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The room needs to be cleaned at least once per two day without asking. But the front desk staff feedback very fast and friendly
James
Stayed 4 nights in May 2024
Response from Alexia, Front Office Manager on May 17, 2024
Hi James, Thank you for your kind words! We're delighted to hear that you found our front desk staff friendly. We appreciate your feedback about housekeeping and we will consider your comments when making improvements to our services. Thank you again for your feedback and hope to welcome you back for another great stay!
The hotel is very quiet, peaceful, and relaxing. The staff was very helpful and quick to help solve problems. I was very happy with my stay and would recommend it to any traveler.
Peter H
Stayed 1 night in Apr 2024
Response from Alexia, Front Office Manager on May 4, 2024
Hello Peter, Thank you so much for your glowing review! We're delighted to hear that you enjoyed your peaceful and relaxing stay with us. It's wonderful to know that our staff was able to assist you promptly and effectively. Your recommendation means a lot to us, and we can't wait to welcome you back for another exceptional experience.
4/10 Poor
Constance
Travelled with partner
May 1, 2024
Liked: Staff & service
Disliked: Cleanliness
The property was quiet and has a nice staff but there was a huge bug in my room, the toilet wouldn’t flush, and the bathtub filled with water while I was showering so my partner couldn’t not take a shower before check out. Very disappointing
Constance
Stayed 1 night in Apr 2024
Response from Alexia, Front Office Manager on May 2, 2024
Hi Constance, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced.
Liked the no carpet in the rooms but rooms were way to echo
Joel
Stayed 2 nights in Apr 2024
Response from Alexia, Front Office Manager on May 2, 2024
Hi Joel, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced with the echo in your room. We hope to welcome you back for a much-improved stay.
The property was aesthetically pleasing and very comfortable. Thank you so much!
Michelle
Stayed 1 night in Apr 2024
Response from Alexia, Front Office Manager on Apr 26, 2024
HI Michelle, We're delighted to hear you enjoyed your stay with us! Thank you for your kind words. We hope to welcome you again soon for another pleasant experience!
6/10 Okay
Juanito
Travelled with partner
Apr 16, 2024
Liked: Cleanliness, staff & service
A walking distance to the sporting events location . With a shuttle services.
Juanito
Stayed 2 nights in Apr 2024
Response from Alexia, Front Office Manager on Apr 18, 2024
Hi Juanito, Thank you for your review. We are glad you were able to utilize the Arlington Trolley services for your sporting event. We hope to welcome you again soon!
The staff was very friendly. Room was nice. The price was better than other hotels in the area. The decor was a bit different. The same exact pictures were above both of the beds.
Vonda
Stayed 2 nights in Apr 2024
Response from Alexia, Front Office Manager on Apr 13, 2024
Hello Vonda, Thank you for sharing your feedback with us! We're delighted to hear that you found our staff friendly, enjoyed your room, and appreciated our competitive pricing. We take note of your comments regarding the decor and will certainly consider ways to enhance it for future guests. We apologize for any inconvenience regarding the identical pictures above the beds and will address this to ensure a more diverse decor. We hope to have the opportunity to welcome you back for an even better experience in the future!
The property was in Arlington, midway between Dallas and Fort Worth, so we could easily visit both. Also, we were able to walk to Globe Life Stadium to take in a Ranger's game. Our room was nice, separated a living room and a bedroom. Although there was an on-site restaurant with limited hours, breakfast was not complimentary like many other hotel chains.
Francine
Stayed 2 nights in Apr 2024
Response from Alexia, Front Office Manager on Apr 12, 2024
Hello Francine, thank you for sharing your experience with us! We're delighted to hear that you enjoyed our convenient location and the ease of access to the Globe Life Stadium. It's great to know that you found your room comfortable and appreciated the separate living room and bedroom layout. We'll take note of your feedback regarding our on-site restaurant hours and breakfast offerings for future improvements. We hope to welcome you back again soon!
Response from Alexia, Front Office Manager on Apr 12, 2024
Hello Robert, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We'll address the issue with the stained iron and ensure it's promptly replaced. Additionally, we'll work to improve our stock levels at the bar to better meet our guests' needs. Thank you for bringing these matters to our attention.
8/10 Good
Christyl
Apr 10, 2024
Liked: Cleanliness
Overall good. Downside-Pool was closed and it’s no shuttle service to the airport.
Christyl
Stayed 2 nights in Apr 2024
Response from Alexia, Front Office Manager on Apr 12, 2024
Hello Christyl, thank you for you feedback. We are glad to hear you had a overall good stay. Thank you for staying with us we hope to welcome you again soon.
2/10 Terrible
Dzianis
Apr 8, 2024
No rooms available
Dzianis
Stayed 1 night in Apr 2024
Response from Alexia, Front Office Manager on Apr 9, 2024
Hi Dzianis, Thank you for your rating. We appreciate your feedback and would like to learn more about your experience. If you have any specific comments or suggestions to share, please feel free to do so. Your input is important to us, and we aim to make improvements based on your feedback. We hope to have the opportunity to better serve you in the future.
4/10 Poor
Thomas
Apr 6, 2024
Disliked: Staff & service
Thomas
Stayed 2 nights in Apr 2024
Response from Alexia, Front Office Manager on Apr 9, 2024
Hi Thomas, Thank you for taking the time to leave a review. We hope to have the opportunity to serve you even better in the future. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. Your input is valuable to us.
Horrible lighting in the rooms with very poor lay out of the hotel in general. Body wash and shampoo were very cheap and smelt bad.
Beau
Stayed 1 night in Apr 2024
Response from Alexia, Front Office Manager on Apr 9, 2024
Hi Beau, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced due to the lighting in the rooms and the layout of our hotel. Your comments are invaluable to us as we continuously strive to improve our guests' experiences. We genuinely appreciate your honest feedback, as it helps us understand where we need to focus our efforts to enhance the overall guest experience. We hope you will consider giving us another opportunity to exceed your expectations during your next visit.
Response from Alexia, Front Office Manager on Apr 9, 2024
Hi Chris, Thank you for taking the time to leave a review. We hope to have the opportunity to serve you even better in the future. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. Your input is valuable to us.
Response from Alexia, Front Office Manager on Apr 4, 2024
Hello Ellen, Thank you for taking the time to provide feedback about your stay with us. We are glad to hear you had a positive experience and hope to welcome you again for another great stay!
8/10 Good
Rajwinder, Citrus Heights
Apr 2, 2024
It was pleasant stay, but property is old, it needs renovation.
Rajwinder
Stayed 2 nights in Mar 2024
Response from Alexia, Front Office Manager on Apr 4, 2024
Hi Rajwinder, Thank you for your feedback! We're glad to hear you had a good experience overall. We apologize for any inconvenience regarding the pool closure and appreciate your understanding. We'll strive to ensure all amenities are available for your next visit. We hope to welcome you back soon!
The stay was nice and quiet. Very clean. The staff was nice.
Tiffany
Stayed 1 night in Mar 2024
Response from Alexia, Front Office Manager on Apr 4, 2024
Hi Tiffany, We're delighted to hear that you enjoyed your stay with us and that our quiet atmosphere, cleanliness, and friendly staff contributed to a positive experience. Your kind words serve as encouragement to our team to maintain our high standards of service. We look forward to welcoming you back for another enjoyable stay soon!
2/10 Terrible
Karltrell
Mar 30, 2024
Disliked: Property conditions & facilities
It’s bed bugs covers stink staff poorly trained
Karltrell
Stayed 2 nights in Mar 2024
Response from Alexia, Front Office Manager on Mar 31, 2024
Thank you for sharing your feedback with us. We take reports of bed bugs very seriously, and I want to assure you that we have conducted a thorough inspection of our facilities and found no evidence of bed bugs. We apologize if your experience did not meet your expectations, and we will address your concerns about staff training to ensure a better experience for our guests in the future.
Response from Alexia, Front Office Manager on Mar 27, 2024
Hi Dylan, Thank you for taking the time to leave a review. We are glad to see you had a great experience here with us. We hope to welcome you again for another 5/5 stay!
Stayed for 5 nights, staff was friendly, was clean. I did ask for the room to get serviced. It didn’t the day I asked, but it did the next day. Overall it’s good for when you’re out and about and just using it for sleep like we did.
Bryan
Stayed 5 nights in Mar 2024
Response from Alexia, Front Office Manager on Mar 30, 2024
Hi Bryan, Thank you for sharing your experience! We're delighted to hear that you found our staff friendly and our hotel clean during your five-night stay. We apologize for any inconvenience regarding the delay in servicing your room, but we're glad to hear that it was taken care of promptly the following day. We appreciate your feedback and hope to welcome you back for another comfortable stay soon!
10/10 Excellent
Gabriela
Travelled with family
Mar 25, 2024
Liked: Amenities
The staff was really friendly and the room was exceptional.
Gabriela
Stayed 1 night in Mar 2024
Response from Alexia, Front Office Manager on Mar 27, 2024
Hello Gabriela, Thank you for your review. We are elated to hear about your positive experience with our staff and your exceptional room. We look forward to welcoming you again soon!
Response from Alexia, Front Office Manager on Mar 27, 2024
Hello Lisa, We appreciate you taking the time to write a review. We are happy to hear you had a nice, clean stay and enjoyed our comfortable beds. We hope to see you again soon!
Response from Alexia, Front Office Manager on Mar 27, 2024
Hello Sabrina, Thank you for taking the time to write a 5/5 review! We are glad you had a positive experience with our staff and were able to enjoy a clean, quiet atmosphere. We hope to welcome you again soon for another exceptional stay.
10/10 Excellent
Rafael
Mar 24, 2024
Rafael
Stayed 3 nights in Mar 2024
Response from Alexia, Front Office Manager on Apr 13, 2024
Hi Rafael, Thank you for taking the time to leave us a 5-star review! We appreciate your positive feedback and are thrilled to hear that you had a great experience during your stay. We hope to welcome you back again soon.
6/10 Okay
Luis
Mar 22, 2024
Luis
Stayed 3 nights in Mar 2024
Response from Alexia, Front Office Manager on Mar 27, 2024
Hi Luis, thank you for taking the time to leave a review. We appreciate your rating and hope to have the opportunity to serve you even better in the future. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. Your input is valuable to us.
Response from Alexia, Front Office Manager on Mar 15, 2024
Hi Margaret, Thank you for taking the time to write a 5/5 review. We are so happy to hear you had a overall nice stay with us. We hope to welcome you again soon.
2/10 Terrible
Andrew
Mar 11, 2024
Disliked: Cleanliness
As soon as i check in take a bath and ready to go to bed there was roaches flying around in my room i had to check out and leave and i didn't get back a refund
Andrew
Stayed 1 night in Feb 2024
Response from Alexia, Front Office Manager on Mar 15, 2024
Hi Andrew, We apologize for the unpleasant experience you encountered during your stay. It's certainly not the standard we strive to uphold. Rest assured, we take issues like this very seriously and have addressed the matter with our housekeeping team to ensure it doesn't happen again. We appreciate you taking the time to provide feedback.
Response from Alexia, Front Office Manager on Mar 11, 2024
Hi William, Thank you for your honest feedback. We hope to welcome you again soon.
10/10 Excellent
Frances
Mar 7, 2024
Frances
Stayed 2 nights in Mar 2024
Response from Alexia, Front Office Manager on Mar 30, 2024
Hello Frances, Thank you for taking the time to leave us a review! We're thrilled to see that you had a flawless experience during your stay. We look forward to welcoming you back again soon!
Beds were comfortable, bar is closed on Sunday so we were sad about that. Would stay here again.
April
Stayed 1 night in Mar 2024
Response from Alexia, Front Office Manager on Mar 4, 2024
Hi April, Thank you for your 5/5 review! We apologize for the bar being closed Sunday. We are glad you were able to enjoy our comfortable beds. We look forward to welcoming you for another great stay.
Everyone was nice and the place was nice. Except they do not serve dinner but the bar is open.
Alexandria
Stayed 7 nights in Feb 2024
Response from Alexia, Front Office Manager on Feb 28, 2024
Hi Alexandria, Thank you for taking the time to complete a review. We are glad to hear you had a nice experience during your stay. We hope to see you again soon!
Response from Alexia, Front Office Manager on Feb 24, 2024
Hi Stephanie, Thank you for writing a review. We are glad to hear you enjoyed your stay. We look forward to welcoming you again for another 5/5 experience.
Response from Alexia, Front Office Manager on Feb 23, 2024
Hello Demetrius, Thank you for taking the time to leave a perfect rating! We're delighted to hear that you had a wonderful experience during your stay with us. We appreciate your support and hope to have the pleasure of hosting you again in the future.
It is an excellent location close to the stadiums and Six Flags, which is what we were looking for. The staff were very friendly, the rooms were clean (except the microwave) and the beds were comfy. For the price, it was an excellent find.
Verified traveller
Stayed 1 night in Feb 2024
Response from Alexia, Front Office Manager on Feb 23, 2024
We're thrilled to receive your perfect rating and hear about your positive experience! It's fantastic to know that our location near the stadiums and Six Flags was ideal for your visit, and we're glad you found our staff to be friendly and our rooms clean. Thank you for your feedback regarding the microwave; we'll certainly look into that. We're delighted to have provided you with excellent value for your stay. We can't wait to welcome you back again soon!
Response from Alexia, Front Office Manager on Feb 17, 2024
Hi Barney, We appreciate you taking the time to share feedback about your stay with us. We are so glad to hear our staff was nice and friendly. We hope to see you again soon for another great stay!
Response from Alexia, Front Office Manager on Feb 17, 2024
Hi Brian, Thank you for taking the time to complete a review. We are so happy to hear you had a 10/10 experience with us, we hope to welcome you again for another amazing stay!
Response from Alexia, Front Office Manager on Feb 14, 2024
Hi Jasmine, Thank you for your kind words! We're delighted to hear that you found our host friendly and your room comfortable. We hope to welcome you back soon!