Ratings based on 1,195 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from New Orleans

Great location near I-35. Smokers paradise.

Posted 1-Oct-2014
Not fancy. Just basic but very good at what they are. Rooms show dated age. No modern USB chargers or tv hookup amenities. Wi - fi was free and X access to computers in lobby. Disappointed that there were no social events or evening cocktail hour. But there is a PAID bar. One GREAT amenity is the balcony. I smoke so this will lure me again if I return to dallas. This hotel is 100% smoke free but the balcony right outside the bedroom saves me from running downstairs. This was GREAT.
5 out of 5
Recommended
for Everyone
by A verified traveller from conroe, tx

grat hotel for the price

Posted 30-Sep-2014
Pros: The beds were awesome!
Location: most everything was nearby....we always go for food and there was a fantastic gastropub around the corner!
The suite was more than enough for my friend and I. The beds were comfortable and the location was close to everything we needed.
2 out of 5
by A verified traveller

Not what we reserved!

Posted 21-Sep-2014
I reserved 2 double beds and a sofa bed. We got to the room and we had a King bed and I sofa bed. Supposedly was booked wrong. They did not have any rooms available with 2 doubles, so we had to deal with it. Staff was not helpful at all.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Sep-2014
It was clean and comfortable. I enjoyed my stay. Would recommend to anyone the Sheraton hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Jermyn, PA

Would Stay Again

Posted 8-Sep-2014
Pros: I did not like the fact that we had to pay for parking
Cons: The parking fee
The hotel was very clean and hotel staff very helpful. It was near the highway and central to where we needed to go. Very convenient. It was a pleasant stay
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Aug-2014
Friendly staff and nice rooms. Hotel was in a great area that was accessible to all areas.
4 out of 5
Recommended
for Everyone
by A verified traveller from d

Nice hotel good for families

Posted 10-Aug-2014
Nice time good location. Smoking area should be away from entrance
Comment from Hotel Management
16-Aug-2014 by Will, Hotel Management
Dear Lisa and Jerry, Thank you for your review. I'm pleased that you enjoyed your stay with us. I will share your suggestion regarding the smoking area with my General Manager. Thank you for staying with us! Warm regards, Will
4 out of 5
Recommended
for Everyone
by A verified traveller from viera, Florida

It has excelent access to 35 hwy

Posted 9-Aug-2014
The staff was very helpful, concierge, room service, maids. Not free wifi in the room, unbelievable! !!!
Comment from Hotel Management
15-Aug-2014 by Will, Hotel Management
Dear happy travelers, Thank you for your review as well as your kind words regarding our staff. I'm pleased to inform you that in-room wi-fi is now complimentary for all of our guests. Thank you for staying with us! We look forward to your next stay!! Warm regards, Will
2 out of 5
by A verified traveller from Dallas, TX

Claustrophobic

Posted 4-Aug-2014
My husband and I stayed in a king bed suite along with our 5 yr old and 3 yr old twins. The rooms are very small. In the room with the king bed you had to close the door to walk at the end of the bed. The comfort level here is zero. While making up the pullout bed for the boys I noticed that the blanket was covered in hair that was not mine. They quickly brought up another one but just yuck. That was hard for me to get over. The only thing that was great about this hotel was that it was right next door to medieval times.
Comment from Hotel Management
16-Aug-2014 by Will, Hotel Management
Dear Kelli, Thank you for your review. I apologize for all of the inconveniences you experienced during your stay with us. Unfortunately, the rooms in our hotel are configured the same way. I will share this review with my General Manager to see if there is a way to improve the spacing between the door and the bed. I will also address the cleanliness of our bedding for the pullout sofa with my Housekeeping as what you mentioned is truly unacceptable. I assure you that the issues you experienced aren't consistent with what we strive to provide for our guests on a daily basis. I promise you that you're next stay with us would be much better. Warm regards, Will
5 out of 5
Recommended
for Everyone
by A verified traveller from Shreveport, La

Best value. Great suite with all the luxuries.

Posted 31-Jul-2014
This hotel was perfect for a family. The suite was beautiful and set up perfectly. The staff was helpful and we enjoyed all the luxuries possible. We received a lot for a small price.
Comment from Hotel Management
1-Aug-2014 by Will, Hotel Management
Dear amanda, Thank you for your review. I'm delighted that we were able to accommodate you and your family during your stay with us. It was our pleasure assisting you. We look forward to the next opportunity to have you and your family as our guests. Warm regards, Will