Executive Suite, 1 Bedroom (Club Lounge Access) | View from room
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Reviews of Sheraton Djibouti

4 out of 5
Sheraton Djibouti
BP 1924, Plateau du Serpent, Djibouti

Reviews

6.8
Rating 10 - Excellent. 25 out of 112 reviews" "
Rating 8 - Good. 30 out of 112 reviews" "
Rating 6 - Okay. 26 out of 112 reviews" "
Rating 4 - Poor. 20 out of 112 reviews" "
Rating 2 - Terrible. 11 out of 112 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

6.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Abdirahman F

Stayed 3 nights in Dec 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique thing about the Sheraton is it location by the water
Stayed 3 nights in Oct 2023

10/10 Excellent

Renalda

Stayed 4 nights in Sep 2023

4/10 Poor

Ali

Stayed 2 nights in Aug 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and safe, loved the bar and staff.

10/10 Excellent

Adel, Riyadh

Stayed 3 nights in May 2023

4/10 Poor

Garland

I am thoroughly disappointed in my stay at the Sheraton. I paid for a suite & was put into their most basic room upon check in. Whenever I went back downstairs and informed the front desk of their error. I was lied to and told my actual room would be ready within 10 mins. I sat and waited for almost 3 HOURS before I was put into a different room. Whenever I would ask periodically if my room was ready, they would say “10 more minutes sir”. Their excuse was that the room was not clean yet. After almost 3 hours it was around 9:30PM when the front desk agent took me to my room. This room STILL was not the room I paid for. I even showed him the reservation where it said I would have a patio. He told me “sorry sir”. I didn’t even feel like arguing at this point because I was tired & wanted to go to sleep. As a Marriott gold member, this is truly unacceptable. Throughout my stay, I would be awaken at random times due to random hammering and construction taking place near my room. I was NOT warned about this and I even called to complain and nothing was done about it. I was told “Sorry sir”. I only stayed at this hotel because there was a music festival going on that was advertised for 2 days. When I arrived at the hotel, the festival had been modified to only 1 day. The staff informed me that it would be from 6:00PM to 2:00AM. The festival did not start until almost 11:00PM and the music ended around 1:15AM. Truly one of the WORST stays I've ever had. I ended up checking out early
Stayed 3 nights in May 2023

10/10 Excellent

SOPHIE

Stayed 1 night in Feb 2023

6/10 Okay

Edward

Stayed 11 nights in Jan 2023

10/10 Excellent

Claudia

Stayed 1 night in Sep 2022

10/10 Excellent

Nabeil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great people all around , no complaints, thank u I had a pleasant stay
Stayed 4 nights in Jun 2022
Response from Elmi on Jul 31, 2022
Dear Nabeil, Thank you very much for your positive feedback. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Djibouti. Looking forward to welcoming you back. Yours Sincerely, Reservation Team

10/10 Excellent

Gedion

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. I would defiantly stay there on my future trips.
Stayed 3 nights in May 2022

8/10 Good

Arturo

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great and lobby and restaurants suited me fine. The rooms need updating.
Stayed 3 nights in Apr 2022

10/10 Excellent

Esteban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were wonderful. They were helpful.
Stayed 2 nights in Apr 2022

8/10 Good

Ashraf

Business traveller
Liked: Cleanliness, staff & service
Stayed 9 nights in Mar 2022

10/10 Excellent

Hodan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2022

6/10 Okay

Momodou

Business traveller
Liked: Cleanliness, staff & service
Great location. The amenitis were ok.
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Experience
I really enjoyed my stay and will return again soon
Stayed 1 night in Nov 2021

2/10 Terrible

Ahmed

Stayed 3 nights in Nov 2021

10/10 Excellent

Mihane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business trips
Very good for the price
Stayed 4 nights in Oct 2021

10/10 Excellent

Ebsa, Auburn

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Ashraf

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money
Very friendly staff, special thanks to Mr. Younis
Stayed 2 nights in Sep 2021
Response from YunesAlamodi on Oct 2, 2021
Dear Mr. Ashraf, Thank you for taking the time to share your recent experience at the Sheraton Djibouti. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Djibouti. We look forward to serving you soon. Best Wishes, Yunes Alamodi Assistant Rooms Division Manager Sheraton Djibouti yunes.alamodi@sheratondjibouti.com

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean and in a nice location by the sea
Stayed 2 nights in Aug 2021

8/10 Good

afthab

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Djibouti, Djibah Searching for seafood .
It was a interesting stay at the Sheraton, as all my meeting where conducted there, which made everything easy.
Stayed 4 nights in Mar 2021

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2020

8/10 Good

roland

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quite and peaceful stay
Very clean rooms,Great service,Personnel and staff extremely helpful and gentle,Beds large and comfortable, Some parts of the Hotel were under renovation during my stay .
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Max.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I tavel a lot for work and I stop at this hotel at least once a month . I can say one thing . The efforts in improvements are great and successfull . So far , the results are : top quality service and comfort . From reception to management .
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are so nice. They treated me very well.
Stayed 1 night in Dec 2019

6/10 Okay

Max, Charleston , South Carolina

Business traveller
Liked: Cleanliness, staff & service, amenities
I travel a lot for business and I like to pay my extras in cash . But seems to be a problem in theSheraton Djibuti . They will refuse US Currency unless is in mint condition and the bill is a recent print .I pulled several 100 $ bills , none seem to be satisfactory to the concierge . They offered to exchange my money at a bad rate and I refused . They also claim to have instructions from the management about currency exchange . All this process creates a very difficult experience for the customer .
Stayed 1 night in Jan 2020

4/10 Poor

satish

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is very poorly maintained
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service
the staff seemed to have undergone training on customer services, well done. The gym needs a major overhaul.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was not a 4 star and not worth the money. The hotel rooms and facilities were old and dirty. Sheraton should withdraw their name from this hotel since it reflects poorly on the brand. View from pool was nice, but that was the only upside.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

It is a nice hotel but not as nice as other Sheraton chains. Location of the beach is where sewage water flows. So it smells and dirty to swim. Since I used my vouchers I had a big orice discount, otherwise not worth the money. However everything in Djibouti is crazy expensive. Buffet breakfast is great. Pool is quiet and not crowded.
Stayed 1 night in Nov 2018

4/10 Poor

Wilson, Addis

Disliked: Staff & service, property conditions & facilities, room comfort
The location is wonderful - what a combo of a little beach and a delightful pool, and a great breakfast. Too bad that the staff can't measure up. The check in process was a mess and took forever, and then the room we got didn't have hot water and had a bath tub that didn't drain. We were moved for the next night, into a room with tepid A/C, which doesn't cut it in hot Djibouti. So a hot a night of sweaty sleep. All for $300 bucks a night, very disappointing.
Stayed 2 nights in Nov 2018

10/10 Excellent

Clifford, Alabama

Liked: Staff & service, property conditions & facilities
AWESOME great Staff and everyone always had a smile
Stayed 6 nights in Oct 2018

4/10 Poor

OZ, Nairobi

Liked: Staff & service
Disliked: Cleanliness, room comfort
The bed sheets were so old. I booked a room with queen bed and the hotel gave me a double bed room. but very small bed. the room has a door that should open to the next room. I literally could hear all the conversations the next guy was having on phone. imagine now he opens the TV at 3 am. it was hell. I don't blame him since that is his right. the hotel should invest in more basic sound proof walls. finally, the USD260 per night is not worth the accommodation. however, you need to know that Djibouti hotels are generally very expensive compared to the quality offered.
Stayed 2 nights in Oct 2018

6/10 Okay

LUDMIL

Liked: Cleanliness
Stayed 1 night in Jul 2018

8/10 Good

Kan

Liked: Staff & service, property conditions & facilities, room comfort
Good stay @ Sheraton
It was comfortable stay, ofcourse every time.
Stayed 3 nights in Jun 2018

8/10 Good

GUILLEMOT

Liked: Staff & service

6/10 Okay

Mussie

Liked: Cleanliness
It’s nit the Sheraton brand Hotel that we normally
Very expensive and the room has smell
Stayed 1 night in Feb 2018

2/10 Terrible

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid being ripped off. Stay elsewhere.
I rarely write reviews because I actually do not ask for too much when I stay at a hotel However, my stay at Sheraton warranted the time for me to add a review. The hotel options in Djibouti are limited, and further limited since I made my reservation with only two weeks notice. At US$ 285 per night, for what was categorized as an "Executive" room, I expected so much more than what was delivered. The room was honestly no better that a cheap motel room off the interstate highway back home in the US. I asked the front desk why I did not get an executive classed room, and she said that I did - executive rooms are termed as such because they are on the higher floors. <sigh>. To make matters worse, I was shocked to find that I was charged US$ 10 for a bottle of carbonated water. The only nice thing about the hotel is that the staff are very pleasant.
Stayed 6 nights in Nov 2017

4/10 Poor

Dave, Canada

Disliked: Property conditions & facilities, room comfort
Decent hotel but no value-for-money.
Way too much money for an average hotel. Stayed at Accacis and Atlantic Hotels in DJC recently and they are both more affordable and better quality.
Stayed 1 night in Oct 2017

6/10 Okay

Adan, USA

Liked: Staff & service
Disliked: Property conditions & facilities
Its a hotel
When I arrived at the Airport the Hotel shuttle did not show, I did called in advance for pickup, I had to take a taxi to the hotel , Checking in was great, one thing I will say that the staff at the hotel is great, they make you feel comfortable. The rooms are a little worn down but the bed was comfortable. The water pressure was bad and the water was salty, housekeeping was good, The location of the hotel is not bad, I did enjoy the casino being right next door, the food was great, one thing I was disappointed about they really did not have information about what to do around there, you would thing they would have pamphlets or brochure so you can look at, I could not tell you how the swimming pool is because it was closed for construction, check out was easy but once again the airport shuttle ride did not show, I had to take a taxi but the hotel did pay for it . Overall I would rate the hotel as a 2 star.
Stayed 4 nights in Sep 2017

6/10 Okay

Peter

Sheraton not so good
Service was not so good, sometimes enough towels, sometimes not, sometimes water delivered other times not. There was an empty cup lying in the corridor for 3 days.
Stayed 4 nights in Aug 2017

8/10 Good

Antoine

Liked: Staff & service, room comfort
OK
The hotel was nice but a little worn.

6/10 Okay

Diane

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Mixed bag
Our stay was mixed. The fisrt night we were told there were no rooms with a king or quenn bed and we should just move 2 twin beds together ourselves. having been married for 25 years this was a surprise. @ days later we were given a room with a quenn bed overlooking the Red Sea, a different story. The pool was great and the beach, though small, was clean and completely private. the water was clean and clear.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Services poor the pool was closed and not working.
It is poor hhotel sheraton brand. Pool has been out of operation for months. The room conditions are shabby.shabby . I would not recommend staying at this hotel ever again

2/10 Terrible

TARIQ, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
-100
Bad and worst experience.