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Reviews of Sandman Signature Dartmouth Hotel & Suites

3.5 out of 5
Sandman Signature Dartmouth Hotel & Suites
973 Wilkinson Ave, Dartmouth, NS

Reviews

9.2

Wonderful

Rating 10 - Excellent. 72 out of 104 reviews" "
Rating 8 - Good. 20 out of 104 reviews" "
Rating 6 - Okay. 11 out of 104 reviews" "
Rating 4 - Poor. 1 out of 104 reviews" "
Rating 2 - Terrible. 0 out of 104 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Jdheh
Stayed 1 night in May 2024
Response from Guest Service Supervisor- Jada on May 25, 2024
Thank you for taking time to share your review on your experience at our hotel. We are delighted to see that you had an amazing stay with us! We look forward to welcoming you to our hotel again soon!

6/10 Okay

Brittany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Loved the location and all amenities so close by. Service was ok… our room wasn’t ready on time so we had to drive around for an hour until it was ready after already driving 5 hours to get there. Hotel and room were very clean. Beds were average. Pool water was very cold and crowded.
Stayed 1 night in May 2024

10/10 Excellent

Karandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 5 nights in May 2024
Response from Guest Service Supervisor- Jada on May 25, 2024
Thank you for taking time to write a review in your experience at our hotel. We are pleased to see that you had a wonderful stay with us, enjoying all our facilities. We look forward to welcoming you to our hotel again in the future!

6/10 Okay

Tracy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our room was set at 30 degrees when we arrived, desk person suggested we turn heat down (we figured as much) sat in hallway for some time ( I had just had back surgery) I called back down saying we still couldn't use our room, same response. I asked for another room, she was unsure how she could do that. Long story I know but we moved to another roomand the morning staff were amazing. Big thank you for understanding our situation. We will be back!
Stayed 1 night in May 2024
Response from Yaryna Panas - Front Office Manager on May 25, 2024
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced with the room temperature upon your arrival but we are glad that we could resolve the issue by moving you to another room. It was a pleasure to connect with you after your stay, and I am grateful for your understanding and patience. Thank you again for staying and we look forward to welcoming you back.

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Check in process was a bit hard to grasp all the detail about property as guest staff spoke very quickly. Didn't like the slow elevator and or elevator not working correctly by bouncing and skipping floors. Very loud stay on first night due to alot of people partying in rooms and main lobby.
Stayed 2 nights in May 2024
Response from Guest Service Supervisor- Jada on May 21, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during check-in and regret that our staff's speed of communication was not up to par. Rest assured, we will address this with our team to ensure clearer and more comprehensive communication in the future. We apologize for the inconvenience caused by the elevator issues, and we are actively working to resolve them to provide a smoother experience for all guests. Additionally, we regret that your stay was disrupted by noise from other guests; please know that we take noise disturbances seriously and will take steps to prevent such occurrences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel! Great area!
Stayed 2 nights in May 2024
Response from Guest Service Supervisor- Jada on May 20, 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay at our beautiful new hotel. Our team works hard to ensure that every guest has a memorable experience, and it's wonderful to know that we succeeded in exceeding your expectations. The location is indeed fantastic, and we're delighted that you found it convenient and enjoyable. We look forward to welcoming you back for another unforgettable stay in the near future!

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location. Beautiful, quality hotel. TV reception wasn’t great at first…loose wire. But other than that, I would stay here every time I go to the Halifax area!!!
Stayed 2 nights in May 2024
Response from Guest Service Supervisor- Jada on May 19, 2024
Thank your taking time to write a review on your experience at our hotel. We are pleased to hear that you had a great time with us, minus the issues with the tv, which we sincerely apologize for. We are happy to see that we are your hotel of choice whenever you return to Halifax, and do look forward to welcoming you again in the future!

8/10 Good

neil

Stayed 1 night in May 2024
Response from Guest Service Supervisor- Jada on May 18, 2024
Thank you for taking time to write a review on your recent stay with us. We are happy to see that you had a good stay with us. We do hope to be welcome you back to our hotel again in the future!

8/10 Good

Carole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only disappointment was the size of the bathroom. Felt closed in. Excellent for everything else
Stayed 1 night in May 2024
Response from Safeen on May 15, 2024
Good Afternoon,Thank you for staying with us , we appreciate your feedback. We do have other room types which have a bigger bathroom area. We would love to have you back and give us one more chance.

10/10 Excellent

Remi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be going again!!
Stayed 2 nights in May 2024
Response from Safeen on May 15, 2024
Thank you for your response. Hope to welcome you back soon.

10/10 Excellent

Shelley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the fact that there was a bar/restaurant attached to the hotel. No need to travel for supper.
Stayed 2 nights in May 2024
Response from Safeen on May 15, 2024
We're delighted you appreciated the convenience of our on-site bar and restaurant! Looking forward to welcoming you back soon.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely new hotel. Clean. Very quiet. Beds were very comfortable. Appreciated soft and firm pillow choices. Hotel feels very safe. A little market for things you might need. Convenient to highway and shopping.
Stayed 1 night in May 2024
Response from Safeen on May 15, 2024
Thank you for your kind words! We're thrilled to hear you enjoyed your stay with us and found our amenities, like our pillow choices and little market, convenient. Your safety and comfort are our top priorities, and we're glad you felt secure during your time here. We look forward to welcoming you back soon!

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Yaryna Panas - Front Office Manager on May 14, 2024
Thank you for great rating. We truly appreciate it.

6/10 Okay

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was placed on the same floor as a children’s hockey team, who took over all amenities (pool) and were quite loud. Not the hotels fault, but next time, please ask who your neighbours will be. Hotel would have provided a discount, but was unable to do so due to booking through Expedia.
Stayed 1 night in May 2024
Response from Guest Service Supervisor- Jada on May 13, 2024
We sincerely apologize for the inconvenience you experienced during your stay with us. While we strive to ensure all our guests have a peaceful and enjoyable experience, we understand that the presence of the children's hockey team disrupted your stay. We appreciate your understanding that this situation was beyond our control, but we regret any discomfort it may have caused. Rest assured, we will take your feedback into consideration to better inform our guests of potential disturbances in the future. We regret that we were unable to offer a discount due to the booking being made through Expedia, but we hope to have the opportunity to welcome you back and provide a more pleasant experience.

10/10 Excellent

Giselle Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Service Supervisor- Jada Herbert on May 11, 2024
Thank you for sharing your feedback on your experience at our hotel. We're happy to see you had an enjoyable stay with us. We look forward to welcoming you back to our hotel in the future!

10/10 Excellent

Aiden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Service Supervisor- Jada Herbert on May 11, 2024
Thank you for taking the time to write a review on your stay at our hotel. We are pleased to see you had a great stay and do hope we have the opportunity to welcome you back again in the future.

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property was very nice. Did not care for the restaurant in hotel food was over cooked and service wasn’t great.
Stayed 1 night in May 2024
Response from Guest Service Supervisor- Jada on May 10, 2024
Thank you for your feedback and for choosing our property for your stay. We're thrilled to hear that you found our accommodations enjoyable. However, we're disappointed to learn that your experience at our restaurant fell short of expectations. We will definitely pass this unto the restaurant management team. We look forward to welcoming you to our hotel again in the future.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything.
Stayed 2 nights in May 2024
Response from Guest Service Supervisor- Jada on May 9, 2024
Thank you for taking time to write a review on your experience at our hotel. We are delighted to hear that you had an enjoyable stay! Delivering an exceptional experience in every aspect is our ultimate goal, and we're thrilled to hear that we met your expectations. Your satisfaction is our greatest reward, and we're grateful for your acknowledgment. We look forward to welcoming you back for another outstanding stay in the future.

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here 2 weekends in a row , the hotel is beautiful. So modern and clean . Was there with hockey team and they accommodated the child by allowing them a place to play mini sticks. It’s the little things like that make your stay enjoyable. Staff were very friendly as well .
Stayed 2 nights in Apr 2024
Response from Guest Service Supervisor- Jada on May 9, 2024
Thank you for taking time to share your review on your experience at our hotel! We are so happy to hear that you had an enjoyable stay on both occasions you were with us. Our team works hard to ensure that each guest has a great stay each time they stay with us. Our friendly staff takes pride in delivering exceptional service, and we're thrilled that their warmth contributed to your positive impression. We hope to have the pleasure of welcoming you back for many more memorable stays.

10/10 Excellent

Zeinab

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Exquisite elegance, impeccable service, and lavish amenities—this 5-star hotel exceeds all expectations, ensuring a truly luxurious stay."
Stayed 3 nights in May 2024
Response from Guest Service Supervisor- Jada on May 9, 2024
Thank you for taking the time to share your review on your experience at our hotel. It's delightful to learn that we exceeded your expectations, providing you with a truly luxurious stay. Your glowing review is a testament to the hard work and dedication of our staff who strive to create memorable experiences for every guest. We look forward to welcoming you back for another enjoyable stay soon.

8/10 Good

Chantelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location. Rooms are really nicely laid out with great old school bonuses like mini fridge and microwave in the room. For the price of the room, I think the hotel should have a breakfast deal with the Denny's on the property, information on room service should be in the rooms, and more seating in the pool area would be nice. Accessible room's door should be easier to close after pushing the open button.
Stayed 1 night in May 2024
Response from Guest Service Supervisor- Jada on May 6, 2024
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and was fond of the layout of our rooms. We understand how much convenience means to our guests, and we appreciate how much you enjoyed having amenities like the mini-fridge and microwave in your room. We do not have breakfast available at the hotel outside of Denny's, but we do have a coffee station set up in our lobby for guests. We do apologize for the lack of information on room service in the room, and we will look into putting something in place for that. Your comment about the accessible room door is valuable, and we'll address this promptly to ensure smoother accessibility for all our guests. We appreciate your insights and hope to welcome you back for an even more enjoyable stay in the future!

8/10 Good

Erica

Stayed 2 nights in May 2024
Response from Guest Service Supervisor- Jada on May 26, 2024
Thank you for taking time to write a review on your experience at our hotel. We are happy to hear that you enjoyed your stay with us. We look forward to welcoming you to our hotel again in the future!

10/10 Excellent

Noah

Stayed 1 night in Apr 2024
Response from Guest Service Supervisor- Jada on May 21, 2024
Thank you for taking time to write a review on your stay with us. We are happy to see that your stay was an enjoyable one. We look forward to welcoming you again in the future for another wonderful stay!

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to shopping and food destinations.
Stayed 1 night in Apr 2024
Response from Guest Service Supervisor- Jada on May 1, 2024
Thank you for taking time to share your feedback on your experience with us! We're thrilled to hear that you enjoyed our prime location, surrounded by fantastic shopping and dining options. Being situated in such a vibrant area is one of our top priorities, as we aim to provide convenience and accessibility to our guests. Your satisfaction is our ultimate goal, and we're delighted that our location added value to your stay. We hope to welcome you back soon for another enjoyable experience at our hotel and in our beautiful city.

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is fantastic
Stayed 1 night in Apr 2024
Response from Guest Service Supervisor- Jada on May 1, 2024
We greatly appreciate your positive review on your experience at our hotel! It's fantastic to hear that you found our location to be exceptional. Providing our guests with a prime setting is paramount to us, and we're thrilled that it enhanced your experience. We strive to offer convenience and accessibility, and it's rewarding to know that we've succeeded in meeting your expectations. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another wonderful stay.

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will stay again
Stayed 1 night in Apr 2024
Response from Yaryna Panas - Front Office Manager on Apr 29, 2024
It was a pleasure hosting you. We look forward to welcoming you back.

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SD on May 2, 2024
Hello Sarah,Thank you very much for reviewing your recent stay with us. We do hope we have the opportunity to welcome you back.Best,Sandman Dartmouth Team

10/10 Excellent

Cole, Wilmot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Service Supervisor- Jada on May 1, 2024
Thank you for your review on your experience at our hotel. We look forward to welcoming you again!

8/10 Good

meghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and spacious. The pool is a little small .But overall a nice hotel .
Stayed 1 night in Apr 2024
Response from Yaryna Panas - Front Office Manager on Apr 28, 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed your stay at our hotel. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Tyrone, Grand Falls windsor

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with very clean facilities recommend to anyone .
Stayed 2 nights in Apr 2024
Response from Yaryna Panas - Front Office Manager on Apr 28, 2024
Thank you for such a wonderful review Tyrone. We are thrilled to hear that you enjoyed your time with us and we look forward to welcoming you back.

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Yaryna Panas - Front Office Manager on Apr 28, 2024
Thank you for taking the time to share your experience with us. We appreciate your feedback. If there are any specific areas where we can improve to ensure a better stay next time, please don't hesitate to reach out to us directly.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel !
Stayed 1 night in Apr 2024
Response from Guest Service Supervisor- Jada on Apr 26, 2024
Thank you for taking the time to share your review on your experience with us. We are happy to see that you enjoyed your stay with us! We look forward to welcoming you back to our hotel in the future!

10/10 Excellent

April

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and staff were amazing. Thank you
Stayed 2 nights in Apr 2024
Response from Yaryna Panas - Front Office Manager on Apr 26, 2024
Thank you for the great review April. We appreciate your kind words and look forward to welcoming you back.

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities
Overall great stay! Our room did not get serviced during our 2 night stay though. Other than that it was good.
Stayed 2 nights in Apr 2024
Response from Yaryna Panas - Front Office Manager on Apr 23, 2024
Thank you so much for sharing your review! We're thrilled to hear that you had a wonderful stay. We provide housekeeping service upon request, so please don't hesitate to reach out if you'd like to take advantage of it during your next visit. Thank you again for staying, and we can't wait to welcome you back.

10/10 Excellent

Rosemary, Fort McMurray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Rooms were nice, clean and quiet. Pool area was nice. Slide was fun
Stayed 3 nights in Apr 2024
Response from Yaryna Panas - Front Office Manager on Apr 21, 2024
Thank you for taking the time to review your recent stay with us. We truly appreciate your kind words and look forward to welcoming you back.

10/10 Excellent

Chyanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful front desk staff. Modern, clean rooms in a great location of town.
Stayed 1 night in Apr 2024
Response from Guest Service Supervisor- Jada on Apr 19, 2024
Thank you for your glowing review! We're delighted to hear that our front desk staff provided you with exceptional service during your stay. It's fantastic to know that you found our rooms modern, clean, and comfortable, meeting your expectations for a relaxing stay. We are happy to hear that our location was beneficial to you, offering convenience and accessibility, and we're glad to hear it contributed to your overall experience. Your kind words motivate us to continue delivering outstanding hospitality. We can't wait to welcome you back for another memorable stay with us!

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a new hotel so everything was clean and modern. Wasn't a particularly inviting feeling. No remote in room and had to make several attempts to get one. Very different remote as well. Overall ok but will probably not stay there again.
Stayed 1 night in Apr 2024
Response from Yaryna Panas - Front Office Manager on Apr 21, 2024
Thank you for sharing your review with us. We're delighted to hear that you found our hotel clean and modern. Your feedback is important, and we'll use it to enhance our services. We hope for the chance to welcome you back in the future.

10/10 Excellent

Stan

Stayed 1 night in Apr 2024
Response from Guest Service Supervisor- Jada on May 9, 2024
Thank you for your review on your experience at our hotel. We hope to have the opportunity to welcome you to our hotel again!

10/10 Excellent

Kenneth

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pool, kids had a blast, comfy beds and walking distance to food and drink
Stayed 1 night in Apr 2024
Response from Yaryna Panas - Front Office Manager on Apr 17, 2024
Thank you for the wonderful review Kenneth. We appreciate your kind words about the hotel and look forward to welcoming you and your family back.

10/10 Excellent

Allan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice business hotel that is close to good restaurants. Very easy to get to and parking is convenient. Price was reasonable for the area. I would stay again
Stayed 1 night in Apr 2024
Response from Yaryna Panas - Front Office Manager on Apr 16, 2024
Thank you for taking the time to review your stay. We are thrilled to hear that you enjoyed your time with us, and we can't wait to welcome you back!

10/10 Excellent

Stewart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price. Only drawback was the comfort of the bed. Will book again, maybe one off for that room.
Stayed 1 night in Apr 2024
Response from Yaryna Panas - Front Office Manager on Apr 14, 2024
Thank you for sharing your feedback with us. We hope to see you again soon.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Yaryna Panas - Front Office Manager on Apr 14, 2024
Thank you for taking the time to share your positive experience with us! We're delighted you enjoyed your stay and hope to welcome you back soon.

6/10 Okay

Danielle

Stayed 1 night in Apr 2024
Response from Guest Service Supervisor- Jada on May 6, 2024
Thank you for your review on our hotel and your experience. We hope to welcome you back to our hotel in the future!

10/10 Excellent

Blake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Yaryna Panas - Front Office Manager on Apr 14, 2024
Thank you for the five stars Blake!

10/10 Excellent

andre

Stayed 1 night in Apr 2024

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Yaryna Panas - Front Office Manager on Apr 11, 2024
Thank you for the great review! We look forward to welcoming you back to the hotel.

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the nice new building. Nice new facilities and friendly staff at the desk. Also close to dining options and shopping.
Stayed 1 night in Apr 2024
Response from Yaryna Panas - Front Office Manager on Apr 10, 2024
Thank you for the great review Eleanor. We appreciate your kind words about the hotel and staff. Our team looks forward to welcoming you back.

8/10 Good

Mary Ann

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Yaryna Panas - Front Office Manager on Apr 10, 2024
Thank you for taking the time to give us a 4-star review. If you have any feedback on how we can earn a 5-star review in the future, please don't hesitate to let us know.

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness
Great first experience. Elevators weren’t working great - sometimes only 1 working all day. Couldn’t locate the stairs for easier travel either. Heat was on in the gym instead of AC. Pool wasn’t available and our room wasn’t discounted for this as well as Denny’s not being open either. Air/heating unit didn’t work properly so I couldn’t adjust levels but it seemed to be okay for my stay. Lots of traffic and noise in the halls at night. Otherwise great comfortable accommodations. Bed was comfortable shower was good pressure and temperature. Spacious room. Clean hotel Throughout. One other thing was I didn’t feel Comfortable with the crowd in the common area late at night when I would try and exit the hotel It was an intimidating environment.
Stayed 2 nights in Mar 2024
Response from Yaryna Panas - Front Office Manager on Apr 11, 2024
Thank you for sharing your detailed feedback with us. We're delighted to hear that your overall experience was positive. We apologize for any inconvenience during your stay but we're pleased to inform you that the pool is now up and running, and we've addressed all heating issues. Thank you for choosing to stay with us, and we look forward to welcoming you back.