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Reviews of High Plains Hotel at Denver International Airport

3.5 out of 5
High Plains Hotel at Denver International Airport
7020 Tower Rd, Denver, CO

Reviews

7.0

Good

Rating 10 - Excellent. 323 out of 1101 reviews" "
Rating 8 - Good. 279 out of 1101 reviews" "
Rating 6 - Okay. 200 out of 1101 reviews" "
Rating 4 - Poor. 141 out of 1101 reviews" "
Rating 2 - Terrible. 158 out of 1101 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's under construction, which was fine, and the staff was great. My only problem is that my room door handle was broken. I had to do an odd push/pull game to open the door. At first, it slid off in my hand when I went to open the door. It cording dead bolt, but the slide lock worked. I put the folding metal laundry holder in front of the door so I would hear if someone tried to open it. I was only there for a few hours of sleep and when I told the person at the front desk, she immediately created a ticket to fix it. Other than that, the room I was in was nice. I still think this is a great hotel because they were eager to fix a problem they didn't know about. There was some construction down the hall, but it wasn't really loud. It was a good price for a good night's sleep
Stayed 1 night in Apr 2024

4/10 Poor

brenda

Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Apr 2024

2/10 Terrible

Billy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It was run down and they only office staff I saw wasn't very helpfull
Stayed 1 night in Apr 2024

8/10 Good

Maurice

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Under construction
Stayed 1 night in Apr 2024

6/10 Okay

Lee

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Rene, Wiggins

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
It was ok very old needs some work just a quick stop to fly. They are remolding
Stayed 1 night in Apr 2024

8/10 Good

John, Carbondale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are remodeling, but no disturbances.
Stayed 1 night in Mar 2024

4/10 Poor

Paul

The property was under construction. The carpeting in the hallway smelled as did the carpeting in the rooms. Hopefully we better after the renovation.
Stayed 1 night in Mar 2024

6/10 Okay

Mary

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Staff wasn’t available. Charged for parking plus nightly fee.
Stayed 1 night in Mar 2024

8/10 Good

Natasha

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a stay before my early morning flight and nothing fancy just a simple alternative to not stay overnight at the airport
Stayed 1 night in Mar 2024

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice just under construction
Stayed 1 night in Mar 2024

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Matthew

Stayed 1 night in Mar 2024

6/10 Okay

Mishka

Decent and convenient for airport travel.
Stayed 1 night in Feb 2024

10/10 Excellent

John, Carbondale

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean, quite room
Stayed 1 night in Mar 2024

10/10 Excellent

alexander

Stayed 1 night in Mar 2024

10/10 Excellent

Florian

Stayed 1 night in Mar 2024

4/10 Poor

Jack

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Under construction, not close to what was seen in pics condition wise. Also, $10 for parking in an empty parking lot as a guest? And airport shuttle was $10… how is this not complimentary like every other DIA hotel?
Stayed 1 night in Mar 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Jack

Stayed 2 nights in Mar 2024

4/10 Poor

DARIN

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Convenient to the airport.
Stayed 1 night in Mar 2024

6/10 Okay

S

Liked: Staff & service
The pillows and bed were like rocks.
Stayed 1 night in Mar 2024

4/10 Poor

Stephen

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This facility is at the end of its life cycle. Not really terrible or unmaintained but worn. Breakfast was minimal to say the least. Parts of the facility were walled off for some kind of construction
Stayed 1 night in Mar 2024

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Paulus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is just perfect thankyou
Stayed 1 night in Mar 2024

8/10 Good

Sue, Fort Collins

Liked: Cleanliness, staff & service, property conditions & facilities
I only stayed one night. It's not high end but clean enough for an over night stay. Very convenient in relation to the airport and the Gaylord(I was attending a conference at the Gaylord which is way pricey for me) Staff was very friendly and helpful.
Stayed 1 night in Feb 2024

8/10 Good

Corey

Travelled with partner
They are doing a remodel so appearance wasn’t that great
Stayed 1 night in Feb 2024

2/10 Terrible

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Marilyn

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff was not cooperating with us. The shuttle was surpassed without notice.. There were some renovation the hotel so the noise during the day was diseuptive.
Stayed 1 night in Feb 2024

4/10 Poor

Rayden

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible stay. We were charges $70 for a taxi from the airport to the hotel cause there were no shuttles to the hotel. Party in the room beside us until 3am and nothing happened after calling front desk to complain. Very poor conditions of the room, holes in carpet and very dated and dirty furniture. Never again will I stay in this hotel and will not recommend it to anyone.
Stayed 1 night in Feb 2024

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities
Hotel is clean, worn out however. There looks to be upgrades and construction happening so that is good. Staff was very kind and informative. I would stay here again.
Stayed 1 night in Feb 2024

6/10 Okay

Kerstin

Liked: Staff & service
Had great hot water and snacks
Stayed 1 night in Feb 2024

8/10 Good

Shawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was some construction going on. They did their best to make it too inconvenient for anyone.
Stayed 1 night in Feb 2024

8/10 Good

Piyaporn

Liked: Cleanliness, staff & service
I needed a hotel after my flight was delayed until the next day. This hotel was close to the airport. The front desk was very friendly. The only thing was they were doing construction right above my room in the morning even on a Saturday.
Stayed 1 night in Feb 2024

8/10 Good

Gayle

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Passive aggressive front desk person in the morning. Went to breakfast at 5:55 and was told we were too early. We waited and same person went to get breakfast put out at 6:02. Had a few things out by 6:04 and breakfast really not available until 6:08. Had to leave for our flight by then. Front desk person well aware.
Stayed 1 night in Feb 2024

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Michael

Liked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

Philip

Disliked: Amenities, property conditions & facilities
The airport shuttle stops at 11pm when all other hotels surrounding it, go to 1am. Typically the main reason for staying at a hotel near the airport is to be able to shuttle to and from the hotel and for whatever reason this shuttle stops earlier than most. Its a $45 dollar cab ride otherwise so the difference is meaningful. Additionally, the hotel is under renovation and I was woken up by hammers and saws. Not worth the stay you should pick one of the dozen or so other hotels that have the same price but are materially better.
Stayed 1 night in Feb 2024

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a little ran down.
Stayed 1 night in Feb 2024

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and comfortable.
Stayed 1 night in Feb 2024

2/10 Terrible

Charlotte

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Property is currently under renovation and portion we we in is worn out and smelled of stale smoke. Guests sitting in hall eating and even ice maker unavailable due to construction. Advertised free airport shuttle online but wanted to charge for use of shuttle. There are a half dozen nicer, comparable places nearby. This should be a last resort at least until they finish renovation.
Stayed 2 nights in Feb 2024

6/10 Okay

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked the cleaning staff. They were always really friendly. When asked for a receipt, we are still waiting for one. We called the next day to get one and I am still waiting. The rooms were run down but I guess you are renovating them now.
Stayed 5 nights in Feb 2024

10/10 Excellent

Brayden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

8/10 Good

Taryanna

Business traveller
Receptionist was really nice
Stayed 1 night in Feb 2024

10/10 Excellent

Franslaine

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t jave to stay long it was just for a quiet sleeping time, and it was so great. I am greatly appreciate the persone that was at the desk. Great customers service. 👍. Thank you. The carpet didn't look cleane. This is the only thing. But after all. It's just wonderful 😊.
Stayed 1 night in Feb 2024

2/10 Terrible

Armando

Disliked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service
Decent Needs updating Was clean Carpet torn in doorway Coffee was good
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The staff was very friendly, very accommodating. The breakfast was great. The bed was a little hard, but we enjoyed our stay very much.
Stayed 1 night in Feb 2024

2/10 Terrible

Matthew

Stayed 1 night in Feb 2024