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Reviews of Holiday Inn Express Dothan North, an IHG Hotel

2.5 out of 5
Holiday Inn Express Dothan North, an IHG Hotel
4090 Ross Clark Cir, Dothan, AL

Reviews

8.2

Very good

Rating 10 - Excellent. 187 out of 376 reviews" "
Rating 8 - Good. 98 out of 376 reviews" "
Rating 6 - Okay. 51 out of 376 reviews" "
Rating 4 - Poor. 20 out of 376 reviews" "
Rating 2 - Terrible. 20 out of 376 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Cynthia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints about or stay.
Stayed 1 night in Apr 2024

6/10 Okay

Ellen

no bath towels, dirty around the edges, desk person wearing lounge pants unprofessional, breakfast person unprepared
Stayed 1 night in Mar 2024

2/10 Terrible

Alissa

Bathroom shower was disgusting, there was mold and it was dirty. Toilet seat was broken and entry floor to the room was sticky.
Stayed 1 night in Mar 2024

8/10 Good

leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room had smokers in it previously. handicap bench in shower had pulled from the wall. Had to wait for the elevator to be fixed.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just there for a sleep, it was great
Stayed 1 night in Jan 2024

8/10 Good

Reed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Toilet had plumbing issues. Breakfast area needs attention. Toaster was broken and food wasn't good (the food quality itself, not the cooking). Comfortable beds and the hotel was clean all around but you'd expect better for the price.
Stayed 2 nights in Mar 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy
Stayed 1 night in Feb 2024

6/10 Okay

Lana

Stayed 1 night in Feb 2024

8/10 Good

Kimberley

Travelled with family
Liked: Amenities, property conditions & facilities
Always a good stay when we come to Dothan.
Stayed 1 night in Feb 2024

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Feb 2024

6/10 Okay

Brenda

Travelled with family
Liked: Cleanliness, staff & service
The shower did not work properly. All it had was a handheld shower which is fine except the hand held part would not stay in place- kept falling. You could not really a true shower. Bath sink kept stopping up- very slow to drain. Other than the bathroom issue, it was fine.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cx
Stayed 1 night in Feb 2024

4/10 Poor

William

Disliked: Cleanliness, staff & service
Room was dirty and outdated. Some furniture was missing. Bathroom really needed updating will not stay here again!!
Stayed 1 night in Jan 2024

4/10 Poor

Diane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023

8/10 Good

Richard

Travelled with family
Liked: Property conditions & facilities
Bed was not comfortable
Stayed 1 night in Dec 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Angelina

Travelled with family and small children
Liked: Cleanliness, staff & service
It was a clean property. Staff was great and nice. Breakfast was not great always ran out and didn’t replace items.
Stayed 2 nights in Nov 2023

8/10 Good

Mario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing the reason why I am giving 4 stars is because of being out of a lot of breakfast items and so we had to go get breakfast most days. But otherwise the hotel was clean and safe.
Stayed 4 nights in Nov 2023

10/10 Excellent

Sharondia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Friendly staff. Very nice manager. They were swamped but she was still polite and helpful. They had a band and 5-6 soccer teams staying so it was a rowdy crew but they were still courteous and respectful.
Stayed 2 nights in Nov 2023

4/10 Poor

Alana, Laceys Spring

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Kenneth

Travelled with partner
Friendly staff,clean rooms,and good breakfast
Stayed 2 nights in Nov 2023

2/10 Terrible

Jill

Disliked: Cleanliness, staff & service, property conditions & facilities
Will not stay there again disappointing
Stayed 1 night in Nov 2023

6/10 Okay

Alysha

Travelled with family
Liked: Cleanliness, staff & service
We arrived shortly after 3p to find that our rooms (2) were not ready. The hotel had full occupancy the night before so I understand the delay. We had to wait about an hour before we could check in. We found our rooms to be clean. The lock on one of the doors did not work so we had to move rooms. The manager on duty was very accommodating. Our room had some minor issues like the wallpaper raising up under the bathroom and the shower curtain wasn’t long enough to reach the bathtub so water sprayed all over the floor while taking a shower. Minor issues. Overall, the hotel met our needs for one night.
Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean rooms were very nice staff was great
Stayed 1 night in Nov 2023

2/10 Terrible

Wendi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows awesome
Stayed 2 nights in Oct 2023

10/10 Excellent

Arthur

Stayed 1 night in Sep 2023

6/10 Okay

Deborah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Carpet to hallway was being replaced and glue and mess was where you had to walk thru to get to room. The front desk person was very rude on more than one occasion and acted mad that she was being bothered and her attitude was less than friendly. Even while checking in she had a very bad attitude.
Stayed 2 nights in Sep 2023

10/10 Excellent

Marc

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Management on Sep 1, 2023
We greatly appreciate your review and thank you for choosing the Holiday Inn Express Dothan!

10/10 Excellent

Jeffrey, Crofton

Stayed 1 night in Aug 2023

10/10 Excellent

Billy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2023

8/10 Good

Lauren

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Ok but pool needs tlc
Everything is great except for the pool. It has a green discoloration to it & a lot of trash in it. Otherwise, staff, location, & room are good.
Stayed 1 night in Jul 2023

2/10 Terrible

Robert

Stayed 1 night in Jul 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Holiday Inn Express was clean and in very good condition. The front desk stafff was extremely helpful when we experienced a problem with our room door lock. They took immediate action and made sure everything was working properly. We enjoyed our stay and will definitely keep this one in mind when we travel that way again.
Stayed 1 night in Jun 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok but with problems.
Staff was very friendly but they had to walk us to our room each time because the key pad was broke. We had to wait 15 minutes to get into our room on more than 1 occasion. Also they cancelled our reservation because of overbooking 1.5 hours before check in. They finally honored the reservation. Very stressful.
Stayed 3 nights in Jun 2023
Response from dhndo_gm on Jul 4, 2023
David,Thank you for taking the time to share your feedback in regards to your recent stay with us at Holiday Inn Express & Suites Dothan. As a valued customer, we see that there is room for improvement based on your feedback.We will be using your comments to continue to grow and improve our property to meet all our guest's needs. Thank you again for the review of your recent stay!

10/10 Excellent

Jennifer

Business traveller
Friendly staff
Stayed 1 night in Jun 2023
Response from dhndo_gm on Jul 3, 2023
Thank you for sharing your experience at the Holiday Inn Express & Suites Dothan.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with our team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying with us at Holiday Inn Express & Suites Dothan and we look forward to welcoming you again whenever your travel needs bring you back to Dothan.

4/10 Poor

DOUGLAS

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
Trashcans were overflowing in hallways. Dirt and grim in all corners of the bathroom.
Stayed 4 nights in Jun 2023
Response from dhndo_gm on Jul 3, 2023
Thank you for taking the time to complete your review in regards to your recent stay with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincerest apologies for the issues you noted in your review. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Dothan. Thank you again for your time, and valuable feedback!

6/10 Okay

Rachel

Stayed 1 night in Jun 2023

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from dhndo_gm on Jun 8, 2023
Dear Larry,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Holiday Inn Express & Suites Dothan. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We also thank you for choosing to stay with us.

10/10 Excellent

sergio

Liked: Cleanliness, staff & service, property conditions & facilities
The service is great, very clean, and very friendly people
Stayed 1 night in May 2023
Response from dhndo_gm on Jun 2, 2023
Sergio, Thank you for sharing your experience at the Holiday Inn Express & Suites Dothan.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with our team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying with us at Holiday Inn Express & Suites Dothan and we look forward to welcoming you again whenever your travel needs bring you back to Dothan.

2/10 Terrible

Gary, Manassas Park

Disliked: Cleanliness, property conditions & facilities
VERY disappointing for $150/night. Nasty spots on the room floor right out in the middle of the carpet. Toilet seat broken. Shower doors extremely hard to slide open (no handles either). Water pressure PITIFUL. Privacy door latch was missing. In room A/C erratic. PITIFUL !!!!
Response from dhndo_gm on Jun 2, 2023
Thank you for taking the time to complete your review in regards to your recent stay with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincerest apologies for the issues you noted in your review. We have shared your comments with our staff to ensure those concerns are immediately addressed.We hope to have an opportunity to better your experience with us whenever your travels bring you back to Dothan. Thank you again for your time, and valuable feedback!

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from dhndo_gm on May 29, 2023
Steve, Thank you for sharing your experience at the Holiday Inn Express & Suites Dothan.Your feedback is integral to our ability to continue to improve our service. Thank you for staying with us at Holiday Inn Express & Suites Dothan and we look forward to welcoming you again whenever your travel needs bring you back to the Dothan area.

10/10 Excellent

Nuria

Stayed 1 night in May 2023

10/10 Excellent

Jamaal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick Easy Process
Stayed 1 night in May 2023
Response from dhndo_gm on May 22, 2023
Jamaal, Thank you for sharing your experience at the Holiday Inn Express & Suites Dothan.As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. Your feedback is integral to our ability to continue to improve our service. Thank you for staying with us at Holiday Inn Express & Suites Dothan and we look forward to welcoming you again whenever your travel needs bring you back to the Dothan area.

10/10 Excellent

Jessie

Stayed 1 night in May 2023
Response from dhndo_gm on May 22, 2023
Jessie, Thank you for sharing your experience at the Holiday Inn Express & Suites Dothan.As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. Your feedback is integral to our ability to continue to improve our service. Thank you for staying with us at Holiday Inn Express & Suites Dothan and we look forward to welcoming you again whenever your travel needs bring you back to the Dothan area.

8/10 Good

Laura

Business traveller
Liked: Staff & service
Stayed 1 night in May 2023
Response from dhndo_gm on May 19, 2023
Laura, Thank you for sharing your experience at the Holiday Inn Express & Suites Dothan.Your feedback is integral to our ability to continue to improve our service. Thank you for staying with us at Holiday Inn Express & Suites Dothan and we look forward to welcoming you again whenever your travel needs bring you back to the Dothan area.