Exterior

Reviews of Holiday Inn Express Hotel & Suites Deadwood-Gold Dust Casino, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 557 out of 1000 reviews" "
Rating 8 - Good. 297 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carlotta

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charlotte at the desk was amazing she made sure we had everything we needed daily ! We loved the meal deal with gaming she offered best meal we had. She sure made our stay special! Some Dog owners were letting there pet pee right outside on your building and tried bringing them in the breakfast area . Not your fault
Stayed 5 nights in May 2024

8/10 Good

Guadalupe

Liked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Amber Diers on May 10, 2024
Thank you for staying with us, Guadalupe!

10/10 Excellent

dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has very nice rooms and a very good hot breakfast. But parking is very inconvenient. You have to unload in front (or load) and then drive to a parking lot two streets over. Then you have to cross those same streets as a pedestrian, one of which is the main street through town to get back to the hotel. there is no stoplight so you have to wait for traffic to see you and stop. They should at least have a golf cart for a shuttle.
Stayed 1 night in May 2024
Response from Amber Diers on May 6, 2024
Thank you Dale, for your recent review. We're glad you enjoyed our rooms and breakfast. We apologize for the inconvenience with parking and crossing the street. Your feedback is valuable, and we'll consider your suggestion for a shuttle service. We hope to welcome you back for a smoother experience.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amber Diers on May 6, 2024
Thank you for staying with us, Michelle!

8/10 Good

Charles

Travelled with group
Poor parking
Stayed 1 night in Apr 2024
Response from Amber Diers on Apr 25, 2024
Thank you Charles, for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced regarding the parking situation. We understand that finding suitable parking in Deadwood can be challenging at times, and we regret that this impacted your stay with us.Please know that we continuously strive to improve our guests' experiences, and we will certainly take your comments into consideration as we work towards enhancing our amenities and services. We hope that despite this issue, you were able to enjoy your time in Deadwood, and we would be grateful for the opportunity to welcome you back in the future and provide you with a more seamless experience.

10/10 Excellent

Amy, billings

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable Bed, pet friendly close to everything!
Stayed 1 night in Apr 2024
Response from Amber Diers on Apr 25, 2024
Thank you Amy, for sharing your experience with us! We're delighted to hear that you found our beds comfortable and appreciated our pet-friendly policy. It's fantastic to know that our convenient location suited your needs perfectly, allowing you to easily access everything you wanted during your stay.We understand the importance of a good night's sleep and the joy of traveling with furry companions, so it's wonderful to know that we could provide both for you. We hope to have the pleasure of hosting you and your pet again soon for another enjoyable stay!

8/10 Good

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 3 nights in Apr 2024
Response from Amber Diers on Apr 23, 2024
Thank you for recognizing our commitment to cleanliness! We look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Amber Diers on Apr 23, 2024
Thank you for staying with us, Charlotte.

10/10 Excellent

Gene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place conveniently located on Main Street. Friendly staff and clean rooms.
Stayed 2 nights in Mar 2024
Response from Amber Diers on Apr 2, 2024
Thank you for your kind review, Gene! We're thrilled to hear that you enjoyed your stay with us. Our team takes great pride in providing a warm and welcoming experience for all our guests. We're delighted that you found our location convenient and our rooms clean. We hope to welcome you back again soon for another enjoyable stay!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's centrally located and within walking distance to shop etc.
Stayed 2 nights in Mar 2024
Response from Amber Diers on Apr 2, 2024
We're glad you liked our location, Michael. Thank you for staying with us.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and the staff was super friendly and accommodating to us during our stay.
Stayed 1 night in Mar 2024
Response from Amber Diers on Apr 2, 2024
Thank you for staying with us, Thomas!

6/10 Okay

Paula

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Staff at the front desk when we checked in was great! She was very helpful, friendly and went above and beyond. Unfortunately our room was dirty, there was trash under the bar sink that hasn’t been thrown and had an odor, there was something smeared on the wall in the bathroom, and furniture was very dusty. Pretty disappointed with the cleanliness. Room itlaed was spacious and facility was updated.
Stayed 1 night in Mar 2024
Response from Amber Diers on Apr 2, 2024
Thank you, Paula for taking the time to share your experience with us. I'm delighted to hear that our front desk staff provided excellent service during your check-in. However, I'm sincerely sorry to learn about the cleanliness issues you encountered in your room. Please know that this falls short of our usual standards, and I will personally address these concerns with our housekeeping team to ensure such oversights are rectified. It's great to hear that you found the room spacious and our facilities updated. We truly appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Cody

Stayed 1 night in Mar 2024
Response from Amber Diers on Mar 21, 2024
Thank you for staying with us, Cody!

4/10 Poor

Heather

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was so dirty I didn’t feel comfortable to shower. So much hair still in the drain & pink mold around the edges. Staff at the check in was very rude as well. Will never stay here again. For $450 a night I expected so much better..
Stayed 1 night in Mar 2024
Response from Amber Diers on Mar 18, 2024
Hello Heather, Thank you for taking the time to share your feedback with us. We sincerely apologize for the unsatisfactory experience you encountered during your recent stay. It deeply concerns us to learn about the cleanliness issues you experienced in your bathroom and the lack of hospitality from our staff at check-in.Please know that we take your comments very seriously, and we are actively addressing these concerns with our housekeeping and front desk teams to ensure that such incidents do not recur in the future. Maintaining a high standard of cleanliness and providing excellent customer service are our top priorities, and we regret that we fell short of your expectations.We understand your disappointment and frustration, and we truly value your patronage. We hope you will consider giving us another opportunity to regain your trust and provide you with the exceptional experience you deserve. If you would like to discuss your concerns further, please feel free to contact our management team.Once again, we apologize for the inconvenience caused and thank you for bringing these issues to our attention.

8/10 Good

Josh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Got to get that water pressure up in the shower other than that most excellent.
Stayed 2 nights in Mar 2024
Response from Amber Diers on Mar 11, 2024
Thank you for your feedback Josh, we will look into that. Thank you for staying with us!

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amber Diers on Mar 11, 2024
Thank you for staying with us, Darrell!

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Mar 2024
Response from Amber Diers on Mar 5, 2024
Thank you for staying with us, Deanna.

10/10 Excellent

Kevin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the center of the action. Very pet friendly and the staff was professional and friendly.
Stayed 2 nights in Feb 2024
Response from Amber Diers on Feb 26, 2024
Thank you Kevin, for taking the time to share your experience with us. We're delighted to hear that you found our hotel to be conveniently located and pet-friendly. Our team takes pride in providing professional and friendly service to all our guests, including their furry companions. We appreciate your kind words and hope to welcome you back again soon for another enjoyable stay.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Amber Diers on Mar 15, 2024
Thank you for staying with us, Tammy!

10/10 Excellent

DALE, RICE

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2024
Response from Amber Diers on Jan 31, 2024
Thank you for staying with us, Dale!

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Amber Diers on Jan 30, 2024
Thank you for staying with us Roxanne!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, good location, rooms were very nice and clean. Definitely would stay there again.
Stayed 2 nights in Jan 2024
Response from Amber Diers on Jan 30, 2024
Thank you Joshua, for taking the time to share your positive experience! We're thrilled to hear you enjoyed our friendly staff, convenient location, and clean, comfortable rooms. We look forward to welcoming you back on your next visit!

10/10 Excellent

Cheri

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, updated amenities made staying downtown Deadwood comfortable and customary. Breakfast was good! Pool was just enough to keep the kids happy but not overpowering when their were a million kids there. Staff, especially. CHARLOTTE, were amazing! Friendly, accomidating (even helped us pull off a family surprise), rearrange some rooms. and suggest local options. All staff were nice and greeted us promptly when we passed by the desk . Definitely go there again!!
Stayed 2 nights in Jan 2024
Response from Amber Diers on Jan 22, 2024
Hi Cheri, We're so glad you had a nice time while here with family. What a great thing to surprise them too! Thank you for the nice comments about Charlotte and the other staff, we'll make sure they see this. See you next time!

8/10 Good

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deadwood New Years trip
Very nice hotel, right on Main Street. Staff very helpful and friendly.
Stayed 3 nights in Dec 2023
Response from Amber Diers on Jan 16, 2024
Thank you for you kind words Pam, we're glad you had a nice time on your New Year's trip! We hope you celebrate with us again next year too!

10/10 Excellent

Belinda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great, parking is a bit inconvenient, but realize it’s the best option for the layout of the town
Stayed 1 night in Jan 2024
Response from Amber Diers on Jan 16, 2024
Thank you for staying with us, Belinda. We're glad you had a great time! Sorry about parking we will continue to try to improve on that. We hope to see you again soon!

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick overnight on our way to skiing. Great location. Nice hotel. Excellent breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. Close to all the tourist action. Breakfast was good. Parking was not the best.
Stayed 1 night in Dec 2023
Response from Amber Diers on Jan 2, 2024
Thank you for your feedback Dawn, we appreciate you taking the time to let us know how we're doing. We hope to see you again soon!

10/10 Excellent

Tracy, Loveland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Amber Diers on Jan 2, 2024
Thank you for your feedback, Tracy.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great and the staff are always cheerful, friendly and courteous.
Stayed 4 nights in Dec 2023
Response from Amber Diers on Jan 2, 2024
Thank you for your kind words, David.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in great deadwood location
Very nice hotel in a very good location. Exceptionally clean, bed with lots of pillows. Pretty decent breakfast. Free parking not too far away.
Stayed 1 night in Dec 2023
Response from Amber Diers on Dec 28, 2023
Hi Roger, We're glad you liked our hotel, thank you for staying with us!

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice and convenient location in Deadwood. Room was clean but small. Breakfast was very good. At check-in we waited over 15 minutes for desk clerk to show up to check in a line of people at 5:30 pm????? Ask security and other workers and no one knew where the desk clerk was???
Stayed 1 night in Dec 2023
Response from Amber Diers on Dec 19, 2023
Thank you Kathy for your feedback about your stay. Sorry, you had to wait to check in. We will look into this and make sure to resolve the issue. We're glad you enjoyed breakfast and our location. We hope to see you again soon!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Amber Diers on Dec 13, 2023
Thank you for your feedback, Richard.

8/10 Good

Brad

Stayed 1 night in Dec 2023
Response from Amber Diers on Dec 12, 2023
Thank you for your feedback, Brad

6/10 Okay

melodie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I like that it is right on historic main st. The only issue i had was the pool was ice cold. When i told the staff she replied with " at least there is a pool" ....For this reason alone i will not book again.
Response from Amber Diers on Feb 8, 2024
Hello Melodie,Thank you for your feedback. We're glad to hear you appreciated our hotel's location on historic Main Street. We apologize for the inconvenience with the pool temperature and the response from our staff. Your comments are valuable to us, and we will address this issue promptly. We hope you'll reconsider and give us another chance to provide you with a better experience in the future.

10/10 Excellent

Cherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great place to stay
Stayed 2 nights in Nov 2023
Response from Amber Diers on Dec 5, 2023
Thank you for your return visit Cherri!

10/10 Excellent

Katie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of the town.
Stayed 1 night in Nov 2023
Response from Amber Diers on Nov 28, 2023
Thank you for staying with us, Katie!

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to restaurants, bars, casinos. Hotel was quiet also.
Stayed 2 nights in Nov 2023
Response from Amber Diers on Nov 28, 2023
We're glad you had a great time in Deadwood, Jennifer!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except Breakfast was the same every day.
Stayed 2 nights in Nov 2023
Response from Amber Diers on Dec 5, 2023
Thank you for your feedback.

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel located close to the casinos, restaurants, and shops. Pool and hot tub were in good condition. Breakfast was basic but good. My only complaint is parking was a couple blocks away. Would stay again!
Stayed 2 nights in Nov 2023
Response from Amber Diers on Nov 27, 2023
Teresa, Thank you for your feedback about your stay, we're glad you had a nice time! See you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, amenities
Great staff and clean rooms
Stayed 1 night in Nov 2023
Response from Amber Diers on Nov 27, 2023
Thank you, Michael!

8/10 Good

shane

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Amber Diers on Nov 22, 2023
Thank you for your feedback Shane.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent stay, good people, great breakfast and fantastic room. Love the pillows, best sleep of my life.
Stayed 2 nights in Nov 2023
Response from Amber Diers on Nov 21, 2023
We're so happy you loved the pillows, they are really great. I love the soft pillow myself! Thank you for your kind words about the hotel and staff too!

10/10 Excellent

Joann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the breakfast was great
Stayed 1 night in Nov 2023
Response from Amber Diers on Nov 15, 2023
Thank you Joann for your kind words. We're glad you liked our clean hotel and breakfast.

10/10 Excellent

James

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Lots to do and a great tome
Stayed 1 night in Nov 2023
Response from Amber Diers on Nov 15, 2023
Thank you for letting us know how were doing James. There's always something fun happening in Deadwood for sure!

8/10 Good

Matthew

Stayed 1 night in Nov 2023
Response from Amber Diers on Dec 5, 2023
Thank you for your feedback, Matthew.

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Amber Diers on Nov 10, 2023
Thank you for your feedback Jacob.

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the middle of the Deadwood entertainment area. Leave the car in the parking lot because there are many restaurants and casinos in the walking area.
Stayed 1 night in Oct 2023
Response from Amber Diers on Nov 1, 2023
Hi Lori, We're glad you had a great time and could walk everywhere you wanted to go. Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location!
Couldn’t be more thrilled with the location in the town. Almost everything was walkable. Clean room with new fixtures. The only downside was breakfast. Those fake scrambled eggs from a pour and the vinegar hard boiled eggs are just not it.
Stayed 1 night in Oct 2023
Response from Amber Diers on Nov 1, 2023
Thank you for your feedback about your stay. We're glad you enjoyed your time with us. We appreciate your comments about breakfast too.

10/10 Excellent

Laurence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking at a short distance in crowded downtown area.
Stayed 1 night in Oct 2023
Response from Amber Diers on Oct 26, 2023
Thank you for staying with us and giving your feedback.