Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Days Inn by Wyndham West Des Moines / Clive

2 out of 5

Reviews

5.6
Rating 10 - Excellent. 154 out of 1001 reviews" "
Rating 8 - Good. 185 out of 1001 reviews" "
Rating 6 - Okay. 194 out of 1001 reviews" "
Rating 4 - Poor. 223 out of 1001 reviews" "
Rating 2 - Terrible. 245 out of 1001 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Cindy

Liked: Cleanliness
Stayed 20 nights in Apr 2024
Response from Manager on May 4, 2024
Hello Cindy,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job all around!
Stayed 2 nights in Apr 2024
Response from Manager on Apr 30, 2024
Hello Antonio,We are delighted to hear that you had a positive experience staying with us. Our team strives to provide excellent service to all our guests. Should you have any further feedback or if there is anything we can assist you with in the future, please do not hesitate to reach out.

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
This property is old, but it is well kept. It is clean and everything worked well. I would stay here again. The breakfast options are very limited.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 30, 2024
Hello Bill, We appreciate your positive feedback about our well-maintained property and cleanliness. We're glad you enjoyed your stay with us. Your comments about the breakfast options being limited will be shared with our team for review. We hope to welcome you back for another stay in the future.

2/10 Terrible

Mike

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
$125 a night? More like 125 ants per night. Thankfully not as many roaches. The staff will arbitrarily pick a deposit and you can expect it to take 2 to 3 weeks to get it refunded If you book through any online site and pay less than 100 per night the staff will repeatedly point out it is a 100 ant a night hotel, i mean $100 a night hotel
Stayed 14 nights in Apr 2024
Response from Manager on Apr 30, 2024
Hello Mike, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Lue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Inside is clean but outside a little dirty . Also noisy due to the highway behind the building
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Lue,Thank you for sharing your feedback with us. We appreciate your comments about the cleanliness of our hotel's interior. Regarding the noise from the highway, we apologize for any inconvenience this caused during your stay. Your input helps us continue to improve our guest experience.

10/10 Excellent

Kandis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Kandis,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future for another enjoyable experience.

6/10 Okay

Darryl, Marysville

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable. Was mostly quiet at night. Location near I-70 for east access. Almost everything was in working order. Sam's Club gasoline roughly just one mile away from the property. 0 Shower: Will get hot water but temperature difficult to adjust. Diverter valve not fully working properly. – No hair dryer provided. – Floor not carpeted (some will consider this a plus). – Very bright lights in rear of property a nuisance.
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Darryl, Thank you for sharing your feedback with us. We are glad to hear you found the bed comfortable and enjoyed the quiet nights. It's great you found the location convenient near I-70. We appreciate your comments on the room amenities and will share them with our team for further evaluation. We hope to welcome you back for an improved experience soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!!
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Jessica,We are delighted to hear that you had an enjoyable experience during your stay with us! We appreciate your positive feedback and look forward to welcoming you back for another excellent stay in the future.

10/10 Excellent

Demica

Liked: Cleanliness, staff & service, property conditions & facilities
Liked it
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Demica,We're delighted to hear that you enjoyed your stay with us. If you have any further feedback or suggestions, please don't hesitate to reach out. We look forward to welcoming you back in the future.

10/10 Excellent

Demica

Everything was clean and cozy
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Demica,We are pleased to hear that you found our hotel to be clean and cozy during your stay. Your comfort and satisfaction are always our top priorities. Thank you for taking the time to share your feedback with us. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Patrick

Great deal
Stayed 3 nights in Apr 2024
Response from Manager on Apr 12, 2024
Hello Patrick,Thank you for recognizing our competitive pricing. We strive to provide value to all our guests. If you have any further feedback, we'd be pleased to hear it.

6/10 Okay

Brittany

Travelled with partner
It was ok- nothing to brag about.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Brittany, We appreciate your feedback and regret that your stay was not exceptional. We continuously strive to improve our services to meet all guest expectations. If you have any further remarks, we encourage you to reach out to our management for further assistance. Thank you for sharing your experience with us.

4/10 Poor

Ryan

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Ryan, We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us with any specific feedback you may have so we can address any concerns and improve our services. We value your input.

4/10 Poor

Rickey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You charged me more for non smoking room.Its all non smoking
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Rickey, We apologize for any confusion regarding room charges. Our property does offer both smoking and non-smoking rooms with varying rates. For any further clarification or assistance with your billing, please reach out to our management directly. Your feedback is appreciated as it helps us continue to improve our services.

10/10 Excellent

Son

Stayed 4 nights in Mar 2024
Response from Manager on Apr 20, 2024
Hello Son,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. Please don't hesitate to reach out if there is anything we can do to make your next visit even more enjoyable.

8/10 Good

Nathan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Oj
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Nathan,Thank you for sharing your experience with us. We appreciate your feedback and will address the issues you've raised internally to improve our services. Our management team is always available to discuss any concerns you may have.

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The listing for days inn windham west des Moines/ Clive stated they had a pool and description said it had a outdoor heated pool but there was NOT a pool of ANY kind on the property. The WHOLE reason we had made reservation at a hotel was so my kiddos could go swimming and not "break the bank" .
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Melissa, We appreciate your feedback regarding the pool. For future stays, we recommend reaching out directly to the hotel to confirm the available amenities listed online match your expectations. We hope you had an otherwise enjoyable visit with us.

8/10 Good

Jeremy

Travelled with family
PROS The place is good value if you’re looking for a minimalistic place that is inexpensive on your roadtrip. Our beds were very new and comfortable. The room was clean. CONS It’s dated, it’s small, the pillows were tiny, wouldn’t want to stay longer than a day
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Jeremy, We appreciate your feedback on our comfortable beds and clean rooms. While we strive to provide a minimalistic and affordable option for road-trippers, we understand your concerns regarding the size and dated feel of the hotel. Your comments about the pillows will be shared with our team for further review. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 Terrible

Ashley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Its dirty, looks scary on the back side. You can tell its a long stay hotel that ran to the ground and the owners bought it and have tried to cheaply fix it up. The only warm breakfast options were waffles. There was mold in shower. Holes in the ceiling stuffed with paper. You could here the traffic from the interstate. To get to the back upper rooms you have to walk up outside steps and walk clear down and around. The bed is literally a mattress on metal bars. There was dog food all over our floor. Just gross!
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Ashley, We appreciate your feedback and regrets about your recent stay. Your comments have been noted, and we will address them accordingly. Our team values all guest comments as they help us to continually improve our services and facilities for future guests. Thank you for bringing these issues to our attention.

8/10 Good

Adam

Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Adam,We are delighted to hear you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice Days Inn experience.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 29, 2024
Hello James,We are delighted to hear that you had a pleasant stay at Days Inn. Your feedback is valuable to us, and we hope to welcome you back in the future for another enjoyable experience.

4/10 Poor

Jon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
A lot of commotion all though out the night and people coming and going.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 21, 2024
Hello Jon, We regret to hear about the disturbance you experienced during your stay. Our team strives to maintain a peaceful environment for all guests, and we apologize if this fell short during your visit. Your feedback has been noted for future improvements.

8/10 Good

Ted

Good price nice check in quiet place
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Ted,Thank you for your feedback! We're glad to hear that you found our hotel to be quiet and that you had a smooth check-in experience. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Pamela

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The front staff was a little rude to me when initially came there told me they didn’t need my reference number I said okay but how are you going to find me and he wasn’t the best person to communicate with
Stayed 2 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello Pamela,We apologize for any inconvenience you experienced during your stay. Our team strives to provide exceptional service, and we appreciate your feedback. We will address this issue with our front staff to ensure better communication in the future.

10/10 Excellent

Juan

Stayed 1 night in Jan 2024
Response from Manager on Jan 31, 2024
Hello Juan,We are stoked to know that you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check in close to by work place
Stayed 4 nights in Jan 2024
Response from Manager on Jan 28, 2024
Hello Gavin,Thank you for choosing our hotel and for taking the time to share your experience. We're glad to hear that you found our check-in process easy and that our location was convenient for your work. We hope to welcome you back in the future for another great stay.

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello Gavin,We appreciate your excellent rating! We are glad to hear that you had a wonderful stay at our hotel. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Good

Gavin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Manager on Jan 14, 2024
Hello Gavin,We're glad to hear that you had a positive experience during your stay! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.

6/10 Okay

Shane

Stayed 4 nights in Jan 2024
Response from Manager on Jan 16, 2024
Hello Shane, We appreciate your recent stay with us. If you have any specific feedback about your experience, we encourage you to share it with us directly so that we can address any areas of improvement. We value your business and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Jan 9, 2024
Hello Gavin,We're thrilled to hear that you enjoyed your stay with us! If you have any additional feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back again soon.

8/10 Good

Ryan

Business traveller
Liked: Staff & service
Na
Stayed 2 nights in Dec 2023
Response from Manager on Dec 31, 2023
Hello Ryan,Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will use it to improve our services. Please contact our management team directly to discuss your concerns further.

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Gavin,Thank you for choosing to stay at our hotel! We appreciate your positive rating and are delighted to hear that you had a great experience during your stay. Should you have any further comments or feedback, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another excellent stay.

4/10 Poor

Brittany

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was very clean but the hallways were very gross.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Brittany, Thank you for your feedback regarding the cleanliness of your room. We appreciate your positive comments. We strive to provide a comfortable and clean environment for our guests. However, we apologize if the condition of the hallways did not meet your expectations. We will address this concern with our housekeeping team to ensure better maintenance in the future.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 13, 2023
Hello Karl,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience with us. We appreciate your positive rating and hope to welcome you back in the future.

8/10 Good

roger

Liked: Cleanliness, property conditions & facilities, room comfort
tv would not turn on. contacted front desk and clerk came up and something happened and the tv worked-but couldn't adjust volume or shut it off. only when un- plugging the power cord would the tv go off and when plugged in again the tv would come on automatically. also the heater wouldn't shut off when room temperature reached the set temp.
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello roger,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the TV and heater in your room. Our team has noted your feedback and will address these technical issues. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more seamless stay.

2/10 Terrible

Stephanie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty grounds, cigarette butts and spit on side walks. There wasn't an alarm clock in the room. I booked the room for 2 days and they deactivated my room key after the first day. I had to go down to the front desk and get it fixed. Very inconvenient, due to having to leave my friend along with my shopping standing outside in the cold.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 13, 2023
Hello Stephanie, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate you bringing the cleanliness concerns to our attention, and we will address this with our housekeeping team. We apologize for any inconvenience caused by the missing alarm clock and issues with your room key. We will pass your comments along to our management for further review. We hope you will give us another chance to provide you with a more satisfactory experience in the future.

10/10 Excellent

Chellrene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always choose this hotel whenever business brings us to Des Moines/Ankeny. Its affordable, convenient and friendly. Highly recommended.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 28, 2023
Hello Chellrene,Thank you for consistently choosing our hotel during your business trips to Des Moines/Ankeny. We are pleased to hear that you find our accommodations affordable, convenient, and friendly. Your recommendation is greatly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Jose

Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Jose,Thank you for choosing our hotel for your stay! We are delighted to have received an 8 out of 10 rating from you. We value your experience and would be grateful if you could reach out to our hotel directly to share any feedback you may have, as we are always striving to provide the best possible service. We look forward to welcoming you back in the future.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on Nov 5, 2023
Hello Timothy,Thank you for leaving us a perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay at our hotel. We truly appreciate your feedback and hope to have the opportunity to welcome you back again in the future.

6/10 Okay

VANESSA, Laveen

Overall average. Continental breakfast was limited. They advertise a pool, but don’t have one. Property was decent. Beds were comfortable. Location was good.
Stayed 4 nights in Oct 2023
Response from Manager on Oct 31, 2023
Hello VANESSA,Thank you for taking the time to write a review. We value your feedback and apologize if our continental breakfast did not meet your expectations. We appreciate your compliment on our comfortable beds and convenient location.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The door to room 142 did not close properly. Needed to force close. It was unaligned. The bathroom looks like they were trying to "remodel" but the workmanship was horrible and looked unfinished. The queen bed was set on a full size frame so sitting on the edge was dangerous. Free breakfast was limited to waffles, toast and cereal. Didn't see any juice, eggs (hard-boiled or scrambled). Although staff at the desk was friendly, it was very hard to understand him and had to ask him to repeat questions multiple times.
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Dear Guest, Thank you for bringing these issues to our attention. We apologize for any inconvenience you experienced with the door to your room and the bathroom. We will certainly look into these matters. We appreciate your feedback regarding the bed frame and breakfast options. We will take your comments into consideration for future improvements. As for the language barrier, we apologize for any difficulties you encountered and will work on improving communication with our staff. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Jacob

Stayed 1 night in Oct 2023
Response from Manager on Nov 12, 2023
Hello Jacob,Thank you for taking the time to leave us a 5-star review! We greatly appreciate your positive feedback and it was a pleasure having you as our guest. We strive to provide exceptional service and ensure a comfortable stay for all our guests. We value your business and hope to welcome you back in the future for another wonderful experience.

10/10 Excellent

Jose

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Jose,Thank you! We're glad to hear that you had a great experience with us. We look forward to welcoming you back soon.

4/10 Poor

JODI

Stayed 1 night in Sep 2023
Response from Manager on Nov 7, 2023
Hello JODI, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret if we fell short of meeting your expectations. We appreciate your input and will take your comments into consideration for future improvements.

2/10 Terrible

Alexis

Stayed 1 night in Oct 2023
Response from Manager on Nov 5, 2023
Hello Alexis,Thank you for sharing your feedback with us. We're sorry to hear that your experience at our hotel fell short of your expectations. We appreciate you bringing these issues to our attention and we strive to continuously improve. We would encourage you to reach out to our management team directly to discuss your concerns further.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Dear Guest,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Isidro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 5, 2023
Hello Isidro,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

8/10 Good

Cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, had housekeeping available.
Stayed 7 nights in Jul 2023
Response from Manager on Oct 5, 2023
Hello Cynthia,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our housekeeping. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

4/10 Poor

Dave

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
All of the rooms are exterior entrances and the property was a mess. They said it was because they just completed a remodel but it must have been some other rooms because ours doesn't look like anything had ever been updated. Including the hairdryer in the bathroom that had been ripped off the wall. The room was so small that they could only fit two double beds and not queen sized bed. There was tons of junk from the remodel that was all over the property. I don't mean to rip on the place but it needed a lot of work to be just average.
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Dave,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 Good

Paul M

Really needed an up date on the inside . Bathroom had some mold in the shower area! Paul
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Paul M ,I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.