Reception was very unhelpful when checking in, they dont have elevators and put us on the 2nd floor even though my wife is recovering from a torn MCL, When we asked to be moved to an empty ground floor room, she said non where available, meanwhile they had ample empty rooms..
When my wife went for breakfast, housekeeping was moping the floor around their very limited seating and was told that she couldn't sit down because the floor was wet...WHY WASH/SWEEP floors during the busiest time of the day??..meanwhile they allowed a group of 20 or more to overtake what space was available and let them stay for at least 90 minutes that we seen.
We travel this route monthly and always spend the night along the way...we'll definitely consider driving 30 minutes less or further in the future.