Exterior
Check availability

Reviews of Holiday Inn Express Mesa Verde-Cortez, an IHG Hotel

2.5 out of 5
Holiday Inn Express Mesa Verde-Cortez, an IHG Hotel
2121 E Main St, Cortez, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 686 out of 1008 reviews" "
Rating 8 - Good. 236 out of 1008 reviews" "
Rating 6 - Okay. 42 out of 1008 reviews" "
Rating 4 - Poor. 28 out of 1008 reviews" "
Rating 2 - Terrible. 16 out of 1008 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

JULIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Nice sitting areas around. Great breakfast.
Stayed 1 night in May 2024

10/10 Excellent

Phyllis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here while visiting Mesa Verde National Park. It’s just a 10 minute drive from the entrance. The hotel is clean, quiet, and comfortable. The décor is definitely dated but functional and I think the price reflects the fact the the interior could use an update. They were nice enough to allow us to plug our Tesla into the standard outlet on the outside of the building saving us a long drive to the nearest Tesla supercharger. Thank you Holiday Inn Express!!!
Stayed 3 nights in May 2024

10/10 Excellent

Anna, Lincoln

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked all but the parking. Not enough handicapped parking.
Stayed 1 night in May 2024

2/10 Terrible

Owen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We made a reservation thru Expedia for an ADA room with a roll in shower. However, when we arrived they had no accessible room for us. We canceled our reservation and had to look for another hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
A little dingy and outdated but I still had a lovely stay, staff is A
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Clean
Stayed 1 night in May 2024

6/10 Okay

Jessica

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were clean and staff was great. Breakfast had a lot of options. The pool was cisibly diety and smelled like mildew so that was disappointing but other then that not a bad place to stay
Stayed 2 nights in May 2024

10/10 Excellent

Avi

Liked: Amenities, property conditions & facilities
Good hotel nice staff
Stayed 1 night in May 2024

10/10 Excellent

Gene Ann

Liked: Staff & service
Disliked: Property conditions & facilities
Very old dated property. No soundproofing in rooms. Just tired overall. Front desk staff were exceptional
Stayed 1 night in May 2024

10/10 Excellent

Kathleen, Peru

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Easy to get too
Stayed 3 nights in May 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in May 2024

8/10 Good

Danie

Travelled with partner
nice hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Goldie

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bunkbeds for kids. Super breakfast especially the pancake machine.
Stayed 1 night in Apr 2024

10/10 Excellent

Jill, Louisburg

Stayed 1 night in Apr 2024

10/10 Excellent

Blair Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Apr 2024

10/10 Excellent

joseph

Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quite. Good free breakfast in the morning.
Stayed 1 night in Apr 2024

10/10 Excellent

Brett

Stayed 1 night in Apr 2024

8/10 Good

Neerav

Stayed 2 nights in Apr 2024

10/10 Excellent

Camille

Stayed 1 night in Apr 2024

10/10 Excellent

Fran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great, breakfast phenomenal and Korey at teception super awesome and kind
Stayed 3 nights in Mar 2024

10/10 Excellent

Chelsea

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room & convenient!
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service
My kids loved it.
Stayed 3 nights in Mar 2024

10/10 Excellent

Holly

Travelled with family
Liked: Amenities, property conditions & facilities
Nice hotel, good breakfast.
Stayed 1 night in Mar 2024

6/10 Okay

Angelica

Stayed 1 night in Mar 2024

10/10 Excellent

Laura, Des Moines

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our favorite hotel on a trip where we stayed in 9 different hotels in 9 different cities! We paid a little extra for a room with the bunk beds for the kids, and it was a hit—they absolutely loved having their own little fort. We got the best night’s sleep of the entire trip here—the room was quiet and comfortable. The pool was perfectly warm and big enough for several families to swim/play comfortably. Breakfast was fantastic, and the staff were great! We would absolutely stay here again!
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the hot tub!
Stayed 2 nights in Mar 2024

10/10 Excellent

Ronda

Very nice people working at check in. Room was very noisy ce and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
...........
Stayed 3 nights in Mar 2024

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

4/10 Poor

Tiandra

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

David

Stayed 1 night in Mar 2024

8/10 Good

Teresa

Nice place to stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Ronald

Stayed 1 night in Mar 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully decorated and clean. Friendly staff too.
Stayed 1 night in Feb 2024

8/10 Good

JoAnne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we have stayed before, breakfast was awesome, this time not so much.. The cheese omlets were all burned but the cheese wasn't melted! One morning the pancakes maker needed filled. There was half biscuit, bacon. We eneded up going out for breakfast at a restaurant
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
Hello,We want to thank you for your time and leaving us a review. I apologize for our breakfast and understand how important it is to get the day off to a good start. We are trying different vendors and seeing what works best for our staff and guest quality. We appreciate your input and will work harder on this topic.Sincerely, Latrisha HatchGM

10/10 Excellent

Tracy

Stayed 2 nights in Feb 2024

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Jayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa, San Leandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at this hotel and the breakfast was wonderful! We have 2 toddlers with us and they really enjoyed the variety of breakfast so we didn't have to worry about what to eat.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Tracy

Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice stay, clean hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff, comfortable stay
Stayed 1 night in Dec 2023

10/10 Excellent

Tremayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice and the staff was friendly. Heated indoor pool and hot tub was nice for my family. I could hear everyone in the rooms around ours which was a bummer. Above us, the room adjacent to us and the hallway were all very loud and we could clearly hear it all from inside the room. The breakfast room was also very crowded, however the staff was quick to replenish breakfast items and coffee. Water in the hot tub was black which was weird too. They claim that it’s due to the filtration system but I’m not so sure. Great location. Very close to Mesa Verde National Park which was amazing!
Stayed 1 night in Dec 2023

10/10 Excellent

Germán Molina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024