, property conditions & facilities
Restaurant has excellent food, pool/spa really nice, rooms clean with nice extra touches
Stayed 1 night in Apr 2024
Response from Management on Apr 20, 2024
Dear Marsha,All of us with the Prospector Family appreciate your AMAZING review of our Hotel and for giving us Expedia's Top Rating of 5 out of 5! We're so happy you enjoyed all our "extra touches" and hope to see you back for another Memorable Stay.Safe Travels and wishing you SWEETR DREAMS!

10/10 Excellent

Curt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When I checked in I found out that I was on the second floor with no elevator. They were quick to remedy that and moved me to the first floor. Great place!
Stayed 1 night in Apr 2024
Response from Management on Apr 20, 2024
Dear Curt,Many thanks for your kind words about our hotel and for the PERFECT 5 out of 5 rating! We're so happy we were able to accommodate your request as we LOVE satisfying all our guests! Safe Travels from all of us with the Prospector Family and wishing you SWEET REAMS!

8/10 Good

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Clean and quiet.
Stayed 1 night in Apr 2024
Response from Management on Apr 20, 2024
Dear Charlene,Thank you or choosing to stay with us during your travels. We LOVE you found your guest room roome "nice, clean and quiet". Safe Travels from all of us and wishing you SWEET DREAMS!

10/10 Excellent

Alexandra, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean , friendly staff , nice room and very good restaurant
Stayed 1 night in Apr 2024
Response from Management on Apr 20, 2024
Dear Alexandria,All of us with the Prospector Family appreciate your AMAZING review of our Hotel and for the PERFECT 5 out of 5 Rating! We're THRILLED you enjoyed all our recent upgrades and hope you can make it back for another Memorable Stay.Safe Travels and SWEET DREAMS!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, good food in the restaurant, fun gaming in the casino...
Stayed 1 night in Apr 2024
Response from Management on Apr 20, 2024
Dear Douglas,Thank you for taking the time to detail your recent stay with us and for the PERFECT 5 out of 5 rating! We're so happy you enjoyed our newly renovated guest rooms and had fun playing in our casino. Safe Travels and we hope to see you back for another Memorable Stay.

10/10 Excellent

Denny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place & great restaurant
Stayed 1 night in Apr 2024
Response from SLEEP FAIRY on Apr 20, 2024
Dear Denny,Many thanks for your kind words about our property and for giving us Expedia's Top Rating of 5 out of 5! We're ecstatic you found us to be a "nice place" and enjoyed our convenient onsite restaurant. Safe Travels and wishing you SWEET DREAMS!

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super helpful and the little cafe was amazing.
Stayed 1 night in Apr 2024
Response from Management on Apr 22, 2024
Dear Reyna,Many thanks for your kind words about our Hotel and for the PERFECT 5 out of 5 Rating! We're so happy you enjoyed our convenient onsite Restaurant and hope to see you back for another Great Nights Rest.Safe Travels and wishing you SWEET DREAMS!

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are super comfortable. Clean rooms.
Stayed 2 nights in Apr 2024
Response from SLEEP FAIRY on Apr 22, 2024
Dear Tyler,Thank you for choosing to stay with us during your travels and for the PERFECT 5 out of 5 rating! We're so happy you enjoyed our newly upgraded mattresses and hope to see you back for another Great Nights Rest. Safe Travels and SWEET DREAMS!

10/10 Excellent

barb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Steve

Travelled with family
Very clean comfortable rooms and convenient high quality and value dining on site.
Stayed 1 night in Apr 2024
Response from Management on Apr 22, 2024
Dear Steve,All of us with the Prospector Team thank you for such an AMAZING review of our property and for the PERFECT 5 out of 5 rating! We LOVE you enjoyed our convenient onsite Restaurant and hope to see you back for another Great Nights Rest. Safe Travels & SWEET DREAMS!

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the smoke smell
Stayed 1 night in Apr 2024
Response from Management on Apr 12, 2024
Dear Sanda,Thank you for choosing to stay with us during your travels and we appreciate your feedback. Please understand, all casinos in Nevada allow smoking however, our hotel and restaurant are 100% smoke free. Safe Travels and wishing you SWEET DREAMS!

10/10 Excellent

Alice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah Ellen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time staying at Prospector Hotel after 12 years of ‘snowbird’ travel. Was more than pleased with our stay. Staff were efficient and friendly, room clean and accessible, ample parking and easy access to highway. Will definitely stay at Prospector again.
Stayed 1 night in Apr 2024
Response from Management on Apr 11, 2024
Dear Deborah,Many thanks for giving us a shot after 12yrs of "Snowbirding" and for the PERFECT 5 out of 5 rating! We LOVE you were "more than pleased" and look forward to hosting you again on your way back down.Safe Travels from all of us and wishing you SWEET DREAMS!