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Reviews of City Empire at New Delhi Railway Station

3 out of 5
City Empire at New Delhi Railway Station
3529, DB Gupta road, Near New Delhi Railway Station, New Delhi, Delhi

Reviews

6.8
Rating 10 - Excellent. 15 out of 43 reviews" "
Rating 8 - Good. 7 out of 43 reviews" "
Rating 6 - Okay. 9 out of 43 reviews" "
Rating 4 - Poor. 4 out of 43 reviews" "
Rating 2 - Terrible. 8 out of 43 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Feryar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were not ready , dirty terrible,
Stayed 1 night in Mar 2022

10/10 Excellent

Rajeswari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from singh on Mar 9, 2020
Dear Valued Guest, Thank you for your review of our hotel on this forum. It is always a pleasure to receive positive comments from our guests ,especially comments praising the friendliness and warmth of our staff. I will surely share your comments with the team who will be thrilled and motivated. It was a pleasure to have you visit us and we look forward to welcome you back soon. Sincerely, Rekha,Guest Experience Manager

6/10 Okay

Randy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Not too clean, no amenities in the bathroom. No hot water in the shower. Bad smell in the room.
Stayed 1 night in Feb 2020
Response from Meenu on Mar 3, 2020
Dear Valued Guest, Greetings from City Empire New Delhi Railway station !! Thank you for sharing your experience on this forum. However, please accept our sincere apologies for the dissatisfaction in the services experienced by you during your recent stay with us. We will definitely look into the same as comments such as yours provide us with valuable feedback in identifying areas that concern our guests as we continue to improve our hotel and services. It was a pleasure to have you stay with us and we look forward to welcoming you back soon and assure you of our best services. Best regards, Meenakshi Guest Experience Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
iT WAS FINE THANK YOU THOUGH A SMALL HOTEL THINGS WERE FINE AND NEAT
Stayed 2 nights in Feb 2020
Response from Singh on Feb 27, 2020
Dear Valued Guest, We are delighted to read your wonderful review on this forum. I am glad to receive such wonderful comments from our valued guests and happy to know that you enjoyed the experience and I thank you on behalf of the entire team for such beautiful words of appreciation. Please accept our heartfelt gratitude and thank you again for making us your hospitality partner. We look forward to welcome you again. Best regards, Priyanka. Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from tsingh on Feb 15, 2020
Dear Valued Guest, We are delighted to read your wonderful review on this forum. I am glad to receive such wonderful comments from our valued guests and happy to know that you enjoyed the experience and I thank you on behalf of the entire team for such beautiful words of appreciation. Please accept our heartfelt gratitude and thank you again for making us your hospitality partner. We look forward to welcome you again. Best regards, Priyanka. Guest Experience Manager

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I picked this hotel because of it’s proximity to the Railway Station. The train trips I booked all seemed to leave early in the morning & it was a short 2 minute walk to the station with no need for a tuk tuk. This was a great convenience for me & meant that I could say in bed just a little longer. The staff provided good service & even knocked on my door to present me with a lovely slice of cake. This was a clean & basic hotel & reasonably priced. It did the job for me & I would stay there again.
Stayed 1 night in Dec 2019
Response from TaranSGurjal on Dec 30, 2019
Dear Valued Guest, We are delighted to read your wonderful review on this forum. I am glad to receive such wonderful comments from our valued guests and happy to know that you enjoyed the experience and I thank you on behalf of the entire team for such beautiful words of appreciation. Please accept our heartfelt gratitude and thank you again for making us your hospitality partner. We look forward to welcome you again. Best regards, Priyanka. Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Priya on Nov 19, 2019
Dear Valued Guest, We are delighted to read your wonderful review on this forum. I am glad to receive such wonderful comments from our valued guests and happy to know that you enjoyed the experience and I thank you on behalf of the entire team for such beautiful words of appreciation. Please accept our heartfelt gratitude and thank you again for making us your hospitality partner. We look forward to welcome you again. Best regards, Priyanka. Guest Experience Manager

2/10 Terrible

SUSAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Singh on Oct 28, 2021
Dear valued Guest Apologies for the delay in response as we were thoroughly investigating on the issues highlighted by you. We appreciate you for sharing your concerns and apologies for the dissatisfaction in the services. As we strive to improve the quality of our facilities and services, hence, I have shared your feedback with the concerned department and we will ensure appropriate measures are taken to prevent such future occurrence for any of our guests. This is not the experience we want to give to our guests and request you to give us another opportunity to serve you better with an enjoyable stay experience. Best regards, Rekha Guest Experience Manager

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness
Not much toilet paper. Tv didn't work. Shower not to western standards. Tea and coffee was good though. Pre Arranged driver to pick us up from airport never turned up. Breakfast overpriced. Staff service was average
Stayed 4 nights in Oct 2019
Response from taran on Oct 16, 2019
Dear Valued Guest, Greetings from City Empire New Delhi Railway station !! Thank you for sharing your experience on this forum. However, please accept our sincere apologies for the dissatisfaction in the services experienced by you during your recent stay with us. We will definitely look into the same as comments such as yours provide us with valuable feedback in identifying areas that concern our guests as we continue to improve our hotel and services. It was a pleasure to have you stay with us and we look forward to welcoming you back soon and assure you of our best services. Best regards, Meenakshi Guest Experience Manager

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
A WELL-LOCATED PLACE BUT DIRTY
Pros: Great location, good-helpful staff, and excellent tour-driver. It is better and cheaper to take the driver the hotel offers to do sight-seeing and to go to places like Agra and Jaypur, instead of taking the train. Do not try to buy tickets on-line; it is a nightmare and American cards are not accepted for some reason. Stay away from travel agencies since their prices are too high. The hotel is close to Connaught Place, and we recommend to take the Tuk Tuk instead so you will not be harassed by people selling you stuff or working for agencies. You can see all the main attractions in Delhi in three days. Cons: Breakfast was always Indian style (with curry and spicy). Everything was always dirty (plates, glasses, silver ware, etc.) despite the fact that we pointed this issue out many times. The room is also hot. The rooms of the hotel may be cleaned upon request, and when they do it, it is not properly done. The bathroom has no curtain, which gets the bathroom wet all the time. We asked the TV to be fixed and they did not do it properly. Also, when the tour-driver takes you to do sight-seeing, at lunch time the restaurants do not let him eat with you. Bosses mistreat workers. And we did not like that. We always invited the driver to eat with us. Many people in India still have to learn the lessons from Mahatma Gandhi. We let the manager of the hotel know what we thought about discrimination and mistreatment.
Stayed 7 nights in Aug 2019
Response from Singh on Oct 28, 2021
Dear Valued Guest, Greetings from City Empire New Delhi Railway station !! Thank you for sharing your experience on this forum. However, please accept our sincere apologies for the dissatisfaction in the services experienced by you during your recent stay with us. We will definitely look into the same as comments such as yours provide us with valuable feedback in identifying areas that concern our guests as we continue to improve our hotel and services. It was a pleasure to have you stay with us and we look forward to welcoming you back soon and assure you of our best services. Best regards, Meenakshi Guest Experience Manager

2/10 Terrible

ASH

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not a 3 star hotel as claimed by orbitz. Staff is very unprofessional and lying about the available facilities. Pictures of the room are misleading as they do not reflect how small the rooms are. To summarize, this hotel is a scam.
Stayed 2 nights in May 2019
Response from Rekha on Jun 21, 2019
Dear Valued guest, Thank you for your review and sincere apologies if we could not meet your expectations during your recent visit to us. As we strive to improve our facilities and services, therefore, rest assured that I have shared your feedback with the concerned department. However, I would appreciate if your could please share your stay details with us on our reservation email ID for investigating the matter further and to imply appropriate measures to prevent such future occurrence for any of our guests. I hope that you will give us another opportunity to serve you better with our renewed services and assure you a better experience. Sincerely, Rekha Guest Experience Manager

4/10 Poor

Disappointed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC did not work and the staff wouldn’t give an extra water bottle even though we paid for an extra person. The bill ended up being 3 times the cost of the listing on Expedia and we were subject to a crazy amount of hidden fees. Would not recommend.
Stayed 1 night in May 2019
Response from Rekha on Jun 4, 2019
Dear Valued guest, Thank you for your review and sincere apologies if we could not meet your expectations during your recent visit to us. As we strive to improve our facilities and services, therefore, rest assured that I have shared your feedback with the concerned department. However, I would appreciate if your could please share your stay details with us on our reservation email ID for investigating the matter further and to imply appropriate measures to prevent such future occurrence for any of our guests. I hope that you will give us another opportunity to serve you better with our renewed services and assure you a better experience. Sincerely, Rekha Guest Experience Manager

10/10 Excellent

Hangyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were really kind and the hotel facility is up to date in general
Stayed 1 night in May 2019
Response from pia on May 21, 2019
Dear valued Guest, Thank you for sharing your experience on this forum with regards to your recent stay with us. I am honored to share your comments with my team and reviews such as yours will further motivate us to benchmark as a brand with the highest hospitality standards. Please accept our heartfelt gratitude and thank you again for making us your hospitality partner. We look forward to welcome you back soon. Priyanka, Guest Feedback Team

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
over all good The complimentary breakfast is not sufficient and also coffee has been served alongwith breakfast
Stayed 2 nights in May 2019
Response from pri on May 20, 2019
Dear Valued Guest, We are delighted to read your wonderful review on this forum. I am glad to receive such wonderful comments from our valued guests and happy to know that you enjoyed the experience and I thank you on behalf of the entire team for such beautiful words of appreciation. Please accept our heartfelt gratitude and thank you again for making us your hospitality partner. We look forward to welcome you again. Best regards, Priyanka. Guest Experience Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience
Dirty bed sheets small room bad local area.not suggested..
Stayed 3 nights in Mar 2019
Response from MEENA on Mar 29, 2019
Dear valued Guest Apologies for the delay in response as we were thoroughly investigating on the issues highlighted by you. We appreciate you for sharing your concerns and apologies for the dissatisfaction in the services. As we strive to improve the quality of our facilities and services, hence, I have shared your feedback with the concerned department and we will ensure appropriate measures are taken to prevent such future occurrence for any of our guests. This is not the experience we want to give to our guests and request you to give us another opportunity to serve you better with an enjoyable stay experience. Best regards, Meenakshi Guest Experience Manager

6/10 Okay

Purificacion

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Meenakshi on Mar 29, 2019
Dear valued Guest Apologies for the delay in response as we were thoroughly investigating on the issues highlighted by you. We appreciate you for sharing your concerns and apologies for the dissatisfaction in the services. As we strive to improve the quality of our facilities and services, hence, I have shared your feedback with the concerned department and we will ensure appropriate measures are taken to prevent such future occurrence for any of our guests. This is not the experience we want to give to our guests and request you to give us another opportunity to serve you better with an enjoyable stay experience. Best regards, City Empire Guest Experience Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't pick us up at airport as promised and then blamed us, said they would track the flight and meet us there but didn't. Bed was horrible and found staff rude and unhelpful.
Stayed 2 nights in Mar 2019
Response from taranmeen on Mar 17, 2019
Dear Valued guest, Thank you for your review and sincere apologies if we could not meet your expectations during your recent visit to us. As we strive to improve our facilities and services, therefore, rest assured that I have shared your feedback with the concerned department. However, I would appreciate if your could please share your stay details with us on our reservation email ID for investigating the matter further and to imply appropriate measures to prevent such future occurrence for any of our guests. I hope that you will give us another opportunity to serve you better with our renewed services and assure you a better experience. Sincerely, Meenakshi Guest Experience Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The locality is very thrash. Horrible place near the railway station. The metro station is far away. No places to eat nearby and the hotel does not offer breakfast. The room is tiny. But hotel service is friendly.
Stayed 2 nights in Feb 2019
Response from taran on Feb 23, 2019
Dear Valued Guest, Greetings from City Empire New Delhi Railway station !! Thank you for sharing your experience on this forum. It is always a pleasure to receive feedback from our valued guests. However, please accept our sincere apologies for the dissatisfaction in the services experienced by you during your recent stay with us. We will definitely look into the same as comments such as yours provide us with valuable feedback in identifying areas that concern our guests as we continue to improve our hotel and services. It was a pleasure to have you stay with us and we look forward to welcoming you back soon and assure you of our best services. Best regards, Meenakshi Guest Experience Manager

8/10 Good

seungbae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Tanu on Jan 29, 2019
Dear Valued guest, Thank you for the excellent rating and your appreciative feedback on this forum, we cherish it. It was a pleasure to have you visit us and we look forward to welcome you back soon. Best regards, T.Singh,Guest Experience Manager

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time backpacking
Communication with the hotel was good from the start and were willing to help. A pick up from the airport was arranged and was there on time. On arrival check in was efficient and the room was ok however it was next to the restaurant and was a bit noisy so I asked for a different room in the morning and thematic agent sorted it immediately. The manager was extremely helpful and arranged a taxi for the day for 1600INR for the day which took me around Delhi for the day. He was willing and able to help with anything you needed. Nothing is ever perfect but the hotel was decent for what your paying and very accessible to the main parts of the city.
Stayed 3 nights in Jan 2019
Response from T.Singh on Jan 29, 2019
Dear Valued Guest, Thank you for the great review of our hotel on this forum. I am glad to receive such wonderful comments from our valued guests and happy to know that you enjoyed the experience. It was a pleasure to have you visit us and we look forward to welcome you back! Best regards, Priyanka Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good stay
Nice friendly staff, great location clean room, hot water .
Stayed 2 nights in Jan 2019
Response from T.Singh on Jan 29, 2019
Dear Valued Guest, Thank you for the great review of our hotel on this forum. I am glad to receive such wonderful comments from our valued guests and happy to know that you enjoyed the experience. It was a pleasure to have you visit us and we look forward to welcome you back! Best regards, Priyanka Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at city empire
What a wonderful place .Girish who was the reception manager/ checking in host could not have been more helpful . I got my booking date wrong and they still honoured it at no extra charge . They do not overcharge or try to take advantage. Breakfast was lovely wifi excellent and comfortable bed .i could not have found better at this great price .so good i booked again .Thank you Girish ...from GS UK Tourist
Stayed 1 night in Jan 2019
Response from Priyanka on Jan 21, 2019
Dear valued Guest , Thank you for your review of our hotel on this forum. It is always a pleasure to receive positive comments from our guests, especially comments praising our staff for the warm and friendly service. Your kind words for Girish is truly appreciated and shared with him who is thrilled and motivated. Thank you again for recognising our efforts and we look forward to welcome you back soon. Sincerely, Priyanka, Guest Experience Manage

10/10 Excellent

Log

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from T.Singh on Nov 8, 2018
Dear Valued guest, Thank you for the excellent rating and your appreciative feedback on this forum, we cherish it. It was a pleasure to have you visit us and we look forward to welcome you back soon. Best regards, T.Singh,Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent hotel service from the staff. Made us feel safe and welcomed. Very near to Connaught Place, and on the way to Connaught Place, you can walk into the bazaar. Good location. Good service. Good rooms. Great value for money!!!
Stayed 2 nights in Oct 2018
Response from Priyanka. on Oct 27, 2018
Dear Valued Guest, Thank you for the great review of our hotel on this forum. I am glad to receive such wonderful comments from our valued guests and happy to know that you enjoyed the experience. It was a pleasure to have you visit us and we look forward to welcome you back! Best regards, Priyanka Guest Experience Manager

6/10 Okay

Douglas

Liked: Cleanliness, staff & service
Cheap Digs
Clean modern hotel, but in a not so good area. Staff was helpful, but not overly friendly.
Stayed 5 nights in Oct 2018
Response from Priyanka on Oct 27, 2018
Dear Valued Guest, Thank you for reviewing our hotel on this forum. Sincere apologies if we could not meet your expectations during your recent stay with us.Your comments on the same experience has been shared with the concerned department for appropriate measures to improve the quality of check in experience for our guests. We hope that you will give us another opportunity to serve you better in the near future and look forward to welcome you back assuring you of our best services. Sincerely, Priyanka Guest Experience Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Lovely hotel, so easy to walk to from the train station, perfect for our early morning train the next day. Shops and restaurants nearby. Warm welcome from the doorman and reception, Girish was very helpful and nothing too much trouble, room was lovely and spacious and very clean, WiFi was very fast, would recommend.
Stayed 1 night in Oct 2018
Response from Priyanka on Oct 19, 2018
Dear Valued guest, Thank you for your review of our hotel on this forum. It is always a pleasure to receive positive comments from our guests, especially comments praising our staff for the warm and friendly service. Your kind words for Girish is truly appreciated and shared with him who is thrilled and motivated. Thank you again for recognising our efforts and we look forward to welcome you back soon. Sincerely, Priyanka, Guest Experience Manager

10/10 Excellent

Traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable to Stay
Rooms were clean, and hotel staff were very prompt whenever I asked for their help (Organizing auto, food arrangement etc.). It is very close to the railway station. According to the hotel staff, it is safe to walk around the area before 9pm. Uber car did not have any problem finding this hotel as long as you type the right address. I would come back to stay here again!
Stayed 2 nights in Sep 2018
Response from T.Singh on Jan 11, 2019
Dear Valued guest, Thank you for your review of our hotel on this forum. It is always a pleasure to receive positive comments from our guests ,especially comments praising the friendliness and warmth of our staff. I will surely share your comments with the team who will be thrilled and motivated. It was a pleasure to have you visit us and we look forward to welcome you back soon. Sincerely, T.Singh, Guest Experience Manager.

10/10 Excellent

Sotaro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hospitality.
Stayed 2 nights in Mar 2024

2/10 Terrible

JUN

Disliked: Cleanliness
Stayed 3 nights in Feb 2024

2/10 Terrible

Jean-Christophe

Stayed 7 nights in Nov 2021

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar con mucho ruido
No me agrado la estadía en este hotel
Stayed 2 nights in Mar 2020
Response from Meena on Mar 11, 2020
Dear Valued Guest, Greetings from City Empire New Delhi Railway station !! Thank you for sharing your experience on this forum. However, please accept our sincere apologies for the dissatisfaction in the services experienced by you during your recent stay with us. We will definitely look into the same as comments such as yours provide us with valuable feedback in identifying areas that concern our guests as we continue to improve our hotel and services. It was a pleasure to have you stay with us and we look forward to welcoming you back soon and assure you of our best services. Best regards, Meenakshi Guest Experience Manager

6/10 Okay

Jens

Liked: Cleanliness, property conditions & facilities
Cheap clean and good
A hotel placed close to the main train station. And close ti main Bazar Road with lots of shopping experiences. Breakfast is not much to explore. Soundproofing is non existent. But a hotel to recommend if you want a good, clean, cheap hotel with relatively good service in New Delhi.
Stayed 4 nights in Feb 2020
Response from singh on Feb 26, 2020
Thank you for your review and sincere apologies if we could not meet your expectations during your recent visit to us. As we strive to improve our facilities and services, therefore, rest assured that I have shared your feedback with the concerned department. However, I would appreciate if your could please share your stay details with us on our reservation email ID for investigating the matter further and to imply appropriate measures to prevent such future occurrence for any of our guests. I hope that you will give us another opportunity to serve you better with our renewed services and assure you a better experience. Sincerely, Rekha Guest Experience Manager

8/10 Good

Josiane, VENDAYS Montalivet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Près de la gare Personnel agréable Bon petit déjeuner copieux
Stayed 1 night in Feb 2020
Response from t singh on Feb 15, 2020
Dear Valued Guest, We are delighted to read your wonderful review on this forum. I am glad to receive such wonderful comments from our valued guests and happy to know that you enjoyed the experience and I thank you on behalf of the entire team for such beautiful words of appreciation. Please accept our heartfelt gratitude and thank you again for making us your hospitality partner. We look forward to welcome you again. Best regards, Priyanka. Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
この価格としては期待していた以上に良い印象です。 スタッフの対応は丁寧で、チェックインはスムーズにできました。 基本的なアメニティはそろっており、ペットボトルも2本付いています。部屋は清潔感があり、快適に眠れました。 不満点を挙げると、TVが付かない、バスルームの換気扇が動かない、電気のボタンがたくさんあるが、どの機器、照明に対応しているのか分からないといったところです。 いずれもそれほど大きな問題とは思いませんでした。 立地はニューデリー駅からすぐ近くで便利な所です。 大通り沿いなので迷うこともありませんでした。
Stayed 1 night in Jan 2020
Response from tar s on Jan 24, 2020
Dear Valued Guest, Greetings from City Empire New Delhi Railway station !! Thank you for sharing your experience on this forum. It is always a pleasure to receive feedback from our valued guests. However, please accept our sincere apologies for the dissatisfaction in the services experienced by you during your recent stay with us. I Would like to inform you that all the rooms are equipped with a flat screen tv, I wonder that theres maybe some autocorrection in typing, for the switch boards We will definitely look into the same as comments such as yours provide us with valuable feedback in identifying areas that concern our guests as we continue to improve our hotel and services. It was a pleasure to have you stay with us and we look forward to welcoming you back soon and assure you of our best services. Best regards, Meenakshi Guest Experience Manager

6/10 Okay

Verified traveller

Disliked: Staff & service
NOT OK
The room is OK. The sheets are not very clean. The water is not clean. The neighborhood is messy and the restaurant is rare.
Stayed 4 nights in May 2019
Response from Rekha on Jun 4, 2019
Dear valued Guest Apologies for the delay in response as we were thoroughly investigating on the issues highlighted by you. We appreciate you for sharing your concerns and apologies for the dissatisfaction in the services. As we strive to improve the quality of our facilities and services, hence, I have shared your feedback with the concerned department and we will ensure appropriate measures are taken to prevent such future occurrence for any of our guests. This is not the experience we want to give to our guests and request you to give us another opportunity to serve you better with an enjoyable stay experience. Best regards, Rekha Guest Experience Manager

4/10 Poor

TANI, hyogo, jp

Travelled with group
Disliked: Staff & service
空港からの送迎について ぼったくられました。 メールには空港の駐車場代も含めて680ルピーと言われましたが、結果的に780ルピー取られました。 またメールを送付していたのにもかかわらず、送迎が来なく、電話をしたら明日の朝になると言われ、今から来いと言って来てもらいました。メールは返信もありましたし、送迎代の話をホテルとメール以外では一切していないのに価格がメールと一緒だったことから、明らかにホテル側のミスであると、私は認識しております。それをメールが来ていないと言ってごまかされました。 「インドなんだからそれくらい」と言われればそれまでかもしれませんが、気になったことを記します。
Stayed 4 nights in Apr 2019
Response from t on May 13, 2019
Dear Valued Guest, Greetings from City Empire New Delhi Railway station !! Thank you for sharing your experience on this forum. However, please accept our sincere apologies for the dissatisfaction in the services experienced by you during your recent stay with us. We will definitely look into the same as comments such as yours provide us with valuable feedback in identifying areas that concern our guests as we continue to improve our hotel and services. It was a pleasure to have you stay with us and we look forward to welcoming you back soon and assure you of our best services. Best regards, Meenakshi Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
注文のビールが冷えてなかった。
Stayed 1 night in Apr 2019
Response from t.singh on May 1, 2019
Dear Valued Guest, Greetings from City Empire New Delhi Railway station !! Thank you for sharing your experience on this forum. It is always a pleasure to receive feedback from our valued guests. However, please accept our sincere apologies for the dissatisfaction in the services experienced by you during your recent stay with us. We will definitely look into the same as comments such as yours provide us with valuable feedback in identifying areas that concern our guests as we continue to improve our hotel and services. It was a pleasure to have you stay with us and we look forward to welcoming you back soon and assure you of our best services. Best regards, Meenakshi Guest Experience Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The room condition was quite disappointing, even considering the reasonable price. - The toilet cover was broken - the half was gone. - Sometimes no hot water. - Most of all, very, very noisy. I could hear ANYTHING from the entire floor as well as the noise from outside. A few good things: airport pickup service and the location which is close to the train station.
Stayed 2 nights in Feb 2019
Response from MM on Mar 6, 2019
Dear Valued Guest, Greetings from City Empire New Delhi Railway station !! Thank you for sharing your experience on this forum. However, please accept our sincere apologies for the dissatisfaction in the services experienced by you during your recent stay with us. We will definitely look into the same as comments such as yours provide us with valuable feedback in identifying areas that concern our guests as we continue to improve our hotel and services. It was a pleasure to have you stay with us and we look forward to welcoming you back soon and assure you of our best services. Best regards, Meenakshi Guest Experience Manager

10/10 Excellent

frederico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otima hospedagem custo beneficio.
Stayed 1 night in Jan 2019
Response from Tanu on Jan 13, 2019
Dear Valued guest, Thank you for the excellent rating and your appreciative feedback on this forum, we cherish it. It was a pleasure to have you visit us and we look forward to welcome you back soon. Best regards, T.Singh,Guest Experience Manager

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
早朝の列車で移動する予定だったので、このホテルを選びました。 デリー駅まで徒歩5分くらい、移動はとにかく便利です。 泊まった部屋は、隣の部屋の音（隣の目覚ましが自分の部屋でなっているように聞こえる）、 階段の音、もろもろうるさかったので、決して快適とは言えません。
Stayed 2 nights in Dec 2018
Response from Rekha on Jan 11, 2019
親愛なるゲスト、シティエンパイアニューデリー駅からのご挨拶！このフォーラムでの経験を共有していただきありがとうございます。大切なお客様からのフィードバックをお待ちしています。しかし、最近のご滞在中にあなたが経験したサービスに不満を抱いていることを心からお詫び申し上げます。ホテルやサービスの向上を続けていく中で、お客様の関心事を特定するうえで貴重なご意見をいただいております。あなたが私たちと一緒にいられることを嬉しく思います、そして、私たちはすぐにあなたをお迎えすることを楽しみにしており、私たちの最高のサービスをお約束します。敬具、Meenakshiゲストエクスペリエンスマネージャー

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite good, nice staff
It was great that arriving very late that day they gave us a superior room instead of ours as it was available, just for free, no extra charge. Nice room service. Very clean.
Stayed 1 night in Nov 2018
Response from p on Dec 29, 2018
Dear Valued Guest, Thank you for the great review of our hotel on this forum. I am glad to receive such wonderful comments from our valued guests and happy to know that you enjoyed the experience. It was a pleasure to have you visit us and we look forward to welcome you back! Best regards, Priyanka Guest Experience Manager