Fridge, microwave, coffee/tea maker

Reviews of Studio 6 El Paso, TX - East

2.5 out of 5
Studio 6 El Paso, TX - East
11049 Gateway Blvd W, El Paso, TX

Reviews

5.4
Rating 10 - Excellent. 148 out of 674 reviews" "
Rating 8 - Good. 105 out of 674 reviews" "
Rating 6 - Okay. 69 out of 674 reviews" "
Rating 4 - Poor. 78 out of 674 reviews" "
Rating 2 - Terrible. 274 out of 674 reviews" "

5.2/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities
Clean
Stayed 25 nights in Apr 2024
Response from Management on May 21, 2024
We’re so happy to hear you had a great experience at Studio 6. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

2/10 Terrible

Mariana

Disliked: Staff & service, property conditions & facilities
Stayed 10 nights in May 2024
Response from Management on May 21, 2024
Dear Mariana, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Our sincere apologies

4/10 Poor

Trevontia

Liked: Cleanliness
Disliked: Staff & service
Management said the rudest thing could come out her mouth disrespectful
Stayed 7 nights in May 2024
Response from Management on May 19, 2024
Dear Trevontia , thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Our sincere apologies, Management

2/10 Terrible

Trevor

Disliked: Cleanliness, staff & service, property conditions & facilities
I asked to be in a difrent room they didnt let me
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Trevor, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Our sincere apologies Attn: Management

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
didn't have towels, wash cloths, or soap. asked for them and never got them. the door was so warped I could see outside. the toilet was cracked and leaked sewage into bathroom.
Stayed 3 nights in Apr 2024
Response from General Manager on May 7, 2024
Dear Robert, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Our sincere apologies Attn: Management

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Apr 2024
Response from General Manager on May 7, 2024
Dear Michael, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Our sincere apologies Attn: Management

10/10 Excellent

Prescilla

Stayed 1 night in Apr 2024
Response from Management on May 21, 2024
We’re so happy to hear you had a great experience at Studio 6. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

6/10 Okay

kevin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
They had no tnt no game
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi KevinThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Sabrina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on May 7, 2024
We’re so happy to hear you had a great experience at Studio 6. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.Sincerely,The whole team at Studio 6

2/10 Terrible

Marcelo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The check in was at 3 and rooms where not ready until 4 very sad and I decided not to stay no soap in the showers
Stayed 1 night in Apr 2024
Response from Studio 6 on Apr 23, 2024
Dear Valued Guest, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Our sincere apologies Management

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from General Manager Selena on Apr 23, 2024
We’re so happy to hear you had a great experience at Studio 6. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

4/10 Poor

Belen

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 19, 2024
Hi Belen, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Office Staff and House Keeping staff. Very convenient location and a nice and quiet place to sleep.
Stayed 5 nights in Mar 2024
Response from Brand Experience Team on Apr 18, 2024
Hi Frank, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Natalie #Team6

2/10 Terrible

Albert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place should have security. Especially at night!
Stayed 7 nights in Mar 2024
Response from Brand Experience Team on Apr 9, 2024
Hi Albert,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Adeline

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Door to my room had a gap between the door and threshold. I could put my hand under it. Also, the door was falling apart and seemed unsafe. Tv had no remote, room was dirty, also bathroom was dirty. I mean you get what you pay for though.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 9, 2024
Hi Adeline,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Lachristopher

Stayed 1 night in Mar 2024
Response from Manager Selena on Apr 23, 2024
We’re so happy to hear you had a great experience at Studio 6. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

10/10 Excellent

Stacy, van horn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Danny, GM on Mar 26, 2024
We apologize for the inconvenience. Were under new management and are striving to make necessary changes to better serve our customers. We hope to have you back with implemented changes. Best Regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
It is extremely run down, misrepresented in pictures, made for long term people not doing good. The first sign before walking in the office is that drugs and alcohol arent welcome which is clearly put there for show once you spend 5 minutes in the parking lot. The room wasnt ready until 2 hours after check in which was a blessing because we didnt feel safe and werent confident our rental car would still be there is we stayed the night. I tried to cancel the reservation but i wasnt able to because even though we made the check in time the motel didnt so we had to pay for a totally different place. I will never use expedia again.
Stayed 3 nights in Mar 2024
Response from Danny, GM on Mar 26, 2024
We apologize for the inconvenience. Were under new management and are striving to make necessary changes to better serve our customers. We hope to have you back with implemented changes. Best Regards

6/10 Okay

Rebecca

Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 19, 2024
Hi Rebecca, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Khanhbao

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was bed bug all over the bed when we came in at around 10pm. No one want to sleep with bed bug... That was freaking out for us and our kids, so we refused to stay, neither choose another room, and asked for refund. We still not received the refund back. That a terible place, and unprofessional manager.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Mar 20, 2024
Hi Khanhbao,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Natalie #Team6

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Nancy Y. on Mar 21, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 14, 2024
Hi Bryan,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Jesus

Business traveller, Travelled with group
Disliked: Cleanliness, amenities
Not a thing
Stayed 9 nights in Feb 2024
Response from Studio 6 on Apr 23, 2024
Dear Jesus, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Our sincere apologies Management

2/10 Terrible

Loleitta

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty is an understatement
The room was very out dated. Mold around baseboards, shower tiles broken and molded, tv busted up as if it was dropped on the floor, refrigerator not cold, but freezer did work. Cabinet door sitting up as if it’s attached, but wasn’t then I saw baby roaches running behind the microwave. I tried to get my money back but they said they couldn’t help me. The next day I saw more roaches in main room going behind the tv. This was filt to the 10th power and should be condemned
Stayed 10 nights in Feb 2024
Response from Nancy Y. on Mar 6, 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slum
Really dirty, run-down dump. Heat/AC did not work on a 30° night, only luke warm water in shower no hot water at the sink. No toilet paper or amenities of any kind. Called the office for assistance and was promised someone would come help, no assistance. Not a 24-hour front desk. I went by several times after 10 pm. No one is available. And hotels.com cannot do anything to get you a discount or refund.
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 6, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Josette

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 7, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

4/10 Poor

Jeremy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy throughout the night and just absolutely gross stains everywhere i should have taken pictures honestly but if you decide to stay here you will understand its honestly subpar to other studio 6's i have stayed in the past at the same value
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi Jeremy,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Chas

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Customer service was excellent, but the room was horrible, broken shower, trash every where. This place needs to be renovated.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi Chas,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Gaspar

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024
Response from Brand Experience Team on Mar 15, 2024
Hi Gaspar, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Crystal

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
3star
First room restroom sink was clogged Second room didn’t have a remote for tv
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi Crystal,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Krystal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
When we checked in we were told there were new extra towels come to find they're were none in the room. Everything was dirty. There was a make shift Crack pipe left on the light fixture. The refrigerator was not cooling. If i cpuld have gotten a refund or no penalties for changing my arrangements i would have and gone somewhere else. I did not feel safe at all. Ine if the nifhts there several police cars outside arresting someone
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Feb 21, 2024
Hi Krystal,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Naomi

Peace full
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 21, 2024
Hi Naomi,Thank you for the perfect rating!! Maz K.#Team6

6/10 Okay

Naomi

Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 23, 2024
Hi Naomi,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

tom

Disliked: Cleanliness, staff & service, property conditions & facilities
you will be very sorry
Stayed 7 nights in Jan 2024
Response from Brand Experience Team on Feb 21, 2024
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Jaime

Stayed 2 nights in Feb 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didnt feel safe and hotel is not maintained
This was my worst experience in a hotel people were drying their cloths outside. And i didn't feel safe there. I stayed their for 30 mins. Then i left the place without saying anything because i know its of no use. I booked other hotel in city and slept there. Better safe then sorry. Cops were roaming around looks like they were looking for someone in the hotel. Hotel needs lot os repairs.
Stayed 1 night in Feb 2024
Response from Nancy Y. on Feb 13, 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 Poor

Albert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not stay here again.
Stayed 1 night in Feb 2024
Response from Nancy Y. on Feb 13, 2024
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Nancy Y.#Team6

4/10 Poor

Maria

Disliked: Property conditions & facilities
Response from Nancy Y. on Feb 14, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 Okay

Raul

Disliked: Staff & service
You get what you pay for room was clean but basic everything worked but woman in front office is very rude bad attitude.
Stayed 1 night in Jan 2024
Response from Nancy Y. on Feb 13, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Andrea is amazing also organize always help anybody as much as she can best place to get a room
Stayed 7 nights in Jan 2024
Response from Nancy Y. on Feb 13, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Prescilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi Prescilla,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Disgusting!!
This place is very bad! Checked in and as soon as my mom and I entered the room it had a very bad smell! There was beer caps and food crumbs on the floor, the tv was blasting loud, bed sheets were very badly stained, walls were smeared with who knows what, toilet was filthy, hair in the shower and on the floor, tv was missing in kitchenette,no smoke detectors or anything in this place made us feel safe! Immediately went back to front desk to get a refund and lady said she could not help.Some cleaning staff was in the office when I went to complain and they were very rude and obnoxious! As I was walking out they started cussing at my mother and I! Worst part about it is that they would not refund my money and I was only there for not even 5 minutes!! Very terrible place! I have submitted a report to the BBB!!
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Linda,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Abel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
So Bad!
Room seemed unfinished. Sleeping was all I used it for. Smelled fouls too. Dead roach stuck on the wall. Floor board missing. No iron, wall had so many discoloration not sure from mold or what.
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on Jan 29, 2024
Hi Abel,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Andre

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The hotel was dirty and looked like a drug infested hotel. There was blood under the covers on the mattress. Would not recommend staying there
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 29, 2024
Hi Andre,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Armando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Thank you for taking the time to submit your review it is very important to us.

2/10 Terrible

zulfiqar

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good place to stay
Stayed 1 night in Jan 2024

10/10 Excellent

Jesus

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from General Manager on Jan 21, 2024
We’re so happy to hear you had a great experience at Studio 6. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.Sincerely,The whole team at Studio 6

2/10 Terrible

Eduardo

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Studio 6 on Jan 19, 2024
Thank you for taking the time to let us know how your stay was at our hotel. We will definitely improve.

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was ok except the card to get in the room it would not let me in I had to go to the office to reset the card and it was really cold outside
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Thank you for feedback it is very important to us.We will check on the door lock issue you mention so this will not happen again.Thank you