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Reviews of InterContinental Presidente Cozumel Resort Spa, an IHG Hotel

5 out of 5
InterContinental Presidente Cozumel Resort Spa, an IHG Hotel
Carretera A Chankanaab Km 6-5, Cozumel, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 792 out of 1006 reviews" "
Rating 8 - Good. 145 out of 1006 reviews" "
Rating 6 - Okay. 41 out of 1006 reviews" "
Rating 4 - Poor. 15 out of 1006 reviews" "
Rating 2 - Terrible. 13 out of 1006 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Mar 2024
Response from P. Beaury on May 8, 2024
Dear Mario, greetings from Cozumel.Thank you kindly for taking the time to share your experience with us, hope you may visit us again soon.Sincerely,P. BeauryRegional Director.

8/10 Good

Kenneth, Port Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have been to the island numerous times via the cruise ships for the day. This was our first to fly and stay at the island. We chose the Presidente because of its reviews and mainly how great the food reviews were. Our stay was around the end of April with temperatures easily 90 degees and higher. It was HOT. There was a breeze but occasionaly. The hotel is located on the bay side which made the waves calmer and the water was crystal clear. You’ll need water shoes since the water has some rocks. The hotel itself if an older one but has been kept up and was extremely clean. The rooms are in need of new mattresses. The staff was very hospitalable and went above and beyond with every need we had. The food however was only average at best and extremely expensive for what you got. The menu is somewhat limited; however, if you like octopus, this is your place. The breakfast buffet was around $33 person and they do have a menu option. There were lots of birds in the morning and in fact they have a fowl contol (birdman) person walking around with a Hawk keeping them at bay. If you ate at one of the two specialaty restuarnants your meal without drinks was around $125 per couple. We ended up spending $1,200 on food/drinks for a seven-day/six-night stay. This resort does not offer an all-inclusive option and if it had, this stay would have been better. The majority of the scuba and snorkling boats will pick you up right at their dock which makes it convenient. They also have t
Stayed 6 nights in Apr 2024
Response from P. Beaury on May 7, 2024
Dear Mr. Kenneth,Thank you for choosing Presidente Intercontinental Cozumel for your recent stay. We appreciate the opportunity to be your destination and are delighted you have enjoyed our premises and location.We appreciate your valuable feedback on room details. Our guest's satisfaction is very important, and more is, to leave a desire to return.It was a pleasure hosting you and we look forward to your future visit.With kind regards,P. BeauryRegional Director.

10/10 Excellent

Andrew, Irvine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort
Stayed 4 nights in Feb 2024
Response from P. Beaury on May 3, 2024
Dear Andrew,Greetings from Cozumel.Thank you for choosing our resort for your vacation.We appreciate sharing your experience with us and hope to see you again in the near future.Kind regards,P. BeauryRegional Director.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great snorkel access right off the property and snorkel excursions that leave right from their dock - included breakfast is amazing - room views very nice and room amenities were terrific - very clean and nicely updated - I appreciated that pool was not too crowded and music was not too loud thankfully . Pool bar service a bit slow Service at the resort restaurants was amazing … food was just average for a five star hotel but better than the other places we ate in Mexico
Stayed 4 nights in Apr 2024
Response from P. Beaury on May 3, 2024
Dear Stephanie,Thank you for taking the time to tell us about your experience at Presidente InterContinental Cozumel Resort & Spa. We are very happy you have enjoyed our location, rooms and activities. Please know that your feedback is extremely valuable to us and we will improve detailes mentioned.It was a pleasure hosting you and we look forward to seeing soon!Cordially,P. BeauryRegional Director.

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. I have been using it for years. Always the same services, food, staff and opportunity to do scuba diving.
Stayed 4 nights in Apr 2024
Response from P. Beaury on May 2, 2024
Dear Marcela,Greetings from Cozumel.Thank you kindly for taking the time to let us know about your stay with us and for being our valued guest.We are glad you have enjoyed our location's beautiful setting, friendly and helpful staff and excellent diving.Hope to have the pleasure to host you soon.Sincerely,P. BeauryRegional Director.

8/10 Good

Ryan Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is very nice. Room was excellent and big with comfortable beds. Water and reef are awesome for snorkeling. I liked the areas to the left and right of the property for relaxing and snorkeling. Wasnt a huge fan of the "beach" area. Restaurants are so expensive and food is just ok. This was a pretty big issue for us. Theres not much close-by so you are kind of stuck there with the food options and prices they have. Cozumel in general is kind of dumpy and all activities are geared toward cruise day trippers. I wouldnt recommend staying more than 5 nights. However, if you do have to stay in Cozumel, I would recommend this hotel. Just bring some snacks...
Stayed 8 nights in Apr 2024
Response from P. Beaury on May 2, 2024
Dear Ryan, Greetings from Cozumel.Glad you have enjoyed our property, spacious and comfortable room, and very much snorkeling sessions at our awesome reef right in front of the resort.Our apologies if prices and food options at our restaurants were not as expected, your feedback is greatly appreciated, and we will continue improving details mentioned to deliver a better experience for our guests.Hope our resort gets another opportunity and you may visit us again soon.Sincerely,P. BeauryRegional Director.

10/10 Excellent

Megha, Queensbury

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is better than it looks in pictures. Service was prompt and excellent throughout. We travelled with our older parents and little kids and everyone had a great time. Water is crystal clear and calm. We were in the garden view rooms across from the second “quiet” pool, which happened to be heated, it was just perfect. Worked out better than being in ocean front rooms thanks to the calm and tranquil atmosphere. Each room has a large patio. The resort was unlike other big resorts that tend to be so busy and commercial. No wait times for dinner, or any meal service. Will definitely visit again!
Stayed 4 nights in Apr 2024
Response from P. Beaury on May 2, 2024
Dear Megha,Greetings from Cozumel.We are thrilled you had a wonderful stay at our property. We appreciate so much sharing your comments of the experience of travelling with your family and lovely memories.It was a pleasure to host you and look forward to welcome you, your parents and kids back to our little paradise!Cordially,P. BeauryRegional Director.

6/10 Okay

Jason, Mars

Travelled with partner
Liked: Cleanliness, staff & service
We are quite convinced that this resort, a few years ago, would have been very nice, however it is now looking a little dated, worn, and, thus struggles to uphold a five star overall experience. For example, the ceilings in the rooms show very visible signs of previous water damage. The beach while small, is excellent, with access to crystal clear water. The staff work hard and are very friendly. Entertainment is lacking. Overall, it’s a nice resort and if Cozumel is your choice of destination, then this should be on your list to consider.
Stayed 7 nights in Apr 2024
Response from P. Beaury on Apr 29, 2024
Dear Jason,Thank you for taking the time to share your experience at Presidente InterContinental Cozumel Resort & Spa with us.Our apologies for the inconveniences faced during your stay, we appreciate giving us the details, which we will improve to deliver great experiences.Glad our team was helpful and friendly to you.Hope we have the pleasure to host you and deliver the best experience.Cordially,P. BeauryRegional Director.

10/10 Excellent

Peter D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is as a perfect location for me and my two teenage sons to enjoy the ocean and the island. The easy access to dive boats from the hotel pier was a bonus. Staff were all pleasant and helpful. The room was spacious and perfectly clean with an outdoor shower and our own deck. Truly exceptional.
Stayed 7 nights in Apr 2024
Response from P. Beaury on Apr 27, 2024
Dear Peter,Hello from sunny Cozumel.Thank you kindly for staying with us and sharing your experience. So happy it was exceptional.We are thankful to know you we offered the perfect location, spacious rooms and great service from our staff.Hope we have the pleasure to welcome you back soon.Cordially,P. BeauryRegional Director.

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing! This place is great for families and diving!
Stayed 3 nights in Apr 2024
Response from P. Beaury on Apr 27, 2024
Dear Jessica, greetings from Cozumel.Thank you kindly for taking the time to share your review with us and hope you may visit us again soon for more family fun.Sincerely,P. BeauryRegional Director.

6/10 Okay

Patrick

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had a sewage backup TWICE during our stay. Fecal matter bubbled up and into our bathroom in two separate places. It stunk terribly and we had to vacate the room for hours while the staff cleaned. After the second occurrence we asked to be moved and were placed in a similar room aside for the lack of a king bed. We had to sit around for almost two hours while the room was made up for us. This new room had two beds which was pretty unromantic considering I proposed to my then girlfriend during our stay. While I did get a “yes” the hotel only offered us a $100 credit and chocolate covered strawberries that were unfortunately covered in coconut. We both thought (as well as our friends and families) that this was pretty insulting considering the human waste in our room. Our trip was a small fortune, so it’s fair to say we’ll probably never come back to this resort.
Stayed 5 nights in Feb 2024
Response from P. Beaury on Apr 29, 2024
Dear Patrick,Thank you for taking the time to review your recent stay at Presidente InterContinental Cozumel, we appreciate it. It is disappointing to learn that your recent experience was not as expected. Please accept our apologies if customer service and follow up from our staff was not as expected, we are sorry for the inconvenience. Our goal has always been to provide our guests with extraordinary customer service and amazing travel.Hope you give our resort another opportunity when traveling to Cozumel.Sincerely,P. BeauryRegional Director.

8/10 Good

Benjamin, Lafayette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a blast at this gorgeous resort we come about every year
Stayed 7 nights in Apr 2024
Response from P. Beaury on Apr 24, 2024
Dear Benjamin,Greetings from Cozumel.Thank you kindly for taking the time to late us know about your stay with us. We appreciate choosing us once more for your destination!Hope we have the pleasure to host you soon.Sincerely,P. BeauryRegional Director.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They treat you like a king here. I can not say enough about the staff here, they are very kind, attentive, and work very hard. I always stay here when I come to Cozumel, the property is in a very nice secluded spot on the beach but close to town so getting a taxi to town isn't a problem. You really feel like you're living the high life at this hotel.
Stayed 5 nights in Apr 2024
Response from P. Beaury on Apr 22, 2024
Dear James,Hello from Cozumel.Thank you for taking the time to share your kind comments regarding your visit to Presidente InterContinental Cozumel.We are delighted you had a great vacation!Thank you too for mentioning our staff who made your experience so memorable. On behalf of the entire team, we look forward to seeing you soon.Sincerely,P. BeauryRegional Director.

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
A1
Stayed 3 nights in Apr 2024
Response from P. Beaury on Apr 22, 2024
Dear Mr. Adams,Thank you kindly for rating your stay with us.Glad you have enjoyed a nice time at our resort. Look forward to your next visit!Sincerely,The Management.

8/10 Good

Anthony, North York

Liked: Cleanliness
New ocean view. Allows boats to use their dock. I wish their restaurant’s menu had more choices and table settings are cleaner.
Stayed 7 nights in Apr 2024
Response from P. Beaury on Apr 19, 2024
Dear Anthony,Thanks for the sharing your review with us. It's delightful you had a nice experience staying at Presidente InterContinental and we appreciate your recommendations on menus and settings.Hope we have the pleasure to host you soon.Cordially,P. BeauryRegional Director.

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were attentive, property is gorgeous
Stayed 4 nights in Apr 2024
Response from P. Beaury on Apr 23, 2024
Dear Lance, greetings from Cozumel.Thank you kindly for taking the time to share your review with us.Hope you may visit us again soon.Sincerely,P. BeauryRegional Director.

10/10 Excellent

Olivia

Travelled with family
Liked: Amenities
to Cozumel I will stay only in this Hotel. We were at a different hotel and end it up moving to Presidente.
Stayed 2 nights in Apr 2024
Response from P. Beaury on Apr 19, 2024
Dear Olivia,A very warm greeting to you! Thank you for choosing Presidente InterContinental Cozumel for your stay.It delights us to know that you have enjoyed perfect days at the resort.It was a pleasure hosting you and we look forward to a future visit.Warm regards,P. Beaury Regional Director.

8/10 Good

Brenda

Stayed 4 nights in Apr 2024
Response from P. Beaury on May 7, 2024
Dear Brenda,Greetings from Cozumel.Thank you kindly for taking the time to rate your stay with us.We hope to have the pleasure to host you in the near future.Sincerely,P. BeauryRegional Director.

10/10 Excellent

Aliceanne

Stayed 2 nights in Apr 2024
Response from P. Beaury on May 7, 2024
Dear Aliceanne,Greetings from Cozumel.Thank you kindly for taking the time to rate your stay with us.We hope to have the pleasure to host you in the near future.Sincerely,P. BeauryRegional Director.

8/10 Good

Mimi

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from P. Beaury on Apr 19, 2024
Dear Mimi,Thank you kindly for rating your stay at Presidente InterContinental.Glad you have enjoyed your visit.Look forward to your next visit!Sincerely,P. BeauryRegional Director.

10/10 Excellent

Bania

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this resort is amazing!
Stayed 3 nights in Apr 2024
Response from P. Beaury on Apr 15, 2024
Dear Bania, greetings from Cozumel.Thank you kindly for taking the time to share your review with us, glad everything was amazing.Hope you may visit us again soon.Sincerely,P. BeauryRegional Director.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from P. Beaury on Apr 15, 2024
Dear Larry,Greetings from Cozumel.Thank you kindly for rating your stay with us.Look forward to your future visit.Kind regards,P. BeauryRegional Director.

10/10 Excellent

Ana Maria, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and the service excellent. All restaurants inside the property were amazing. the city center is 15 min drive away, no walking distance things to do outside the property.
Stayed 5 nights in Apr 2024
Response from P. Beaury on Apr 15, 2024
Dear Ana Maria,It is great to read your review and delights us to know service was excellent at our beautiful property.It was a pleasure hosting you and we look forward to your future visit.With kind regards,P. BeauryRegional Director.

10/10 Excellent

angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was beautiful and the staff was azing
Stayed 4 nights in Apr 2024
Response from P. Beaury on Apr 15, 2024
Dear Angela, Thank you for rating your stay with us.Hope we have the pleasure to welcome you back soon.With kind regards.P. BeauryRegional Director.

10/10 Excellent

Sonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the best property in Cozumel. A fabulous resort and worth the money.
Stayed 7 nights in Mar 2024
Response from P. Beaury on Apr 11, 2024
Dear Sonya,We very much appreciate choosing Presidente InterContinental Cozumel for your vacation.Can’t thank you enough for your kind words.It is great to read your review and it delights us to know you had overall a wonderful time.It was a pleasure hosting you and we look forward to seeing you for another beautiful vacation.With kind regards,P. BeauryRegional Director.

10/10 Excellent

Miguel

Stayed 1 night in Mar 2024
Response from P. Beaury on Apr 27, 2024
Dear Miguel,Hello from Cozumel.Thank you kindly for taking the time to rate your stay with us. Hope we have the pleasure to host you in the near future.Sincerely,P. BeauryRegional Director.

10/10 Excellent

Salma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my birthday trip just wished it was all inclusive
Stayed 4 nights in Feb 2024
Response from P. Beaury on Apr 8, 2024
Dear McKenna,Hola from Cozumel.We can't thank you enough for your lovely comments... we are very happy you had a wonderful birthday trip. We appreciate so much for sharing comments of your stay at the Presidente InterContinental Cozumel, we feel proud and happy it has been a great experience. It was a pleasure to host you and look forward to welcome you back!Cordially,P. BeauryRegional Director.

10/10 Excellent

Evariste

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with excellent service. Rooms are very clean and spacious. Much larger beach than other locations on Cozumel. Very friendly staff. Food was better than expected. Will definitely return.
Stayed 5 nights in Mar 2024
Response from P. Beaury on Apr 4, 2024
Dear Evariste,Hello from Cozumel! Thank you for visiting our Resort. We appreciate taking the time to leave your review and are delighted to read that you enjoyed an excellent service from our friendly staff. Our four restaurants, two of which are brand restaurants have a great variety of dishes, glad it was a nice experience.Hope we have the pleasure to host you soon!Warm regards,P. BeauryRegional Director.

10/10 Excellent

Tayler

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property with wonderful staff. Thank you for a great time. Everyone was very accommodating. Very good for children. My four year old had a great time at the beach, pool and play area. We will be back
Stayed 4 nights in Mar 2024
Response from P. Beaury on Apr 2, 2024
Dear Tayler,Warm greetings, thank you for sharing such wonderful comments of your stay at Presidente InterContinental Cozumel, we really appreciate knowing your experience and are grateful for your recommendation.We are happy to know this was a great first visit with your children!Look forward to welcome you back!Cordially, P. BeauryRegional Director.

10/10 Excellent

Cassiano, Ciudad de Mexico

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff level of attention.
Stayed 4 nights in Mar 2024
Response from P. Beaury on Apr 2, 2024
Dear Cassiano,Greetings from Cozumel.Thank you kindly for taking the time to let us know about your stay with us.We are glad service from our friendly staff mad your stay memorable.Hope we have the pleasure to host you in the near future.Sincerely,P. BeauryRegional Director.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from P. Beaury on Apr 2, 2024
Dear Heidi,Hello from Cozumel. Thank you kindly for rating your stay with us.It will be our pleasure to host you soon.Cordially,P. BeauryRegional Director.

10/10 Excellent

yasser

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!!
Stayed 5 nights in Mar 2024
Response from P. Beaury on Apr 1, 2024
Dear Yasser, Greetings from Cozumel Island. Thank you for taking the time to share your experience with us. We appreciate knowing you enjoyed our lbeautiful location.Hope we have the pleasure to host you in the near future.Sincerely,P. BeauryRegional Director.

6/10 Okay

Denise L

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from P. Beaury on Apr 1, 2024
Dear Denise,Thank you for taking the time to rate your stay at Presidente InterContinental Cozumel.Our apologies if there was any inconvenience.Hope you give our resort and team another opportunity to provide a 5* service in the near future.Sincerely,P. BeauryRegional Director.

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at El Presidente. It is by far the best place to stay on Cozumel. We had a beachfront room and were able to snorkel daily right outside of our door. It's very quiet and relaxing with not much to do except relax, snorkel, and dive. We had our 15-year-old son with us, and I was a little worried that there wouldn't be much else to do, but he was satiated with just the daily snorkeling since there's so much marine life to see. If I were to make any suggestions to the hotel, I would recommend offering a beverage and snack service to the Palapas right outside the rooms every hour or so....that was the only thing that I felt like was missing for a five star hotel.
Stayed 5 nights in Mar 2024
Response from P. Beaury on Mar 27, 2024
Dear Kerry, greetings from Cozumel.Thank you for sharing your great experience. We are glad our resort met your expectations, and you and your family enjoyed great snorkeling, a nice room and a relaxation time. We appreciate choosing us for your destination, for your detailed review and for being our valued guest!We hope to see you again in the near future.With warm regards.P. BeauryRegional Director.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be coming back! The resort is top notch. The restaurants are amazing.
Stayed 2 nights in Mar 2024
Response from P. Beaury on Mar 26, 2024
Dear Daniel,A warm greeting to you.It's fantastic you had a great experience with us. Thank you for sharing your review and for being our valued guest!It was a pleasure hosting you and we look forward to seeing you for another beautiful vacation.Cordially,P. BeauryRegional Director.

10/10 Excellent

charles

Stayed 4 nights in Mar 2024
Response from P. Beaury on Apr 15, 2024
Dear Charles,Hello from Cozumel.Thank you kindly for rating your stay with us.We are very glad to know it was great.It will be our pleasure to host you soon.Cordially,P. BeauryRegional Director.

8/10 Good

Batina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location with wonderful staff
Stayed 5 nights in Mar 2024
Response from P. Beaury on Mar 25, 2024
Dear Batina, thank you for choosing our resort and for taking the time to let us know about your stay.It was a pleasure hosting you and look forward to seeing you soon.P. BeauryRegional Director.

10/10 Excellent

Jason Blair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect. Best resort in cozumel
Stayed 4 nights in Mar 2024
Response from P. Beaury on Mar 25, 2024
Dear Jason, hello from Cozumel.Thank you kindly for taking the time to let us know about your stay with us.We are glad it was a perfect stay.Hope we have the pleasure to host you in the near future.Sincerely,P. BeauryRegional Director.

10/10 Excellent

Robert, Branson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozumel's finest. Active yet quiet. Food options are the best. $10 cap into town if needed.... we love it.
Stayed 7 nights in Mar 2024
Response from P. Beaury on Mar 25, 2024
Dear Robert, greetings from Cozumel!Thank you so much for such great comments of your stay. We are thrilled our resort has a balance for recreation and leisure, with great food options. Glad to know this was a perfect location for your holiday.Look forward to your future visit!P. BeauryRegional Director.

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, property conditions & facilities
Response from P. Beaury on Mar 19, 2024
Thank you Jeffrey for rating your stay with us.Hope we have the pleasure to welcome you back soon.Kind regards,P. BeauryRegional Director.

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’m a scuba diver, the onsite dive shop Scuba Du is first rate! The hotel is perfect, if a little expensive for their restaurants. Highly recommended to all, including families. We were on Spring Break with 8 & 11 year old boys who loved the resort. There is great snorkeling directly off the beach. Definitely best hotel in Cozumel.
Stayed 6 nights in Mar 2024
Response from P. Beaury on Mar 15, 2024
Dear Mr. Zachary,Warm greeting to you and your family.Thank you kindly for rating your stay with us as well as sharing your overall experience.We appreciate knowing your vacation during Spring Break was great and memorable.Thanks again and hope you may visit soon.Kind regards,P. BeauryRegional Director.

10/10 Excellent

Jacob

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Zero bad or negative experiences. Nice and quiet and perfect for relaxing. The food was excellent.
Stayed 5 nights in Mar 2024
Response from P. Beaury on Mar 13, 2024
Dear Jacob,Thank you kindly for taking the time to let us know about your stay with us.We are very glad you enjoyed our property, its quiet and peaceful ambiance perfect for relaxing.We hope to have the pleasure to host you in the near future.Sincerely,P. BeauryRegional Director.

8/10 Good

Beverly Jean

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility, diving and our room were fabulous, but the food was average at best. We have stayed here before and the food was incredible. We had to leave the property for a great meal.
Stayed 7 nights in Feb 2024
Response from P. Beaury on Mar 8, 2024
Dear Beverly Jean,Thank you for taking the time to share your comments with us. Glad you have enjoyed a fabulous stay at our resort and beautiful Island of Cozumel, thank you for choosing us again. Our apologies that food quality fell below your expectations, we will improve these details to deliver a better experience.Hope we have the pleasure to host you soon!P. BeauryRegional Director.

10/10 Excellent

Ebru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from P. Beaury on Mar 7, 2024
Dear Ebru, thank you for sharing review of your stay. Hope we have the pleasure to host you in the near future.Cordially,P. BeauryRegional Director.

10/10 Excellent

nichole, St.louis park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from P. Beaury on Mar 7, 2024
Dear Nichole,Greetings from Cozumel and thank you for being our valued guest.Hope we have the pleasure to host you in the near future.Kind regards,P. BeauryRegional Director.

10/10 Excellent

claudio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Cozumel, in every aspect. Service, food, facilities.
Stayed 5 nights in Mar 2024
Response from P. Beaury on Mar 6, 2024
Dear Claudio,Glad you have enjoyed our wonderful location.Thank you for choosing us and we really appreciate considering us the best hotel in Cozumel.Hope you may return very soon to enjoy our little paradise again!Warm regards,P. BeauryRegional Director

6/10 Okay

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful setting. There was no information in the room.
Stayed 5 nights in Feb 2024
Response from P. Beaury on Mar 6, 2024
Dear Mr. Douglas,Greetings from Cozumel.Thank you kindly for taking the time to let us know about your stay with us.We are glad you have enjoyed our location's beautiful setting. Our apologies if there weren't flyers in your rooms.We hope to have the pleasure to host you in the near future.Sincerely,P. BeauryRegional Director.

8/10 Good

Jeffrey D

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice and we enjoyed our stay very much.
Stayed 8 nights in Feb 2024
Response from P. Beaury on Mar 5, 2024
Dear Jeffrey,Thank you kindly for taking the time to let us know about your stay with us.We are glad everything was nice and it was a joyable. Hope we have the pleasure to host you in the near future.Sincerely,P. BeauryRegional Director.

8/10 Good

Burdette Kittredge, Asheville

Stayed 3 nights in Mar 2024
Response from P. Beaury on Mar 25, 2024
Dear Burdette, thank you kindly for rating your stay with us.Glad you have enjoyed your time at our resort.Look forward to your next visit!Sincerely,P. BeauryRegional Director.

10/10 Excellent

Gretchen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great staff and service. We would go back in a second!
Stayed 3 nights in Feb 2024
Response from P. Beaury on Mar 4, 2024
Dear Gretchen, a very warm greeting to you and thank you for having made Presidente InterContinental Cozumel your choice of destination.It is an absolute joy to know your experience. Our guest's satisfaction is very important and more is, to leave a desire to return.Hope we have the pleasure to welcome you back soon!P. BeauryRegional Director.