They asked me to pay the room twice, and it was really annoying at 5am when I just needed to get to airport. They also didn't manage to call me a cab for 5am, at least it didn't come. Even though it might not be there fault, they also did not try to fix it (you can just call the cab company, I lived in this city for many years), so I had to do it myself. This would be a huge problem for anyone who has not lived in the city before.