Very underwhelming. I booked 5 rooms for my staff members to stay at this hotel for 6 nights. The hotel rooms look good on the web but when I visited the hotel, I was shocked to see the quality. Also, the staff appears undereducated to perform their jobs. They don't have complete information about what is paid and what is not. Probably, some issues of hotels.com communicating with them but in spite of my checking and reconfirming everything before the stay and assurance from hotels.com, my staff was asked and bothered about payments. That too in the middle of the stay and I had to come to their rescue. Without a question, I won't be using this hotel for booking our next business conference and give our business to someone else. Also, I will be a bit wary of using hotels.com to book if they are not able to communicate properly.