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Reviews of Crowne Plaza Dallas Love Field - Med Area, an IHG Hotel

3.5 out of 5
Crowne Plaza Dallas Love Field - Med Area, an IHG Hotel
7050 Stemmons Freeway, Dallas, TX

Reviews

7.2

Good

Rating 10 - Excellent. 380 out of 1015 reviews" "
Rating 8 - Good. 203 out of 1015 reviews" "
Rating 6 - Okay. 148 out of 1015 reviews" "
Rating 4 - Poor. 118 out of 1015 reviews" "
Rating 2 - Terrible. 166 out of 1015 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. Elevators needed to have annual inspections completed. Overall satisfied with our stay.
Stayed 1 night in May 2024

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Voice Finder

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelly rooms/ ac doesn’t work/ manager will Move you into room after room very nice, the property is just run down. Toilet seem are cracked. Maintains doesn’t want to be bother with the issue that need to be fixed. Just was a tough stay, I had to swipe traveling agents due to them booking me here.
Stayed 1 night in May 2024
Response from GM on May 9, 2024
I apologize that you had issues with your room during your stay, I will certainly research your room for correction.

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy In and Out of the property into the highway. Close to downtown and Love Field.
Stayed 3 nights in May 2024
Response from GM on May 9, 2024
Thank you for your review, we appreciate it.

8/10 Good

Cynthia

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upon check in staff was nice greeted well, easy to get my reservation confirmed and done with. Got room keys and to the room without an issue. Upon checking into my room there was false eyelashes in my bedding and bathroom floor, a chewed up skittle in the bed, stain on the top sheet that was not a already washed stain, blood stains on the pillows of one bed, the ac unit never cooled the room making it muggy and gross as well as soaked the carpet in the room, no I did not mention it or anything because the front desk was so busy and after our long drive in there was absolutely no energy to report it to the staff instead I used my own bedding I had brought. the following day we went to visit family and we come back to our room door open, the cleaning staff did not ensure that our door was closed and secure I left valuable items in my room thankfully they were untouched. I went to complain to the front desk they were nice offered me a free upgraded room in which I denied due to the fact my elderly disabled mother was resting and I was not going to make her get up and move around again after being out half the day.
Stayed 2 nights in May 2024
Response from GM on May 7, 2024
Thank you for letting me know about the situations that occurred during your stay. I have already researched and spoken to the folks involved to clearly be more careful and thorough with our cleaning processes as well as safety and security of all our guests.

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GM on May 7, 2024
Thank you for the great review!

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The worker was so nice and polite, room didn't smell like storage.
Stayed 1 night in May 2024
Response from GM on May 7, 2024
Thank you for the wonderful review.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly. Very convenient to airport.
Stayed 1 night in May 2024
Response from GM on May 7, 2024
Thank you for your review. Safe Travels

10/10 Excellent

Joyce

Travelled with family
Liked: Staff & service, property conditions & facilities
Rooms were nice and clean staff friendly
Stayed 3 nights in Apr 2024
Response from GM on May 7, 2024
Glad you enjoyed your stay with us.

10/10 Excellent

Bon

Travelled with family
Great
Stayed 1 night in Apr 2024
Response from GM on May 7, 2024
Thank you for your great rating!

10/10 Excellent

Selena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all great experience… everyone was super nice helpful and friendly
Stayed 2 nights in Apr 2024
Response from GM on May 7, 2024
So glad to hear that we were able to show you our true hospitality.

8/10 Good

Meagan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 29, 2024
Thank you for your review!

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 28, 2024
We appreciate the feedback.

10/10 Excellent

Walter

Liked: Amenities
Check-in was very smooth. Everything went great thank you
Stayed 1 night in Apr 2024
Response from GM on Apr 29, 2024
Appreciate your feedback!

10/10 Excellent

Jose, conway

Stayed 1 night in Apr 2024

10/10 Excellent

Jose, conway

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool
Stayed 1 night in Apr 2024
Response from GM on Apr 29, 2024
Glad to hear you enjoyed our indoor pool on a rainy day!

2/10 Terrible

Lamona

Travelled with family
Disliked: Cleanliness, staff & service
They literally did nit clean my room and had no towels all day
Stayed 2 nights in Mar 2024
Response from GM on Apr 29, 2024
I apologize for the issue and hope we were able to fix it for you.

8/10 Good

Rickey

Stayed 1 night in Apr 2024

4/10 Poor

Taylor

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from GM on Apr 29, 2024
I hope to do better on your next visit.

6/10 Okay

Diana

Liked: Staff & service, amenities
The bar tenders and the people behind the desk were very helpful. My roomed smelled so Smokey it wasn’t the most pleasant stay.
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Thank you for recognizing our F&B Team, I do apologize for the smoke odor though.

2/10 Terrible

Adam

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
What a dump. To think this place commands the rates it does.
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
I apologize you did not enjoy your stay with us. Was there a particular issue that dissappointed you?

2/10 Terrible

barker

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Just dont!. Ever staff member came right out of the "hood", smelled weed when we walked in about 1130pm. They told me they had no more 2 queen bed rooms for the 3 of us. Whats a reservation for?? Put us in a king with pull out. No more pillows available. Door keys did not work, tried to reprogram 4 times, having maintenance opening the door for us. Hotel smells like a mexican beach resort, humidity and mold. They moved us day 2. Took hot water 5 minutes to get hot to 16th floor. Room Phone inoperative. Saturday night was a freak show in the lobby, told by front desk, this is how it is. Just don't stay here. Plenty others near love field.
Stayed 2 nights in Apr 2024
Response from GM on Apr 18, 2024
I apologize for not having your room type, looks like we were able to switch you for your second night. Being close to many entertainment venues sometimes brings a fun crowd on the weekends. Thank you for your feedback.

4/10 Poor

Jessica

Travelled with family
Disliked: Property conditions & facilities
Black hair in bathroom floor, air conditioner in the room never cooled off, our car was stolen from the parking lot and no one could help us, wouldnt call in the manager had to wait for them to come in and then still had to call twice before they called us back. He was nice when we finally spoke to him but the cops said this is not uncommon for this area/hotel
Stayed 2 nights in Apr 2024
Response from GM on Apr 18, 2024
I apologize for the room condition issues and for your car, I have alerted our security team to spend more time patrolling the exterior and was in touch with our substation liason officer.

6/10 Okay

Alecia

Stay was fine for one night.
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Thank you

10/10 Excellent

Onzo

Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Thank you for the great review!

4/10 Poor

Kaitlin

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
A/c didn’t work in our room. The entire bottom floor and elevators smelled of mildew. Toilet was incredibly loud when flushed. Shower didn’t drain quickly. TV in room was a joke.
Stayed 2 nights in Apr 2024
Response from GM on Apr 18, 2024
Thank you for your review, I apologize for the issues and to let you know we are waiting on new 50" Tv's for the remainder of our rooms

4/10 Poor

Emilio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on Apr 18, 2024
I wish we could have ranked higher, anything in particular stand out to you?

8/10 Good

Adriana

Liked: Cleanliness, staff & service
C
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Thank you

10/10 Excellent

Charles C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people were great management was great bartenders were great I couldn't ask for a better experience if I could give 10 stars I'd give 10 thank you guys for the pleasant stay
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Thank you so much for taking the time to leave us this wonderful review, I will share it with our team!

2/10 Terrible

Kelly, Placentia

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
I paid for king room in advance and when I got there they didn't have any. Then told me they would give me a accessible room with king but it had a queen bed. I am 6,6 in tall and need larger bed. Very bad as i prepaid for king and did not get.
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
I apologize that we did not have your bed type available, as a tall person myself I understand that a King bed is a much more pleasant experience. Please feel free to contact me. Thank you

2/10 Terrible

Thoan

My experience was terrible first of all I had to spend most of the night, plunging the toilet because it wouldn’t flush. Secondly, the shower where the water comes out at the bottom, kept spitting out. Every time I turn the shower on the whole thing would come off and shoot out and I couldn’t it took me about 30 minutes or 40 minutes just to figure out I had to glue it on myself to take a shower, and the there was no microwave or refrigerator in there and the city view was not even a city view. Rooms were terribly small.
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
I certainly apologize for the issues and hope that our maintenance team was able to rectify the issues.

2/10 Terrible

Tytanesha

Disliked: Cleanliness, property conditions & facilities
Bed bugs tore me up!!!!
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Please contact the hotel directly so we may address.

8/10 Good

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place two stay only thing was our room was so hot and we had the ac all the way down! Overall staff was nice and hotel was nice
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Thank you for recognizing our team.

6/10 Okay

perla

Stayed 1 night in Mar 2024
Response from GM on Apr 18, 2024
Thank you for your review

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 26, 2024
Thank you for the review!

8/10 Good

Rita

Liked: Cleanliness, staff & service
The facility could use some updates. No in room microwave. Pool a little too cloudy. Overall clean! Yes I would recommend this facility.
Stayed 3 nights in Mar 2024
Response from Director of Operations on Mar 26, 2024
We truly appreciate your business and review! We hope to be of service to you again, in the near future.

6/10 Okay

Shelby

Liked: Staff & service
This was a pretty average hotel. Nothing was super spectacular but it was somewhere to sleep. The rooms weren’t amazing, but the beds were comfortable. The AC didn’t work very well and we had it on 60. I didn’t sleep with a blanket on. lol The employees were kind, too. Security patrolling the parking lot was nice. If you’re just looking for a place to stay that isn’t a motel, go here.
Stayed 2 nights in Mar 2024
Response from Director of Operations on Mar 26, 2024
Glad to hear our beds were comfortable and to your liking. We do appreciate the kind words about our staff and security.

6/10 Okay

Doritha, Richmond

Travelled with group
Liked: Staff & service
The hotel was nice overall. The lobby was very cold temperature wise. The dining I thought should have been free breakfast. Lots of traffic in the parking lot at night not feeling too safe. Great staff pleasant and friendly
Stayed 4 nights in Mar 2024
Response from Director of Operations on Mar 26, 2024
Thank you for the kind words about our staff. I do apologize for the lobby temperature, as the lobby door brings the temp down significantly.

2/10 Terrible

Jordan

Stayed 1 night in Mar 2024
Response from GM on Apr 18, 2024
Sorry your stay did not seem to go as expected.

2/10 Terrible

DAvian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on Apr 2, 2024
I apologize your stay did not go as expected.

6/10 Okay

Christian

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
We hope to do better on your next stay.

6/10 Okay

Brittany

Travelled with family
Liked: Property conditions & facilities
The property is okay. There’s 21 floors and the elevators are extremely congested, prepare to wait a while to access the elevators. Room service would come by when out and take dirty towels , did not clean room or replace towels . You have to go to the lobby to retrieve towels daily. Other than that my kids enjoyed the indoor pool & I enjoyed happy hour at the Bar .
Stayed 3 nights in Mar 2024
Response from GM on Apr 2, 2024
Thank you staying with us and letting me know of the issue with housekeeping. I apologize that you had to come down every day to refresh towels.

10/10 Excellent

B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Another great stay! Thank you

8/10 Good

christina

Stayed 3 nights in Mar 2024
Response from GM on Apr 10, 2024
Thank you for your review. Have a great rest of your week!

10/10 Excellent

Atem

Liked: Cleanliness, staff & service, property conditions & facilities
Cool
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Thank you for the perfect score!

10/10 Excellent

Terence

Liked: Staff & service, property conditions & facilities
I like it
Stayed 2 nights in Mar 2024
Response from GM on Mar 15, 2024
Thank you for the great review! Safe Travels

6/10 Okay

Latonya

Travelled with partner
The room was very nice and the view was good.
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
I'm glad you enjoyed your stay. Safe Travels

6/10 Okay

Mireya

Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Thank you for your review

6/10 Okay

Francisco

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Y
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Thank you for your review. Safe Travels

8/10 Good

Jessica

Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Thank you for the good review!