Front of property

Reviews of Hotel ARCH

3.5 out of 5
Hotel ARCH
A-74, Road No. 4, Near IGI Airport, Mahipalpur, New Delhi

Reviews

7.4

Good

Rating 10 - Excellent. 9 out of 32 reviews" "
Rating 8 - Good. 9 out of 32 reviews" "
Rating 6 - Okay. 10 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 1 out of 32 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Sanjesh

Liked: Cleanliness, staff & service, property conditions & facilities
Good location near airport and hotel transportation
Stayed 1 night in Apr 2024

10/10 Excellent

Neeraj

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money, nice ,clean and comfortable. Very friendly staff.
Stayed 1 night in Apr 2024

2/10 Terrible

Al

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Anoop Modi on Feb 26, 2024
Dear Guest, Thank You for Dear taking out the time to write us . It is with the utmost regret we note that you did not have a satisfactory experience here at the hotel and we could not meet your expectations on multiple levels. We sincerely apologize for this. We would like to discuss further on the same and make amends for what will hopefully be a future visit. We have take a quick action to take care of on your genuine reviews, now we have appointed a team of professional which guaranteed you a best hospitality. Please be kind enough to make contact on We would request you to treat this incident in isolation and we hope that you will give us another chance to treat you to the superior hospitality that Hotel Arch, New Delhi is so well known for. Warm Regards, (Hotel Arch, Delhi)

4/10 Poor

Karan

Stayed 1 night in Nov 2023
Response from Anoop Modi on Nov 23, 2023
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. It was a real pleasure Reading the positive feedback of your recent experience. We were particularly happy to read that you had a flawless event and that all aspects were as per your expectations. Thank you for appreciating and positively highlighting the excellent service by the entire team. Your positive and valuable appreciation of our performance inspires this young, dedicated team to achieve even higher standards of service excellence. Thank you for making us your hospitality partner, we look forward to welcoming you back to Hotel Arch New Delhi. Warm regards, Hotel Arch (Team)

6/10 Okay

Sigvald A.

Stayed 1 night in Oct 2023
Response from Anoop Modi on Nov 4, 2023
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. It was a real pleasure Reading the positive feedback of your recent experience. We were particularly happy to read that you had a flawless event and that all aspects were as per your expectations. Thank you for appreciating and positively highlighting the excellent service by the entire team. Your positive and valuable appreciation of our performance inspires this young, dedicated team to achieve even higher standards of service excellence. Thank you for making us your hospitality partner, we look forward to welcoming you back to Hotel Arch New Delhi. Warm regards, Hotel Arch (Team)

10/10 Excellent

Sunny

Stayed 2 nights in Sep 2023
Response from Anoop Modi on Oct 16, 2023
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. It was a real pleasure Reading the positive feedback of your recent experience. We were particularly happy to read that you had a flawless event and that all aspects were as per your expectations. Thank you for appreciating and positively highlighting the excellent service by the entire team. Your positive and valuable appreciation of our performance inspires this young, dedicated team to achieve even higher standards of service excellence. Thank you for making us your hospitality partner, we look forward to welcoming you back to Hotel Arch New Delhi. Warm regards, Hotel Arch (Team)

6/10 Okay

Rajaram

Business traveller
Liked: Staff & service, property conditions & facilities
door handle not working; Poor accessibility;
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 29, 2023
Dear Guest, Thank You for Dear taking out the time to write us . It is with the utmost regret we note that you did not have a satisfactory experience here at the hotel and we could not meet your expectations on multiple levels. We sincerely apologize for this. We would like to discuss further on the same and make amends for what will hopefully be a future visit. We have take a quick action to take care of on your genuine reviews, now we have appointed a team of professional which guaranteed you a delicious food. Please be kind enough to make contact on We would request you to treat this incident in isolation and we hope that you will give us another chance to treat you to the superior hospitality that Hotel Arch, New Delhi is so well known for. Warm Regards, (Hotel Arch, Delhi)

10/10 Excellent

NACHIMUTHU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Jun 2023
Response from Anoop Modi on Jun 12, 2023
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. It was a real pleasure Reading the positive feedback of your recent experience. We were particularly happy to read that you had a flawless event and that all aspects were as per your expectations. Thank you for appreciating and positively highlighting the excellent service by the entire team. Your positive and valuable appreciation of our performance inspires this young, dedicated team to achieve even higher standards of service excellence. Thank you for making us your hospitality partner, we look forward to welcoming you back to Hotel Arch New Delhi. Warm regards, Hotel Arch (Team)

8/10 Good

Aditi

Stayed 2 nights in Dec 2022
Response from Anoop Modi on Dec 16, 2022
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. It was a real pleasure Reading the positive feedback of your recent experience. We were particularly happy to read that you had a flawless event and that all aspects were as per your expectations. Thank you for appreciating and positively highlighting the excellent service by the entire team. Your positive and valuable appreciation of our performance inspires this young dedicated team to achieve even higher standards of service excellence. Thank you for making us your hospitality partner, we look forward to welcoming you back to Hotel Arch New Delhi. Warm regards, Team Hotel Arch

10/10 Excellent

Pimpan

Stayed 2 nights in Nov 2022

10/10 Excellent

Megha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location..close to airport..clean and properly sanitized
Stayed 2 nights in Oct 2021
Response from Anoop Kumar on Oct 25, 2021
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. It was a real pleasure Reading the positive feedback of your recent experience. We were particularly happy to read that you had a flawless event and that all aspects were as per your expectations. Thank you for appreciating and positively highlighting the excellent service by the entire team. Your positive and valuable appreciation of our performance inspires this young dedicated team to achieve even higher standards of service excellence. Thank you for making us your hospitality partner, we look forward to welcoming you back to Hotel Arch New Delhi. Warm regards, Team Hotel Arch

10/10 Excellent

Gopi Krishna

Stayed 2 nights in Oct 2021
Response from Sunil on Oct 9, 2021
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. It was a real pleasure Reading the positive feedback of your recent experience. We were particularly happy to read that you had a flawless event and that all aspects were as per your expectations. Thank you for appreciating and positively highlighting the excellent service by the entire team. Your positive and valuable appreciation of our performance inspires this young dedicated team to achieve even higher standards of service excellence. Thank you for making us your hospitality partner, we look forward to welcoming you back to Hotel Arch New Delhi. Warm regards, Team Hotel Arch

6/10 Okay

Sakthikumar

Stayed 1 night in Jul 2021
Response from Anoop Kumar on Oct 23, 2021
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. It was a real pleasure Reading the positive feedback of your recent experience. We were particularly happy to read that you had a flawless event and that all aspects were as per your expectations. Thank you for appreciating and positively highlighting the excellent service by the entire team. Your positive and valuable appreciation of our performance inspires this young dedicated team to achieve even higher standards of service excellence. Thank you for making us your hospitality partner, we look forward to welcoming you back to Hotel Arch New Delhi. Warm regards, Team Hotel Arch

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering the amount we paid, it is pretty good. Close to Airport. The foods are also delicious.
Stayed 1 night in Mar 2021
Response from Anoop Kumar on Apr 3, 2021
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. It was a real pleasure Reading the positive feedback of your recent experience. We were particularly happy to read that you had a flawless event and that all aspects were as per your expectations. Thank you for appreciating and positively highlighting the excellent service by the entire team. Your positive and valuable appreciation of our performance inspires this young dedicated team to achieve even higher standards of service excellence. Thank you for making us your hospitality partner, we look forward to welcoming you back to Hotel Arch New Delhi. Warm regards, Team Hotel Arch

6/10 Okay

Sandeep

Stayed 4 nights in Jan 2021
Response from Sunil on Feb 4, 2021
Dear Guest, Thank You for Dear taking out the time to write us . It is with the utmost regret we note that you did not have a satisfactory experience here at the hotel and we could not meet your expectations on multiple levels. We sincerely apologize for this. We would like to discuss further on the same and make amends for what will hopefully be a future visit. We have take a quick action to take care of on your genuine reviews, now we have appointed a team of professional which guaranteed you a delicious food. Please be kind enough to make contact on We would request you to treat this incident in isolation and we hope that you will give us another chance to treat you to the superior hospitality that Hotel Arch , New Delhi is so well known for. Warm Regards, (Hotel Arch, Delhi)

8/10 Good

Mirwais

Stayed 2 nights in Feb 2020
Response from Anoop Modi on Nov 23, 2023
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. It was a real pleasure Reading the positive feedback of your recent experience. We were particularly happy to read that you had a flawless event and that all aspects were as per your expectations. Thank you for appreciating and positively highlighting the excellent service by the entire team. Your positive and valuable appreciation of our performance inspires this young, dedicated team to achieve even higher standards of service excellence. Thank you for making us your hospitality partner, we look forward to welcoming you back to Hotel Arch New Delhi. Warm regards, Hotel Arch (Team)

10/10 Excellent

John

Stayed 2 nights in Feb 2020
Response from Anoop Modi on Nov 23, 2023
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. It was a real pleasure Reading the positive feedback of your recent experience. We were particularly happy to read that you had a flawless event and that all aspects were as per your expectations. Thank you for appreciating and positively highlighting the excellent service by the entire team. Your positive and valuable appreciation of our performance inspires this young, dedicated team to achieve even higher standards of service excellence. Thank you for making us your hospitality partner, we look forward to welcoming you back to Hotel Arch New Delhi. Warm regards, Hotel Arch (Team)

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Anoop Kumar on Feb 16, 2020
Dear valued guest, thank you for sharing your wonderful feedback with us. It was a real pleasure Reading the positive feedback of your recent experience. We were particularly happy to read that you had a flawless event and that all aspects were as per your expectations. Thank you for appreciating and positively highlighting the excellent service by the entire team. Your positive and valuable appreciation of our performance inspires this young dedicated team to achieve even higher standards of service excellence. Thank you for making us your hospitality partner, we look forward to welcoming you back to Hotel Arch new Delhi. Warm regards, Hotel Arch (team)

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from Anoop Kumar on Jan 14, 2020
Dear valued guest, thank you for sharing your wonderful feedback with us. It was a real pleasure Reading the positive feedback of your recent experience. We were particularly happy to read that you had a flawless event and that all aspects were as per your expectations. Thank you for appreciating and positively highlighting the excellent service by the entire team. Your positive and valuable appreciation of our performance inspires this young dedicated team to achieve even higher standards of service excellence. Thank you for making us your hospitality partner, we look forward to welcoming you back to Hotel Arch new Delhi. Warm regards, Hotel Arch (team)

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Anoop Kumar on Dec 5, 2019
Dear Patrick, Thank you for sharing your wonderful feedback with us. It was a real pleasure Reading the positive feedback of your recent experience. We were particularly happy to read that you had a flawless event and that all aspects were as per your expectations. Thank you for appreciating and positively highlighting the excellent service by the entire team. Your positive and valuable appreciation of our performance inspires this young dedicated team to achieve even higher standards of service excellence. Thank you for making us your hospitality partner, we look forward to welcoming you again at the Hotel soon. Warm Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property with spacious rooms and cleanliness is also good
Stayed 1 night in Sep 2019
Response from Anoop Kumar on Sep 29, 2019
Dear guest, namaste! Thank you for taking out time to review us. We look forward to welcoming you back soon.

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2019
Response from Manager on Apr 1, 2019
Dear Guest Thanks for your valuable feedback. We will Consider your valuable feedback.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
It was noisy with lots of talking and banging and crashing from the staff organiising the day. No tea and coffee making facilities in room. Hot water was only enough for one persons shower. Other than that was a adequate stay close to airport for the money.
Stayed 1 night in Feb 2019
Response from Hotel Arch (Team) on Mar 14, 2019
Dear Guest, Thanks for your kind words and the time you took to share them with us. We acknowledge your valuable feed back. Certainly, it is opportunity for us to improve our services toward pleasant stay of our guest. We wish that you will keep on patronizing us. we assure you for your pleasant stay with us in near future. All the best and see you soon! Thanks & Regards Hotel Arch (Team)

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Close to airport and reasonably clean. Wifi was OK
Room was functional and the location was very close to the airport, which made it convenient but otherwise not much else to write home about.Hotel is down a dingy side street.
Stayed 1 night in Jan 2019
Response from Hotel Manager on Jan 22, 2019
Dear Guest Thanks for your valuable feedback

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Only issue is that it took the staff around 30mins to locate my hotels.com booking so the check in process was not pleasant.
Stayed 1 night in Oct 2018
Response from Hotel Arch (Team) on Apr 1, 2019
Dear Guest, Thanks for your kind words and the time you took to share them with us. We acknowledge your valuable feed back. Certainly, it is opportunity for us to improve our services toward pleasant stay of our guest. We wish that you will keep on patronizing us. we assure you for your pleasant stay with us in near future. All the best and see you soon! Thanks & Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again!
Decent hotel and good location to stay near airport . Attendants Service at the hotel is very nice. Shuttle is available to go to airport for Rs 300 one way.
Stayed 1 night in Mar 2018
Response from Rohit Khari on Mar 19, 2018
Dear Guest, Greetings of the day! We are delighted to learn about your wonderful experience at Hotel Arch. Your positive comments are a source of motivation for the team! Thank you for taking time out to share your feedback. We value your patronage and look forward to welcoming you back soon. Warm Regards, Team Hotel Arch

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOUD
Loved the hotel, very classy and clean and comfy and the staff were great. The only challenge was the sound. Becuase they have a central area that opens to all the floors, it was very loud. I had earplugs so it worked, but would have been a drag if I hadn't as many folks come and go all times of the night.
Stayed 1 night in Feb 2018
Response from Manager on Feb 21, 2018
Thanks

4/10 Poor

Mia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the airport, but bad breakfast
The room size was good and it looked clean, but actually it was not clean; I was unable to use the floor without sandals. the bed was good though. The breakfast was not at all the mark. I think they consider this breakfast free for the guests and hence don't care about the quality of it. Actually it is not free for the guests - this hotel should take the quality of the breakfast seriously.
Stayed 1 night in Dec 2017
Response from Rohit Khari on Jan 12, 2018
Dear Guest, Greetings of the day! Thank you for your valued feedback. We sincerely regret the inconvenience caused to you during your recent stay with us. We have initiated the corrective measures to prevent the re-occurrence of such lapses in future.We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience.We will take your feedback into account as we work toward improving the customer experience Hope you will have a better experience in your next visit. Look forward to welcome you back. Warm regards

8/10 Good

Con

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2017
Dear Guest Thank you very much choosing Hotel Arch My team and I are humbled to receive your heartening review titled ‘Exceeded our expectations in every possible way’ of Hotel Arch New Delhi. The ARCH is the most sought after gourmet destination in the city where each of its restaurants offers a unique dining experience. The entire team and I look forward to many more opportunities of welcoming you all back to your ‘ home’, away from home in the near future. With Best Regards, Chandan Dutta Business Development Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Anoop kumar on Feb 8, 2020
Dear valued guest, thank you for sharing your wonderful feedback with us. It was a real pleasure Reading the positive feedback of your recent experience. We were particularly happy to read that you had a flawless event and that all aspects were as per your expectations. Thank you for appreciating and positively highlighting the excellent service by the entire team. Your positive and valuable appreciation of our performance inspires this young dedicated team to achieve even higher standards of service excellence. Thank you for making us your hospitality partner, we look forward to welcoming you back to Hotel Arch new Delhi. Warm regards, Hotel Arch (team)

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really noisy during all the night. Very difficult to sleep
Stayed 1 night in Jan 2020
Response from Anoop Kumar on Jan 17, 2020
Dear Guest, Greetings of the day! Thank you for your valued feedback. We sincerely regret the inconvenience caused to you during your recent stay with us. We have initiated corrective measures to prevent the re-occurrence of such lapses in future. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will take your feedback into account as we work toward improving the customer experience Hope you will have a better experience in your next visit. Look forward to welcome you back. Warm regards, Hotel Arch

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hôtel
Hôtel de bon rapport qualité prix. Propre et pratique
Stayed 1 night in Jul 2018
Response from Hotel Arch (Team) on Apr 1, 2019
Dear Guest Thanks for your valuable feedback