Reception

Reviews of Hampton Inn & Suites Dallas - Central Expy North Park Area

2.5 out of 5
Hampton Inn & Suites Dallas - Central Expy North Park Area
10370 North Central Expressway, Dallas, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 634 out of 1004 reviews" "
Rating 8 - Good. 208 out of 1004 reviews" "
Rating 6 - Okay. 79 out of 1004 reviews" "
Rating 4 - Poor. 52 out of 1004 reviews" "
Rating 2 - Terrible. 31 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mark

Business traveller
Clean, comfortable room. 3rd Floor hallway had no A/C and was very uncomfortable. Otherwise, great value!
Stayed 1 night in May 2024

8/10 Good

LUXIE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daytime staff are friendly. The door make a lot of noise when closing.
Stayed 2 nights in May 2024

10/10 Excellent

Barbara, Odessa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in May 2024

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
A little dated
Stayed 4 nights in Apr 2024

10/10 Excellent

Lideeya

Stayed 3 nights in Apr 2024

4/10 Poor

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The only thing I didn't like was that my room was not ready. I had to wait half an hour to get a room. This has never happened to me, which is why I always book at this hotel. I suggested that carefull of these details.
Stayed 1 night in Apr 2024

8/10 Good

Giancarlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was checked in early on the day of arrival because I was early. that was very nice, but the next day I had to wait till 6pm for someone to clean the room. I think that is too long even if they are understaff
Stayed 2 nights in Apr 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Apr 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Just what we wanted, thank you!
Stayed 1 night in Apr 2024

6/10 Okay

Roberto

Travelled with family
Liked: Cleanliness
The property is close to shopping malls. Breakfast was very limited
Stayed 7 nights in Mar 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
Fast efficient and cost effective
Stayed 1 night in Mar 2024

10/10 Excellent

Beckham

Stayed 2 nights in Mar 2024

4/10 Poor

Cheri

Travelled with family
Disliked: Staff & service
Stayed a week and asked for housekeeping to come in every day, only received housekeeping 2 days. Single woman, 12 year old daughter and 88 year old mother. Came back to room every day after a long day out and no housekeeping. Parking is horrendous. Spaces are way too narrow and people are forced to park very close. I had to crawl through passenger side twice to get to drivers seat. Breakfast is also not the best, was there from Friday to Friday and experienced everything breakfast had to offer. Eggs are not real eggs. Would not stay here again.
Stayed 7 nights in Mar 2024

8/10 Good

Carrie

Liked: Cleanliness, staff & service
Traveling with children for spring break, we thought the indoir pool was a big plus. Unfortunately it was uncomfortablely cold and we were unable to tolerate it. Good breakfast. Clean yet items in room could use replacement ie -Mismatch lamp shades, broken desk lamp, missing bed skirt on one of the beds and shower faucet needed repair.
Stayed 4 nights in Mar 2024

10/10 Excellent

Yesenia

Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The place was nice and clean. They just need to ramped up or improved their breakfast.
Stayed 1 night in Mar 2024
Response from Anthony M. on Mar 13, 2024
Thank you for taking the time to share your feedback following your recent stay at Hampton Inn & Suites North Park Dallas. We greatly appreciate your kind words about our hotel's cleanliness.We're glad to hear that you found our property to be nice and clean. Providing a comfortable and hygienic environment for our guests is a top priority for us.Your comments regarding our breakfast service are valuable to us, and we appreciate your input. We strive to offer a satisfying breakfast experience for all our guests, and we will certainly take your feedback into consideration as we continue to enhance our offerings.If there are any specific aspects of our breakfast service that you believe could be improved, we would be grateful for any additional insights you could provide. Your input helps us to better understand the needs and preferences of our guests.Thank you once again for choosing Hampton Inn & Suites North Park Dallas. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

10/10 Excellent

VINCENT

Liked: Cleanliness, staff & service, property conditions & facilities
Always clean.
Stayed 1 night in Mar 2024
Response from Anthony M. on Mar 13, 2024
Thank you for taking the time to share your feedback following your recent stay at Hampton Inn & Suites North Park Dallas. We greatly appreciate your kind words about our hotel's cleanliness.We're glad to hear that you found our property to be nice and clean. Providing a comfortable and hygienic environment for our guests is a top priority for us.Thank you once again for choosing Hampton Inn & Suites North Park Dallas. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

6/10 Okay

Deneise

Liked: Cleanliness, staff & service
It was ok stay. Some of the outside doors did not work with the room key as they should have.
Stayed 2 nights in Feb 2024
Response from Anthony M. on Mar 13, 2024
Thank you for taking the time to share your feedback following your recent stay at Hampton Inn & Suites North Park Dallas. We appreciate your honesty and the opportunity to address your concerns.We're sorry to hear that you encountered issues with some of the outside doors not working with the room key as expected. Ensuring the safety and security of our guests is of the utmost importance to us, and we take concerns like this very seriously. We will investigate the matter promptly and take necessary steps to ensure that all our entry points are functioning correctly.Your feedback helps us to identify areas for improvement, and we thank you for bringing this matter to our attention. Please accept our apologies for any inconvenience this may have caused during your stay.We hope that despite this issue, you were able to enjoy your time with us. Should you choose to stay with us again in the future, please don't hesitate to reach out to our front desk team if you encounter any issues during your stay. We are always here to assist you and ensure that you have a comfortable and enjoyable experience with us.Thank you again for choosing Hampton Inn & Suites North Park Dallas. We hope to have the opportunity to welcome you back and provide you with a more seamless experience on your next visit.

8/10 Good

Mary

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Anthony M. on Mar 13, 2024
Thank you for choosing Hampton Inn & Suites North Park Dallas for your recent stay, and for taking the time to share your feedback with us.We're glad to hear that you found our hotel's location to be suitable for your needs. Situated in the vibrant North Park area of Dallas, our hotel offers convenient access to a variety of attractions, dining options, and entertainment venues. Whether you're here for business or leisure, we strive to provide our guests with a comfortable and convenient stay.We appreciate your feedback and hope to have the opportunity to welcome you back to Hampton Inn & Suites North Park Dallas in the future. If there's anything specific you enjoyed about our location or if there are any areas where we can improve, please feel free to let us know.Thank you again for choosing to stay with us. We look forward to serving you again soon.

8/10 Good

tracy

Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Room comfort
There was a terrible smell on check in day that still lingered throughout my stay. The water would switch the cold randomly in the shower and then scalding hot and loud noises at night in the hallways that kept my friends and I up. Also called the front desk multiple times and no one answered
Stayed 1 night in Feb 2024
Response from Anthony M. on Mar 13, 2024
Thank you for sharing your recent experience at Hampton Inn & Suites North Park Dallas. We sincerely apologize for the inconveniences you encountered during your stay. Providing a comfortable and enjoyable experience for our guests is our top priority, and we regret that we fell short of your expectations on this occasion.We are deeply sorry to hear about the unpleasant smell you experienced upon check-in. Our team will investigate this matter immediately to identify and address the source of the odor to ensure it does not affect future guests. Additionally, we apologize for the inconsistency in water temperature in the shower and any disturbances caused by loud noises in the hallways. Your feedback is crucial to us, and we will work diligently to rectify these issues to enhance the overall guest experience.We are also concerned to learn that your attempts to contact the front desk went unanswered. Please accept our sincerest apologies for this lapse in service. We will review our communication procedures to ensure that all guest inquiries and requests are promptly addressed moving forward.We truly appreciate your patience and understanding, and we hope that you will give us another opportunity to provide you with the exceptional stay you deserve. If you choose to stay with us again in the future, please do not hesitate to reach out to our team directly, and we will do everything possible to ensure a more comfortable and enjoyable experience.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back to Hampton Inn & Suites North Park Dallas in the future.

10/10 Excellent

Shana

Liked: Amenities
M
Stayed 1 night in Feb 2024
Response from Anthony M on Mar 13, 2024
Thank you for choosing Hampton Inn & Suites North Park Dallas! We appreciate your business and look forward to welcoming you back for a future visit!

8/10 Good

Johnathan

Liked: Room comfort
Stayed 1 night in Feb 2024
Response from Anthony M. on Mar 13, 2024
Thank you for choosing Hampton Inn & Suites North Park Dallas! We appreciate your business and look forward to welcoming you back for a future stay!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Anthony M. on Mar 13, 2024
Thank you for choosing Hampton Inn & Suites North Park Dallas! We appreciate your business and look forward to welcoming you back for a future stay!

10/10 Excellent

Victoria

Stayed 1 night in Feb 2024
Response from Anthony M. on Mar 13, 2024
Thank you for choosing Hampton Inn & Suites North Park Dallas! We appreciate your business and look forward to welcoming you back for a future stay!

2/10 Terrible

Stephanie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anthony M. on Mar 13, 2024
Thank you for choosing Hampton Inn & Suites North Park Dallas! We appreciate your business and look forward to welcoming you back for a future stay!

10/10 Excellent

Hailey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and clean hotel. Right off the interstate
Stayed 1 night in Feb 2024
Response from Anthony M. on Mar 13, 2024
Thank you for choosing Hampton Inn & Suites North Park Dallas for your recent stay, and for sharing your fantastic review with us. We are thrilled to hear that you had an amazing experience and found our hotel to be clean and comfortable.Located conveniently right off the interstate, our hotel aims to provide guests with easy access to their destinations while offering a peaceful and relaxing environment for their stay. We're delighted that our location suited your needs perfectly.Your kind words mean a lot to us, and we truly appreciate your feedback. It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back to Hampton Inn & Suites North Park Dallas in the future.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. We're here to ensure that your future stays with us are just as amazing as this one.

8/10 Good

Candice

Stayed 1 night in Feb 2024

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Anthony M. on Mar 13, 2024
Thank you for choosing Hampton Inn & Suites North Park Dallas and for sharing your feedback with us.

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Nice staff
Stayed 2 nights in Feb 2024
Response from Anthony M. on Mar 13, 2024
Thank you for choosing to stay at Hampton Inn & Suites North Park Dallas and for taking the time to leave us a review. We are thrilled to hear that you found our staff to be nice during your stay.Providing exceptional service is at the core of our values, and we are delighted that our team members contributed positively to your experience. We will be sure to pass along your kind words to our staff, as they work tirelessly to ensure that all our guests feel welcome and well taken care of.We appreciate your feedback and hope to have the opportunity to welcome you back to Hampton Inn & Suites North Park Dallas in the future. If there is anything else we can do to enhance your experience during your next stay, please do not hesitate to let us know.Thank you once again for your kind words, and we look forward to serving you again soon.

10/10 Excellent

joel

Business traveller
Liked: Cleanliness, staff & service, amenities
Only one elevator was available other than that everything was great.
Stayed 1 night in Feb 2024

10/10 Excellent

Roby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive
The room is exceptionally clean and inviting. The staff is friendly and helpful. Very welcoming atmosphere
Stayed 1 night in Feb 2024

10/10 Excellent

Annamarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Anthony M. on Mar 13, 2024
Thank you for choosing Hampton Inn & Suites North Park Dallas and for sharing your feedback with us.

2/10 Terrible

David

Stayed 1 night in Jan 2024
Response from Anthony M. on Mar 13, 2024
Thank you for choosing Hampton Inn & Suites North Park Dallas and for sharing your feedback with us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anthony M. on Mar 13, 2024
Thank you for choosing Hampton Inn & Suites North Park Dallas and for sharing your feedback with us.

10/10 Excellent

Rosalba

Liked: Cleanliness, staff & service, property conditions & facilities
Is a good place.
Stayed 2 nights in Jan 2024

10/10 Excellent

ED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a guest across the hallway with a pet who pooped and peed on the carpet outside their room. We reported it to the front desk and a very nice man made them clean it up immediately. He said they would be charged a fee to cover shampooing the carpet. I was pleased and impressed.
Stayed 1 night in Jan 2024

8/10 Good

Kim, Chicago

Travelled with family
Liked: Cleanliness, staff & service
It was a great hotel for the purpose I needed. Car was safe in the parking lot. Not the best area. It not the worst and hotel was safe. Good value for the price.
Stayed 1 night in Jan 2024

8/10 Good

Jeremy

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Anthony M. on Mar 13, 2024
Thank you for choosing Hampton Inn & Suites North Park Dallas and for sharing your feedback with us.

10/10 Excellent

Caren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Was a great place. Beds are not real comfortable. But over all very clean and very nice staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean & great breakfast
Stayed 2 nights in Jan 2024

6/10 Okay

Kenneth

Travelled with family
Liked: Cleanliness, staff & service
There are two elevators in the building. Only one was working and had been that way for many weeks according to a staff member. The parking spots are extremely narrow and hard to park in. I suggest having those lies repainted with an additional 8 inches or more of space added. The staff was extremely good however and the facility was well kept otherwise.
Stayed 3 nights in Jan 2024

8/10 Good

Shelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Anthony M. on Mar 13, 2024
Thank you for choosing Hampton Inn & Suites North Park Dallas and for sharing your feedback with us.

10/10 Excellent

Sheila, Omaha

Business traveller
Liked: Cleanliness, staff & service
The furniture was not in great condition. Missing photo in wall, broken cabinet door.
Stayed 3 nights in Jan 2024
Response from Anthony on Jan 18, 2024
Thank you for taking the time to share your feedback on your recent stay. We sincerely apologize for the inconvenience you experienced with the condition of the furniture in your room.It's disheartening to hear about the missing photo on the wall and the broken cabinet door. We understand that these details significantly impact your overall experience, and we are genuinely sorry for falling short of your expectations.Please know that we take your comments seriously, and we are addressing these issues with our housekeeping and maintenance teams to ensure that such oversights are rectified promptly. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to taking the necessary steps to enhance the quality of our accommodations.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience that you rightfully deserve.Thank you for bringing these matters to our attention, and we appreciate your business.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and accommodating. Alex at the front desk was great at answering questions and he made sure our stay was comfortable
Stayed 2 nights in Jan 2024
Response from Anthony on Jan 18, 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our accommodations very clean and accommodating. Our team works hard to provide a welcoming and comfortable environment for our guests, and it's rewarding to know that we met your expectations.We'll be sure to pass along your kind words to Alex at the front desk. It's wonderful to hear that he made a positive impact on your stay by answering your questions and ensuring your comfort. We are fortunate to have dedicated team members like Alex who strive to provide exceptional service.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything specific you loved about your visit or any suggestions you have for improvement, please feel free to share. We value your input and look forward to hosting you again soon.Thank you for choosing us, and safe travels!

4/10 Poor

Roger

Travelled with family
Disliked: Cleanliness
The best part of our experience was Josh when we checked in. It went downhill from there. Our room was less then clean, the floor didn’t look like it had been vacuumed, shower had mildew. The water pressure was awful and the hot water took over 20 minutes to get warm at best. It was never hot, it took multiple flushes to flush the toilet. Electrical outlets and charging outlets didn’t work. Only one elevator worked. I realize you don’t know who is checking into the hotel but when guests have multiple children running, jumping and screaming up and down your halls at 6:00 am and dogs barking at 5:30am you should be aware of the situation and controlling it so i don’t have to call after an hour of putting up with it! You have cameras in you hallways to address this! This was a ridiculously AWFUL experience and we will never be back!
Stayed 1 night in Jan 2024
Response from Anthony M. on Jan 18, 2024
Thank you for sharing your experience, and we sincerely apologize for the numerous issues you encountered during your stay. It's disheartening to learn that the quality of your visit did not meet the standards we strive to uphold.We deeply regret that your room cleanliness fell short of expectations, and we are addressing this matter promptly with our housekeeping team to ensure such oversights are not repeated. The issues with water pressure, hot water, and the functionality of the bathroom facilities are also concerning, and we will investigate and rectify these problems immediately.Your comments regarding noise disturbances are troubling, and we apologize for any inconvenience caused. We understand the importance of a peaceful stay, and we will take measures to address and prevent such disturbances in the future.Your feedback about the non-functioning electrical outlets, charging outlets, and the elevator is appreciated. We are working diligently to resolve these technical issues to enhance the overall experience for our guests.We take your comments seriously and will use them as a valuable tool for improvement. Please be assured that we are actively working to address the issues you raised. We understand that this experience has left a lasting impression, but we hope you might consider giving us another chance in the future to demonstrate our commitment to providing a much-improved stay.If you would like to discuss your experience further or provide additional details, please feel free to contact our customer service team directly. We appreciate your feedback, and we are committed to making the necessary improvements.Thank you for bringing these matters to our attention, and we regret that we fell short of your expectations.

10/10 Excellent

lisa

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Anthony on Jan 18, 2024
Thank you so much for taking the time to give us a perfect 10! We're absolutely delighted to hear that your experience with us was exceptional.Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your positive feedback is truly rewarding. If there are specific aspects of your visit that stood out or if there's anything you think we could improve upon, please feel free to let us know.We appreciate your support and look forward to the opportunity to welcome you back for another outstanding stay. Thank you for choosing us, and we're grateful for your positive rating!