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Serena Hotel

2.5 star property
Hotel with 24-hour front desk, near uShaka Marine World

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Photo gallery for Serena Hotel

Beach nearby
Front of property
Luxury Room, 1 Double Bed, Accessible, Non Smoking
Luxury Room, 1 Double Bed, Accessible, Non Smoking | View from room
Luxury Room, 1 Double Bed, Accessible, Non Smoking | Living area
Reviews
4.8

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • KitchenKitchenKitchen
  • Air conditioningAir conditioningAir conditioning
  • HousekeepingHousekeepingHousekeeping
  • 24/7 front desk24/7 front desk24/7 front desk

Explore the area

Map
127 Dr Pixley Kaseme St, Durban, KwaZulu-Natal, 4001
  • Popular LocationDurban International Convention Centre12 min walk
  • Popular LocationuShaka Marine World3 min drive
  • Popular LocationDurban Beach3 min drive
  • AirportDurban (DUR-King Shaka Intl.)26 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

May 5, 2020
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Room options

View all photos for Luxury Room, 1 Double Bed, Accessible, Non Smoking

Luxury Room, 1 Double Bed, Accessible, Non Smoking | View from room

Luxury Room, 1 Double Bed, Accessible, Non Smoking

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 495 sq ft
  • Beach view
  • Sleeps 2
  • 1 Double Bed

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CA $36 total
includes taxes & fees
May 16 - May 17
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About the area

Durban

Located near the beach, Serena Hotel is in South Beach, a neighborhood in Durban. UShaka Marine World is a popular attraction and the area's natural beauty can be seen at Durban Beach and Umhlanga Rocks Beach. Looking to enjoy an event or a game while in town? See what's happening at Sahara Stadium Kingsmead or Moses Mabhida Stadium.
Visit our Durban travel guideOpens in a new window

What's nearby

  • Durban International Convention Centre - 12 min walk
  • uShaka Marine World - 3 min drive
  • Durban Beach - 3 min drive
  • Suncoast Casino and Entertainment World - 3 min drive
  • Moses Mabhida Stadium - 4 min drive

Getting around

  • King Shaka Intl. Airport (DUR) - 27 min drive

Restaurants

  • KFC - 5 min walk
  • Roma Revolving Restaurant - 8 min walk
  • Gino's SkyView Bar - 8 min walk
  • Pirates Arms - 5 min walk
  • McDonald's - 7 min walk

About this property

Serena Hotel

Hotel located in South Beach
Serena Hotel provides dry cleaning/laundry services and more. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Smoke-free premises, concierge services, and a 24-hour front desk
  • Tour/ticket assistance, luggage storage, and an elevator
Room features
All guestrooms are individually decorated, and feature comforts such as premium bedding and pillow menus, in addition to perks like air conditioning and separate sitting areas.
More conveniences in all rooms include:
  • Heating and ceiling fans
  • Hypo-allergenic bedding, Egyptian cotton sheets, and Tempur-Pedic beds
  • Bathrooms with rainfall showers or spring water baths plus hair dryers
  • 42-inch LED TVs with premium channels
  • Balconies, separate sitting areas, and kitchens

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking available (ZAR 50 per day); reservations required

Family friendly

  • In-room kitchen
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Microwave on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Double sofa bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Spring water bathtub or hydromassage showerhead
  • Towels

Entertainment

  • 42-inch LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Kitchen
  • Microwave on request
  • Refrigerator

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Dryer
  • Free daily newspapers
  • Heating
  • Individual decor
  • Iron/ironing board
  • Living room
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: 10 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Nearby parking fee: ZAR 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Serena Hotel Durban
Serena Durban
Serena Hotel Hotel
Serena Hotel Durban
Serena Hotel Hotel Durban

Frequently asked questions

Is Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Serena Hotel?

Serena Hotel doesn't offer parking.

What time is check-in at Serena Hotel?

Check-in start time: 12:30 PM; Check-in end time: 10 AM. Late check-in is available during limited hours.

What time is check-out at Serena Hotel?

Check-out is at 10 AM.

Where is Serena Hotel located?

Located in South Beach, this hotel is within a 10-minute walk of West Street Mosque, Harbour, and Old Courthouse Museum. Workshop Mall and Golden Mile are also within 10 minutes.

Serena Hotel Reviews

Reviews

4.8
Rating 10 - Excellent. 3 out of 16 reviews" "
Rating 8 - Good. 0 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 4 out of 16 reviews" "
Rating 2 - Terrible. 6 out of 16 reviews" "

4.8/10

Cleanliness

5.2/10

Staff & service

6.0/10

Amenities

4.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2020

10/10 Excellent

Thembelani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Bandile

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

Sizwe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not be coming back
Definitely not as advertised. Probably worst hotel ever.
Stayed 3 nights in Jan 2020

4/10 Poor

Seitebogeng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

2/10 Terrible

Guest

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and looking dodgy. I do not recommend it on Expedia platform.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is not like it looks on the Internet, it looked like they were doing renovations. Uncomfortable untidy needs a lot of maintenance
Stayed 2 nights in Jun 2019

2/10 Terrible

zukiswa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay at serena hotel
Horrible place ever do not even think of staying there, it was so noisy and they do not clean unless u tell them to clean. There was a load shedding on the 30th instead of giving us candles they went to chill outside did not even apologise, there were constantly people peeping through the door at night and knocki ng and when u answer they run away. It was the horrible hotel i will never stay there even if it was 100 bucks for 3 nights.
Stayed 3 nights in May 2019

2/10 Terrible

GT

Disliked: Cleanliness, property conditions & facilities, room comfort
The room is so bad, There is no comfort at all.
Stayed 1 night in Apr 2019

2/10 Terrible

Bonginkosi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
please remove serena from the hotel listings
My stay at serena wasnt so pleasant at all,firstly had to wait until 11am to check hence we had booked online there was no arrangement whatsoever for us go check in on a clean room, no towels or soap provided had to ask, rooms have no wifi, no basics coffe,tea, kettle nothing. we had to ask for 2 glases so we can atleast drink water of which was told they do charge R100 for such requests, ni lights in the room or tv remote which only played standard chanels.. i could go on about my unpleasant stay but serena is not a hotel its just a brothel.. 😔😔
Stayed 3 nights in Mar 2019