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Bertina at breakfast and the young man who checked us in and the gentleman housekeeper were all very nice. It is a Super 8 not a hilton but the attitude of the staff made it better!.
Breakfast options were sparse but presented with care and pride.
Judy and Jerry
Stayed 2 nights in May 2024
Response from Stephanie Carter-General Manager on May 21, 2024
Thank you for your feedback. We appreciate you taking the time to inform us of your stay. We do offer a hot breakfast with rotating options such as biscuits and gravy, pancakes, and tortillas paired with scrambled eggs throughout the week and many cold options such as danishes, toast, bananas, oatmeal, and two options of cereal.
Response from Stephanie Carter-General Manager on May 14, 2024
Thank you for your review Samaria. The Super 8 by Wyndham does make a great base camp to discover all that the beautiful Black Hills has to offer. Thank you for staying with us. Safe travels!
Clean, quiet, low key, and dog-friendly. A really well-working shower and on-site laundry were bonuses for long hiking day trips. Room had a fridge and a microwave. Staff were all pleasant and helpful.
Erin
Response from Stephanie Carter-General Manager on May 14, 2024
Thank you for your feedback Erin. We are so pleased that you enjoyed your stay with us. The Super 8 by Wyndham has some of the best staff in the area. I am so pleased that you noticed too! We look forward to serving you again. Safe travels!
10/10 Excellent
cassandra
Travelled with family, Business traveller
May 5, 2024
I needed new batteries for the remote and they took care of it immediately. Breakfast was a nice variety. Shower was hot. Overall very happy!
cassandra
Stayed 3 nights in May 2024
Response from Stephanie Carter-General Manager on May 14, 2024
Thank you for the great review Cassandra! We are so happy that you enjoyed your stay with us. We hope to serve you again in the future! Safe Travels!
10/10 Excellent
Elizabeth
Mar 30, 2024
Elizabeth
Stayed 1 night in Mar 2024
Response from Stephanie Carter-General Manager on Apr 19, 2024
Thank you Elizabeth! Safe travels!
4/10 Poor
Benjamin
Travelled with partner
Oct 27, 2023
Disliked: Amenities
Walls are paper thin. Awakened by upstairs and outside arguments multiple nights. Bathroom fan was so loud i think i suffered some hearing loss. Free breakfast items were cold and flavorless. Coffee tasted bad. Bed was hard and tossed and turned between noisy awakenings. Recommend only as last resort if coming through.
Benjamin
Stayed 3 nights in Oct 2023
Response from Sherrie on Oct 27, 2023
I am so sorry to hear that things did not go well while you were here. We could have fixed most of those issues if we had only known when you were here. I am very sorry for this and am looking into every complaint you have in the room you stayed in. Thank you for letting me know.
I booked the three queen room and was given two queens. The hotel blames hotels.com for the incorrect information and refused to switch us. Finally got a roll away but room was very small for that. Hotel is very basic and outdated. Breakfast was terrible.
Jeff
Stayed 3 nights in Oct 2023
Response from Sherrie on Oct 27, 2023
I am very sorry for the misunderstanding but hotels.com booked the room when it already had someone in it. I apologize on their behalf
Rooms were clean and well stocked. Breakfast was weak. Coffee was empty, eggs were cold, and no meat. Price was reasonable.
Michelle
Stayed 1 night in Oct 2023
Response from Sherrie on Oct 24, 2023
Just to let you know, we do have 2 coffee stations so that we can better serve the guests when one runs out. I did know about the eggs being cold and that was because another guest had shut them off. I apologize for that.
Staff here was very helpful. Both my husband and myself got sick and was helpful extending our stay. All staff was very helpful. Room very comfortable.
Very friendly welcome at check in. Room was clean. Great laundry facilities. Hot tub was an added bonus.
Breakfast was decent, hot choices were waffles or biscuits and gravy. Cereal, juice and coffee as well.
Huw
Stayed 1 night in Sep 2023
Response from Sherrie on Sep 27, 2023
So glad you enjoyed your stay and everyone was friendly!
Front desk helpful good breakfast. Only problem Expedia did not have our reservation
Melanie
Stayed 2 nights in Sep 2023
Response from Sherrie on Sep 23, 2023
Thank you Melanie for the score, we would also like to apologize on behalf of Expedia. I am not sure what went wrong but we are trying to figure it out for future guests also.
We were so happy with every aspect of this stay. They had the most comfortable bed and pillows and the staff were amazing. We enjoyed a good solid breakfast to start our day amd the town is simply charming.
Terri
Stayed 1 night in Sep 2023
Response from Sherrie on Sep 20, 2023
Thank you very much, we appreciate you!
8/10 Good
Deana
Travelled with partner
Sep 18, 2023
Liked: Cleanliness, staff & service, amenities
Price was good for an older hotel. A little noisy, a little run down, beds were excellent. Dont be late for breakfast!!!
Deana
Stayed 1 night in Sep 2023
Response from Sherrie on Sep 18, 2023
Thank you for taking time out of your day to review us, we appreciate all feed back.
6/10 Okay
David
Sep 16, 2023
This place is just ok. Typical older hotel in a tourist town. Overrated online in my opinion.