Hello Justin,I sincerely apologize that your stay at our HOMETOWNE STUDIOS DENVER - AIRPORT/ AURORA didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Margarita. The staff and I at the HOMETOWNE STUDIOS DENVER - AIRPORT/ AURORA were disappointed to see your 1/5 score following your stay. You indicated that the cleanliness and odor of our hotel, the conditions of the doors, and the other issues mentioned dampened your experience. At Red Roof, safety and comfortability are some of our top priorities, so I am sorry to hear that was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist

Dear Tyrone,We are sorry to hear your recent experience at the HomeTowne Studios By Red Roof Denver - Airport/ Aurora did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns.We appreciate your business and truly value your feedback. On behalf of Red Roof, we would love to improve the impression left with you at any of our locations in the future.Sincerely,XaoRed Roof ManagementRediResponse Specialist

I appreciate the time that you took to share your sentiments with us, Ashley. Our team at the HomeTowne Studios By Red Roof Denver - Airport/ Aurora appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

Hello Marco, Thank you for taking a moment out of your busy day to complete our survey. The staff at the HomeTowne Studios By Red Roof Denver - Airport/ Aurora and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hey Becky,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios By Red Roof Denver - Airport/ Aurora. I'm happy to hear that our staff tried their best to create a wonderful experience, however, the appearance of our property and unclean conditions hindered a good experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Thank you Kazim, for taking the time to write a review of your stay at the HomeTowne Studios By Red Roof Denver - Airport/ Aurora. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you Marion, for taking the time to write a review of your stay at the HomeTowne Studios By Red Roof Denver - Airport/ Aurora. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Please accept our apologies for the service you received in which you weren't satisfied with. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hey Michael, Thank you for taking a moment out of your busy day to complete our survey. The staff at the HomeTowne Studios By Red Roof Denver - Airport/ Aurora and I felt great to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Michael,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - AIRPORT/ AURORA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described, the lack of cleanliness and the other issues which hindered your stay at our location. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,Kamaria Red Roof Management RediResponse Specialist

Hello Brandy,I sincerely apologize that your stay at our HOMETOWNE STUDIOS DENVER - AIRPORT/ AURORA didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Jennifer,I am pleased to have had you as our guest at our HOMETOWNE STUDIOS DENVER - AIRPORT/ AURORA. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Marlo. The staff and I at the HomeTowne Studios by Red Roof Denver - Airport/ Aurora appreciate your 5/5 score following your stay. I am happy that you liked your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Jacob. The staff and I at the HOMETOWNE STUDIOS DENVER - AIRPORT/ AURORA were disappointed to see your 1/5 score following your stay. You indicated that the holes in the ceiling dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

Hello Marlo,Thank you for sharing with us. The staff at the HomeTowne Studios By Red Roof Denver - Airport/ Aurora was pleased to see that we earned your 5/5 score. We were especially happy to know that you got some rest at our property. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

Dear Jennifer,Thank you for taking the time to share your feedback regarding your stay at the HomeTowne Studios By Red Roof Denver - Airport/ Aurora. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were welcomed by the hospiatlity of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Red Roof value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello David, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - AIRPORT/ AURORA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Carleta, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - AIRPORT/ AURORA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Greg, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - AIRPORT/ AURORA positive review. It is great that the staff made your trip amazing. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Mary,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Denver - Airport/ Aurora. Or main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with the uncleanliness of the stairwell, that the television did not work and the other concerns you listed. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Coral, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Denver - Airport/ Aurora. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, the deposit policy not being to your liking, the stains on the curtains and the other concerns you listed. We value your business and would like to assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear AJhourni,Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Denver - Airport/ Aurora. We are glad to see that you enjoyed your stay, prompting your 5/5 score. You mentioned how pleased you were with the helpfulness of our staff, the cleanliness of the facility and the value to price ratio. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Jusss, Thank you for taking a moment to complete our survey. At the HomeTowne Studios By Red Roof Denver - Airport/ Aurora we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Rachel, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - AIRPORT/ AURORA and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

Hello Jamal, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - AIRPORT/ AURORA and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

Thanks for sharing your feedback with us, Victor. The team at our HomeTowne Studios By Red Roof Denver - Airport/ Aurora was saddened to see that we failed to provide you with a satisfactory stay. You stated that you had to get a permit to park at our property. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

Dear Natnael,We appreciate you taking your time to share your honest feedback here at the HomeTowne Studios By Red Roof Denver - Airport/ Aurora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. At Red Roof, our feedback is very important to us, so thank you for sharing.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Aniya,Thank you for reviewing our HomeTowne Studios Denver - Airport/Aurora. We are disappointed to see your 1/5 score and to know that you had issues with your reservation/room type. This is regrettable to hear as this is not an experience our guests usually have with us. We sincerely apologize for any inconvenience that may have been caused. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you have a better experience in your future travels.Very truly yours,Red Roof Management

Dear Mario,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DENVER - AIRPORT/ AURORA. It's great to see you enjoyed your stay, resulting in a 10/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a good experience with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Nasibullah, Thank you for taking the time to complete our guest survey from your recent stay at the HomeTowne Studios By Red Roof Denver - Airport/ Aurora. I am sorry you had less that a satisfactory experience, prompting your 1/5 score. Upon investigation I’m seeing that the property did issue the return of your deposit back however it can take up to 7 to 14 days to reflect in your account. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Dear Ahime,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios By Red Roof Denver - Airport/ Aurora. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncleanliness of the room, the clogged toilet and the bed was not to your liking. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.I have shared your feedback with management to ensure that your concerns are addressed. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

Dear Venessa,We appreciate you taking your time to share your honest feedback here at the HomeTowne Studios By Red Roof Denver - Airport/ Aurora. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Venessa, We are sorry to hear your recent experience at the Red HomeTowne Studios By Red Roof Denver - Airport/ Aurora did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Sincerely, Carla Red Roof Management RediResponse Specialist

Hello Kerra, Thank you for taking a moment to complete our survey. At the HomeTowne Studios By Red Roof Denver - Airport/ Aurora we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Ed, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios By Red Roof Denver - Airport/ Aurora. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the poor condition of the room and the bedding as well as the other concerns you listed. Nevertheless, I am glad to see that we were able to provide you with accommodation as you mentioned that it was a quick stay for an early morning flight. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Michael,Thank you for taking a moment to complete our survey at the HomeTowne Studios By Red Roof Denver - Airport/ Aurora. I was disheartened to see your stay resulted in a 2/10 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Jose,The staff at the HomeTowne Studios By Red Roof Denver - Airport/ Aurora and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Ernesto, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios By Red Roof Denver - Airport/ Aurora. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Nishaye Red Roof Management RediResponse Specialist

Hello Fredo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MURFREESBORO and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Devin,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - AIRPORT/ AURORA. I am sorry that your experience did not meet your expectations due to the flooded room, the encounter you had with the front desk staff and the other concerns you described. Your feedback will be taken into consideration as it is our aim to improve our hotel to enhance our guest experience. We take these issues seriously, and we will investigate and address these matters immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Hello Venessa,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - AIRPORT/ AURORA and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Sunil,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios By Red Roof Denver - Airport/ Aurora. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Brent, Thank you for the feedback about your recent stay at our hotel HomeTowne Studios By Red Roof Denver - Airport/ Aurora. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the uncleanliness of the bathroom, the television and door not working to your liking. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,NishayeRed Roof Management RediResponse Specialist

Hello Carlos,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

Dear Nikolas,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Denver - Airport/Aurora. I am sorry to see that your impression of our property was not a good one and that during your stay, you found the room to be expensive, with a broken TV remote and keycard. This is regrettable to hear as this is not an experience our guests usually have with us. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you have a better experience in your future travels.Very truly yours,Red Roof Management

Dear Syed,Thank you for taking the time to share your feedback regarding your experience at our Hometowne Studios by Red Roof. We are disappointed to see your 1/5 score and to know that this is the impression you left with of our hotel due to issues you've reported with your deposit. Please note that your deposit is released at check out and may take up to 7-14 business days to be refunded to your account. Thank you for making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

Dear Lamarkio,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - AIRPORT/ AURORA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as issues with the HVAC system among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof ManagementRediResponse Specialist