Basic Double Room
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Reviews of DCH on Mitchell

2.5 out of 5
DCH on Mitchell
50 Mitchell St, Darwin, NT

Reviews

6.2
Rating 10 - Excellent. 6 out of 25 reviews" "
Rating 8 - Good. 2 out of 25 reviews" "
Rating 6 - Okay. 7 out of 25 reviews" "
Rating 4 - Poor. 7 out of 25 reviews" "
Rating 2 - Terrible. 3 out of 25 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Luke

Disliked: Cleanliness
Wotif address is incorrect, so I was dropped with 40kg of baggage a few hundred meters from the actual entrance. The place overall is good enough for the price if you need somewhere to rest your head, but my sheets weren’t clean, there were black spots and stains all over them and fake eyelashes literally everywhere, so I slept on my towels for the few hours I was there for before heading back to the airport.
Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to everything
Stayed 2 nights in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
If ur coming to Darwin this is the place to stay clean location location very affordable I give it a 9 plus out of 10
Stayed 3 nights in Oct 2023
Response from Manzil on Nov 6, 2023
Thank you for your wonderful feedback! We're thrilled to hear that your stay at our hotel in Darwin exceeded your expectations. Providing a clean, convenient, and affordable experience for our guests is always our top priority. Your generous rating of 9+ out of 10 truly means a lot to us. We look forward to welcoming you back for another exceptional stay whenever your travels bring you to Darwin. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Safe travels!

6/10 Okay

Luke

Liked: Cleanliness, staff & service, amenities
Room stunk of cigarette smoke but apart from that was a good place to stay
Stayed 3 nights in Oct 2023
Response from Manzil on Oct 17, 2023
Thank you for notifying us i will investigate the issue if this issue happen you need to notify the reception as soon as possible so that they can solve the problem.

4/10 Poor

Zee

Disliked: Staff & service, property conditions & facilities
Check in was at a different hotel This is not professional
Stayed 2 nights in Aug 2023
Response from Manzil on Oct 17, 2023
Yes, it is mentioned in the booking.

6/10 Okay

Courtney

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My bathroom was dirty and had insects upon arrival.
Stayed 3 nights in Sep 2023
Response from Manzil on Oct 17, 2023
We appreciate your feedback and the time to review our hotel so we can evaluate our performance and understand what matters to you. I am disappointed to hear that you did not enjoy your experience with us and your expectations were not met.

6/10 Okay

Eric

Great place to stay. Priced for what you receive
Stayed 1 night in Sep 2023
Response from Manzil on Oct 17, 2023
We appreciate your time to write a review and delighted to hear how much you enjoyed your stay and the guest service you received. Thanks for sharing your experience and we hope to see you again soon.

4/10 Poor

Phillip

Disliked: Staff & service, amenities, property conditions & facilities
The property was unique. It had no supplementary furniture. No toilet paper holder. No towel racks. No bedside tables. I did not get new soap for the week. I cleaned my own bins. I don’t believe I had a linen change.
Stayed 6 nights in Aug 2023
Response from Manzil on Oct 17, 2023
We appreciate your feedback and the time to review our hotel so we can evaluate our performance and understand what matters to you. I am disappointed to hear that you did not enjoy your experience with us and your expectations were not met.

10/10 Excellent

Jean-Philippe

Liked: Cleanliness, staff & service, amenities
Chambre propre et lit confortable. Bruyant avec les musiques des bars à côté (jusqu'à 23.00). Mais ok pour le prix 100$ aus.
Stayed 2 nights in Jul 2023
Response from Manzil on Aug 29, 2023
It is fantastic to hear that you enjoyed your recent stay at our property. We are thrilled to hear that our location suited your needs and that you found the room comfortable. Thank you for sharing your feedback and we hope to welcome you back to the Darwin City Hotel in the near future.

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Jul 2023
Response from Manzil on Aug 29, 2023
It is fantastic to hear that you enjoyed your recent stay at our property. We are thrilled to hear that our location suited your needs and that you found the room comfortable. Thank you for sharing your feedback and we hope to welcome you back to the Darwin City Hotel in the near future.

2/10 Terrible

Philip

Disliked: Staff & service, property conditions & facilities
The picture on wotif is misleading. It's from the main hotel but there's another building across a laneway which used to be 'Value Hotel' and is like the youth hostel opposite it. Rooms so minute it's difficult to get to the other side of the bed; bathroom so tiny only 1 person can be fit and still very squeezy; no table or chairs. Our complaint moved us to the main building, room a little bigger but the very last one next to the lane. Sleep was disturbed by the exit door to the lane and loud voices and loud car noises outside every night. Make sure you're booked in the main hotel on Smith St.
Stayed 6 nights in Jul 2023
Response from Manzil on Jul 25, 2023
We appreciate both positive and negative feedback, which will enable us to review our service standards. All comments are welcome and appreciated, this helps us to evaluate our performance and relevant to rectify any issues experienced.

6/10 Okay

Callum

Business traveller
Disliked: Property conditions & facilities
Rooms closest to Mitchell St are noisy due to the location of the pubs/venues until about 2am.
Stayed 2 nights in Jul 2023
Response from Manzil on Jul 25, 2023
We appreciate both positive and negative feedback, which will enable us to review our service standards. All comments are welcome and appreciated, this helps us to evaluate our performance and relevant to rectify any issues experienced.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Jul 2023
Response from Manzil on Jul 14, 2023
Thank you for taking time to review our hotel. It was good to hear you enjoyed your stay and found the staff helpful and friendly. Thanks for sharing your experience and we hope to see you again soon.

4/10 Poor

Melissa

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manzil on Jul 14, 2023
Thank you for taking time to review our hotel. It was good to hear you enjoyed your stay and found the staff helpful and friendly. Thanks for sharing your experience and we hope to see you again soon.

10/10 Excellent

Luke

Stayed 7 nights in Jul 2023
Response from Manzil on Aug 29, 2023
We very much appreciate your comments regarding your recent stay at Darwin city Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our entire team.

4/10 Poor

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Location to street and restaurant good, but very noisy with night clubs close by. Cheap room equals not frills little service
Stayed 3 nights in Jun 2023
Response from Manzil on Jul 14, 2023
Thank you for taking the time to review our hotel. I apologise for the disappointing experience you have had and on your recent stay. I appreciate you taking the time to inform me of your concerns so I am able to review what has occurred and address any deficiencies in service.

8/10 Good

Greg

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Room not made up, old towels and bed slept in, unmade.
Stayed 5 nights in Jun 2023
Response from Manzil on Jul 14, 2023
Thank you for taking the time to review our hotel. I apologise for the disappointing experience you have had and on your recent stay. I appreciate you taking the time to inform me of your concerns so I am able to review what has occurred and address any deficiencies in service.

4/10 Poor

Matt

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed super small and below average
Stayed 4 nights in Jun 2023
Response from Manzil on Jul 14, 2023
Thank you for taking the time to review our hotel. I apologise for the disappointing experience you have had and on your recent stay. I appreciate you taking the time to inform me of your concerns so I am able to review what has occurred and address any deficiencies in service.

6/10 Okay

Kelly

Business traveller, Travelled with partner
Liked: Cleanliness
Clean and tidy. The smallest and most basic room I have ever stayed in. Too expensive for what it is, could have had similar experience at a back packers. Bring your own pillows. Recently stayed in a suite in Cable beach for the same price.
Stayed 3 nights in Jun 2023
Response from Manzil on Jul 14, 2023
We very much appreciate your comments regarding your recent stay at Darwin city Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our entire team.

2/10 Terrible

patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
i liked the central location but that was all. When i arrived at 1:00am i discovered that the cold water tap in the shower did not work. When i reported this in the morning i was told that it could either be repaired during the day or i could move rooms. I could not move immediately though because they were fully booked. i asked if it could be repaired and could i be contacted when this was done so i could return to have a shower as i had been travelling for over 24 hours. I was not contacted during the day. When i returned in the afternoon i asked at reception if repairs had been done and i was told that the shower had been checked and that there was no problem found. Somewhat bewildered, i went to my room and got into the shower to discover that it was exactly the same as previously. The cold tap was turned full on and no water was coming out which i suspect was how i'd left it in the morning. I went back to reception and was offered no apology or any recompense and merely told that they could now change my room. The room i was moved to had large holes in the flyscreen and cigarettes butts on the inside window sill. if i had been staying in darwin longer i would have left then and there but as i was leaving the next morning i saw no point. i would definitely not recommend this dive.
Stayed 2 nights in May 2023
Response from Manzil on Jun 5, 2023
I was sorry to read that your stay with us was not to your expectations. Once again sincere apologies that you left with a less than positive impression, your opinions are valued. Should you decide to revisit Darwin, please do reach out to me as I would like to be able to restore your confidence in the hotel and what we strive to deliver to our guests.

10/10 Excellent

Rizalio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Manzil on Jun 5, 2023
thank you for choosing Darwin City Hotel on your recent stay. We appreciate your time to write a review and delighted to hear how much you enjoyed your stay and the guest service you received. Thanks for sharing your experience and we hope to see you again soon. Regards Darwin Hotel Team

2/10 Terrible

carmelo david

Disliked: Cleanliness, property conditions & facilities
La primera noche dormi solo una hora porque me pusieron en habitación que daba hacia las discotecas o bares de la Calle Michell y cerraban a las 4 am. Solicité el cambio de habitación. La segunda habitación no funcionaba el agua fría en la ducha por lo que no podías combinar y el agua caliente te abrasaba En fin no recomendable y para olvidar
Stayed 3 nights in Jun 2023
Response from Manzil on Jul 14, 2023
Thank you for taking time to review our hotel and providing us value feedback about your stay. We appreciate hearing from our guests so we can evaluate our performance. On this occasion, we have fallen short of our usual high standard and will be reviewing what has occurred to address the deficiency in service delivery you have experienced. Thank you for sharing your experience and we hope to welcome you back on a future visit.