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Reviews of Holiday Inn Express & Suites Wheat Ridge-Denver West, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Wheat Ridge-Denver West, an IHG Hotel
10101 W 48th Avenue, Wheat Ridge, CO

Reviews

7.8

Good

Rating 10 - Excellent. 397 out of 1001 reviews" "
Rating 8 - Good. 297 out of 1001 reviews" "
Rating 6 - Okay. 133 out of 1001 reviews" "
Rating 4 - Poor. 98 out of 1001 reviews" "
Rating 2 - Terrible. 76 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Abril

Liked: Cleanliness, staff & service, property conditions & facilities
I had an excellent stay at this property. The rooms were clean and nicely furnished, providing a comfortable environment. I felt safe throughout my stay, which was very important to me. Special thanks to Kyle at the front desk, who was incredibly helpful and knowledgeable. His assistance made my experience even better. Highly recommend this hotel!
Stayed 1 night in May 2024
Response from -Management on May 24, 2024
Hello Abril, we appreciate your feedback. We are glad you enjoyed your stay, we can't wait to welcome you again.

6/10 Okay

Candace

Stayed 3 nights in May 2024
Response from Management on May 16, 2024
Thank you for taking the time to leave a review. We pride ourselves on excellent hospitality services, if you would like to give us a call to discuss any issues you may have run into during your stay we would greatly appreciate that.

10/10 Excellent

Gautham

Liked: Property conditions & facilities
Great service.
Stayed 1 night in May 2024
Response from Management on May 11, 2024
Thank you so much for taking the time to leave a positive review. We look forward to welcoming you again soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Quiet room. Comfortable bed. Clean and at a very good price.
Stayed 1 night in May 2024
Response from Management on May 9, 2024
Thank you for taking the time to leave us a positive review. We greatly appreciate it and look forward to welcoming you again soon!

8/10 Good

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t the worst holiday inn stay. The area is old and run down. Hotel is in good condition though.
Stayed 4 nights in Apr 2024
Response from Management on May 9, 2024
Thank you for taking the time to leave us a positive review. We greatly appreciate it and look forward to welcoming you again soon!

8/10 Good

Heather, Buena Vista

Travelled with family
Liked: Staff & service, property conditions & facilities
It was a great stay!
Stayed 1 night in Apr 2024
Response from -Management on Apr 25, 2024
Hello, Heather, we are happy to hear you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

Larry

.
Stayed 1 night in Apr 2024
Response from -Management on Apr 25, 2024
Hello, Larry, Thank you for your good feedback we hope to see you back soon!!

6/10 Okay

Kelly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Great Breakfast.
Stayed 3 nights in Apr 2024
Response from -Management on Apr 25, 2024
Hello Kelly, Thank you for feedback. We hope to welcome you back soon.

8/10 Good

Lee

Stayed 2 nights in Mar 2024
Response from -Management on Apr 25, 2024
Hello, Lee, thank you for your feedback. We look forward to have you back soon!!

10/10 Excellent

RECIO, WEST HOLLYWOOD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you are in Denver or passing through Denver. Amazing staff, clean hotel, easy parking. Safe and convenient.
Stayed 1 night in Mar 2024
Response from Management on Mar 23, 2024
Recio, Thank you so much for your kind words. We hope to have you back soon.

8/10 Good

deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Traffic noise. Sink faucet sprayed, when turned on. Breakfast food not impressions. Coffee cold. Pork sausage two days in a row. Gravy cold. Biscuits hard as rocks. THIS IS MY DISLIKES.....
Stayed 2 nights in Mar 2024
Response from Management on Mar 22, 2024
We apologize for the inconveniences you experienced during your stay. We hope you will give us another chance to impress you in the future.

4/10 Poor

Pam

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Older property with rooms not maintained, non-working bathroom light, dangerous shower control, window shade non-functioning.
Stayed 1 night in Feb 2024
Response from Management on Mar 3, 2024
Thank you for staying with us, we apologize for the inconvenience you experienced during your stay. We hope you will give us another chance in the future to impress you.

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. Very safe area, customer service was great and the room and overall hotel was very clean. Breakfast was also very good. I will stay in these hotel brands again.
Stayed 1 night in Feb 2024
Response from Management on Feb 26, 2024
Thank you for taking the time to leave us a positive review. We look forward to welcoming you again soon!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast
Stayed 3 nights in Feb 2024
Response from -Management on Feb 24, 2024
Hello Kelly, thank you for your good review. We hope to welcome you back again soon!

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from -Management on Feb 24, 2024
Thank you for your good review Carl, we hope to be welcoming you back again soon.

6/10 Okay

Kenneth B

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room was dirty used tissue left in box carpet was dirty.
Stayed 2 nights in Feb 2024
Response from -Management on Feb 24, 2024
Hello Kenneth, We are sorry to hear about your bad experience. We hope you can give us a second change to make it up for you. Thank you for your feedback.

6/10 Okay

Taylor

Stayed 1 night in Feb 2024
Response from -Management on Feb 17, 2024
Thank you for staying with us Taylor. We hope to have you again and this time make your stay 5/5 experience.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean nice, friendly staff.
Stayed 1 night in Feb 2024
Response from - Management on Feb 16, 2024
Hello Jason, thank you for your nice comment. We look forward to have you again!

10/10 Excellent

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was super nice !
Stayed 1 night in Feb 2024
Response from Management on Feb 11, 2024
Thank you for taking the time to leave us a positive review. We look forward to your next stay with us!

8/10 Good

Brayden

Liked: Cleanliness, staff & service
Nice place. Close to the freeway.
Response from Management on Feb 5, 2024
Thank you for taking the time to leave a positive review. We look forward to welcoming you again soon!

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it here
Stayed 4 nights in Jan 2024
Response from Management on Feb 5, 2024
Thank you for taking the time to leave a positive review. We look forward to welcoming you again soon!

8/10 Good

Connor

Business traveller
Liked: Cleanliness, staff & service
Stayed 8 nights in Jan 2024
Response from -Management on Feb 4, 2024
Thank you for your feed back Connor. I hope you gives us a second chance so we can give you a 10/10 stay.

10/10 Excellent

Carmanique

Stayed 5 nights in Jan 2024
Response from -Management on Jan 29, 2024
Thank you for taking the time to leave a good review. We look forward to welcoming you again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from -Management on Jan 27, 2024
Thank you for taking the time to leave a positive review. We look forward to welcoming you again soon!

10/10 Excellent

Harrison

Business traveller
Liked: Staff & service, property conditions & facilities
The hotel is okay.. just the surrounding area is not.
Stayed 1 night in Jan 2024
Response from -Management on Jan 27, 2024
Thank you for your feedback Harrison. We hope to see you soon again!

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't give 5 stars to staff and service because although they are all cordial, respectful and professional, the room cleaning person will ALWAYS forget something. Thus, I'd have to go looking for sanitary paper, tissue paper or remind then we were out of soap.
Stayed 9 nights in Jan 2024
Response from -Management on Jan 27, 2024
We appreciate your feedback, Sonia, and hope you will give us a second chance in the future to demonstrate how much we have improved.

10/10 Excellent

abel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from -Management on Jan 20, 2024
Thank you so much for taking the time to leave us a good review. We look forward to welcoming you again soon!

8/10 Good

Valerie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I-70. I know better than to leave anything in my car but it was just fine. In an older srea, but seemed a good hotel.
Stayed 2 nights in Jan 2024
Response from -Management on Jan 20, 2024
Thank you for your feedback Valerie! We hope to see you back soon.

8/10 Good

Nicole, Burns

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from -Management on Jan 20, 2024
Thank you for your feedback Nicole! We hope to see you back soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from -Management on Jan 15, 2024
Thank you for taking the time to leave us a positive review. We look forward to your next stay with us!

6/10 Okay

Terry

Travelled with family
Liked: Staff & service, room comfort
No towels on arrival. Iron was broken.
Stayed 4 nights in Jan 2024
Response from Management on Jan 8, 2024
We apologize for the inconveniences you experienced during your stay. We hope you return again so we can have another opportunity to impress you. Thank you again for staying with us.

10/10 Excellent

Shannon, Pueblo

Liked: Staff & service, property conditions & facilities
The lady who checked me in was super friendly. Going on my list of Top 10 Check Ins
Stayed 1 night in Jan 2024
Response from Management on Jan 8, 2024
Thank you so much for taking the time to leave a good review. We look forward to your next stay with us!

10/10 Excellent

Steven

Stayed 1 night in Jan 2024
Response from -Management on Jan 22, 2024
Thank you for taking the time to leave a positive review. We look forward to welcoming you again soon!

10/10 Excellent

Saad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 1 night in Dec 2023
Response from -Management on Feb 4, 2024
Thank you for taking the time to give us a good review Saad. We hope to have you back again soon.

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best complimentary breakfast ever had!
Stayed 1 night in Dec 2023
Response from Management on Dec 20, 2023
Thank you for your feedback! we are happy you enjoyed your stay.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from -Management on Feb 8, 2024
We are so happy you enjoyed your stay Lisa. Looking forward to welcome you gain!

2/10 Terrible

Keane

Stayed 3 nights in Nov 2023
Response from Management on Dec 27, 2023
Thank you for your good review Keane, we are happy to see you enjoy your stay. We hope to see you again soon!

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from -Management on Dec 2, 2023
Thank you for your feedback, Mr. Ingwerson. We hope you give us a second chance to recover that one star we missed. Happy holidays!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff they were very nice
Stayed 3 nights in Nov 2023
Response from Management on Nov 24, 2023
Thank you so much for leaving a positive review. We look forward to your next stay with us!

8/10 Good

Jit

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 4 nights in Nov 2023
Response from Management on Nov 18, 2023
Thank you for taking the time to leave a positive review. We look forward to your next stay with us!

8/10 Good

Liset Garay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole staff are friendly and respectful. The breakfast was delicious and had a great variety of options. Erika was excellent, very friendly and attentive.
Stayed 6 nights in Nov 2023
Response from Management on Nov 17, 2023
Thank you for taking the time to leave a positive review. we look forward to your next stay with us!

10/10 Excellent

Mainak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 4 nights in Nov 2023
Response from Management on Nov 13, 2023
Thank you so much for taking the time to leave a positive review. We look forward to your next stay with us!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Management on Nov 11, 2023
Thank you for leaving a positive review. We look forward to your next stay with us.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Grant on Oct 26, 2023
Mark Thank You,

10/10 Excellent

Kouros

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Grant on Oct 25, 2023
Thank you

10/10 Excellent

Brenna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very quiet, clean, comfortable bed. Great Thai food 3min away.
Stayed 1 night in Oct 2023
Response from Management on Oct 21, 2023
Thank you so much for taking the time to leave a positive review. We look forward to your next stay with us!

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was inviting and the staff was very helpful and friendly.
Stayed 5 nights in Oct 2023
Response from Management on Oct 19, 2023
Thank you so much for taking the time to leave a positive review. We appreciate it and look forward to your next stay with us!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 2 nights in Oct 2023
Response from Grant on Oct 17, 2023
Thank you

4/10 Poor

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Front desk service, Room, cleanliness were all fine. Issue was lack of hot water in shower. Water was barely lukewarm - not comfortable at all.
Stayed 1 night in Sep 2023
Response from Management on Oct 5, 2023
Dear Barbara, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations and we will look into this issue to resolve it promptly. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 Excellent

Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on Oct 1, 2023
Thank you for taking the time to leave a positive review. We look forward to your next stay with us!