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I was a little disappointed this stay because normally we have great service. Everyone was nice but they were so understaffed. We waited forever to be served in the bar restaurant area. We ended up leaving and walking to another place for food. The food was good and staff friendly they just had 1 person it was crazy.
I also went to take a shower and had 0 body wash, they didn’t replace it until the next day and it was my first day there.
This is why I gave a 3 star review.
Parking for this hotel us a terrible rip off. The parking garage is part of a mutli facility parking garage. If you enter from the hotel entrance its 40, if you enter from across the street its 8.It put you in the same parking spaces. I went in the hotel garage entrance while my traveling partner went in the other entrance. we parked next to each other in the garage and i paid 40, they paid 8. we entered at the same time and left at the same time 24 hours later.
As soon as I arrived the person who checked me in was very friendly. My room was really clean with a great view. The bed was really comfortable. Lots of things within walking distance. I’d stay here again.
While it is a ‘nice’ hotel. The main reason I booked it was for the rooftop pool. It was closed, there was no note anywhere on the booking site to inform me of this. They did not offer anything to make up for the pool aside from 2 passes to a local fitness center, but again we paid more for this pool specifically. They also don’t cover any parking charges. The fridge didn’t work in our room and there was no microwave…. Pretty disappointing for a nice hotel
Jessica
Stayed 2 nights in Apr 2024
10/10 Excellent
John
Travelled with family
Apr 22, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Three of the four elevators were out of service during the first part of our stay. This resulted in long wait times to get to and from the 12th floor. That said, the staff was clearly working hard to remedy the situation. In particular, the gentleman who ran the service elevator was very accommodating and very much on top of his game.
Property looks dated. Clean, grand, but dated both public spaces and rooms. Location is great, with tons of Restaurants and bars at a walking distance. Their restaurant is very limited, the Bar understaffed. Saturday evening only one bartender, no servers for the entire place. I felt like staying on a “limited service” hotel.
Everything about our stay at the Westin was enjoyable except the location of our room. Our room was right next to the elevators, so the noise and vibration was a nuisance, which didn’t lend for a comfortable night’s sleep.
WiFi was an extra fee. There is a single "restaurant" which is more like an open cafe. The website makes it look like a lot more than it is. The service is good at the bar, but not table-side. The food and drinks are excellent. The phone in the room was staticky and kept dropping calls. We had to wait on our room at check-in for about 1.5 hours. The coffee service in the room wasn't stocked properly (missing lids, missing condiments).
Great front desk service! Bedding extremely comfortable for a restful evening after day of travel and an awesome view of the mountains and empower stadium!!
You need to pay a $25 a day fee, but you get access to the gym and spa across the street, free beer flights, and $25 credit to the restaurant and bar. A good stay!
Talk about hidden fees, you pay £149 / night, they then charge a further $29 on arrival “resort fees” for a one-night stay and on top of that want to charge $10 to use the hotel wifi. Expedia need to update their information on this property as there is no free WiFi at all despite paying a resort fee!! Outrageous!
Lee
Stayed 1 night in Feb 2024
10/10 Excellent
Melinda
Feb 4, 2024
Liked: Property conditions & facilities
Melinda
Stayed 1 night in Feb 2024
6/10 Okay
Brigette
Travelled with family and small children, Travelled with partner
My only "complaint" is that finding the right entrance for their parking "non valet" was confusing. We first went into the wrong garage and entered some office building ( i think) then we had to circle the block a few times. But over all was a great experience, will stay again