Outdoor pool, sun loungers
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Reviews of NH Collection Dubai The Palm

4 out of 5
NH Collection Dubai The Palm
Plot No. 220 (381-2730), Palm Jumeriah, Dubai

Reviews

8.6

Excellent

Rating 10 - Excellent. 90 out of 155 reviews" "
Rating 8 - Good. 37 out of 155 reviews" "
Rating 6 - Okay. 13 out of 155 reviews" "
Rating 4 - Poor. 8 out of 155 reviews" "
Rating 2 - Terrible. 7 out of 155 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Dalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great especially hotel location
Stayed 2 nights in May 2024

2/10 Terrible

Mem

Disliked: Staff & service, property conditions & facilities
The toilet area smells reported it. Still no resolution. Rude member of receptionist. Has awful check in system. 3pm. Not worth money as you can stay in better places in palm for price you pay.
Stayed 4 nights in May 2024

10/10 Excellent

Uma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. Super comfortable. Great staff. I need to come back here for a vacation
Stayed 1 night in Apr 2024

10/10 Excellent

Ki

Stayed 7 nights in Mar 2024

8/10 Good

Satpal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, cosy bed, lush towels, clean hotel, nice gym, good selection for breakfast. Lovely premiere lounge. However very unhappy that after a week was unable to get a lounger on the beach apparently this is private and does not belong to the hotel so it is FCFS or is it for paying visitors? This is why we booked this hotel. The receptionist said she will see if she could arrange something for us to get a lounger but nothing happened. Not a beach view as this hotel is not directly on the beach or have access to the beach. V disappointing as I requested a sea view - on a low floor could see much and bed faces the large apartment opposite. Tried to book two extended days as flight was delayed and was told by FOH there were no rooms although we were told the night before you had rooms. We booked via Expedia to get rooms at the hotel. Inconsistent housekeeping and had to ask 3/4 times to have my room serviced over the week and items not replenished. Attention to detail is required. Breakfast too busy a lot of people. A man at the front of the hotel said he’d order me a taxi saying he could order a ‘hotel taxi’, he gave us a receipt and when we got to the airport the driver wanted more money although we had arranged a price at the hotel. Appalling. No welcome drink on arrival. More attention required and care at this hotel.
Stayed 2 nights in Apr 2024

8/10 Good

Demetria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice. Close to beach
Stayed 2 nights in Apr 2024

10/10 Excellent

ELIF

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2024

10/10 Excellent

Hayley

Stayed 7 nights in Mar 2024

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean with amazing staff. Careem checked us in and did a great job explaining the amenities and property to us. Hotel is in great location, just across the street from a big mall with many dining & shopping options including grocery stores. View from the hotel rooftop pool and bar is worth staying at the hotel alone. Rooftop bar (view 180) is open until 2am everynight and the views are geat. Would stay at this hotel again and recommend to anyone.
Stayed 4 nights in Mar 2024

8/10 Good

Sereyvathiny, Dracut

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024

10/10 Excellent

Neeta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Very very well maintained. Excellent service. Very friendly staff.
Stayed 7 nights in Mar 2024

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very modern. It is in a good location. We enjoyed the infinity pool and rooftop area. Really great staff very attentive. Make sure you visit the View and the Promenade!
Stayed 3 nights in Mar 2024

10/10 Excellent

Genevieve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at NH Collection. Very good location, beach was a 2 mins walk and on the doorstep of many dining options on the West Beach. Loved the free valet service! Breakfast options were ok, helped that you had a choice of two places.
Stayed 8 nights in Mar 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay here, only downside was noise from rooms each side and in the corridor.
Stayed 2 nights in Mar 2024

6/10 Okay

simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, buffet food below average but good in thecsports bar was okay.
Stayed 3 nights in Feb 2024

10/10 Excellent

Elias

Liked: Amenities
Great hotel
Stayed 4 nights in Feb 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all incredibly helpful. The food was impeccable.
Stayed 6 nights in Feb 2024

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros and cons.
Hotel pool has an epic view and a great location on the Palm. Room was ok but small for the price. Food options were not so great. Breakfast by far the least impressive of the many Dubai hotels I’ve stayed in (including some half the price). Not in a rush to come back.
Stayed 6 nights in Feb 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Ludmila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel beautiful pool view
Nice hotel and facilities are great, all the staff are super kind apart from the 2 ladies serving at the bar by the pool.
Stayed 4 nights in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice view and great pool
Hotel is better than expected, nice gym and pool, staff welcoming great, cleaning staff super kind but the pool bar ladies at the 180 bar aren’t very nice, my son felt uncomfortable of how rude they are, also they always look unwelcoming all the times we went to the pool, waitress are nice though… but apart from that all great!
Stayed 4 nights in Feb 2024

10/10 Excellent

Abdul Halim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Haroon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Joseph

Stayed 3 nights in Feb 2024

8/10 Good

Lea

Liked: Staff & service, property conditions & facilities
The staff at the hotel were incredible. So eager to help and assist. As soon as I came in, a staff member came to help with my suitcase. Any time I left the hotel, staff members helped me with taxis etc. I also needed some information that they were so helpful with. The one downside I would say is that the bathroom of the studio room is so small that you cannot open the door fully as the toilet is behind the door. It was fine for my needs as I was a solo traveller however it would be difficult to manage with kids. Also, the hotel is new and I found the rug in the room to be pretty stained. I think the hotel ought to deep clean it or change it so that the room looks fresh. Aside from that all was great and I had a lovely stay at the hotel. Thank you!
Stayed 4 nights in Feb 2024

10/10 Excellent

Kevin Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 5 nights in Feb 2024

10/10 Excellent

ali

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 13 nights in Jan 2024

8/10 Good

lisa jane

Liked: Cleanliness, staff & service, property conditions & facilities
The view 180 bar has the most amazing views at night
Stayed 6 nights in Feb 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Excellent staff. Very nice hotel and well located. Breakfast at Reno cafe better than the buffet breakfast. Staff upgraded us to a suite after a problem with our first room.
Stayed 7 nights in Jan 2024

10/10 Excellent

Elena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Lihar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but very busy.
Great hotel in fantastic location - short walk to monorail. Clean and modern design and access to beach club. One side of the beach club was full ( or reserved) but we were shown another part of beach club which was 5 mins walk. Every staff member was super friendly and helpful. The hotel is very busy with long waits for lifts, lengthy queues for breakfast buffet. If you are a light sleeper, request a room away from the road as you will hear super cars whizzing up and down the road.
Stayed 2 nights in Jan 2024

8/10 Good

Shirin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We will come back again
Stayed 7 nights in Jan 2024

8/10 Good

Sherif

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Ari

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 8 nights in Jan 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
The stay was excellent. I was in room 955 from Jan 21 - 26. The room service staff were excellent and helped me in every way. I will definitely recommending this hotel to all my friends that plan to visit dubai.
Stayed 5 nights in Jan 2024

4/10 Poor

Sam

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Emir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Great service, great place, close to the mall. Beautiful view
Stayed 4 nights in Jan 2024

10/10 Excellent

Muhammad Abdul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff. The only problem I had was as a smoker I had to come down to lobby to have a smoke even though I had a balcony I was told I wasn’t allowed to smoke on my balcony which was annoying for me as other hotels nearby allowed you to smoke on balcony.
Stayed 6 nights in Jan 2024

10/10 Excellent

Suchal junaid

Stayed 3 nights in Jan 2024

10/10 Excellent

johnny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and good buffet morning walking around mall sand beach
Stayed 2 nights in Jan 2024

10/10 Excellent

Shazia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Denisr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and location
Great location on West Beach. Great staff, food, service, lovely pool, fabulous views and wonderful beach club. Just perfect
Stayed 4 nights in Jan 2024

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have a good time and we really enjoyed the rooftop pool
Stayed 2 nights in Nov 2023

4/10 Poor

Nubia

Liked: Cleanliness, property conditions & facilities, room comfort
Not as good as expected
Stayed 3 nights in Dec 2023

2/10 Terrible

Mary Sol

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situation
Stayed 3 nights in Nov 2023

8/10 Good

Mariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, great location and amenities! The pools (beach pool and rooftop pool) were really nice. The beach club was very cool, we loved the 70’s vibe. Sometimes was hard to get a chair at the pool or beach but we always managed to find one or two. There should be a system to reserve in advance! Staff were very nice. Our room (studio) had a Nespresso machine, which was a real plus for us. However, the coffee was not Nespresso (generic capsules). As a coffee person I could tell the difference… ended up buying coffee at the shop downstairs. Overall the experience was really good
Stayed 4 nights in Nov 2023

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on West Palm Beach. Great options of restaurants and bars within the area. Hotel staff go above and beyond. Exceptional service. Polite and friendly. A taxi ride away from the marina and down town Dubai.
Stayed 6 nights in Nov 2023