Deluxe Double Room, 1 King Bed
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Reviews of Bentley

3 out of 5
Bentley
South Trunk Rd, Duncan Village, Penal-Debe

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

4/10 Poor

Judith, Calgary, Alberta, Canada

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
It is very hard to find this property. The GPS does not take you there and it is very very confusing. It took me a good 30 minutes to find and there is no signs out at all. When I received my room I had to get the bathroom cleaned. Overall the cleanliness was ok but not to the standards. They also did the vacuuming at 2:30 am then next night at 4:00 am. The hotel is not insulated so we could hear everything. After the second night of vacuuming I kindly asked the front desk not to do this anymore and it stopped. Also they had music going in the middle of the night in the hallways that you could hear so loud especially when woken up with the vacuum. Had to ask for extra pillows and towels but this was accommodated. Also, they had these scent balls in the bathroom that was very very strong odour. I asked to not to put these out and again accommodated. I have attached a picture of just the level of wiping furniture. Very dirty. We had asked to refund us as we wanted to go to another hotel but they could not as we booked through Expedia.
Stayed 9 nights in Aug 2019
Response from Nick on Sep 14, 2019
We do apologies, an will be improving.

10/10 Excellent

Racquel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was very impressed with the manager, and the front desk girls. Customer service and Hospitality was fabulous however I can see some improvements with amenities such as having washcloths in the rooms along with soap dishes in the shower. My start, was wonderful. Will come back
Stayed 4 nights in Jun 2019
Response from Nick on Jul 9, 2019
Thank you for your review. We will have this corrected for your next stay.