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Reviews of Homewood Suites by Hilton Eatontown

3 out of 5
Homewood Suites by Hilton Eatontown
4 Industrial Way E, Eatontown, NJ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 616 out of 1004 reviews" "
Rating 8 - Good. 267 out of 1004 reviews" "
Rating 6 - Okay. 65 out of 1004 reviews" "
Rating 4 - Poor. 34 out of 1004 reviews" "
Rating 2 - Terrible. 22 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Raid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 5 nights in May 2024
Response from jp on May 23, 2024
We thank you for your feedback and glad to hear you enjoyed your stay. We hope to see you again soon! Enjoy the holiday weekend.

4/10 Poor

Allen, Bridgewater

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This pertains to room #211: 1. In the bathroom, the bathtub was heavily stained around the drain. Also, the diverter was rusty/brittle with the spout detached from the shower wall. When we tried using the shower, the faulty diverter did not divert the water properly, with large amounts of water still exiting the spout, causing the shower pressure to be very weak and the bathtub to back up and pool dirty water from the drain. This made for a very unpleasant and difficult showering experience. 2. The flat-screen TV in the room was damaged. Six bright circles are permanently burned into the screen. These circles proved so distracting since they obstructed what we were trying to watch from all viewing angles, that we ended up not using the TV during our stay. 3. There was a 2-inch gap underneath part of our door (enough for someone to place their hand and reach under the door), which did not allow us to have the privacy we expected. We could clearly hear what people were saying as they walked by our door along with any other noise in the hallway. We assumed people outside could hear us just as well, so the lack of privacy had a major negative effect on our stay. 4 Our room was right over the main entrance of the hotel with the spotlights around the entrance shining directly into our room in the evening. During the day, lots of foot traffic and cars double parked at the entrance so no privacy unless curtains are fully drawn. If you are given room #211, ask for another room.
Stayed 3 nights in May 2024
Response from Joseph on May 23, 2024
Good morning, Allen and I spoke yesterday, He spent three days without telling us. If the guest before him broke something and it was missed. You need to share the information. After our conversation, the guest was pleased.

10/10 Excellent

Frederick

Stayed 1 night in May 2024
Response from jp on May 22, 2024
We thank you for your feedback and glad to hear you enjoyed your stay. Hope you could visit us again soon!

10/10 Excellent

Kori

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this hotel! Conveniently located
Stayed 1 night in Feb 2024
Response from jp on May 14, 2024
We thank you for your feedback and glad to hear you enjoyed your stay! Hope you can visit us again soon.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from jp on May 10, 2024
We thank you for your feedback and glad to hear you enjoyed your stay!

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice but had some plumbing issues after hours and there was no plumber or militance staff on call. The staff there was very nice to help but if it had been a bigger problem there would have been an issue.
Stayed 1 night in May 2024
Response from jp on May 7, 2024
We thank you for your feedback and glad to hear you enjoyed your stay. We will definity look into this further.

2/10 Terrible

Justin

Stayed 1 night in Apr 2024
Response from jp on May 22, 2024
I am sorry to hear you did not enjoy your stay. We hope to get the opportunity again to serve you.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was an easy last minute trip for me and everything seemed to fall into place especially the Homewood Suites!
Stayed 1 night in Apr 2024
Response from jp on Apr 19, 2024
Glad to hear you enjoyed your stay with us. Hope to welcome you back soon!

4/10 Poor

Chaim

Stayed 1 night in Apr 2024
Response from jp on May 7, 2024
We thank you for your feedback and glad to hear you enjoyed your stay. Hope you can visit us again soon!

10/10 Excellent

Gabriel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a suite with two double beds in the bedroom, a living room w/ pull out couch and kitchenette. The room was way bigger than it looked in photos. We are a family of six, two adults, two young kids, and two under two. This space would accommodate all of us comfortably. And having a separate bedroom, allows us to be able to put the babies to sleep, while the adults stay up a little bit later. The kitchenette came fully stocked with silverware, dish soap, dishes, and dishwasher detergent. It was like a mini airbnb. The hotel also had a continental breakfast, which was great being able to go downstairs and get milk for the babies and I have to spend additional money. We booked through Expedia, and the check-in process was so quick on a Friday night. My Husband was in and out and under five minutes.
Stayed 1 night in Apr 2024
Response from jp on Apr 8, 2024
We thank you for your feedback and glad to hear you enjoyed your stay with us! Hope to see you again soon.

10/10 Excellent

Gayle

Liked: Staff & service, property conditions & facilities
Only issue was too many dogs barking. Disappointing they can be in area of dinning
Stayed 5 nights in Mar 2024
Response from jp on Apr 8, 2024
We thank you for your feedback and glad to hear you enjoyed your stay with us!

10/10 Excellent

Tanyanic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jp on Apr 8, 2024
We thank you for your feedback and glad to hear you enjoyed your stay with us! Hope to see you again soon.

10/10 Excellent

Michael, Refton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and clean comfortable suites. Convenient location.
Stayed 1 night in Mar 2024
Response from jp on Mar 26, 2024
We thank you for your feedback and glad to hear you enjoyed your stay with us!

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jp on Mar 26, 2024
We thank you for your feedback and glad to hear you enjoyed your stay! Please visit us again soon.

10/10 Excellent

jacqueline

Stayed 3 nights in Mar 2024
Response from jp on Apr 15, 2024
We are glad to hear you enjoyed your stay with us at the Homewood Suites by Hilton!

10/10 Excellent

Jaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jp on Mar 26, 2024
We thank you for your feedback and glad to hear you enjoyed your stay! Please visit us again soon.

8/10 Good

Carla-Anne, Perris

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from jp on Mar 19, 2024
We are thrilled you enjoyed your stay with us. We look forward to seeing you again soon!

6/10 Okay

Abraham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Couldn't get my hands on a second blanket at 9pm because noone was available to come to my room.
Stayed 1 night in Mar 2024
Response from jp on Mar 19, 2024
I am sorry to hear of your recent experience. Hope you could visit us again soon.

8/10 Good

Myunghee

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel good for family
Stayed 1 night in Mar 2024
Response from jp on Mar 11, 2024
We are thrilled to hear you enjoyed your stay with us and hope to welcome you back soon!

10/10 Excellent

Ira, Missoula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really good hotel for both business and visiting friends in the area.
Stayed 1 night in Mar 2024
Response from jp on Mar 11, 2024
We are thrilled to hear you enjoyed your stay with us and hope to welcome you back soon!

10/10 Excellent

Arceline

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 1 night in Feb 2024
Response from JP on Feb 26, 2024
We thank you for your feedback and glad to hear you enjoyed your stay!

10/10 Excellent

Vincent

Stayed 1 night in Feb 2024
Response from jp on Mar 26, 2024
We thank you for your feedback and glad to hear you enjoyed your stay! Please visit us again soon.

4/10 Poor

Sean

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Too difficult to find if you don't know the area, or if it's dark, needs signage. The staff is fine, room is nice, clean, but screwy interior layout. .
Stayed 1 night in Feb 2024
Response from Joe on Feb 8, 2024
I apologize it was hard finding us. The brand has changed the signage. Ours is being installed mid-March.

8/10 Good

Andrea, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from jp on Feb 5, 2024
We thank you for your feedback and glad to hear you enjoyed your stay at the Homewood Suites by Hilton!

10/10 Excellent

Wei

Stayed 1 night in Jan 2024
Response from jp on Mar 26, 2024
We thank you for your feedback and glad to hear you enjoyed your stay! Please visit us again soon.

4/10 Poor

Christine

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property was outdated, the beds were extremely small as well. Shredding on the skirts of the bed, just a more tired and outdated hotel. Wish breakfast was until 10am but it is from 6am to 9am. No water in your room, my check in was fine, the front desk was nice, check out you would have thought I was asking for a kidney and i just wanted to check out :). Anyway, better options in that area for places to stay in my opinion. I definitely didn't research properly my options.
Stayed 1 night in Jan 2024
Response from Joe on Jan 10, 2024
Good morning, thank you for letting me know about your stay. I apologize it was not up to brand standard. We are getting renovated at the end of the year. I hope you try us again.

10/10 Excellent

Ging

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JP on Feb 5, 2024
We thank you for your feedback and glad to hear you enjoyed your stay at the Homewood Suites by Hilton!

10/10 Excellent

Dina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jp on Feb 5, 2024
We thank you for your feedback and glad to hear you enjoyed your stay at the Homewood Suites by Hilton!

10/10 Excellent

Arthur

Travelled with group
Liked: Amenities
The room was very clean and comfortable
Stayed 1 night in Dec 2023
Response from jp on Feb 5, 2024
We thank you for your feedback and glad to hear you enjoyed your stay at the Homewood Suites by Hilton!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from jp on Jan 2, 2024
We thank you for your feedback and glad to hear you enjoyed your stay at the Homewood Suites by Hilton! Happy New Year!

10/10 Excellent

Maryfrances, Tallahassee

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great. Staff were all friendly and helpful.
Stayed 4 nights in Dec 2023
Response from jp on Jan 2, 2024
We thank you for your feedback and glad to hear you enjoyed your stay at the Homewood Suites by Hilton! Happy New Year!

8/10 Good

Carla

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff was super kind! Lady at front desk went out her way to get my daughter something to eat. Room was a little dated but a good deal. Would stay here again
Stayed 1 night in Dec 2023
Response from Theresa Perez on Dec 5, 2023
Thank you for your recent stay with us. It was a pleasure having you and your daughter. We look forward to welcoming you back!

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
n/a
Stayed 1 night in Dec 2023
Response from Theresa Perez on Dec 5, 2023
Thank you for your recent stay. We look forward to welcoming you back soon.

10/10 Excellent

Arceline

Stayed 1 night in Nov 2023
Response from Theresa Perez on Dec 5, 2023
Thank you for your recent stay and we look forward to seeing you again!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
great place to stay
Stayed 4 nights in Nov 2023
Response from Theresa Perez on Nov 29, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Dorothy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bath tub full of dark liquid! I’ve never seen anything like it which is what we said to the staff. They quickly changed our room to across the hall. If it hadn’t been so late on Thanksgiving Eve we would have left!
Stayed 1 night in Nov 2023
Response from Theresa Perez on Nov 27, 2023
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're very sorry about the dark liquid, we have our maintenance looking into it to assure it does not happen again. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

8/10 Good

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Theresa Perez on Nov 17, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Chahat

Stayed 1 night in Nov 2023
Response from jp on Jan 2, 2024
We thank you for your feedback and glad to hear you enjoyed your stay at the Homewood Suites by Hilton! Happy New Year!

8/10 Good

Arceline

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Nov 2023
Response from Theresa Perez on Nov 11, 2023
Thank you for recent stay at the Homewood Suites! We look forward to welcoming you back again soon.

10/10 Excellent

evonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property well maintain with excellent service.
Stayed 2 nights in Oct 2023
Response from Theresa Perez on Nov 6, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Ahalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Theresa Perez on Nov 7, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Theresa Perez on Nov 6, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JP on Oct 24, 2023
We thank you for your feedback and glad to hear you enjoyed your stay!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness
Breakfast was nice
Stayed 2 nights in Sep 2023
Response from Theresa Perez on Oct 20, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Arceline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JP on Oct 10, 2023
We thank you for your feedback and glad to hear you enjoyed your stay!

10/10 Excellent

Chandler, Raleigh

Stayed 1 night in Oct 2023
Response from Theresa Perez on Nov 6, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Frank

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from jp on Sep 25, 2023
We thank you for your feedback.

6/10 Okay

Tara

Travelled with family
Liked: Cleanliness, property conditions & facilities
Comfortable Rooms but Terrible Hot Breakfast
Family of 4 visiting for weekend. Hotel room was clean and beds were comfortable. Breakfast was extremely disappointing. Terrible "hot food" was inedible. We had cold cereals and yogurt instead which was very disappointing.
Stayed 1 night in Sep 2023
Response from Theresa Perez on Sep 12, 2023
Thank you for your recent stay at our hotel. We apologize that you did not enjoy our breakfast. We hope you will consider staying at Homewood Suites in the future.

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was very nice. Room was what we wanted and was clean and comfortable.
Stayed 1 night in Sep 2023
Response from Theresa Perez on Sep 12, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 Poor

Mahendra

Liked: Cleanliness
Disliked: Property conditions & facilities
Old, furniture broken/torn. Needs new carpeting. Bath & facilities to be upgraded.
Stayed 3 nights in Sep 2023
Response from Theresa Perez on Sep 12, 2023
Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with your suite. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.