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Reviews of The Wellem, in The Unbound Collection by Hyatt

The Wellem, in The Unbound Collection by Hyatt
Mühlenstrasse 34, Düsseldorf

Reviews

9.4

Exceptional

Rating 10 - Excellent. 219 out of 288 reviews" "
Rating 8 - Good. 56 out of 288 reviews" "
Rating 6 - Okay. 9 out of 288 reviews" "
Rating 4 - Poor. 1 out of 288 reviews" "
Rating 2 - Terrible. 3 out of 288 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jan Berslen

Stayed 2 nights in Jan 2024

10/10 Excellent

Kathrine, Danville

Beautiful newly renovated old court house transformed into a modern hotel . Centralized location amazing bar , and clean modern rooms
Stayed 1 night in Dec 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Karen

Stayed 1 night in Apr 2023

8/10 Good

Shawn

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property with only one issue. Upon arrival there were several stairs and since travelling for sometime we had heavy luggage. There is an elevator from the street level just for this purpose but the concierge failed to mention it as he watched us drag our luggage up the steps. Upon checkout I requested to use the elevator but they were unable to locate the key in a timely manner. They did help with the luggage this time which was appreciated.
Stayed 4 nights in Sep 2023

10/10 Excellent

Jean, Gainesville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exceptionally different
Stayed 1 night in Aug 2023

10/10 Excellent

Elisabetta, hidalgo

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the property the service and our room. Everything about this hotel is great. The location is amazing, near Old Town and upscale shopping Avenue. The wonderful bar offers piano concert every afternoon. Around the corner the same property offers an amazing tapas and mixology bar/restaurant.
Stayed 4 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!
This was such a lovely stay! Hotel is beautiful inside and out. The room was like a perfect little apartment, with a surprise washer/dryer! Restaurants were very nice. Gym was well equipped (although a little hard to find! ☺️). The staff was wonderful. Not a single complaint from our stay….
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, lots of space in the rooms. No mini bar in the studio rooms though but everything else was great
Stayed 3 nights in Feb 2023

10/10 Excellent

Yuki

Stayed 5 nights in Dec 2022

10/10 Excellent

tearrance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay...
Apartment type 5 star hotel. The room was very clean and spacious, location was perfect and the staff was excellent! I was able to check-in early and they even help me with sushi reservations. I will stay there again!
Stayed 1 night in Aug 2022

10/10 Excellent

moises

Stayed 4 nights in Jun 2022

10/10 Excellent

David, Vancouver

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our third time here and it’s always lovely. A home away from home with laundry, kitchen and nice gym. Note for hotel- please move to more sustainable amenity products!
Stayed 1 night in May 2022

10/10 Excellent

Odeth, Lompoc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best area, customer service, and food!
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
A beautiful hotel with very professional friendly staff centrally located just a few minute walk from major shopping area.
Stayed 1 night in Feb 2022

10/10 Excellent

Karlina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

10/10 Excellent

Theodore, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the highlights of our trip was being able to stay here. Fabulous room, incredible lobby, friendly staff. Great experience.
Stayed 4 nights in Nov 2021

10/10 Excellent

Mervyn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

JEONG TAEK

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Bijo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place y stay hot a longer time as the amenities and grounds are breath taking
Stayed 1 night in Nov 2021

2/10 Terrible

VANESSA

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Charge incorrectly
I made the payment through the website "HOTEL.COM" in the amount of approximately 2 thousand reais per day.. At the time of my check out, a new payment of 2 thousand reais was requested. I asked the manager (Steffen) to explain the situation. He informed me that the amount would return to my card in 3 days. It's been more than 10 days and I haven't received the amount back. I sent 5 emails to the manager and to the hotel and no one responds. I await the return from the hotel until now. Otherwise, I will have to adopt the appropriate legal measures.
Stayed 1 night in Oct 2021

4/10 Poor

Werner, Livingston

Travelled with partner
Liked: Amenities
While the majority of the staff are very friendly and helpful, there are employees who are poorly trained and don't show an acceptable level of customer orientation. Our booking by Expedia was split between the first and the remaining 5 nights. Although this was immediately realized by a trainee at check-in, we were later confronted by the Head Concierge (Ms. Hettler) and asked in an aggressive tone if we could prove that we had paid for the 5 nights. After it turned out that it was a glitch in the hotel's software, there was no single word of apology. When we complained about her behavior, the General Manager, Mr. Westheuser, sided with her and threatened to throw us out of the hotel. Although the latter didn't happen, this is not a way to treat customers, and we cannot recommend this hotel to anybody who is expecting a relaxed stay in this nice city.
Stayed 5 nights in Oct 2021

10/10 Excellent

nawaf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location between the center & the corniche. Good services & friendly staff specially the moroccan guy & Mr Mohammad Hassan. Everyday Piano in the loppy & Jazz music on Wednesday
Stayed 2 nights in Sep 2021

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the Düsseldorf area
Stay was amazing! It was so beautiful, the rooms were big yet cozy and very clean. The staff was very helpful and friendly. They parked the car and brought our bags up to the room for us.
Stayed 2 nights in Jul 2021

10/10 Excellent

Mihails

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time My stay was flaless The Staff was very atentive and helpfull
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2020
Response from Guest relations team on Nov 1, 2020
Dear guest thank you for your positive feedback on behalf of your last stay in our HYATT house Dusseldorf Andreas Quarter. We hope you enjoyed our services and look forward to welcome you back again.

8/10 Good

Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and Perfect
The hotel is wonderfull with perfect services, room and food
Stayed 4 nights in Aug 2020
Response from Guestrealtion-team on Sep 9, 2020
Dear Ahmed, thank you very, much for your positive and great feedback! We hope to welcome you back in our hotel at any time. We wish you all the best & please stay safe. Guestrelation - team

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Ihr guest relations team on Aug 27, 2020
Lieber Erik Vielen Dank für Ihre Rückmeldung in Bezug auf Ihren letzten Aufenthalt in unserem HYATT house Düsseldorf Andreas Quartier. Wir sind überaus entzückt, dass wir Sie so positiv von unserem Produkt überzeugen konnten. Es würde uns aufs Äußerste freuen, wenn wir Sie wieder als Gast in unserem Hause begrüßen dürfen.

8/10 Good

Taner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Guest Relations Team on Mar 6, 2020
Dear Taner, Thank you so much for your great review. We hope to see you soon back in Dusseldorf! Your Guest Relations team

10/10 Excellent

AG, Turkey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Together with Breidenbacher Hof it is the best hotel to stay in Düsseldorf. The main difference here is it is more a luxury apartment style room than a classic hotel room.. You might probably not find all the amenities of a five star room but you can find a great atmosphere and a good home feeling.
Stayed 2 nights in Jan 2020
Response from Guest Relations Team on Mar 6, 2020
Dear AG, Thank you for taking time to share your thoughts on staying at Hyatt House Dusseldorf Andreas Quarter. We are delighted to learn you enjoyed your stay to the fullest and we are already looking forward to welcoming you again soon! Best regards, Your Guest Relations Team

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Second visit to this property. We love the space and size of the apartment style rooms. Washer dryer, fridge etc available. Gym is sufficient, lobby piano bar with nice cocktails. Overall a nice property. Service and care from the staff seems to be suffering a little, and everything is in plastic. They could do much better with a bar of soap, and refillable shampoos!
Stayed 3 nights in Jan 2020
Response from Guest Relations Team on Mar 6, 2020
Dear Guest, Warmest greetings from Hyatt house Düsseldorf! I personally want to thank you for choosing our property during your recent stay at our hotel a as well as for taking the time to sharing this amazing feedback. It is wonderful to know that you felt so comfortable during the stay with us.It is wonderful to know that you feel very comfortable with the hotel facilities, the service from the team and the location of Hyatt house Düsseldorf Andreas Quartier. We hope to welcome you back soon to Düsseldorf. Kind regards, Your Guest Relations Team

6/10 Okay

London, London

Travelled with partner
Liked: Cleanliness
The building iyself was beautiful from the outside , however the hotel inside ( rooms) did not meet my expectations. The seating for breakfast was disorganised and the breakfast buffet was hardly replenished. There was no bacon replenishment on the first morilning gor a least half an hour and on the second mornong we had to wait 20 minutes to be seated. Personally im not in a rush to return.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel. Would really recommend, great location
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019

10/10 Excellent

Bethany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home.
This is the type of hotel that makes me want to come back to Dusseldorf just to stay there again. The lobby is gorgeous and with the Christmas decorations we just enjoyed hanging out there. And I love the idea of Hyatt House with the mini-kitchen in the room. My son had a severe earache one night and it was so nice to be able to bring back food and eat it at a proper table. The location downtown is perfect, the rooms are quiet and the beds comfortable. Truly not a thing to complain about. I would recommend.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. The former courthouse makes for a stunning location
Stayed 3 nights in Nov 2019

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Dusseldorf. Location. Service. Atmosphere . Room size.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019

10/10 Excellent

Si Chun Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Guest Relations Team on Nov 20, 2019
Dear Paul, Thank you so much for your kind review, we are very pleased to hear that you had a great time at our wonderful property. Hope to see you soon in Dusseldorf! Your Guest Relations Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Hyatt house on Nov 3, 2019
Dear Guest Thank you for sharing your thoughts on staying at Hyatt House Dusseldorf/Andreas Quarter. We are delighted to learn you enjoyed your stay to the fullest. We are already looking forward to welcoming you again soon! Best regards, Your Guest Relations Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Your Hyatt house Team on Nov 3, 2019
Dear Guest Thank you for sharing your thoughts on staying at Hyatt House Dusseldorf/Andreas Quarter. We are delighted to learn you enjoyed your stay to the fullest. We are already looking forward to welcoming you again soon! Best regards, Your Guest Relations Team

10/10 Excellent

Mohammad, Saudi Arabia

Travelled with family
Liked: Cleanliness, staff & service
Very nice hotel and great staff and location also great as you can walk to most of the attractions places I and family enjoyed staying in this hotel as the room is huge and also has washer and dryer and small kitchen
Stayed 3 nights in Aug 2019
Response from Guest Relations Team on Aug 25, 2019
Dear Mohammad, Thank you for sharing your thoughts on staying at Hyatt House Dusseldorf/Andreas Quarter. We are delighted to learn you enjoyed your stay to the fullest. We are already looking forward to welcoming you again soon! Best regards, Your Guest Relations Team

10/10 Excellent

SALIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ممتاز ونظيف وغرف واسعه وتعامل الرسبشن جميل وراقي وموقعه جدا ممتاز ولكن عيبة الوحيد في الفطور جدا جدا محدود
Stayed 3 nights in Jul 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Fantastic hotel. Room was spacious and very comfortable. Service was great and we loved the buffet breakfast. Quick walk to restaurants, bars, and shopping.
Stayed 2 nights in Jun 2019
Response from Guest Relations Team on Aug 25, 2019
Dear Joseph, Thank you so much for taking the time and trouble to leave a review highlighting the service and quality of room you were allocated during your recent stay with us. I am delighted to learn you had a lovely stay with us and our wonderful staff took such great care of you. I am so glad we have turned another Hyatt house guest into a valued customer and I am looking forward to welcoming you back in the near future. Once again thank you for your time and we hope to have the pleasure of welcoming you back to Hyatt house Düsseldorf/Andreas Quartier in future. With kindest regards, Your Guest Relations Team

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, super comfortable, nice art deco
Very good hotel / service apartment, I feel like being at home as the room is big and there are washing machine plus adequate kitchen utensils which make you comfortable enough to stay long in the room. Location is super great, very close to down town, but very quiet. The 24-hour car park at the basement make you even more convenient. Only one exception, our friend had left some gifts to us on the day before we left, however the hotel reception did not pass them to us; and when our friend went back to check, there was one bag lost. We were very unhappy and disappointed about this.
Stayed 3 nights in Jul 2019
Response from Your Hyatt house Team on Aug 13, 2019
Dear Marian, Thank you so much for taking the time and trouble to leave a review highlighting the service and quality of room you were allocated during your recent stay with us. We are delighted to learn you had a lovely stay with us and our wonderful staff took such great care of you. We are so pleased to hear you were able to have a restful stay with us! My apology for the inconveniences because of the Gift. Please be informed that follow-up will be made immediately so that corrective action can be taken as soon as possible. We hope that we will have the opportunity to welcoming you back again - it would be a pleasure for us! We will take good care of you! With our best regard, Your Hyatt house Team