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Room number one was not cleaned blood on sheets and hair in bathroom!! Black stuff all over shower curtain. They put me in another room after i complained , and the bedding had hair in it. Horrible!!! I asked for the owner and they would not give me info i plan on calling the corporation!!! Would not stay again!!!
Stephanie
Stayed 1 night in Apr 2024
Response from RD on Apr 29, 2024
We immediately offered another room and that was accepted. Thank you for notifying us of problem in the original room.
We paid alot of money for a budget hotel. Ther was all sorts of trash under the couch the sink was discusting the drain plugged! the drawer to the dresser tried keeping it closed with tape we kept runnung into it as didnt stay shut.The chair for the desk the arm was broke but also didnt run across floor, the elevator everything was held rtogether with tape. the manager that checked me in had no people skills, The evening gentleman was very good! I just couldnt believe they would give anyone a room that bad! I took pictures of it also
BARBARA
Stayed 1 night in Apr 2024
Response from RD on Apr 26, 2024
We are sorry for the inconvenience and thank you for bringing to our attention.
Filthy rooms, tons of noise, thin floors. No cleaning staff, crumbs and cobwebs everywhere. If you want a night of no sleep and a filthy room, by all means stay here!
Ashley
Stayed 2 nights in Apr 2024
Response from RD on Apr 25, 2024
There is no name for us to verify the Authentify of your comments. However as a courtesy we offfer you apologies for your inconvenience.
Usually there is a hair dryer in each room, i didnt bring mine going on that assumption but there wasnt one. The bed had dirt stains on the blanket, looked like crumbs in the other bed. Other than that it was very clean and the staff was extremely nice
Don’t stay here. The rooms were outdated, and several outlets didn’t work. The workout room had a broken TV and machine leaving only a treadmill and a bike to work with. I was out there for business and originally booked a week. I had to cancel my stay after one night and the manager was no where to be seen. Expedia was unable to contact him until late the next day which only allowed a refund of 1 of the 4 nights.
Michael
Stayed 4 nights in Nov 2023
Response from RD on Jan 12, 2024
We are sorry that we could not satisfy your experience. The outlets are child proof and mandated by the federal government. The TV works, the Input must be on HDMI 1.No name so nothing can be varified.as to the authenticity of the review.
4/10 Poor
Michael
Dec 25, 2023
Michael
Stayed 1 night in Dec 2023
Response from RD on Dec 27, 2023
We are sorry that we did not meet your expectations We try our best to satisfy all guests. Thank you.
would totally stay here again. Very nice employees, clean, comfy. Only downside was equipment in gym was broken and pull out couch mattress was awful-so my son slept on the couch as a couch, not a pull out.
No maid service. Shower was awful Way too expensive for what we got in terms of value. Breakfast was so bad we just stopped going
John
Stayed 5 nights in Jul 2023
Response from RD on Aug 1, 2023
We are sorry that we did not meet your expectations. Room service is very difficult to provide due to labor shortage and this is a trend all over the country.
The room was clean. The public areas were not. There was a lot of junk behind the reception desk. The rugs and upholstery in the halls and lobby area were soiled. There were piles of dirty linens in the hallway at 7:30 at night and in the next morning.
anthony
Stayed 1 night in Jul 2023
Response from RD on Jul 25, 2023
There were young kids here for tournament and they had played mischief. As soon as we realized the linens from the corridor where removed. Thank you.
2/10 Terrible
Shekeithra
Jul 22, 2023
Shekeithra
Stayed 1 night in Jul 2023
Response from RD on Aug 17, 2023
We are sorry that we could not meet your expectations. We will certainly try our best to meet your expectations.. Thank you.
Wish we knew what was it that you did not think that met your expectation. Surveys are also to help operators identify deficiency and improve operations.