I have stayed at this hotel for many years, multiple times a year, and I've never had too many complaints. This time I was so grossed out my the lack of cleanliness in my room, I will never go back. (ie. hair on the shower walls that was not mine, & what I hope was just dried lotion on the marble wall in the bathroom) also there was a battery missing from the back of the remote which I called about so I could use it, and no welcome fruit like previous visits. I didn't even attempt the food situation because they have scaled back so much.