Dona Paula Beach Tours and Activities

Excellent property and helpful and friendly staff

fantastic hospitality - extremely friendly and helpful staff everywhere whether it was front office, in Miri or housekeeping. Large property over 50 acres with a beautiful lagoon, clean uncrowded beach and lots of activities for kids and adults. used the laundry service also which was exceptional.

Thoroughly enjoyed our stay. From the moment we arrived to the time we left the the staff were welcoming, accommodating, helpful and courteous. In fact, my experience with Holiday Inn started when I booked the hotel a few months ago. I emailed several times and each time they responded quickly, efficiently, politely and with helpful information. Nothing was ever too much for them and their communication skills are excellent - this gave me great confidence after I made the booking. (Other hotels lacked this which did not give me the reassurance I needed). As far as I am concerned, my holiday starts when I have made the booking and having reassurance is extremely important otherwise instead of looking forward to it, you can be worried. Thank you to all those staff on the front desk who responded to my emails. Also a big thank you to concierge for going to the pharmacy to get me medicine for the infected bites I had. The hotel was extremely clean and the staff throughout were extremely accommodating especially to some of the dietary requirements we had. Thank you to all the chefs for making us the dishes we required. We celebrated two wedding anniversaries and the staff acknowledged this. We also organised a surprise private beach dinner which was beautiful and a lovely experience - thank you Praveen for this. The hotel has a private access to the beach, well worth it. The beach was extremely clean, even the water was clear, so so clean! I was extremely impressed with it!