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Reviews of Homewood Suites by Hilton El Paso Airport

3 out of 5
Homewood Suites by Hilton El Paso Airport
6656 Gateway Blvd E, El Paso, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 247 out of 411 reviews" "
Rating 8 - Good. 115 out of 411 reviews" "
Rating 6 - Okay. 32 out of 411 reviews" "
Rating 4 - Poor. 11 out of 411 reviews" "
Rating 2 - Terrible. 6 out of 411 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica

Liked: Amenities
Comodidades
Stayed 2 nights in May 2024
Response from General Manager on May 6, 2024
Dear Veronica, Thank you for sharing feedback about your stay at Homewood Suites by Hilton El Paso Airport. We are delighted that you were pleased with our service and amenities. We enjoyed hosting you and hope to see you again soon.Sincerely,Angelica Perez,General Manager

8/10 Good

Veronica

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Ok
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Veronica, Thank you for sharing your kind rating for Homewood Suites by Hilton El Paso Airport. We are pleased you enjoyed your time with us, and we hope to see you again soon.Sincerely,Angelica Perez,General Manager

10/10 Excellent

Robin, Herriman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room size was so much bigger than your typical hotel room. There was a small kitchen included - a microwave, stovetop, and a full-size fridge. The kitchen table and the desk were clearly older. The desk was wobbly, making it a little difficult to do my work on the computer, but the room size, cleanliness, and helpful staff more than made up for this. Each morning at breakfast, I noticed Rose, who was taking care of breakfast. She was always smiling, helping, and making sure the breakfast area was clean and well-stocked. I would definitely stay here again.
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 16, 2024
Dear Robin, Thank you for choosing our hotel. We are glad you loved our accommodations that provided the comforts you expected and that you enjoyed the in-room amenities such as a fully equipped kitchenette. Furthermore, your kind words about our breakfast staff's politeness have truly brightened our day. It is wonderful to know that their service added a special touch to your stay. We will be sure to pass along your appreciation! Thank you for recommending Homewood Suites by Hilton El Paso Airport to future guests. We are looking forward to welcoming you back soon.Sincerely,Angelica Perez,General Manager

4/10 Poor

Tavares

Travelled with family
Disliked: Staff & service
My wife and I have stayed here 3-4 times and each time i feel the quality and service decreases . This last time the breakfast service was not good at all. The eggs was completely burnt and sausage was very very dry. Usually there are different selections of breakfast each day but the 8 nights we was there breakfast we almost the same each day with bad quality. We are considering staying at another property of next visit in May when we return. .
Stayed 8 nights in Nov 2023
Response from General Manager on Dec 15, 2023
Dear Tavares, Thank you for returning and allowing us to host you again. It is always a pleasure to see a familiar face and exceed their expectations; however, we regret the disappointment you had with your visit. We are very sorry for the concerns raised about the breakfast. We value your feedback and assure you to look into this appropriately. Your patience is appreciated, and we hope you will change your mind about us. Sincerely,Melissa Selby General Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was good about this visit. All but the breakfast this needs work
Stayed 1 night in Sep 2023
Response from General Manager on Nov 1, 2023
Dear John, Thank you for choosing Homewood Suites by Hilton El Paso Airport and sharing your experience. We are pleased if you enjoyed your stay overall; however, we deeply regret to read that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. Thank you for your feedback, and we hope to see you again soon.Sincerely,Melissa Selby General Manager

10/10 Excellent

Jesus R

Stayed 1 night in Aug 2023
Response from General Manager on Sep 18, 2023
Dear Jesus, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Homewood Suites by Hilton El Paso Airport, and we look forward to welcoming you back soon.Sincerely,Melissa Selby,General Manager

10/10 Excellent

koelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy
Stayed 1 night in Aug 2023
Response from Melissa Selby General Manager on Aug 8, 2023
Dear Koelle, We are delighted to read the review of your stay at Homewood Suites by Hilton El Paso Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Melissa Selby General Manager

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy access
Stayed 1 night in Aug 2023
Response from Melissa Selby General Manager on Aug 8, 2023
Dear Eduardo, Thank you for the generous review of your recent stay at the Homewood Suites by Hilton El Paso Airport. We are pleased you found our location near El Paso International Airport and downtown El Paso to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Melissa Selby General Manager

8/10 Good

Francisco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Muy bonita mi estadía muy tranquilo el hotel.
Stayed 1 night in May 2023
Response from General Manager on May 30, 2023
Dear Francisco, Thank you for your review of Homewood Suites by Hilton El Paso Airport. We are very glad you found your room to be relaxing and very comfortable. Fresh accommodations are the foundation for a great stay, and we are glad that we could provide this for you. We hope you will be back to see us again soon.Sincerely,Melissa Selby,General Manager

10/10 Excellent

Paladin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Koda was great! She remembered our names and was very hospitable.
Stayed 1 night in Mar 2023
Response from General Manager on Mar 29, 2023
Dear Paladin, Thank you for the excellent review, most especially the kind comments about our associate Koda. We are devoted to giving each guest a great experience, and we are delighted to know she exceeded your expectations. We look forward to welcoming you back to the Homewood Suites by Hilton El Paso Airport.Sincerely,Melissa Selby General Manager

10/10 Excellent

Danny

Stayed 2 nights in Jan 2023
Response from General Manager on Mar 8, 2023
Dear Danny,Thank you for the perfect rating. We are glad you had a wonderful time at Homewood Suites by Hilton El Paso Airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely,Melissa Selby General Manager

8/10 Good

Luis

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Employees were nice and cordial
Response from General Manager on Jan 11, 2023
Dear Luis,Thank you for the excellent review, most especially the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Homewood Suites by Hilton El Paso Airport.Sincerely,Melissa Selby General Manager

6/10 Okay

Lauren

Stayed 1 night in Dec 2022
Response from General Manager on Mar 29, 2023
Dear Lauren, Thank you for your feedback. We are sorry there were a few issues that kept you from giving us a higher rating. We regret the inconvenience this caused, and we hope you will return for the perfect stay you deserve.Sincerely,Melissa Selby General Manager

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Melissa Selby General Manager on Feb 12, 2023
Dear Luis, Thank you for letting us know your visit to Homewood Suites by Hilton El Paso Airport was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon. Sincerely,Melissa Selby General Manager

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodations
Stayed 1 night in Sep 2022
Response from General Manager on Sep 27, 2022
Dear Vicki,Thank you for choosing Homewood Suites by Hilton El Paso Airport for your stay and for sharing your experience with fellow travelers. We are pleased that you loved our accommodations and had a great time while you were here. We hope to have the pleasure of accommodating you again soon.Sincerely,Melissa Selby General Manager

2/10 Terrible

jamie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
El Paso Homewood suites needs housekeepers
I’m checking in they gave us a room on the fourth floor went to the room the room extremely filthy all the dishes filthy with food liquids open the dishwasher it reeked like it’s been sitting there for weeks went over to the phone to call phone didn’t work crumbs hairs on the beds the room extremely dirty went down to complain was issued another room the room was better but not extremely clean air conditioner broke halfway worked managed
Stayed 2 nights in Aug 2022
Response from General Manager on Oct 10, 2022
Dear Jamie, Thank you for sharing the specifics of your visit. We apologize for the cleanliness issues you encountered and the frustrations this caused. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Furthermore, we are sorry for the difficulty you had with the air conditioning unit in another room assigned to you. We will address this appropriately, and we are grateful for your feedback. We appreciate your patience, and We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.Sincerely,Melissa Selby,General Manager

10/10 Excellent

Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel room and very friendly stFf.
Stayed 1 night in Jul 2022
Response from General Manager on Aug 2, 2022
Lynn, it was a pleasure to host you at Homewood Suites by Hilton El Paso Airport. It is also delightful to read you thoroughly enjoyed your stay and that you were happy with our excellent service and refreshing accommodations. We invite you to revisit us soon. Sincerely, Melissa Selby General Manager

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that this property had burners in it's suites
Stayed 2 nights in Apr 2022
Response from General Manager on Apr 16, 2022
Stephanie, thank you for rating your stay at Homewood Suites by Hilton El Paso Airport. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Melissa Selby, General Manager

8/10 Good

Kyung

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from General Manager on Mar 21, 2022
Kyung, we are delighted you had a great stay at Homewood Suites by Hilton El Paso Airport. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Melissa Selby General Manager

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service good people who work there were nice
Breakfast included. Free shuttle to the airport. Friendly employees. Room heater works good.
Stayed 1 night in Feb 2022
Response from General Manager on Feb 20, 2022
Michael, thank you for choosing Homewood Suites by Hilton El Paso Airport for your recent stay. We are happy to know you love our complimentary breakfast and shuttle service in addition to our thoughtful associates and relaxing accommodations. It was a pleasure to host you, and we look forward to welcoming you back to provide you with another exceptional visit. Sincerely, Melissa Selby General Manager

4/10 Poor

Leonardo

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Floors are very squeaky and can hear foor steps from floor above. Shower head wasn't operable.
Stayed 3 nights in Oct 2021
Response from General Manager on Oct 27, 2021
Leonardo, thank you for your review. We apologize for your less than perfect visit. Your experience is not representative of our usual performance, and we are disappointed for falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with the exceptional experience you deserve. Sincerely, Melissa Selby General Manager

6/10 Okay

Robyn

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2021
Response from General Manager on Oct 27, 2021
Robyn, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Melissa Selby General Manager

8/10 Good

Audra

Liked: Cleanliness
Passing through
Had a good stay only thing needed is bigger trash cans in room and better pillows they were horrible. Also when you use the hair dryer it sets the smoke detector off. Tried it twice
Stayed 2 nights in Oct 2021
Response from General Manager on Oct 14, 2021
Audra, thank you for choosing Homewood Suites by Hilton El Paso Airport for your recent stay and for sharing your experience. We are pleased that we met most of your expectations. However, we apologize for the concerns you had with your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We hope to have the pleasure of accommodating you again soon. Sincerely, Melissa Selby, General Manager

10/10 Excellent

Roy

Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to several restaurants including a BBQ joint, and Starbucks. Great view south toward the lights of Juarez. Clean, spacious -- even the studio. Easy access to I-10 and the connecting street link up to Highway 62/180.
Stayed 1 night in Oct 2021
Response from General Manager on Oct 12, 2021
Roy, thank you for choosing the Homewood Suites by Hilton El Paso Airport. It is so nice to know that we met all of your expectations and that you were especially happy with our convenient location and our accommodations. We appreciate your feedback and look forward to having the opportunity to welcome you back on a future visit. Sincerely, Melissa Selby, General Manager

4/10 Poor

adam everett

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The furniture is filthy/stained. Their website says there are plenty of restaurants within .2 miles. There is nothing near by except a gas station. Even the free breakfast wasn't fit to eat. I will never stay there again.
Stayed 12 nights in Sep 2021
Response from General Manager on Oct 4, 2021
Adam, thank you for choosing to stay with us. We were sorry for the cleanliness concern you outlined and that our location and breakfast did not meet your expectations. We will share your comments with the appropriate individuals, and we would appreciate you giving us another opportunity to welcome you again soon. Sincerely, Melissa Selby General Manager

10/10 Excellent

Sylvia

Liked: Cleanliness, amenities, property conditions & facilities
The breakfast isn’t good
Stayed 1 night in Sep 2021
Response from General Manager on Oct 4, 2021
Sylvia, thank you for your generous rating and for sharing your review. We are pleased you enjoyed your overall stay. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope to welcome you again soon. Sincerely, Melissa Selby General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Amenities, property conditions & facilities
The staff was friendly and helpful. The housekeeping could do a little better. I did not mention it to anyone so that’s on me. The lady that made breakfast was Great friendly and happy everyday. I believe her name was Lola. The maintenance team runs the shuttle as well they ran me around town for Food and things Thanks!
Stayed 13 nights in Aug 2021
Response from General Manager on Aug 16, 2021
Thank you for including Homewood Suites by Hilton El Paso Airport in your travel plans. We are glad you were pleased with the service our associates, and it will be our pleasure to share your kind compliments with Lola. We are also delighted to read you were able to take advantage of our thoughtful amenities. However, we apologize for the cleanliness oversights you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. Thank you for letting us know how much you enjoyed your stay. We hope you are already planning another visit our way! Sincerely, Melissa Selby, General Manager

8/10 Good

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good.
Stayed 1 night in Jul 2021
Response from General Manager on Jul 31, 2021
Emanuel, it was a pleasure to read your fantastic review of the Homewood Suites by Hilton El Paso Airport. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for choosing us, and we hope to be your hotel of choice every time you visit El Paso. Sincerely, Melissa Selby General Manager

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from General Manager on Jul 20, 2021
Bianca, thank you for your fabulous rating and for letting us know your stay at Homewood Suites by Hilton El Paso Airport was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Melissa Selby General Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff goes over and above to help!
Stayed 1 night in Jul 2021
Response from General Manager on Jul 16, 2021
We are pleased you enjoyed your stay at Homewood Suites by Hilton El Paso Airport and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. We appreciate you letting us know our associates went over and above in handling your requests. Thank you for being our guest. We hope to be your first choice every time you visit the area. Sincerely, Melissa Selby General Manager

2/10 Terrible

Hong

Travelled with family
Liked: Room comfort
We enjoyed the stay and the free breakfast was good. But after our two night stays I had not one but three unknown charges. Ranging from $22-50. I called and front desk told me that it was a mistake and I shouldn’t be charged and it would be removed without even pulling up or asking for my info. I asked her what will be refunded to me and she just replied everything. Well after trying to ask to be more specific and trying to transfer me to the manager who never picks up, one refund went pending
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021
Response from General Manager on Jun 27, 2021
Thank you for the perfect rating. We are glad you had a wonderful time at Homewood Suites by Hilton El Paso Airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Melissa Selby General Manager

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I give it a like
Enjoyed my stay, price was right, quick check in and out, room was clean, bed mostly comfortable, shower drain did not back up, no unusual smells, i would definitely stay there again
Stayed 2 nights in May 2021
Response from General Manager on May 18, 2021
Jesse, thank you for being our guest at Homewood Suites by Hilton El Paso Airport. We are glad to know you had a wonderful stay and that you enjoyed our spotless accommodations and slept well on our comfortable beds. We appreciate your comments and are excited about your return visit. Sincerely, Melissa Selby General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2021
Response from General Manager on May 18, 2021
Thank you for letting us know your visit to Homewood Suites by Hilton El Paso Airport was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Melissa Selby General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient
Stayed 7 nights in May 2021
Response from General Manager on May 14, 2021
Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Homewood Suites by Hilton El Paso Airport; we hope to see you again soon. Sincerely, Melissa Selby General Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2021
Response from General Manager on May 13, 2021
Thank you for your five-star rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to the Homewood Suites by Hilton El Paso Airport. Sincerely, Melissa Selby General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visit El Paso frequently and I’ve stayed in other places previously. I found my go to place!! The suite I stayed was perfect! I truly felt at home like a mini apartment. I had everything I needed full kitchen, big frig, spacious, comfy bed, hot breakfast, nice pool, decent gym, and clean!! You all definitely need to reward your room cleaning staff!! ABSOLUTELY EXCELLENT!!
Stayed 2 nights in Apr 2021
Response from General Manager on Apr 27, 2021
Thank you for the fantastic feedback about your stay at Homewood Suites by Hilton El Paso Airport. We are delighted to know you had a great time with us and that you were impressed with our wonderful accommodations and hotel amenities. We will be sure to share your kind compliments with our team. It was our pleasure hosting you, and we look forward to seeing you again whenever you return to El Paso. Sincerely, Melissa Selby General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was very well taken care of.
Stayed 1 night in Apr 2021
Response from General Manager on Apr 27, 2021
Thank you for the wonderful feedback about your stay at Homewood Suites by Hilton El Paso Airport. We are thrilled to know you had a nice time with us and that you were impressed with our well-kept property. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Melissa Selby General Manager

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Friendly
This hotel has been my favorite for staycation, always an amazing experience. Clean, friendly and just overall so perfect. My kids and dog love it!
Stayed 1 night in Apr 2021
Response from General Manager on Apr 26, 2021
Thank you for returning to Homewood Suites by Hilton El Paso Airport. There is no better compliment than a guest who keeps coming back time after time! We are so glad you continue to enjoy our well-kept property and courteous service. It is always a pleasure to have you all as our guests, and we look forward to your next stay! Thank you again. Sincerely, Melissa Selby General Manager

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from General Manager on Apr 23, 2021
Roberta, thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at the Homewood Suites by Hilton El Paso Airport, and we look forward to welcoming you back soon. Sincerely, Melissa Selby General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Apr 2021
Response from General Manager on Apr 19, 2021
Thank you for the wonderful feedback. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Homewood Suites by Hilton El Paso Airport; we hope to see you again soon. Sincerely, Melissa Selby General Manager

10/10 Excellent

Beatrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from General Manager on Apr 7, 2021
We are thrilled you had an excellent stay at Homewood Suites by Hilton El Paso Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely, Melissa Selby General Manager

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So fresh and so clean!
The room was extremely clean and we were excited to have a place that had a kitchen! Didn’t love the area but we weren’t there to explore and were passing through.
Stayed 1 night in Mar 2021
Response from General Manager on Mar 29, 2021
Thank you for your feedback about Homewood Suites by Hilton El Paso Airport. We are thrilled you had a terrific stay and that enjoyed our spotless accommodations along with the kitchenette. We always want to surprise and delight our guests. We look forward to having you as our guest again soon! Sincerely, Melissa Selby, General Manager

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy highway noise. Noisy neighbours in Room next
Road noise not good. Noise between unit not good. I could hear between the common door to the other unit. Free shuttle. good service.
Stayed 1 night in Feb 2021
Response from General Manager on Feb 27, 2021
Michael, please accept our apologies for the noise disturbances you experienced from nearby guests. We are disappointed that we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another room. In the future, please know our front desk staff is always available to help make the most of your stay. Sincerely, Melissa Selby, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2021
Response from General Manager on Mar 1, 2021
It was a pleasure having you as our guest at Homewood Suites by Hilton El Paso Airport. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Melissa Selby, General Manager

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from General Manager on Jan 24, 2021
Jesse, thank you for the perfect rating. We are glad you had a wonderful time at Homewood Suites by Hilton El Paso Airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Melissa Selby, General Manager

8/10 Good

Laura, Gig Harbor WA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff, amazing, especially when we checked out. I would have given a five star rating but our room was never cleaned, we could have missed our window of opportunity when I requested she return in an hour, middle of getting ready to leave for the day. I ask for extra pillows, thankfully we got clean towels too.
Stayed 3 nights in Jan 2021
Response from General Manager on Jan 13, 2021
Laura, thank you for choosing Homewood Suites by Hilton El Paso Airport and sharing your experience. We are glad you liked most aspects of our hotel, and overall, your stay was enjoyable. It is also good to learn about the service you received from our front desk associates. However, we regret not meeting all of your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Melissa Selby, General Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from General Manager on Jan 5, 2021
Michael, thank you for the perfect rating. We are glad you had a wonderful time at Homewood Suites by Hilton El Paso Airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Melissa Selby, General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The room me and my wife stayed was huge enough for us, clean and organized but they still have old TV's (not smart), kitchen is a old fashioned style with only 2 old pans to cook. It seems they need to upgrade those areas.
Stayed 2 nights in Dec 2020
Response from General Manager on Jan 5, 2021
Thank you for taking the time to share about your stay here at Homewood Suites by Hilton El Paso Airport. We are also glad you liked our accommodation and that your overall visit was a pleasant one. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Sincerely, Melissa Selby, General Manager

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in. Free parking and breakfast which is nice. Definitely recommend staying here
Stayed 2 nights in Dec 2020
Response from General Manager on Jan 3, 2021
Elisha, thank you for choosing Homewood Suites by Hilton El Paso Airport for your recent stay and for recommending us to fellow travelers. We are pleased that you loved the breakfast we serve and that you had an overall pleasant stay. We hope to have the pleasure of accommodating you again soon. Sincerely, Melissa Selby, General Manager