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Reviews of Residence Inn Syracuse Carrier Circle

3 out of 5
Residence Inn Syracuse Carrier Circle
6420 Yorktown Cir, East Syracuse, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 77 out of 131 reviews" "
Rating 8 - Good. 34 out of 131 reviews" "
Rating 6 - Okay. 7 out of 131 reviews" "
Rating 4 - Poor. 7 out of 131 reviews" "
Rating 2 - Terrible. 6 out of 131 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Miriam

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like home.
Stayed 3 nights in Apr 2024

8/10 Good

Laquisha

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice stay. Love the room set-up. Comfortable and easy check in and out.
Stayed 1 night in Apr 2024

10/10 Excellent

Tyrone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the kitchen for longer stays.
Stayed 1 night in Mar 2024
Response from Kelly Foster, GM on Apr 1, 2024
Dear Tyrone, Thank you so much for your Awesome review of our hotel! We are honored that you enjoyed your visit and that you found the kitchen to be just what you needed for an extended stay with us. We hope to host any future travels that you have near the Syracuse area and hope to always offer you a WOW experience when you visit. Thank you again and have a fantastic rest of your day and week!

2/10 Terrible

Clifford, Ballston Lake

Travelled with family, Travelled with pets
Disliked: Property conditions & facilities
I've stayed at this property in the past, and it's been good ... close to car events I participate in. The bad: This property seems to have gone downhill since my last stay. The first two rooms we were given, had issues .. first one no heat. Second room had a major water leak in the kitchen .. finally the 3rd room was acceptable ... but overall I was highly dissatisfied with having to move 3 times to get to a room that wasn't plagued with issues. Not likely to go back. Clerk notified the manager, but the manager never contacted me to discuss the issues.
Stayed 2 nights in Mar 2024
Response from Jennifer Cruz on Mar 25, 2024
Good Morning Cliffard , We are sorry you had a difficult stay . While you came to the desk the I did express concern as well as wave your pet fees for the inconvenience. Unfortunately we can not change rates or give rebates when booking through a third party as we discussed with you while you were at the desk . We apologize for the heater not working .

10/10 Excellent

Natalia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, very nice and clean hotel in excellent condition. Friendly, quick and helpful staff. I was very surprized- these days you don't see many hotels that are so well maintained. Good job of hotel management!
Stayed 2 nights in Mar 2024
Response from Jennifer Cruz on Mar 25, 2024
Thank you for your kind words ! See you next time

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay…very nice hotel!
Stayed 1 night in Mar 2024
Response from Kelly Foster, GM on Mar 25, 2024
Dear Jennifer, Thank you so much for your wonderful review of our hotel and team! We are honored that you enjoyed your recent visit with us and look forward to hosting any future travels that you have near the Syracuse area. We hope to always offer you a WOW experience when you visit. I thank you again and hope that you have a fantastic rest of your day and week!

10/10 Excellent

Beth

Stayed 1 night in Mar 2024
Response from Jennifer Cruz on Mar 25, 2024
Thank you for your kind rating !

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
This was fine for a basic stay. My room was clean but had a slight stale cigarette odor. Sheets were kind of scratchy. Bed itself was comfortable, and I liked the huge bathroom sink area and the kitchenette was well equipped. The rooms enter off an exterior corridor and its noisy. There's a wood burning fireplace in the room, which was kind of weird, and the damper was noisy when it was windy. Breakfast was fine except the coffee was the worst I've ever had.
Stayed 1 night in Sep 2023
Response from Kelly Foster, GM on Sep 21, 2023
Dear Andrew, We thank you so much for sharing the details of your experience with us and will certainly use your feedback as an opportunity to improve our operations. We look forward to hosting any future trips you make to the Syracuse area and we hope to make every future experience even better than the last! I thank you again and hope that you have a fantastic rest of your day!

6/10 Okay

Val, Toronto

Travelled with family
Liked: Amenities
Perfect for a stop if you’re tired from driving and want supper in you room. Wegmans is just six minutes away. Room has full kitchen.
Stayed 1 night in Aug 2023
Response from Kelly Foster, GM on Sep 21, 2023
Dear Val, I thank you so much for your positive feedback about your recent experience with us. It is our goal to ensure you have a 5 star experience when visiting and our team will do everything within our power to make that happen. I thank you again and hope that you have a fantastic rest of your day and week!

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kelly Foster, GM on Sep 21, 2023
Dear Sally, Thank you so much for your Wonderful review of our hotel! Our team is truly honored that you enjoyed your recent experience and we look forward to hosting any future travels that you have to the Syracuse area. We hope to make every future experience even better than the last! I thank you again and hope that you have a fantastic rest of your day!

2/10 Terrible

Kim

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was old and unkept. They ask if you want daily housekeeping but only sent someone once and did not do a thorough cleaning. Trash was left outside our door. A twin sheet was left for a queen sofa bed and when we called , we were told, they were out. Our check in clerk was very dry and not welcoming. The carpet was dirty. It was the worse Marriott I have ever visited. If I had not booked through Expedia with required me to prepay for stay, I could have at least found another place. For this reason, I will not be booking through Expedia again. The pictures look nothing like the property. I feel scammed.
Stayed 3 nights in Aug 2023
Response from Kelly Foster, GM on Sep 21, 2023
Dear Kim, I am so very sorry that you did not enjoy your recent experience at our hotel. Please know that we are recently under new ownership and look forward to using your feedback to improve our operations. We do hope that you choose to stay with us when your travels bring you back through Syracuse and we hope to offer you a WOW experience at that time. I thank you again and hope that you have a fantastic rest of your day and week!

10/10 Excellent

Arif

Stayed 1 night in Aug 2023
Response from Kelly Foster, GM on Sep 21, 2023
Dear Arif, Thank you so much for your Awesome review of our hotel! We strive to give you the best experience possible when you visit and hope to always offer you a WOW experience when you visit in the future as well. I thank you again and hope that you have a fantastic rest of your day and week!

6/10 Okay

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The air was very damp in our room. There were fruit flies present before we arrived and throughout our stay. We also found two spiders, and a green bottle fly in our room. The bed was comfortable but slept very warm. Breakfast was mediocre. There were pots and one pan, but no skillet. Our stay was just okay.
Stayed 5 nights in Aug 2023
Response from Kelly Foster, GM on Sep 21, 2023
Dear Tiffany, I am so sorry that you did not have an Awesome experience during your visit with us. Please know that we will use your feedback as we are able to improve our operations. We hope to offer you a WOW experience the next time that you visit. Thank you and have a fantastic rest of your day!

10/10 Excellent

Erin K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for a wonderful stay!
Stayed 5 nights in Jul 2023
Response from Kelly Foster, GM on Sep 21, 2023
Dear Erin K., You are so welcome!!

8/10 Good

Pilar

Liked: Staff & service, property conditions & facilities
The suite was so spacious
Stayed 6 nights in Jul 2023

4/10 Poor

Bill

Travelled with partner
Disliked: Property conditions & facilities
Was expecting a pool and hot tub both were out of service this and breakfast were the main reason for choosing this hotel and both were a disappointment.
Stayed 3 nights in Jun 2023

10/10 Excellent

Val, Toronto

Liked: Staff & service, property conditions & facilities
Huge rooms with full kitchen.
Stayed 1 night in May 2023

10/10 Excellent

Hourvash

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
They upgraded our room for free
Stayed 1 night in May 2023

10/10 Excellent

Joseph

Stayed 1 night in Mar 2023

6/10 Okay

Mariah

Travelled with partner
Liked: Cleanliness, staff & service
I thought the property was very clean. I loved the large sized room. Loved the kitchen and all the amenities in the kitchen. Our room was very clean. Very large refrigerator and dishwasher included. I did not like that I had to drive to breakfast. My mattress sent me to the chiropractor. I cannot speak to every mattress at the facility but I know ours was not good.
Stayed 1 night in Feb 2023

8/10 Good

Jennifer, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you simply need a place to stay - the property choice is fine. There are very limited dining options nearby and definitely no activities.
Stayed 2 nights in Oct 2022
Response from Jason, AGM Specialist on Dec 15, 2022
Thanks so much for sharing the details of your stay with us! We hope to see you again soon!

6/10 Okay

Nayeli

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice but there was no hand soaps & a bunch of cluster in the closet .
Stayed 1 night in Oct 2022

8/10 Good

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Syracuse visit
nice comfy suite with kitchen, perfect for a friend visit. Outdoor fire pit with seating and tables.
Stayed 2 nights in Aug 2022

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and comfortable. Breakfast was good. Friendly staff. We wished the pool had been open..
Stayed 1 night in Aug 2022

8/10 Good

cathy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Disappointing stay
The staff were doing the best they can with the condition of understaffing. Pool was closed and so was their sister hotel next door. This was very disappointing as I booked this hotel for their outdoor pool and the extreme heat. I asked for a discount and they said the only option we had was to cancel without penalty, which we could not do as we were already there and had a dog with us. No coffee cups at breakfast Sunday morning.
Stayed 2 nights in Jul 2022

10/10 Excellent

tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip for Niagara and Boxing Hall of Fame
I traveled with my mom and husband for the boxing hall of fame induction weekend and a day trip to Niagara. we chose this hotel because it was close to the boxing events. We also chose it because it allowed my mom to have her own bedroom and bathroom and also had family space. We enjoyed our stay, the staff respected our request for privacy and gave us what we needed on request. Our only complaint is that the fire pit, pool, and jacuzzi were not operational. The staff apologized over and over. It wasnt that big of a deal because we were not traveling with small kids, it was chilly and rainy a few days plus we didnt have much downtime. If it was hotter it may have been a bigger deal. Overall if we traveled to the area again we would for sure stay here!
Stayed 5 nights in Jun 2022

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful!
Stayed 1 night in Jun 2022

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was absolutely wonderful. All the amenities you could ask for. The staff was very helpful & friendly. I would stay there again in a heartbeat!!
Stayed 1 night in Mar 2022

10/10 Excellent

Deanne Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. The room was large and perfect for what I needed.
Stayed 28 nights in Feb 2022

2/10 Terrible

Gabrianna

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
Manager was very rude and racist, he wasn’t even there to physically help and over the phone he still wasn’t any good. Terrible customer skills
Stayed 1 night in Feb 2022

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff incredibly helpful, especially Ada.
Stayed 1 night in Jan 2022

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2022

10/10 Excellent

William

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Drew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fireplace was real. Breakfast could have been a little better. Suite was awsome. Amazing price.
Stayed 3 nights in Apr 2021

10/10 Excellent

laura

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I think all staff was excellent except on staff on Sunday morning at the breakfast nook was rude
Stayed 2 nights in Dec 2021

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent travel oasis
Such a relief while traveling to arrive at a friendly, clean, spacious suite. Everything was wonderful.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
We enjoyed our overnight stay at this hotel. Check in was made very easy and pleasant by Richard. Room was clean and well kept up. We would definitely stay here again when in town.
Stayed 1 night in Sep 2021

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the general appearance both indoor and outdoor. The outside fire-pit was enjoyable in the early Fall evenings. Also appreciated the easy breakfast with nice options each morning! One area of disappointment was the maid service. In the 4 full days we stayed there we never received room service of any kind? Maybe this is the norm for extended stay properties but a quick tidying up every few days w/clean towels would have been appreciated.
Stayed 4 nights in Sep 2021

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area places was good
Stayed 1 night in Sep 2021

2/10 Terrible

Lindsey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The Expedia website is a joke. I put in the dates i requested for my stay and the website went and changed them...i noticed the problem and immediatly Called expedia and the hotel. I got a run around and lost 180. I explained that the website had altered my dates 2 min after i hit submit payment. Be AWARE OF BOTH EXPEDIA AND THIS HOTEL WEBSITE!!!!
Stayed 1 night in Sep 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Aug 2021

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large suite was a saviour for our family of 5
Lovely stay, clean and spacious room.
Stayed 1 night in Aug 2021

10/10 Excellent

Jaime

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worked around the issues
When we arrived we were told the room wasn't ready and they had til 6 to let us check in which was upsetting. I called back at 3:30 and wad told a guest from the prior night was not giving up my room. He left and had his stuff there and was not answering their calls. They assuned he intended to stay again and have them charge his card. They offered me 2 rooms insteaf of the 2 bedroom suite which wasn't ideal because we had activities planned with the kids and it woukd have been nice to have the shared room and separate living room. We made the best of a bad situation and worked around it and the kids enjoyed the pool. The gentleman working the pool and keeping the towels stocked was extremely pleasant and went out of his way to greet guests and check on them. His name was Kyle i believe and he really went above and beyond. The breakfast was very good for a complimentary breakfast and offered more than I expected. Overall they did their best to handle an awkward situation and we had a nice stay despite the hiccups
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Poor security; deadbolt jammed and could not be used. Bags of garbage stacked by the entrance to our room.
Stayed 1 night in Jul 2021

10/10 Excellent

Janice

Stayed 27 nights in Jul 2021

8/10 Good

Nicholas

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jul 2021

4/10 Poor

Heather

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Poor
The stay was blah. It was just 1 night for a pit stop, 2 adults and 4 kids. Could have been cleaner for sure. A stain on the couch sheet, didnt seem like the bed sheets were changed, dishes were all shoved in the dishwasher like a fail try at tetris. Kitchen was poorly cleaned, hair on clean towels. Will not stay here again even for a 12 hr pit stop.
Stayed 1 night in Jul 2021