Desk, blackout drapes, rollaway beds, free WiFi

Reviews of Super 8 by Wyndham South Boston VA

2 out of 5
Super 8 by Wyndham South Boston VA
1040 Bill Tuck Hwy, South Boston, VA

Reviews

7.0

Good

Rating 10 - Excellent. 96 out of 363 reviews" "
Rating 8 - Good. 106 out of 363 reviews" "
Rating 6 - Okay. 67 out of 363 reviews" "
Rating 4 - Poor. 53 out of 363 reviews" "
Rating 2 - Terrible. 41 out of 363 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Travelled with family
The mini fridge in my room was screeching the entire night.
Stayed 2 nights in May 2024
Response from Manager on May 6, 2024
Hello Michael,We're sorry to hear about your experience with the mini fridge. Your feedback is valuable and will be shared with the appropriate team for improvements to be made. We hope this isolated incident won't deter you from considering staying with us again in the future.

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for a few nights stay while traveling for work.
Stayed 2 nights in Apr 2024
Response from Manager on May 4, 2024
Hello Stephen,We're delighted to hear that you found our hotel suitable for your work trip. Should you require any assistance in the future, we'd be pleased to welcome you back for another comfortable stay.

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, amenities
The room was comfortable. Unable to get the TV to work in my room. The hallways outside my room smelled of cigarette smoke, which was uncomfortable for this non-smoker. The price was fair for 1 night.
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Stephen,We are glad you found the room comfortable during your stay. We regret to hear about the issue with the TV and apologize for any inconvenience caused. Your feedback on the hallway smell has been noted for our improvement. Thank you for sharing your thoughts on the pricing, we appreciate your review.

2/10 Terrible

Hannah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived to the property the staff member was in the back for 10min while we waited for someone to help us. Once she finally returned to her desk, I let her know our name and she informed us that our room that we reserved was not available. Not only was it not available, she didn't even know what she had. She finally "Found" us a room with two double beds, vs the king we booked. She was less thanm helpful and i feel that if i book a room, and it is not available when i check in, that we should be upgraded to a nicer or larger room. Not stuck in a smaller room. Hotel was so dirty and walking to our room we had to walk around boxes everywhere. We will never stay at this hotel again.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Hannah, We apologize for any inconvenience you experienced during your stay. Our team aims to provide efficient service, and we regret any lapse you encountered upon check-in. Please rest assured we will review your feedback with our staff to ensure we improve our room allocation process. Your comments regarding cleanliness will be addressed promptly. We appreciate your candid review and hope you reconsider giving us another chance in the future.

6/10 Okay

Sarah, Bel Air

Liked: Staff & service
Disliked: Amenities
Pros: Good price for a place to sleep for a couple nights. There were upgrades being made to the building. Quiet. Near a great Mexican restaurant. Cons: Reeked of marijuana. There were upgrades being done, so a lot of boxes everywhere. My sheets had a not my blood stain on them.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Sarah, We appreciate your feedback on your recent stay with us. We're glad to hear you found our pricing fair and enjoyed the tranquility of our location. We have noted your comments on the odor issue and are addressing it accordingly. Your observations on the renovations and dining options nearby are duly noted. Thank you for bringing your concerns to our attention.

8/10 Good

Carlos

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Carlos,We are delighted to hear that you enjoyed your stay with us! If you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 Good

Claudette

Business traveller
It was just too gloomy.
Stayed 4 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Claudette,We appreciate your feedback and will take it into consideration for future improvements. If you have any further concerns, please feel free to reach out to our management team.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was a good deal. Breakfast bar was bad, coffee was good.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 25, 2023
Hello Eric,Thank you for sharing your feedback with us. We appreciate your kind words regarding our affordable rates. We apologize for any inconvenience you may have experienced with our breakfast bar, and we'll make sure to address your concerns with our team. However, we're glad to hear that you enjoyed our quality coffee. We hope to have the opportunity to welcome you back soon for an improved experience.

6/10 Okay

Brian

Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Brian, We appreciate you choosing our hotel for your stay. We would love to hear more about your experience and address any concerns you may have had. Please feel free to reach out to us directly so we can ensure a better future stay for you.

2/10 Terrible

Mary, Alexandria

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I’m a disabled Veteran, and when I booked the room usually I’m on the first floor. However, I ended up on the second floor, and I had to have one of the staff members lift my suitcase up 15 flights of stairs. That wasn’t even the worst part, what was worse when I opened the door to my room, to put my things away, there was pink hair dye on the walls; on the picture that was over the king size bed, on the electrical socket, on the tub and the shower wall, this was red or pinkish hair coloring smeared all over the place. Also, the tub was filthy/stained, and the microwave that was in the room was filled inside with rust and mold, and I’m allergic to mold so I have to physically carry the microwave downstairs to the staff office, and put it on their desk and demanded a better microwave. The chair was also stained/nasty and it was broken. The chair had three legs vs four legs. The curtains were coming off of the rod, so you had to literally pull it tightly together, so no one will see through your room. The floor wasn’t swept, and the blankets were stained from cigarettes and food, and God knows whatever else, bottom line the place was horrible and I paid over $750 dollars for a 5 day stay and the place is a dumpster dive, and the doors were constantly propped opened and anyone could come in the hotel! Three times I removed objects, that was used to prop the door open.
Stayed 5 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello Mary, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable and satisfactory experience for all our guests. We recommend reaching out to our management team directly to discuss your concerns further and allow us the opportunity to address them appropriately. Your feedback is valuable to us as we continuously work towards improving our facilities and services.

6/10 Okay

Taylor

Stayed 1 night in Oct 2023
Response from Manager on Nov 19, 2023
Hello Taylor,Thank you for taking the time to share your feedback with us. We appreciate your comments and apologize for any inconvenience you may have experienced during your stay. We strive to provide exceptional service and will take your concerns into account to improve our guest experience. We hope you will give us another opportunity to better meet your expectations in the future.

2/10 Terrible

John

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello John,We apologize for any inconvenience during your stay. Please provide more details about your experience so we can address your concerns accordingly.

2/10 Terrible

Carol

The only hope for this place is that the building be razed and replaced by a tire store. It stunk outside and inside of mildew, cigarette, and oil. The front desk had a new reservation software installed and had no clue how to use it. The room was dirty and in horrible condition. Cracks in walls, ceiling, bathroom and no drain cover in tub. The in-room coffee pot, tray and supplies were covered in a half inch of dust and the mirror was filthy. The only positive was no bed bugs and the sheets weren’t too badly stained. (Though there were cigarette burn holes in the bedspread of this “non-smoking room”). But the real horror was the lack of basic maintenance for safety and security. The exterior door did NOT lock when closed. People could walk in off the highway straight into the back hall. When I notified front desk they could not have cared less. In my room, one away from this unlocked exterior door, the hinged security hasp had been ripped out of the wall! I went and told front desk that I was bringing my large dog inside with me and not paying any damn pet fee as it was too late to go hunting another place. If I had to do it over, I would sleep in my car at the grocery store!
Stayed 2 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello Carol ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Bryan

Travelled with family, Business traveller
Liked: Staff & service
Very limited parking and no breakfast is really available
Stayed 9 nights in Sep 2023
Response from Manager on Oct 18, 2023
Hi Bryan,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast and parking space. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 Terrible

Hortensia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the worst hotel I have ever paid to stay in. The room was filty, the bathroom, filty, soiled sheets. The linen had a smell of the last people, thst stayed in the room. Soiled chair in the room, paint on the wall in sleeping area and bathroom. I will never stay in this hotel AGAIN. The drawers had items still in and things dropped on the floor from last guest were not cleaned up. HORRIBLE! I took pictures.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello Hortensia ,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

8/10 Good

Orris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Manager on Oct 17, 2023
Hello Orris,Thank you for your feedback. We appreciate your positive rating and are glad you enjoyed your stay with us. We hope to welcome you back again soon!

4/10 Poor

connie

Disliked: Property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Manager on Oct 13, 2023
Hello connie, Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Edi

They turned off the water the night before our check out with no notice, so we were unable to take showers before our flights. Also alarm kept going off at night and wouldn’t let us sleep we had to keep asking for them to turn it off and it was as we were bothering them to do so as they didn’t want to walk to the second floor. Only one gentlemen was nice I think he was a house keeper if it wasn’t for him being courteous and welcoming i would have given a one star all around. Front desk lady with glasses was rude and more worried about her phone then helping us check in.
Stayed 4 nights in Sep 2023
Response from Manager on Oct 4, 2023
Hello Edi ,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 Poor

Donald

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room that I booked on line was 2 double beds and when I got there the TV was broken in that room. So the only solution was to put a cot in a room with only one bed it it. Plus they were not able to give me any type of discount because I booked through Expedia. I had no choice but to take the room, but want some type of redemption for the inconvenience.
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Donald ,Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

4/10 Poor

Lee, Burlington

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived the staff were friendly and quick to serve us. That is where the good stuff ended. We were in town for a race weekend and very tired. The room had a musty smell that we thought would go away after running the ac for a while. Wrong! The ac was the culprit. The bathtub was dingy, towels and sheets were stained, black mold(?) on the bathroom wall and noone had dusted the bathroom dryer for ages. We should've left but there weren't any options nearby. Never again will I stay there.
Stayed 3 nights in Sep 2023
Response from Manager on Oct 4, 2023
Hello Lee ,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

4/10 Poor

JANICE, Greeley

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Location is the only good thing I can say.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 4, 2023
Hello JANICE, Thank you for taking the time to share your comments regarding our location. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terrible

Martha

Business traveller
Room was full of mold, especially the bathroom and the HVAC unit. Smelled terrible. I had to open window and found it did not lock.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 1, 2023
Hello Martha,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 Good

Donald

Liked: Cleanliness, staff & service
Staff was always polite, professional, and efficient. Bed was excellent: The stoppers for the sink and bathtub drains were missing. The chair cushion was worn and in obvious need of replacement. Competitive rate was appreciated
Stayed 3 nights in Sep 2023
Response from Manager on Sep 28, 2023
Hello Donald ,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

8/10 Good

Audria, Indian Head

Liked: Cleanliness, property conditions & facilities
My room was next to the lobby which generated a lot of noise. I had someone to come looking for me who I did not provide my information to ON PURPOSE. But they found out which hotel I was in and asked the clerk for my room number. The clerk gave him my room number and he refused to leave my door until I came out. There should be some policy against giving out customers' room numbers! I was not happy at all!!
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Audria,We appreciate that you've taken the time to share with us regarding our room and your comments about our clerk. We hope you'll return to see how we continue to improve our service and hospitality.

2/10 Terrible

James

Stayed 1 night in Sep 2023
Response from Manager on Oct 13, 2023
Hello James, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Eric

Travelled with family and small children, Travelled with partner
The room that we stay in was dirty. The shower curtain was mildew. The team did change out the curtain. We also found long hairs in the shower and long hair on the bathroom floor next to the toilet. My thoughts is that the manager conduct a checkup after the room is clean
Stayed 1 night in Sep 2023
Response from Manager on Sep 20, 2023
Hello Eric ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Ernesto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet place and good service
Stayed 2 nights in Sep 2023
Response from Manager on Sep 16, 2023
Hello Ernesto,Thank you for being a valued guest and for providing us the feedback regarding our service. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

4/10 Poor

Dustin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property does not have an elevator, only stairs. The breakfast they provide is basically something to drink, choice of two cereals or some baked goods and yogurt. No fresh fruits or waffles, etc... Room had a strong chemical smell from the way they clean the floors and it doesn't even clean the floors. Socks were filthy in no time from those floors. Floor was peeling up, bathroom door couldn't be closed all the way and staff left a used bar soap in bathroom.
Stayed 5 nights in Sep 2023
Response from Manager on Sep 14, 2023
Hello Dustin, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Manager on Sep 14, 2023
Hello John,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Jean

Travelled with family
Property was dated but clean! Staff was very nice!
Stayed 4 nights in Sep 2023
Response from Manager on Sep 13, 2023
Hi Jean,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you, Super 8
Staff was excellent, room was clean and in working order.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 13, 2023
Hi Todd,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

2/10 Terrible

Shirley

Stayed 2 nights in Sep 2023
Response from Manager on Sep 8, 2023
Hello Shirley, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okay

Erik

Travelled with family
Disliked: Staff & service
The worst
I had a problem checking in and once I checked in I received the wrong key to the room so I had to go back down stairs to get the right room and key just to go to my new room which some one was occupying, I went to go back downstairs to get another room which some one canceled. That’s how I was able to get a room that I paid for.
Stayed 1 night in Aug 2023
Response from Manager on Aug 25, 2023
Hello Erik,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 Good

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So Bo
It went well until a staff member came in our room in the morning to check our TV. We told him to stay out. The breakfast was pastries and juice. Not really a breakfast.
Stayed 1 night in Jul 2023
Response from Manager on Aug 3, 2023
Hello Anne, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

6/10 Okay

Nyoka Maria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like a bar. The bed was moist and the window was unlocked
Stayed 4 nights in Jul 2023
Response from Manager on Aug 3, 2023
Hello Nyoka Maria, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

Nicole

Stayed 2 nights in Jul 2023
Response from Manager on Aug 22, 2023
Hello Nicole,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

2/10 Terrible

ROSE

Travelled with family
Disliked: Cleanliness, property conditions & facilities
TERRIBLE FACILITY
ROOMS NOT AVAILABLE AT CHECK IN. THERE WAS MOLD IN 3 FAMILY MEMBERS ROOMS. MANAGEMENT TRIED TO CLEAN BUT ROOMS WERE FILTHY. ANTS AT WINDOW AIR CONDITIONER, BEDS WERE UNMAID WHEN CHECKED IN. SUPER 8 USED TO BE A GOOD HOTEL BUT THIS PROPERTY IS RUN DOWN AND IN NEED OF REPAIR TO ROOMS AND PROPERTY. WYNDHAM SHOULD NOT HAVE THEIR NAME ON THIS PROPERTY. NOT THE QUALITY USED TO IN THEIR PROPERTIES. DO NOT RECOMMEND TO ANYONE
Stayed 2 nights in Jul 2023
Response from Manager on Jul 20, 2023
Hello ROSE, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bad Rooms
Rooms not cleaned properly. Bathrooms dirty and molded had to wait past check in for 2 Rooms. Front desk and housekeeper very friendly. Beds slept great. We were surprised to see that the hotel had deteriorated so much with very little upgrades.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 19, 2023
Dear Guest,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

VIVIAN

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Terrible rooms
Room was not clean at scheduled check-in. Mold found in bathrooms of 4 family members. Manager had housekeeper come in and clean. Had small kids in family, went out and got cleaning material. Stayed because prepaid for rooms. Super 8 used to be a great hotel, now it is terrible. Front desk person and housekeeping very friendly. Don't recommend hotel. It is run down and need a lot of repair inside and out.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 19, 2023
Hello VIVIAN, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

4/10 Poor

George

Stayed 1 night in Jul 2023
Response from Manager on Jul 11, 2023
Hello George,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Anna

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 5, 2023
Hello Anna,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness
Needs ice machine, better breakfast, vending area. The room was nice and bed and pillows were comfy, will stay there again.
Stayed 2 nights in Jun 2023
Response from Manager on Jul 4, 2023
Hello Debra,We can't thank you enough for sharing your feedback with regards to our bed and your comments about our area. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terrible

Crystal

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Well i booked my stay back in April my stay was to be from the 14th of june till the 21st. They waited till the 14th of june around 6pm when webwas headed to our room to call and say i didnt have a room that someone was in my room that they had no more rooms to let us stay in they had one but was not clean. I looked high and low for another place none to be found i had someone else called back asked for a room and they said yes they had 1 room open so we get there were checking in i asked what was the iusse and apparently the regular get priority on rooms so i had to pay full price for the 1 night and they couldnt find me any other roomsits ok we went over the the clarion next door much better hotel the staff are all wonderful here at clarion and we staying another week. So my experience with super 8 was very disappointing i dont think ill ever go there again.
Stayed 7 nights in Jun 2023
Response from Manager on Jun 23, 2023
Hello Crystal, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

8/10 Good

sam

Stayed 1 night in Jun 2023
Response from Manager on Jul 4, 2023
Hello sam,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Cassandra

Liked: Property conditions & facilities
The hotel and room was clean and the amenities worked. We were out of toilet paper on to the front desk to ask for more toilet paper. Front desk stated that I could come down to retrieve my one roll of toilet paper. I stated I have to come and get it? She then brought it to our room. Also, the back door was open by a rock for the most part of the day. I did not feel that was safe .
Stayed 1 night in Jun 2023
Response from Manager on Jun 14, 2023
Hello Cassandra, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Manager on Jun 1, 2023
Hello Emily,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

Paul

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Beds had nasty stains and the floors were dirty amd sticky. My feet turned black. The bed stands BOOM when you move on the bed.
Stayed 2 nights in May 2023
Response from Manager on May 27, 2023
Hello Paul,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

6/10 Okay

Keegan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed here for a night, Sticky floors in restroom like it was extremely humid, Bed makes SO much noise, refrigerator was dirty and not cold at all, and the smell was pretty bad just sprayed perfume into AC haha, Overall it was a convenient place to stay for one night…
Stayed 1 night in May 2023
Response from Manager on May 23, 2023
Hello Keegan, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Timothy

Stayed 1 night in May 2023
Response from Manager on Jun 3, 2023
Hello Timothy,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a nice stay, I'm a smoker and got a smoking room and it was clean and smelled good
Stayed 2 nights in Feb 2023
Response from Manager on May 6, 2023
Hello Trisha,We appreciate that you've taken the time to share with us regarding our room. We hope to someday have another opportunity to host your stay.