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Reviews of Fairmont Dallas

4.5 out of 5
Fairmont Dallas
1717 N Akard St, Dallas, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 735 out of 1355 reviews" "
Rating 8 - Good. 276 out of 1355 reviews" "
Rating 6 - Okay. 169 out of 1355 reviews" "
Rating 4 - Poor. 87 out of 1355 reviews" "
Rating 2 - Terrible. 88 out of 1355 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2024

8/10 Good

Anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, rooms were clean.
Stayed 3 nights in May 2024
Response from The Fairmont Dallas Team on May 9, 2024
Dear Anne, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff provided consistently high-quality services.
Stayed 4 nights in May 2024
Response from The Fairmont Dallas Team on May 9, 2024
Dear Patricia,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

alison

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was AMAZING.
Stayed 1 night in May 2024
Response from The Fairmont Dallas Team on May 9, 2024
Dear Alison,We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Fairmont Dallas Team

8/10 Good

Laura

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The view was beautiful. But the valet sucks! They say call 10-15 mins ahead, yet took them over an hr to pull the car around. It just messed up our whole schedule every time we were heading out.
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on May 4, 2024
Dear Laura,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 Good

Austinlee

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I didn’t like the showers. The shower had was terrible. I was very uncomfortable taking a shower. The water was shoot out very hard. It was just very uncomfortable. The showerheads need to be replaced.
Stayed 2 nights in Apr 2024
Response from The Fairmont Dallas Team on May 4, 2024
Dear Austinlee,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

4/10 Poor

Megha

Disliked: Cleanliness, staff & service, property conditions & facilities
Title: Disappointing Stay at Fairmont Hotel Dallas I recently spent a night at the Fairmont Hotel Dallas, but unfortunately, my stay was marred by a few issues. The room's air conditioning was not cooling the room sufficiently, despite my efforts to adjust the thermostat. I reported the issue to the front desk, and someone was sent to check on it, but nothing could be done to fix it. What was even more disappointing was that the front desk didn't follow up with me to see if the issue had been resolved or offer an alternative solution, such as switching rooms. It seemed like they didn't care about my comfort or satisfaction. While the hotel's lobby and common areas are beautifully decorated, and the staff is friendly, the lack of attention to my issue and the inability to provide a comfortable room left a sour taste in my mouth. Rating: 2/5 stars
Stayed 2 nights in Apr 2024
Response from Fairmont Dallas on May 3, 2024
Dear Megha,Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Fairmont Dallas Team

10/10 Excellent

Kazzy

Liked: Cleanliness, staff & service, property conditions & facilities
loved it
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on May 4, 2024
Dear Kazzy,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 Good

Donisha

Liked: Cleanliness, staff & service, property conditions & facilities
I love the antique look and cleanliness.
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on May 4, 2024
Dear Donisha,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Simone

Liked: Cleanliness, staff & service
Only issue was no bar soap and semi dirty
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on May 4, 2024
Dear Simone,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Fairmont Dallas Team on May 1, 2024
Dear Jordan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on May 1, 2024
Dear Melissa,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night and was an easy stay
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on Apr 29, 2024
Dear Jennifer,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

YUN TAO

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Apr 2024
Response from The Fairmont Dallas Team on May 4, 2024
Dear YUN TAO,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from The Fairmont Dallas Team on Apr 29, 2024
Dear James,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Melinda M

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from The Fairmont Dallas Team on Apr 29, 2024
Dear Melinda, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was cleaned. The staff was friendly and professional. Check in and check out was fast. All it took was 5 minutes. We were able to check in early which was a blessing. A maintenance person came to clean our room everyday. It was a nice experience over all.
Stayed 3 nights in Apr 2024
Response from The Fairmont Dallas Team on Apr 29, 2024
Dear Alexandra,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 Good

Nathan

Business traveller
Liked: Cleanliness, staff & service
The lobby and restaurant were nice, but the room was dated and in need of a remodel.
Stayed 2 nights in Apr 2024
Response from The Fairmont Dallas Team on Apr 29, 2024
Dear Nathan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on Apr 29, 2024
Dear Barry, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

6/10 Okay

Katerina

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
2 night stay in a 1 bed King room with city view. Pros: great shower pressure, nicely decorated rooms, bed was comfortable, nice big window for city view, great location and close to everything. Large closet with safe in room. Good food for room service but overly expensive. Cons: Surcharge for everything. In room dining has a $5 surcharge, wifi costs $8 minimum, no free parking (valet fee is $55 a day). The valet also misplaced my car keys for over 2 hours after we checked out. They were very diligent in notifying me of everything that was happening but it shouldn't have happened in the first place. They leave snacks and stuff in the rooms but nothing is cheaper than $5. The rooms could use better deep cleaning. We were on the 12th floor and when we arrived the room was very humid. So much so that the windows were covered in condensation. There were some sort of splatter all over the curtains and the vents were very dusty. Some of the towels smelled really weird but we just requested fresh ones and those were fine. Overall: It was a decent stay just because the beds were clean and comfy, the room was spacious, and it was a great location to everything. Would I stay here again? No. The expense of everything was way over priced and there was a fee attached to everything. Plus the whole vallet fiasco of waiting over 2 hours for them to retrieve my keys that they lost was not great. Shout out to Sal in vallet for all the accommodations he offered to us and for comping the val
Stayed 2 nights in Apr 2024
Response from The Fairmont Dallas Team on Apr 29, 2024
Dear Katerina,Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Fairmont Dallas Team

2/10 Terrible

Sona

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Staff need training in hospitality and customer service, especially for a property that claims to be luxury
Stayed 3 nights in Apr 2024
Response from The Fairmont Dallas Team on Apr 29, 2024
Dear Sona,Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Fairmont Dallas Team

6/10 Okay

B

Stayed 3 nights in Apr 2024
Response from The Fairmont Dallas Team on Apr 29, 2024
Dear B,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
The Fairmont was a great hotel - clean and comfortable!
Stayed 4 nights in Apr 2024
Response from The Fairmont Dallas Team on Apr 24, 2024
Dear Jennie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Charity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel feel with luxury amenities.
Stayed 2 nights in Apr 2024
Response from The Fairmont Dallas Team on Apr 24, 2024
Dear Charity,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 Good

Yasemin

Travelled with partner
Need a larger entrance and more valet help on weekends. Very congested and busy
Stayed 3 nights in Apr 2024
Response from The Fairmont Dallas Team on Apr 22, 2024
Dear Yasemin,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairmont is lovely. Downside for us is the kitchen closed at 10pm and theres not anything super close to eat right outside the hotel. Also not free wifi.
Stayed 4 nights in Apr 2024
Response from The Fairmont Dallas Team on Apr 22, 2024
Dear Katherine, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Irma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from The Fairmont Dallas Team on Apr 22, 2024
Dear Irma,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Norene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Fairmont Dallas Team on Apr 24, 2024
Dear Norene,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

4/10 Poor

Daquan

Liked: Staff & service
Didn’t know I had to pay for valet parking. And that was expensive!!! They never told me where the free parking was at.
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on Apr 22, 2024
Dear Daquan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

6/10 Okay

Monica, Huntington Beach

Travelled with family
Disliked: Staff & service
Nice clean hotel but the valet service is so unorganized. Limited parking around the hotel, forces you to valet. It took over an hour to get our car out. The hotel did credit the $50 valet fee back but we were late to our event. Need a restructuring and smoother valet service.
Stayed 2 nights in Apr 2024
Response from The Fairmont Dallas Team on Apr 22, 2024
Dear Monica,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 Good

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is great besides valet, thats a joke
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on Apr 19, 2024
Dear James,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it all minus parking.
Stayed 2 nights in Apr 2024
Response from The Fairmont Dallas Team on Apr 19, 2024
Dear Jacob,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Kevin Harry was not a good manager and does not have good customer service..needs to know when to do the right thing
Stayed 2 nights in Apr 2024
Response from The Fairmont Dallas Team on Apr 22, 2024
Dear Thomas,Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Fairmont Dallas Team

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Amenities
I stayed here for a staycation and it was fine but the hotel felt old and dated. Room service food was delicious! Just felt like the whole hotel could use a remodel to be a bit nicer.
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on Apr 17, 2024
Dear Jennifer,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Vivian

Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on May 6, 2024
Dear Vivian,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Megan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay and is pet friendly. Will be back
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on Apr 17, 2024
Dear Megan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

6/10 Okay

Jovan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed for 2 nights, booked a double use room (for 2 pax), only got one bathrobe and no slippers, had to call to get them since the front desk is almost always crowded. No free wifi at the hotel, paid for daily use and breakfast for two days since there was a misunderstanding at the check-in about breakfast being included. Nonetheless, the amount taken from our card in the end didn’t match the price of these services. Breakfast staff were super nice though, was happy to tip. Also, when checking out the receptionist wasn’t very polite or considerate, explaining that the system was slow even though I said my Uber was waiting for me for a while in front. Overall, you can tell that it was built as a luxury property but got run down over time, it needs a renovation and some staff training on hospitality.
Stayed 2 nights in Apr 2024
Response from The Fairmont Dallas Team on Apr 17, 2024
Dear Jovan,Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Fairmont Dallas Team

8/10 Good

Alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, right in the heart of down town. Many restaurants to choose from all within walkabke distance. Service was very fast and courteous.
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on Apr 15, 2024
Dear Alejandro,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Ali Youssef, Dearborn

Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on May 6, 2024
Dear Ali, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on May 6, 2024
Dear Michael,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

2/10 Terrible

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on Apr 15, 2024
Dear Shawn,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Shirley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on Apr 15, 2024
Dear Shirley,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Macy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here at the the hotel were great friendly and efficient.
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on Apr 13, 2024
Dear Macy,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Laurel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the staff and the location of this hotel. It's a relic, and once it gets a remodeling uplift later this year, it will be back to it's 5 star status! Thanks for taking care of us.
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on Apr 13, 2024
Dear Laurel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on Apr 13, 2024
Dear Aaron,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Christine

Stayed 2 nights in Apr 2024
Response from The Fairmont Dallas Team on May 1, 2024
Dear Christine,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on Apr 13, 2024
Dear William,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

2/10 Terrible

Anthony

Disliked: Amenities
Nothing
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on Apr 10, 2024
Dear Anthony,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Bed sheets smelled.
Stayed 1 night in Apr 2024
Response from Fairmont Dallas on Apr 9, 2024
Dear James, Thank you for taking the time to share your feedback. We will ensure to pass your review to our team, and we hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. I was not made aware of the $100 deposit, but that was Expedia's fault.
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on Apr 10, 2024
Dear Roger,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team