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Reviews of Southern Sun The Marine

4 out of 5
Southern Sun The Marine
39 Marine Drive, Summerstrand, Gqeberha (Port Elizabeth), Eastern Cape

Reviews

8.0

Very good

Rating 10 - Excellent. 26 out of 85 reviews" "
Rating 8 - Good. 37 out of 85 reviews" "
Rating 6 - Okay. 14 out of 85 reviews" "
Rating 4 - Poor. 6 out of 85 reviews" "
Rating 2 - Terrible. 2 out of 85 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Travelled with family and small children
Liked: Staff & service, amenities
Sea views were mostly hidden behind the salt spray on the windows and even then it was just a glimpse if you stand right at the window. Room was spacious but noise from showers and taps did carry through to the bedrooms.
Stayed 1 night in Mar 2024

10/10 Excellent

Langton, Harare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Teboho at the front desk was incredible with checking me in. I even got a complimentary room upgrade, THANK YOU!
Stayed 1 night in Mar 2024

8/10 Good

vibishen, Rocky Mountain House

Travelled with family
Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023

4/10 Poor

Muhammed Hilmi

Liked: Staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Emiel

Travelled with partner
Liked: Cleanliness
The location and the room where nice, the checkin process however was strange. We arrived at 13.00 about an hour before before official checkin and we were told we had to wait until 14.00 which is fine. We got asked to wait in the lobby and returned at 14.00 when we were told the room wasn't ready. They had no explanation or seemed apologetic and just sent us to the lobby again to wait. After another hour around 15.00 the room was ready and we got given the key. Next thing was that the breakfast organization was very clumy for a buffet. Constantly having to keep asking for restock of bread/milk/fruit and things like that.
Stayed 1 night in Mar 2023

6/10 Okay

QUINTEN

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Shafiq

Stayed 1 night in Jan 2023

10/10 Excellent

Robert

Stayed 1 night in Jun 2022

10/10 Excellent

Neo

Stayed 1 night in May 2022
Response from Nicky on May 12, 2022
Good day Mr Neo Thank you so much for taking the time to reflect on your positive stay with us. Will let the Team know. Kind Regards

8/10 Good

wynand

Stayed 1 night in Apr 2022
Response from Nicky on May 12, 2022
Good day Mr Wynand Thank you so much for taking the time to reflect on your stay with us. Will let the Team know Kind Regards Nicky - Reservations

10/10 Excellent

Black Trek Travel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money
it was a great hotel. right by the beach. The rooms are spacious and clean. The staff is great and friendly. We enjoyed our stay.
Stayed 6 nights in Dec 2021

10/10 Excellent

Arnold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Nicoleen on Nov 22, 2021
Good day Mr Arnold Thank you so much for staying at our hotel and for taking the time to complete this review. Happy that you enjoyed your stay. Kind Regards Nicky

10/10 Excellent

Arnold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Shena

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Was very disappointed, the hotel standard is 1star. The lady who came to check the room in the evening, proposed my friend who was in
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The rooms are great with lovely views towards the sea. We would stay here again but would eat out. The buffet needs to be avoided! Despite being there an hour after the buffet opened the food was either cold or had run out When I said to the chef that the veggies were cold he took one out by hand, felt it and then returned it to the tray! If that’s what is done in public what happens in the kitchen?
Stayed 1 night in Dec 2019

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Lulama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel at home
My stay was superb, I always enjoy staying in this hotel, the staff is amazing, literally everyone!
Stayed 2 nights in Jun 2019

10/10 Excellent

Mpumzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and beautiful area
Stayed 1 night in May 2019

10/10 Excellent

Zola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely stunning.
Stayed 1 night in May 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Check in was a bit slow but other than that I cannot fault it. Very pleasant staff, nice breakfast, good location, good rooms.
Stayed 1 night in Apr 2019

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is very run down hotel that needs a complete renovation. The internet only works half of the time and even when working it is slow. There is a nice pool, but it only has two deck chairs and closes at 6pm. On the bright side, the staff is fantastic! Everyone is really nice and making the best of bad owners.
Stayed 2 nights in Dec 2018

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was excellent. Food was good. Only problem was air conditioning leaking.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Superb service from the reservations team, special thanks to Tashne who was very patient and efficient in handling all our queries even prior to arrival. Loft suite was lovely though may not recommend it to families with toddlers more for safety reasons. Room service was slower than expected, took almost more than hour to arrive - can be improved. Carpets in room doesn’t feel fresh & clean. Needs much improvement on this one.
Stayed 4 nights in Aug 2018

6/10 Okay

Pumla

Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review
Everything was fine. Internet was a bit problematic disconnecting frequently. Otherwise all good
Stayed 1 night in May 2018

8/10 Good

Melusi

Liked: Staff & service, property conditions & facilities, room comfort
It was an amazing experience indeed. Reception staff were friendly and efficient. The only snag was that my confirmation number could not be found though I made payment on 05 April 2018. I had to make another payment for the same period. I was charged twice and still waiting for a refund.

4/10 Poor

Nishat

Disliked: Cleanliness, property conditions & facilities
My booking was cancelled when I reached your hotel. Upon confirmation I was told it was not paid to although I showed the receptionist proof of bank notification. He said if it does not show that I paid I will have to pay again. The room was not made up example the dustbin was dirty the cups were dirty th bed was not made up. It could have been a mistake on my side but breakfast was not booked. However I paid for breakfast but nothing halal was available. I was told that you don’t accomodate for halal.
Stayed 1 night in Jan 2018

2/10 Terrible

kim, usa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inconsiderate
We had an issue getting to the hotel, due to mud slides in the area where we were traveling, and the hotel refuse to allow us to cancel or refund us. This is so insensitive and inconsiderate! Only in Marriott! This was my first time staying at a Marriott property. I should’ve never thought that Marriott would live up to Hilton standards!! I am a Hilton Diamond VIP member and I will remain, as such!
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Amazing room (loft with mezzanine, sea view), but facilities advertised not on par compared to the price you pay: gym, pool etc.
Stayed 3 nights in Nov 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
I think the rooms are very basic . Our first room had a nasty smell and the carpets were quite dirty, the bed was not good. We were given another room which was better , but not amazing. . We went to check out the breakfast buffet, which was terrible. The pastries looked unappetizing as did the fruit . The staff were helpful. Overall a disappointing hotel . I think lots can be done to improve the standards.

8/10 Good

Adriaan

Liked: Cleanliness, property conditions & facilities, room comfort
PE is a very nice Holiday destination.
PE is a very nice place to take a break and to relax. The hotel in general was nice and clean. The staff at the front desk can be trained to at least acknowledge the visitors instead of them all just starring at their computers. The only real friendly people were Charrol- Anne(front desk - very helpful and professional), Kaya (Lounge bar - very polite and friendly) and the cleaners we saw in the passages. I also feel that room rates was slightly overprised especially at that time of the year when the schools has started and there wasn't a lot of guests. I also feel that the rooms can have much better quality coffee. The Ciro coffee presented was not very tasty and the milk also not enough - especially if you look at the room rate. In general we had a blast and enjoyed PE to the full. Thank you.

8/10 Good

DEBBIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here as an overnight stop off after our flight from London ideal hotel for this. Very good restaurant next door as well

8/10 Good

Adeline, Pretoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice views of the beach
We had a wonderful time, all our needs were catered for, my family will want to use the hotel in future.

6/10 Okay

MOHAMMED

Disliked: Staff & service
Very disappointing as thr hotel did not have any confirmation of my bookings and wanted to charge me again for accomadation already paid

10/10 Excellent

Liezl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Lovely hotel, good service - what you would expect from a Protea Hotel

10/10 Excellent

Dr DI, Port Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still shining bright after all these years
Excellent reception, services and accommodation. Friendly and professional staff. Great hospitality. We felt at home away from home.Beautiful gym equipped well with all you need. Great views from the roof top pool of the ocean. Overal- great team,service and accommodation. Highly recommended to savvy travelers.

8/10 Good

Anthony, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very enjoyable stay. Only negative was the unnecessarily complicated AlwaysOn Wifi setup and often poor reception.

10/10 Excellent

Andrew, Fourways, Gauteng

Liked: Cleanliness, property conditions & facilities
First time in PE
Our stay was good but we were not well received as we were given a room which was not what we requested.

6/10 Okay

John, Uk

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel staff very helpful and friendly .Hotel tired
This hotel has good access to the beach which is just across the road and a short walk over a lawn area.The hotel is a little tired but the rooms are large and the staff try hard to make guests happy.

10/10 Excellent

Michael, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views too
Loved it

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Will return

8/10 Good

Chris, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, but payment security questionable
All good except that I have reason to believe that the security around your internet payment portal is inadequate, as a number of unauthorised purchases were made on my credit card shortly after I made payment for my hotel stay.

8/10 Good

Not Provided, East London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please separate your bedrooms from the sitting are
This was a best stay however I thought that your executive rooms are separated from the bedroom

6/10 Okay

Verified traveller

Liked: Staff & service

10/10 Excellent

Joanna M.

Liked: Cleanliness, staff & service, room comfort
joanna
Fantastic hotel and best staff service ever!!! We will deffinately visit them again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great space and room but the food is lacking
The room, location, and hotel were great but don't expect much from the restaurant. The food came after 45 minutes and 2 separate calls to the kitchen. Things were a bit soggy since it probably sat for quite a while. Otherwise, a solid hotel with a friendly front desk staff.

8/10 Good

DAVID, Dorchester

Liked: Property conditions & facilities, room comfort
Good well located Hotel let down by housekeeping
Good hotel in an excellent location. Only letdown was very inefficient room housekeeping eg used towels removed but not replaced on several occasions