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Reviews of Deadwood Gulch Resort, Trademark Collection by Wyndham

2.5 out of 5
Deadwood Gulch Resort, Trademark Collection by Wyndham
304 Cliff Street, Deadwood, SD

Reviews

8.4

Very good

Rating 10 - Excellent. 246 out of 485 reviews" "
Rating 8 - Good. 118 out of 485 reviews" "
Rating 6 - Okay. 71 out of 485 reviews" "
Rating 4 - Poor. 34 out of 485 reviews" "
Rating 2 - Terrible. 16 out of 485 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura, East Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 3 nights in May 2024
Response from Steven, Front Desk Manager on May 27, 2024
Hello Laura.Thank you for taking the time to share about your stay. We hope we see you again the next time you're in Deadwood.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the outside areas by the stream.
Stayed 4 nights in May 2024
Response from Steven, Front Desk Manager on May 25, 2024
Hello Linda,Thank you sharing about your stay and we are glad to hear that you enjoyed our outdoor environment around the Hotel. We hope to see you again soon!

8/10 Good

Valeree, Washburn

Liked: Cleanliness, staff & service, property conditions & facilities
The shower water temperature could be upped a few degrees ... was a bit too cool. The beds were awesome - comfortable - and so were the pillows! Thank you for a wonderful stay!
Stayed 2 nights in May 2024
Response from Steven, Front Desk Manager on May 24, 2024
Hello Valeree,Thank you for sharing about your stay. We hope you choose us again when you come back to Deadwood.

10/10 Excellent

Lynn

Travelled with group
The staff members were all great! Clean quiet rooms and great casino
Stayed 2 nights in May 2024
Response from Steven, Front Desk Manager on May 24, 2024
Hello,Thank you for taking the time to share about your stay and we hope to see you again soon!

10/10 Excellent

Zachary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will return
Stayed 4 nights in May 2024
Response from Steven, Front Desk Manager on May 24, 2024
Hello Zach,Thank you for sharing about your stay and we hope to see you again soon!

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service
Great staff at front desk.
Stayed 1 night in May 2024
Response from Steven, Front Desk Manager on May 24, 2024
Hello Susan,Thank you for taking the time to share about your stay and we hope to see you again soon!

10/10 Excellent

Brenda Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed in Deadwood many times. Excellent room and friendly staff. Highly recommend
Stayed 3 nights in May 2024
Response from Steven, Front Desk Manager on May 24, 2024
Hello Brenda,Thank you for sharing about your stay and we're glad you had a great experience. We hope to see you again soon.

8/10 Good

William

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to town with plenty of parking
Stayed 7 nights in May 2024
Response from Deadwood Gulch Staff on May 13, 2024
Thanks for staying.

8/10 Good

Wayne W.

Travelled with partner
Liked: Staff & service, amenities
Nice location. Staff was friendly. I think housekeeping could do a better job cleaning the room. Lots of dust and a very dirty sink. Sofa had spots on it.
Stayed 5 nights in May 2024
Response from Deadwood Gulch Staff on May 13, 2024
Thanks for staying.

10/10 Excellent

Mark

Stayed 1 night in May 2024

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time staying here and we were impressed! Great price, location, and amenities. Will stay again
Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 11, 2024
Thank you for your review! We hope you come back to see us again soon!

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Manager on May 11, 2024
Thank you for your review! We hope you come back to see us again soon!

8/10 Good

Stacey

Liked: Cleanliness, staff & service
Very nice stay! Staff is wonderful, bed is comfortable. The room is ok but very clean and comfortable. I enjoyed gaming there and over all had a great time
Stayed 2 nights in Apr 2024
Response from Deadwood Gulch Staff on Apr 29, 2024
We are glad you enjoyed your stay!

10/10 Excellent

Jeff and Tammy

Travelled with partner
Great lace to stay.Updated and the Trolly picks you up to take you downtown to Deadwood
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 24, 2024
Thank you for your review! We appreciate you taking the time to let us know about your experience at our resort and we hope to see you again soon!

8/10 Good

STEVE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trolley stop is convenient for trips downtown. Comfortable bed, good shower and babbling brook was nice to wake up to.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on Apr 24, 2024
Thank you for your review! We appreciate you taking the time to let us know about your experience at our resort and we hope to see you again soon!

10/10 Excellent

Jeff and Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only suggestion is more or bigger trash cans in the room. We had the presidential suite and it had 2 tiny trash cans and one medium. You need a bigger one in the kitchen.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 24, 2024
Thank you for your review! We appreciate you taking the time to let us know about your experience at our resort and we hope to see you again soon!

10/10 Excellent

Claudia, Norfolk

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is just outside of deadwood and all the hustle and craziness of finding parking. Room was very comfy and the staff very welcoming. Next time through we will certainly stay there.
Stayed 1 night in Mar 2024
Response from Deadwood Gulch Staff on Apr 2, 2024
Thanks for the review!

6/10 Okay

Bryan

Stayed 17 nights in Mar 2024
Response from Hotel Manager on Apr 24, 2024
Thank you for your review! We appreciate you taking the time to let us know about your experience at our resort and we hope to see you again soon!

10/10 Excellent

Brian, New port richey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Deadwood Gulch Staff on Apr 2, 2024
Thanks for the kind comments!

10/10 Excellent

Tracy, GILLETTE

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 24, 2024
Thank you for your review! We appreciate you taking the time to let us know about your experience at our resort and we hope to see you again soon!

4/10 Poor

Kathryn

Travelled with family
Liked: Cleanliness
This was an event weekend which I expected some extra noise as patrons returned to the motel, but when the noise continued past 3 AM and there was no resolution, it became unacceptable. We left the motel in the morning and forfeited our 2nd night stay
Stayed 2 nights in Mar 2024
Response from Deadwood Gulch Staff on Apr 2, 2024
Thanks for your comments as they help us improve.

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness
The Casino and bar lady were excellent and very friendly. The hotel front desk was very indifferent relatied to booking through a third party which was EXPEDIA. We are also Wyndham platinum members but they did not care as we booked through Expedia. The ac/heater unit was so loud that you could not use it. We asked for it to be fixed the first day and was still not able to have heat the entire 3 night stay. No closet in room. Clothes hung over desk with coffee maker. Bathroom freezing due to no heat!! Have stayed in the past with a good experience but not this time. Loved the bar lady!!
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Thank you for taking the time to share your thoughts with us. Your feedback is very helpful for us to improve, and we hope you come back to see us!

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Deadwood Gulch Staff on Apr 2, 2024
Thanks for the review!

6/10 Okay

Jess

Travelled with partner
Liked: Staff & service
This was our 2nd stay at the Gulch. The 1st time, we stayed in the Presidential Suite. It was lovely. This time, we were in a standard room. It was old and dated. The man who checked us in said we had a nice view...the view was a construction site and the tops of maintenance buildings on the property, I think. The room was just ok, at best. I wouldn't stay in a standard room again. As for the hotel part, the staff is always nice. We were interested in the morning breakfast and I asked the bartender (this was at night) what time breakfast started. She said, "I don't know. I only work nights". We came down the next morning (a Sunday) just after 8am. There was no breakfast available, even though they have breakfast menus on the tables. Overall, I doubt we would stay here again. Its about a 20 minute walk to downtown, which happened to be a nice day, but sometimes waiting for the trolley and its long route takes even longer than that.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Thank you for taking the time to share your thoughts with us. Your feedback is very helpful for us to improve, and we hope you come back to see us!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 8, 2024
Thank you for your review! We appreciate you taking the time to let us know about your experience at our resort and we hope to see you again soon!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Hotel Manager on Mar 8, 2024
Thank you for your review! We appreciate you taking the time to let us know about your experience at our resort and we hope to see you again soon!

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Would book again!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 8, 2024
Thank you for your review! We appreciate you taking the time to let us know about your experience at our resort and we hope to see you again soon!

2/10 Terrible

Theodore

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 8, 2024
Thank you for taking the time to share your thoughts with us. Your feedback is very helpful for us to improve, and we hope to see you again soon!

8/10 Good

Ben and Athena

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were all polite and kind. I only have one complaint. Its winter in South Dakota, why is the thinnest sheet, thicker sheet, and sheet the winter bedding options? To be clear, this sucks.
Stayed 1 night in Jan 2024
Response from Deadwood Gulch Staff on Jan 31, 2024
Thanks for your comments as it helps us improve.

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Deadwood Gulch Staff on Jan 31, 2024
We are glad you enjoyed our stay!

10/10 Excellent

Lynne

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Deadwood Gulch Staff on Jan 31, 2024
We are glad you enjoyed our stay!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
travel get away
very nice
Stayed 3 nights in Jan 2024
Response from Deadwood Gulch Staff on Jan 31, 2024
Thanks for the review!

10/10 Excellent

Sonny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Deadwood Gulch Staff on Jan 31, 2024
Thanks for the review!

10/10 Excellent

Dale

Employees were very happy and nice
Stayed 1 night in Jan 2024
Response from Deadwood Gulch Staff on Jan 31, 2024
Thanks for the review!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Deadwood Gulch Staff on Jan 31, 2024
We are happy you enjoyed your time here.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Deadwood Gulch Staff on Jan 31, 2024
Thanks for the review!

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Deadwood Gulch Staff on Jan 31, 2024
We are glad you enjoyed your stay!

10/10 Excellent

MONTY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Deadwood Gulch Staff on Jan 31, 2024
We are happy you enjoyed your time here.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Deadwood Gulch Staff on Jan 31, 2024
We are glad you enjoyed your time here.

10/10 Excellent

Justina One

Travelled with partner
Liked: Cleanliness, amenities
Nice quiet place
Stayed 1 night in Dec 2023
Response from Deadwood Gulch Staff on Jan 31, 2024
We are glad you enjoyed your time here.

10/10 Excellent

Tom

Stayed 1 night in Dec 2023
Response from Deadwood Gulch Staff on Jan 31, 2024
We are glad you enjoyed our stay!

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was closed Sunday morning until just after we checked out. Also left an expensive bottle of wine in the refrigerator and housekeeping kept it.
Stayed 1 night in Dec 2023
Response from Deadwood Gulch Staff on Jan 31, 2024
Thanks for the comments as it helps us to improve.

8/10 Good

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all in one place bar restaurant casino breakfast casino
Stayed 1 night in Dec 2023
Response from Deadwood Gulch Staff on Jan 31, 2024
We are glad you enjoyed your time here.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Deadwood Gulch Staff on Jan 31, 2024
Thanks for the review.

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
They have done a lot of upgrades over the last couple of years. They are nice changes. Friendly staff, clean comfortable rooms.
Stayed 3 nights in Sep 2023

2/10 Terrible

kylie

Travelled with family
Disliked: Amenities, property conditions & facilities
Didnt get to stay in the room we paid for
Stayed 1 night in Nov 2023

10/10 Excellent

Connie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always try to stay at the Gulch when we come to Deadwood. The rooms are amazing. A quick trolley ride and your downtown.

8/10 Good

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You do have to go through the casino for hotel check in. Check in was quick and easy! The hallway to our room did need vacuumed but our room was overall pretty clean! I loved the location of our room, its size & amenities of the bathroom! Alot of the light switches didnt work, light bulbs & outlets didnt work either. Kinda silly to not have something so simple working. Still nice room and really enjoyed the hot tub, bar and Bostons restaurant.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked having two entry doors to the room. One to the hall and the other to the parking lot.
Stayed 3 nights in Nov 2023

6/10 Okay

Nicholas, Ranchester

Travelled with partner
Disliked: Amenities
Liked the quiet area, creek behind hotel, and price was reasonable. Didn't like the limited food choices or location.